scholarly journals Design and implementation of IT services as part of the “Smart City” concept

2018 ◽  
Vol 170 ◽  
pp. 01029 ◽  
Author(s):  
Aleksandr Lepekhin ◽  
Alexandra Borremans ◽  
Oksana Iliashenko
Keyword(s):  
Smart City ◽  
General Concept ◽  
Municipal Services ◽  
It Services ◽  
Technology Infrastructure ◽  
Architectural Representation ◽  
Medical Centers ◽  
Smart Healthcare ◽  
It Support ◽  
Scalable Storage Systems

The concept of “Smart City” is evolving and increasingly becoming important for modern urban society. The state structures, business and institutions increasingly rely on information technology (IT) in its architectural representation. Such transformation of cities is connected with the growing use of software, server infrastructure and client devices in all the most important municipal services. The construction of infrastructure for these municipal services is a complex task, being solved both at the level of the whole city and at the level of individual directions. “Smart healthcare” is an important part of the “Smart City” concept. It is built on scalable storage systems and a communications platform. With this type of IT support, patient records are stored electronically and distributed where they are needed. Construction of “Smart health” ecosystem has to be addressed steadily and on different levels in order to design an infrastructure integrated in the whole-city concept. This research paper discusses the IT services that underlie the concept of “Smart Healthcare”, and describes a project for developing software and designing a technology infrastructure for the implementation of these services by major medical centers within the framework of the general concept of “Smart City”. The research represents a step-wise analysis of society needs and development of IT-services and application, which are designed to connect the urban infrastructure with inner ecosystem of hospitals. The results of the work can be used as a basis for the design of IT services for e-health and the construction of the “Smart Healthcare” system.

scholarly journals The Challenges of Implementing the ITIL Problem Management Process in IT Support Organisations

2021 ◽  
Author(s):  
◽  
Michael Hsu
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Management Process ◽  
It Services ◽  
Technology Infrastructure ◽  
Problem Management ◽  
Information Technology Infrastructure ◽  
It Service ◽  
It Support ◽  
Organisational Factors

<p>Information Technology Infrastructure Library (ITIL) is a framework and an integrated set of process orientated best practices for providing IT infrastructure support, managing and delivering IT services. As organisations in the digital age rely on Information Technology for their daily operations as well as future growth and success, the ITIL framework is widely adopted. The Problem Management process is one of the Service Operation processes defined by the ITIL framework. Whilst the adoption of the ITIL framework is often for the benefit of both the organisations that provide IT support and services and the organisations which consume them, the challenges of implementing this framework and its processes is often left to the IT support organisations. This paper focuses on the ITIL Problem Management process; it reviews the principles and objectives of this IT Service Management process from an IT Governance stand point, and its implementation in the context of organisational IT services and operations. This paper collects and presents the views and insights from IT professionals who routinely worked with ITIL processes. As empirical research, this paper seeks to identify and prioritize the challenges associated with implementing the ITIL Problem Management process by the IT support organisations; it also seeks to understand the ways and methods to overcome these challenges. This paper identifies 23 unique challenges in 6 categories including “the understanding”, “the buy-in”, “the investment”, “the interrelation”, the “execution” and “the organisational factors” which are associated with implementing the ITIL Problem Management process. The ranking of these challenges is also finalized. This paper further offers suggestions for IT support organisations to overcome these challenges. It suggests that IT support organisations may first address and overcome the challenges associated with the understanding and the buy-in of the ITIL Problem Management process, and use an overall top-down approach and effective organisational communication as they try to implement the ITIL Problem Management process.</p>

scholarly journals The Challenges of Implementing the ITIL Problem Management Process in IT Support Organisations

2021 ◽  
Author(s):  
◽  
Michael Hsu
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Management Process ◽  
It Services ◽  
Technology Infrastructure ◽  
Problem Management ◽  
Information Technology Infrastructure ◽  
It Service ◽  
It Support ◽  
Organisational Factors

<p>Information Technology Infrastructure Library (ITIL) is a framework and an integrated set of process orientated best practices for providing IT infrastructure support, managing and delivering IT services. As organisations in the digital age rely on Information Technology for their daily operations as well as future growth and success, the ITIL framework is widely adopted. The Problem Management process is one of the Service Operation processes defined by the ITIL framework. Whilst the adoption of the ITIL framework is often for the benefit of both the organisations that provide IT support and services and the organisations which consume them, the challenges of implementing this framework and its processes is often left to the IT support organisations. This paper focuses on the ITIL Problem Management process; it reviews the principles and objectives of this IT Service Management process from an IT Governance stand point, and its implementation in the context of organisational IT services and operations. This paper collects and presents the views and insights from IT professionals who routinely worked with ITIL processes. As empirical research, this paper seeks to identify and prioritize the challenges associated with implementing the ITIL Problem Management process by the IT support organisations; it also seeks to understand the ways and methods to overcome these challenges. This paper identifies 23 unique challenges in 6 categories including “the understanding”, “the buy-in”, “the investment”, “the interrelation”, the “execution” and “the organisational factors” which are associated with implementing the ITIL Problem Management process. The ranking of these challenges is also finalized. This paper further offers suggestions for IT support organisations to overcome these challenges. It suggests that IT support organisations may first address and overcome the challenges associated with the understanding and the buy-in of the ITIL Problem Management process, and use an overall top-down approach and effective organisational communication as they try to implement the ITIL Problem Management process.</p>

scholarly journals Framework for Developing an Information Technology Maturity Model for Smart City Services in Emerging Economies: (FSCE2)

