scholarly journals Assessing the operations of commuter rail: A case study in KRL commuter line of Jakarta Metropolitan Area

2019 ◽  
Vol 272 ◽  
pp. 01034 ◽  
Author(s):  
M M Ulkhaq ◽  
A K Widodo ◽  
N Izati ◽  
S Y Santoso ◽  
W H W M Sutrimo ◽  
...  
Keyword(s):  
Service Quality ◽  
Metropolitan Area ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Gap Analysis ◽  
Point Of View ◽  
Relative Importance ◽  
Safety Criterion ◽  
Commuter Rail

Public transportation is considered to be able to handle several transportation problems, such as “the ancient” traffic congestion to “the contemporary” environmental impact. Rail transit, or also known as commuter rail, is one of the most important public transportation types since it could reduce effectively the traffic congestion. At this instant, service quality of commuter rail is essential to achieve the customer satisfaction. This research aims to assess the operations of commuter rail by assessing its service quality. The importance-performance and gap analysis (IPGA) based on nine criteria was applied to accomplish the objective. A case study was conducted in KRL commuter line of Jakarta Metropolitan Area which is operated by P.T. Kereta Commuter Indonesia. The result shows that the safety criterion has the highest relative importance score and the fare has the highest relative performance score. The IPGA technique then was employed to build strategies based on the relative importance and performance from the passengers’ point of view.

The Analysis Of Service Quality Using Importance Performance Analysis For Mrt Jakarta

2020 ◽  
Vol 18 (3) ◽  
pp. 85
Author(s):  
Rina Nur Chasanah ◽  
Andreas Wijaya
Keyword(s):  
Air Pollution ◽  
Performance Analysis ◽  
Service Quality ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Fossil Fuels ◽  
Service Level ◽  
Public Infrastructure ◽  
Five Dimension ◽  
Quality Theory

Public infrastructure and congestion issues become salient problems in Indonesia. According to INRIX Global Traffic Scoreboard (2018): Jakarta was ranked as twelfth worst in the world. Air quality also becoming another issues that derived from traffic congestion causing air pollution. To mitigate this issue, government has been established MRT Jakarta in 2019. This study aims to evaluate and improving service level of Moda Raya Terpadu (MRT) in order to encourage more people using public transportation, moreover altering people using public transportation would reduce the amount of fossil fuels and reducing bad air pollution for a better climate. Methodolgy of the research using service quality theory with five dimension from Parasuraman et. al, and extended in Importance Performance Analysis (IPA) method. Therefore, data was distributed using questionnaire with 18 item measurement and 102 respondents was collected. As a result, tangibility, reliability, and responsiveness dimension had been classified in quadrant one, followed assurance dimension in quadrant two, however empathy dimension had been measured in quadrant four and indicates to be improved.

Study Behaviour of Passengers on Transit Operation

2011 ◽  
Vol 97-98 ◽  
pp. 1154-1157 ◽  
Author(s):  
Mohammad Hesam Hafezi ◽  
Amiruddin Ismail
Keyword(s):  
Waiting Time ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Operation Time ◽  
Arrival Rate ◽  
Fleet Size ◽  
Transit Operation ◽  
Demand Patterns ◽  
Study Behaviour

Nowadays, delays problem are important issue in preparing schedule for public transportation. It is related to behaviour of passengers, behaviour of transportation means and interaction with traffic. Behaviour of passengers are including: demand patterns of passengers, fare payment and waiting time in station and in-vehicle. Behaviour of transportation means included fleet size and frequency of operation. The most interaction between public transportation and others traffic is in traffic congestion. In this paper, we studies different behaviour of passengers duration operation time in two points: in-station and in-vehicle. They are including: arrival rate of passengers, kinds of fare payment and waiting time. For illustrate behaviour of passengers on delays problem we survey they affects in bus operation. Hence, a case study based on an actual public bus operation in Tehran, Iran is used to demonstrate it.

scholarly journals AN EVALUATION OF URBAN PUBLIC TRANSPORT ROUTE. CASE STUDY: HOP-ON HOP-OFF, KUALA LUMPUR, MALAYSIA

2017 ◽  
Vol 15 (2) ◽  
Author(s):  
Izzati Khairimah Ismail ◽  
Oliver Ling Hoon Leh ◽  
Zulkifli Ahmad Zaki
Keyword(s):  
Public Transportation ◽  
Traffic Congestion ◽  
City Centre ◽  
Kuala Lumpur ◽  
Gis Application ◽  
Urban Public Transport ◽  
Bus Service ◽  
Bus Services ◽  
Waiting Periods

Urban public transportation system is a means of providing mobility to locals, visitors as well as tourists. KL Hop-On Hop-Off buses, for instance, are designed specifically for local and foreign tourists to move within the Kuala Lumpur (KL) city centre areas for the purpose of tourism. However, there is only one route provided by the KL Hop-On Hop-Off, with more than 20 stops. The duration for a complete route tour without any stop is too long; that is around 2-2 ½ hours. Coupled with the problem of traffic congestion in KL, passengers face the problems of punctuality and long waiting periods. Thus, this study was carried out to evaluate the existing route of the KL Hop-On Hop-Off bus services. GIS application and questionnaire survey were used to evaluate the route. As a result, this study proposes three new routes as the alternatives to the existing single route Hop-On Hop-Off bus service. With the new routes, duration of a single full route tour can be reduced based on the interest of tourist. Tourists will be able to concentrate on just one part of KL city centre for their one-day tour based on their interest either heritage, shopping or nature.

