scholarly journals Enhancement of Computer Network Performance with VLAN

2021 ◽  
Vol 328 ◽  
pp. 02004
Author(s):  
Achmad Ubaidillah ◽  
Koko Joni ◽  
Mohammad Iqbal Bachtiar ◽  
S. Ida Kholida
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Provider ◽  
Network Performance ◽  
Computer Network ◽  
Service Users ◽  
Good Service ◽  
Network Service ◽  
Network Service Provider

The computer network service provider must provide a good network service. Service quality is the most important factor and must always be maintained properly. The quality of service can change depending on the number and characteristics of service users. This study optimizes the performance of existing computer networks, namely ordinary LAN networks with the application of VLANs. It is very important because the number of network users is increasing and will continue to increase, while the need for good service quality is very urgent. The results showed that VLANs can improve computer network performance from the system existing, namely LAN network.

scholarly journals Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera

2017 ◽  
Vol 1 (2) ◽  
pp. 61 ◽  
Author(s):  
M. Mujiya Ulkhaq ◽  
Monalisa Putri Br. Barus
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Service Provider ◽  
Service Providers ◽  
Network Service ◽  
High Expectations ◽  
Network Service Provider ◽  
State Owned Enterprise ◽  
Preliminary Study

As competition increases, delivering better service becomes more important; it is not with the expception of PT. Telekomunikasi Indonesia, Tbk (PT TELKOM), which is the only state-owned enterprise as well as the largest telecommunication and network service provider in Indonesia. This is because service quality is considered as an important aspect for the success of the service provider. This study aims to assess the service quality of PT. TELKOM for IndiHome products. A preliminary study showed that there are many customers complaining about IndiHome's service quality. In addition, the tight competition and the emergence of several similar service providers as well as attractive promotion will inevitably attract customers not to be loyal if PT. TELKOM does not immediately improve the quality of the service. This research was conducted not only to assess the service quality of IndiHome (using SERVQUAL), but also to give some recommendations to PT. TELKOM especially Regional 1 Sumatra in order to attain customer satisfaction. There were 153 respondents who participated in this study. The results show that on average, customers are not satisfied (the gap value is −1.539). This negative value means that the customers have high expectations of the services that should be delivered by PT. TELKOM, but in reality the performance of the service is not as high as their expectations. Therefore, some recommendations are given to improve the performance of IndiHome’s service quality so that the customers are satisfied.

scholarly journals Kualitas Jasa, Harga dan Pengaruhnya Terhadap Kepuasan Pelanggan

2019 ◽  
Vol 2 (1) ◽  
pp. 10-18
Author(s):  
Edwar M Nur ◽  
Chairul Ichsan
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Service User ◽  
Market Potential ◽  
Quality Of Services ◽  
Service Users ◽  
Banda Aceh

This business emerged in response to the demands of people who wanted an efficient form of time-care business. The need for auto repair shops and car salon in one roof has increased. Therefore the market potential of this field of business is very large. The purpose of this study is to determine the effect of service quality and price simultaneously on customer satisfaction of Sehat Workshop in Banda Aceh, to know the effect of service quality partially on customer satisfaction of Sehat Workshop in Banda Aceh and to know the effect of price partially on customer satisfaction Sehat Workshop in Banda Aceh . This research was conducted at Sehat workshop branch of Banda Aceh which is located at P.Nyak Makam Street. No.167. Lambhuk Kota Banda Aceh, while the object of this study is about the quality of service and customer satisfaction using the service of Sehat Workshop Banda Aceh, with the number of respondents as many as 150 people. The results showed that the quality of services and prices together significantly affect the satisfaction of consumers Sehat Workshop in Banda Aceh, then the quality of service products from the Sehat Workshop individually significantly affect the satisfaction of consumers of service users Sehat Workshop Banda Aceh and individually prices given by Sehat Workshop individually have an effect on significantly to customer satisfaction of service user of Sehat Workshop of Banda Aceh.

scholarly journals Analisis kualitas pelayanan bartender/bartendres dalam meningkatkan kepuasan wisatawan pada sea fire salt bar di anantara uluwatu resort & spa bali

2020 ◽  
Vol 4 (2) ◽  
pp. 103
Author(s):  
Azwar Z ◽  
Agus Muriawan Putra ◽  
Putu Ratih Pertiwi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Performance Appraisal ◽  
Descriptive Analysis ◽  
Good Service ◽  
Quality Performance ◽  
Quantitative Descriptive Analysis ◽  
Tourist Satisfaction ◽  
Quantitative Descriptive