2021 ◽  
Vol 11 (22) ◽  
pp. 10712
Author(s):  
Wilson Nieto Bernal ◽  
Keryn Lorena García Espitaleta
Keyword(s):  
Information Technology ◽  
Emerging Economies ◽  
Smart City ◽  
Smart Cities ◽  
Maturity Model ◽  
It Services ◽  
Implementation Model ◽  
Proposed Model ◽  
The City

The goal of this research is to design a framework to develop an information technology (IT) maturity model to guide the planning, design, and implementation of smart city services. The objectives of the proposed model are to define qualitatively and measure quantitatively the maturity levels for the IT dimensions used by smart cities (IT governance, IT services, data management and infrastructure), and to develop an implementation model that is practical and contextualized to the needs of any territory that wants to create or improve smart city services. The proposed framework consists of three components: a conceptual model of smart city services, IT dimensions and indicators, and IT maturity levels. The framework was validated by applying it to a case study for the evaluation of the IT maturity levels for the city of Cereté, Colombia.

A smart healthcare reward model for resource allocation in smart city

2018 ◽  
Vol 78 (17) ◽  
pp. 24573-24594 ◽  
Author(s):  
Soraia Oueida ◽  
Moayad Aloqaily ◽  
Sorin Ionescu
Keyword(s):  
Resource Allocation ◽  
Smart City ◽  
Smart Healthcare

ITIL Implementation in a Major Arabian Gulf Company

2013 ◽  
pp. 240-260
Author(s):  
Mohamed Elhefnawi
Keyword(s):  
Best Practice ◽  
Arabian Gulf ◽  
It Services ◽  
Enterprise Information ◽  
Technology Infrastructure ◽  
Help Desk ◽  
Implementation Phase ◽  
Information Technology Infrastructure ◽  
Management Functions ◽  
Practice Framework

The experience of many organizations that have automated their business capabilities using enterprise information systems indicates that the realization of the sought business gains and promised returns on investment are conditional to having in place an effective strategy to support and maintain such systems technically and functionally during the post-implementation phase. It is argued that the proper implementation of Information Technology Infrastructure Library (ITIL) represents an ideal forum for providing effective support tools that include service/help desk and incident reporting functions for end-users to report problems and issues or request enhancements, change management and configuration management functions to manage and document changes to the applications and functionalities, as well as IT infrastructure inventory and tracking applications. ITIL framework is widely used as a best-practice framework for IT services management. It outlines a set of integrated processes and procedures that will structure and re-engineer IT services activities, shifting IT function to be enterprise-wide business-focused while making the best use of the deployed technology. The case described in this chapter reflects the approach adopted by the IT function of an Arabian Gulf Company (AGC) used for ITIL implementation, highlighting the main challenges that have been encountered in this project.

A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries

2020 ◽  
Vol 39 (6) ◽  
pp. 8091-8102
Author(s):  
Rasbihari Dayal ◽  
V. Vijayakumar ◽  
Rahul Chandra Kushwaha ◽  
Abhishek Kumar ◽  
V. D. Ambeth Kumar ◽  
...  
Keyword(s):  
Information Technology ◽  
Best Practice ◽  
Service Management ◽  
Management Practices ◽  
Cognitive Model ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Human Labor ◽  
Service Life Cycle

This research paper presents a cognitive model which manages to minimize the issues of the Information Technology Infrastructure by incorporation of service management practices. The importance of this research is that this model can be replicated in other companies for the distribution of products that wish to implement improvements in their management process technological services. This work introduces the use of Information Technology Infrastructure Library or ITIL as best practice, essential methodologies for IT Management, historical evolution, methodology, service life cycle, and ITIL certifications. Service automation is widely regarded as the usefulness and improves service guarantee. One of the most useful features of automation services is that the process will run the same way every time. Such precision in the execution of repetitive executions is virtually impossible when it comes to human labor. Therefore, the automation is the best way to improve the efficiency of the service provider and the next steps of the process.