Research on the Public Transport Integration of Major Western Region Cities – A Case Study on Bus Connection with Subway Line 6 in Chonqing

2012 ◽  
Vol 610-613 ◽  
pp. 3809-3813
Author(s):  
Ling Hong Wei ◽  
Hong Yang Wu ◽  
Huan Li
Keyword(s):  
Public Transport ◽  
Network Optimization ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Theoretical Foundation ◽  
Optimization Theory ◽  
The Public ◽  
Urban Public Transport ◽  
Passenger Volume

The major western cities of China are beginning to suffer the growing traffic congestion problems, which eastern cities of China has experienced. Learn lessons from eastern cities on traffic issues as soon as possible, dealing with the diversified modes of public transportation problem of convergence effectively, providing condition for integration development of urban public transport in the west is the main goal in this paper. This paper takes Subway transit Line 6 in Chongqing as a bus connection example. On the basis of passenger volume forecast, integrated public transport optimization theory and method are used to study Chongqing subway transit Line 6 along the feeder site optimization program , it can provide the theoretical foundation and technical support for the public transport network optimization of Chongqing.

Adaptive reuse of historical buildings

2019 ◽  
Vol 37 (1) ◽  
pp. 54-68 ◽  
Author(s):  
Zuraini Md Ali ◽  
Rodiah Zawawi ◽  
Nik Elyna Myeda ◽  
Nabila Mohamad
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Adaptive Reuse ◽  
Point Of View ◽  
Social Perceptions ◽  
Historical Buildings ◽  
Historical Building ◽  
Content Type ◽  
Study Sites

Purpose The purpose of this paper is to focus on the impacts that the adaptive reuse of historical building has on museum service quality by analysing the visitors’ expectations and perceptions through the HISTOQUAL model. It looks deeper into investigating the enhancement of adaptive reuse approach to historical buildings not only to the surrounding environment, but also to the building’s cultural significance. Design/methodology/approach A field survey implementing quantitative approach was conducted by using questionnaires to collect the visitors’ expectations and perceptions on their visits to the selected case study sites. The selected two case study sites are both newly adaptive reuse museums located in the heart of Kuala Lumpur. Through these case studies, the visitors’ expectations and perceptions were analysed and the differences were identified. Findings Positive feedback on the level of service quality provided at both museums indirectly shows the success of adaptive reuse initiative on the historical buildings towards adapting their new functions as a museum. It was also noted that foreign language leaflets and facilities for less able visitors were among the two service criteria that do not exceed the expectations of users. In general, these findings are crucial in identifying the gap within the services provided and appropriate measures that can be undertaken for further improvement. Research limitations/implications Further study can be employed to a larger population of study to cater for a variety of perspectives from both users and managers of the buildings. Practical implications This paper highlights the implications of users’ feedback towards building usability and functions. It provided imperative findings from the users’ point of view pertaining to the services provided. Social implications The paper illustrates the significance of social perceptions on the implications of service delivery. It also reports empirical evidence in highlighting the importance of users’ attributes towards excellent service delivery. Originality/value Up to present, there exists a small number of studies that look into reviewing the new functions of adaptive reuse buildings. This study now contributes to create a larger number of studies in this scope, especially within the context of Malaysia.

scholarly journals Analyzing Public Transportation Plans to Addressing Traffic Congestions in Developing Countries

2019 ◽  
Vol 18 (1) ◽  
pp. 44-57
Author(s):  
Hussaen Ali Hasan Kahachi
Keyword(s):  
Developing Countries ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Well Being ◽  
Transport Services ◽  
Greater Cairo ◽  
The City ◽  
Privately Owned

Traffic congestions is one of the main problems for many cities especially in newly urbanizing countries worldwide. The issue of traffic congestions has major impact not only on the planning of the city, but also on many aspects such as residence overall well-being. Governments often try to address this issue through a number of initiatives, most important of which is promoting public transport in order to reduce the dependency on private cars in the city. This research analyzed state-led public transportation initiatives impact on addressing traffic congestion in developing countries through a case study of the Greater Cairo Region in Egypt. The research specifically focused on two state-led public transportation programs, namely the Great Cairo Transport Authority (CTA) program to improve the existing public transport services in GCR and the GCR underground metro program during the 1990s to early 2010s. The research found that although these programs were successful in limiting the increase of privately owned cars and taxies in GCR, they did not decrease traffic congestions due to a number of issues including malpractice, political and administrative corruption, and rapid population growth and increased population densities that almost doubled in the period from early 1990s to early 2010s.

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