This research is motivated by the quality of service bartenders / bartendres who must provide good service to tourists by providing good service. The purpose of this study was to find out about the quality of bartender / bartendres services and tourist satisfaction criteria for bartender / bartendres services at the Sea Fire Salt Bar at Anantara Uluwatu Resort & Spa Bali. Data collection techniques in this study used the method of observation, interviews, questionnaires and literature studies. Data were analyzed with Quantitative Descriptive Analysis, Likert Scale and Importance - Performance Analysis The results of the study of 100 tourists from performance appraisal that affected the level of tourist satisfaction with the service quality of bartenders / bartendres at Sea Fire Salt in Anantara Uluwatu Resort & Spa Bali obtained an assessment of service quality performance categorized as good for tourist satisfaction. Of the five (5) indicators, all indicators get the same score that is said to be good, and no one answers very well. While the assessment of interests that affect the level of tourist satisfaction with the service quality of bartenders / bartendres at Sea Fire Salt in Anantara Uluwatu Resort & Spa Bali obtained an assessment of service quality performance categorized as important and very important to tourist satisfaction.Suggestions that can be given to the quality of service of the bartender / bartendres must continue to be improved so that tourists who visit get satisfaction and visitors are expected to return to visit the Sea Fire Salt Bar at Anantara Uluwatu Resort & Spa Bali  

EFFECT OF SERVICE QUALITY ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION PT. MAYBANK INDONESIA FINANCE JAKARTA BRANCH

2021 ◽  
Vol 1 (4) ◽  
pp. 202-211
Author(s):  
Hendri Hendri ◽  
Budi Haryono ◽  
Saparso Saparso
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Good Service ◽  
Purposive Sampling ◽  
Pls Analysis

This study discusses the effect of service quality on customer loyalty mediated by customer satisfaction at PT. Maybank Indonesia Finance Jakarta Branch. This research was conducted by using purposive sampling. Data analysis using Smart PLS analysis. The results of the analysis conclude that service quality does not affect customer loyalty. So it can be said, good service quality may not necessarily make the customer loyal to PT. Maybank Indonesia Finance because there are still several factors that can make customers loyal. Service quality has a positive and significant effect on customer satisfaction. So it can be said, good service quality will increase customer satisfaction with PT. Maybank Indonesia Finance. Customer Satisfaction has a positive and significant influence on Customer Loyalty. So it can be said, increasing customer satisfaction will make customers more loyal to PT. Maybank Indonesia Finance. Customer satisfaction can mediate the effect of service quality on customer loyalty. So it can be said, if the quality of service provided is getting better, it will form high customer satisfaction in the minds of customers, then this will further increase customer loyalty at PT. Maybank Indonesia Finance.

Service Quality Perceptions of Solely Loyal Customers

2011 ◽  
Vol 53 (6) ◽  
pp. 793-810 ◽  
Author(s):  
Swetlana Bogomolova
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Provider ◽  
Service Providers ◽  
Cross Sectional ◽  
Quality Perceptions ◽  
Multiple Provider ◽  
And Control ◽  
Loyal Customers

Having more solely loyal customers (those who only use one supplier) is an aspiration for most service providers. Yet, it is unclear whether, or in what way, solely loyal customers differ from customers whose loyalty is divided between more than one service provider. One loyalty indicator is a consumer's evaluation of the quality of service they receive. Using seven sets of cross-sectional data, this research reveals that solely loyal customers give, on average, approximately 10% more positive service quality evaluations than customers of the same provider who also use other providers. The implication of this finding for market researchers and practitioners is that service quality scores could be moderated by the distribution of solely loyal and multiple-provider users in a given sample. Therefore, every service quality survey should measure how many providers a customer uses and control for the proportion of solely loyal customers when tracking change using cross-sectional samples.

scholarly journals Service Quality and Consumer Choice of Their Preferred Telecommunications Service Provider in Ghana

2019 ◽  
Vol 4 (6) ◽  
Author(s):  
Afako Jephthah Kwame ◽  
Afako Jeremiah Kwaku ◽  
Tian Hongyun
Keyword(s):  
Service Quality ◽  
Service Provider ◽  
Service Providers ◽  
Mobile Network ◽  
Research Approach ◽  
Customer Choice ◽  
Network Service ◽  
Network Service Provider ◽  
Quality Dimensions ◽  
Service Quality Dimensions