Sourcing Practices

2006 ◽  
pp. 187-199
Author(s):  
Petter Gottschalk
Keyword(s):  
Regression Model ◽  
It Outsourcing ◽  
It Services ◽  
Public And Private ◽  
The Public ◽  
Price Performance ◽  
It Support

The rapidly increasing use of outsourcing for IT services, both in the public and private sectors, has attracted much interest from researchers and practitioners alike. While early studies of IT outsourcing were largely qualitative in nature, more recent studies have attempted to analyze the outcomes achieved in quantitative terms. Domberger et al. (2000) are consistent with the latter, but goes further by modeling the price, performance, and contract characteristics that are relevant to IT outsourcing. A two-equation recursive regression model was used to analyze 48 contracts for IT support and maintenance.

Security Issues in Cloud Computing

2011 ◽  
Vol 1 (3) ◽  
pp. 1-11 ◽  
Author(s):  
Kamal Dahbur ◽  
Bassil Mohammad ◽  
Ahmad Bisher Tarakji
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Capital Costs ◽  
Security Issues ◽  
Complex Information ◽  
Security Concerns

Cloud Computing (CC) is revolutionizing the methodology by which IT services are being utilized. It is being introduced and marketed with many attractive promises that are enticing to many companies and managers, such as reduced capital costs and relief from managing complex information technology infrastructure. However, along with desirable benefits come risks and security concerns that must be considered and addressed correctly. Thus, security issues must be considered as a major issue when considering Cloud Computing. This paper discusses Cloud Computing and its related concepts; highlights and categorizes many of the security issues introduced by the “cloud”; surveys the risks, threats, and vulnerabilities; and makes the necessary recommendations that can help promote the benefits and mitigate the risks associated with Cloud Computing.

scholarly journals Under pressure: Understanding the dynamics of coordination in IT functions under business-as-usual and emergency conditions

2019 ◽  
Vol 35 (2) ◽  
pp. 94-122
Author(s):  
Julia Kotlarsky ◽  
Bart van den Hooff ◽  
Leonie Geerts
Keyword(s):  
Fast Response ◽  
It Services ◽  
Support Functions ◽  
Roles And Responsibilities ◽  
Emergency Situations ◽  
It Support ◽  
Response Organization ◽  
Traditional Organization ◽  
Business As Usual ◽  
Over Time

In an era when technologies have become a backbone of most organizations, IT support functions are under immense pressure not only to ensure provision and reliability of IS and technologies but also to resolve IS incidents of different severity when they disrupt organizations’ “business-as-usual.” This article addresses this challenge by investigating how organizational IT functions coordinate their work under different degrees of uncertainty in order to provide reliable IT services. We conceptualize coordination in IT support functions as a process that unfolds over time through interactions between four underlying coordination practices employed to provide reliable IT services: prioritizing tasks, following procedures, using roles and responsibilities, and utilizing networks. Furthermore, we show how these coordination practices change when IT incidents cause a shift from normal (i.e. “business-as-usual”) to emergency conditions. Our empirical research in two IT functions supporting two types of organizations (traditional and fast-response) demonstrate that IT functions in these two types of organizations respond to emergencies differently. Specifically, in emergencies, an IT function supporting a fast-response organization shifts to emergency coordination practices momentarily, as it abandons “normal” coordination practices to rely on an extensive set of formal practices specifically designed for such situations. In contrast, an IT function supporting a traditional organization is unprepared for emergencies—coordinating under emergency conditions involves improvisation, because coordination practices designed to support business-as-usual are not suitable for dealing with emergency situations.

scholarly journals Analisis Layanan Digital Kependudukan Untuk Masyarakat Miskin di Kota Palembang Menggunakan Framework Information Technology Infrastructure Library (ITIL)

2021 ◽  
Vol 5 (2) ◽  
pp. 590
Author(s):  
Reni Septiyanti ◽  
Darius Antoni ◽  
M Izman Herdiansyah ◽  
Widya Cholil
Keyword(s):  
Information Technology ◽  
Service Design ◽  
Service Level ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Government Services ◽  
The Poor ◽  
The Government ◽  
The City

As it is known that the Government of Palembang has implemented e-government, but how much e-government can help the Palembang city government to interact between the government and all levels of society including the poor in the city of Palembang. In its application, the condition of e-government services is still insufficient infrastructure that supports                e-government services for the poor in palembang. To design a good e-government service, it is necessary to design SI/IT services for the community in Palembang with service design stages in the Framework Information Technology Infrastructure Library (ITIL) Version 2011 in order to be accepted in all levels of society including the poor in the city of Palembang. SI/IT service design based on the results of analysis of the condition and needs of SI/IT services to the business process of community service. This research uses qualitative approach method and analysis with reference standard approach using ITIL standard version 2011 in Service Design. The result of this research is in the form of the design of information system of digital service of population such as administration and population services, Family of Hope Program (PKH) services and digital archive storage services based on the Stages of Service Design in ITIL Version 2011 that has been done, namely the Service Level Management process in the form of Service Level Requirement, Service Level Agreement and Operational Level Agreement documents.

Sign in / Sign up

Export Citation Format

Share Document