This study examines the effect of service quality on customer choice. Specifically, it investigated the relationship between service quality dimensions and customer choice, examining the effect of service quality dimensions on customer choice and the service quality dimension most preferred by customers. The quantitative research approach was used with a sample of 250 respondents using purposive and convenient sampling technique. Questionnaires were used to collect the data and analyzed using SPSS version 21. With regards to the correlation variables, it showed a strong positive relationship between service quality dimensions and customer choice of a mobile network service provider and the regression variables showed a significant effect between service quality and customer choice indicating that service quality is very important and influence customers’ choice in choosing a mobile network service provider. It was recommended that Mobile network service providers should continue to improve on the service quality dimensions (empathy, responsiveness, reliability assurance, and tangibility). Since customers look out for these dimensions when choosing a mobile network service provider.

scholarly journals PENGARUH KUALITAS PELAYANAN PROGRAM PANGAN BERSUBSIDI TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN PONDOK LABU JAKARTA SELATAN

2020 ◽  
Vol 8 (1) ◽  
pp. 82-91
Author(s):  
Puteri Nur Farieda
Keyword(s):  
Quality Of Service ◽  
Statistical Analysis ◽  
Service Quality ◽  
Poverty Line ◽  
Nutritional Intake ◽  
Community Satisfaction ◽  
Good Service ◽  
The Government ◽  
Total Sales

Abstract. The service of Subsidized Food Program is a program that has been set by the Government in 2017. The program aims to aid reducing the poverty and can also support increasing the nutritional intake for DKI Jakarta residents who are under the Poverty Line. Communities certainly want a service that is in line with their expectations in order to achieve their own satisfaction within the program and vice versa. This research is located in the Pondok Labu Subdistrict area of South Jakarta, in RPTRA Pinang Pola and RPTRA Pola Idaman because the region, specifically in South Jakarta, has total sales of Subsidized Food as many as 4238 food. The purpose of this study is to find out how much the quality of service affects community satisfaction. This study uses a quantitative approach with a sample of 100 respondents. For the technique of processing the data and statistical analysis uses IBM SPSS Statistics 22 software. The results of this study can be obtained based on the significance value of 0,000 where the number is smaller than the value of 0.05, which means that the service quality variable has a significant influence on the community satisfaction variable. As for based on the value of R Square (R2) of 59.6%, which means that the service quality variable affects the community satisfaction variable while the remaining value of 40.4% is influenced or explained by other variables outside the research variable. This research is expected to be used as input for all parties to prioritize the quality of good service to produce good community satisfaction. Abstraks. Layanan Program Makanan Bersubsidi adalah program yang ditetapkan oleh Pemerintah pada tahun 2017. Program ini bertujuan untuk membantu mengurangi kemiskinan dan juga dapat mendukung peningkatan asupan gizi bagi penduduk DKI Jakarta yang berada di bawah Garis Kemiskinan. Masyarakat tentu menginginkan layanan yang sesuai dengan harapan mereka untuk mencapai kepuasan mereka sendiri dalam program dan sebaliknya. Penelitian ini berlokasi di wilayah Kecamatan Pondok Labu Jakarta Selatan, di RPTRA Pinang Pola dan RPTRA Pola Idaman karena wilayah tersebut, khususnya di Jakarta Selatan, memiliki total penjualan Makanan Bersubsidi sebanyak 4238 makanan. Tujuan dari penelitian ini adalah untuk mengetahui seberapa besar kualitas layanan mempengaruhi kepuasan masyarakat. Penelitian ini menggunakan pendekatan kuantitatif dengan sampel 100 responden. Untuk teknik pengolahan data dan analisis statistik menggunakan perangkat lunak IBM SPSS Statistics 22. Hasil penelitian ini dapat diperoleh berdasarkan nilai signifikansi 0,000 dimana angkanya lebih kecil dari nilai 0,05, yang berarti bahwa variabel kualitas layanan memiliki pengaruh yang signifikan terhadap variabel kepuasan masyarakat. Adapun berdasarkan nilai R Square (R2) sebesar 59,6%, yang berarti bahwa variabel kualitas layanan mempengaruhi variabel kepuasan masyarakat sedangkan nilai sisanya sebesar 40,4% dipengaruhi atau dijelaskan oleh variabel lain di luar variabel penelitian. Penelitian ini diharapkan dapat digunakan sebagai masukan bagi semua pihak untuk memprioritaskan kualitas pelayanan yang baik untuk menghasilkan kepuasan masyarakat yang baik.    

scholarly journals Analisis Kualitas Pelayanan di Restoran Saung Mirah, Bogor

2014 ◽  
Vol 5 (1) ◽  
pp. 49 ◽  
Author(s):  
Agung Gita Subakti
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Industry ◽  
Food Service ◽  
Good Service ◽  
Food And Beverage

A restaurant is one of the facilities to carry out Food Service Industry or as a part tourism accommodation that plays a role in fulfilling the needs of tourists or customer. In this case, good service quality will determine the progress of a restaurant beside food and beverage as the offered products. Saung Mirah Restaurant Bogor is a restaurant that has a quality of service that is not as expected, thus causing a lot of complaints from guests. The purpose of this study is to look at the implementation of quality of service performed and what improvements could be given to the management of Saung Mirah Restaurant Bogor, so the quality of the restaurant service can be increased and complaints from customers can be decreased.

Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan

2015 ◽  
Vol 28 (7) ◽  
pp. 648-659 ◽  
Author(s):  
Li-Hsing Ho ◽  
Shu-Yun Feng ◽  
Tieh-Min Yen
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Provider ◽  
Medical Tourism ◽  
Gap Analysis ◽  
Service Providers ◽  
Service Level ◽  
Content Type ◽  
Tourism Service

Purpose – The purpose of this paper is intended to create a model to measure quality of service, using fuzzy linguistics to analyze the quality of service of medical tourism in Taiwan so as to find the direction for improvement of service quality in medical tourism. Design/methodology/approach – The study developed fuzzy questionnaires based on the characteristics of medical tourism quality of service in Taiwan. Questionnaires were delivered and recovered from February to April 2014, using random sampling according to the proportion of medical tourism companies in each region, and 150 effective samples were obtained. The critical quality of service level is found through the fuzzy gap analysis using questionnaires examining expectations and perceptions of customers, as the direction for continuous improvement. Findings – From the study, the primary five critical service items that improve the quality of service for medical tourism in Taiwan include, in order: the capability of the service provider to provide committed medical tourism services reliably and accurately, facility service providers in conjunction with the services provided, the cordial and polite attitude of the service provider eliciting a sense of trust from the customer, professional ability of medical (nursing) personnel in hospital and reliability of service provider. Originality/value – The contribution of this study is to create a fuzzy gap analysis to assess the performance of medical tourism service quality, identify key quality characteristics and provide a direction for improvement and development for medical tourism service quality in Taiwan.

scholarly journals ANALISIS KUALITAS PELAYANAN UJI KIR TERHADAP KEPUASAN MASYARAKAT PENGGUNA JASA KIR DI DINAS PERHUBUNGAN KOTA KEDIRI

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Agung Santoso
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
State Government ◽  
Quantitative Research ◽  
Public Services ◽  
Service Users ◽  
Department Of Transportation ◽  
Mobile Vehicle ◽  
The Government

Public services organized by public organizations are one manifestation of functions of the state government apparatus as civil servants. Public services are intended to prosper the community. The condition of people who experience dynamic development, the better level of community life, resulting in people becoming more aware of what their rights and obligations are as citizens in living in the community, proposing their demands, desires, and aspirations to the government. The purpose of this study are as follows: 1) To determine the service quality of KIR test at the Department of Transportation (Dishub) of Kediri City? 2) To find out the satisfaction of KIR service users in the Department of Transportation (Dishub) of Kediri City?, 3) To analyze the influence Kir test service quality to the satisfaction of KIR service users in the Kediri City Transportation Agency (Dishub)? This study uses quantitative research designs. This study consists of two variables, namely the independent variable of this study is the quality of service while the dependent variable of the study is the satisfaction of the users of mobile vehicle testing services, data collection by distributing questionnaires to respondents. Based on the results of the research. The following conclusions can be drawn: 1) Based on the results of the investigation it has been proven that the quality of service of the KIR test at the Kediri City Transportation Agency (Dishub) is good, service employees, facilities and tools the support used in the test is complete and modern. 2) Based on the results of the analysis it has been proven that the level of satisfaction of KIR service users in the Kediri City Transportation Agency (Dishub) is quite high. 3) There is a significant effect of service quality variables on community satisfaction of test service users in the city of Kediri, service quality variables have an impact of 78.6% on the achievement of the service user community.

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