From data and measures to meaningful decisions: Designing useful information for senior managers and boards

2009 ◽  
Vol 17 (3) ◽  
pp. 188-201 ◽  
Author(s):  
Julian Jenkins

Analytical approaches to organizational decisionmaking, with their heavy reliance on data, measures and increasingly sophisticated IT, work well for solving tame problems, but not for the wicked problems which increasingly confront organizational and government decision-makers. An alternative approach, drawing on the ancient tradition of rhetoric and focusing on the way that meaning is constructed and communicated, opens up new horizons for enabling decision-makers to overcome the problem of information overload and make good decisions. Applying this approach opens up new opportunities for information design to play a crucial role in organizational decision-making.

2019 ◽  
Vol 34 (2) ◽  
pp. 217-231
Author(s):  
Stephanie Chitpin

Purpose The purpose of this paper is to know the extent to which a decision-making framework assists in providing holistic, comprehensive descriptions of strategies used by school leaders engaging with distributed leadership practices. The process by which principals and other education leaders interact various school-based actors to arrive at a distributed decision-making process is addressed through this paper. The position taken suggests that leadership does not reside solely with principals or other education leaders, but sustains the view that the actions of various actors within a school setting contribute to fuller and more comprehensive accounts of distributed leadership. Design/methodology/approach While the application of rational/analytical approaches to organizational problems or issues can lead to effective decisions, dilemmas faced by principals are often messy, complex, ill-defined and not easily resolved through algorithmic reason or by the application of rules, as evidenced by the two stories provided by Agnes, a third-year principal in a small countryside elementary school in a small northeastern community, and by John, a novice principal in a suburb of a large Southwestern metropolitan area. Findings The value of the objective knowledge growth framework (OKGF) process is found in its ability to focus Agnes’s attention on things that she may have overlooked, such as options she might have ignored or information that she might have resisted or accepted, as well as innumerable preparations she might have neglected had she not involved all the teachers in her school. Research limitations/implications The implementation of the OKGF may appear, occasionally, to introduce unnecessary points along this route and may not be laboriously applied to all decision-making situations. However, the instinctively pragmatic solutions provided by this framework will often produce effective results. Therefore, in order to reduce potentially irrational outcomes, the systematic approach employed by the OKGF is preferable. The OKGF must be managed, implemented and sustained locally if it is to provide maximum benefits to educational decision makers. Practical implications Given the principals’ changing roles, it is abundantly clear that leadership practice can no longer involve just one person, by necessity, and it is becoming increasingly difficult to imagine how things could have been accomplished otherwise. Expecting the principal to single-handedly lead efforts to improve instruction is impractical, particularly when leadership may be portrayed as what school principals do, especially when other potential sources of leadership have been ignored or treated as secondary or unimportant because that leadership has not emanated from the principal’s office (Spillane, 2006). In this paper, the authors have striven to reveal how a perspective of distributed leadership, when used in conjunction with the objective knowledge growth framework, can be effective in assisting principals in resolving problems of practice. Social implications Different school leaders of varying status within the educative organization benefit from obtaining different answers to similar issues, as evidenced by John’s and Agnes’s leadership tangles. Lumby and English (2009) differentiate between “routinization” and “ritualization.” They argue, “They are not the same. The former erases the need for human agency while the latter requires it” (p. 112). The OKGF process, therefore, cannot provide school leaders with the “right” answers to their educative quandaries, simply because any two school leaders, facing the same issues, may utilize differing theories, solutions, choices or options which may satisfy their issues in response to their own individual contextual factors. Similarly, in a busy day or week, school leaders may be inclined to take the shortest distance between two points in the decision-making process; problem identification to problem resolution. Originality/value Should the OKGF process empower decision makers to obtain sound resolutions to their educative issues by assisting them in distancing themselves from emotions or confirmation biases that may distract them from resolving school problems, its use will have been worthwhile.


2011 ◽  
Vol 11 (2) ◽  
pp. 17 ◽  
Author(s):  
Robert W. Rutledge

The escalation effect occurs when managers elect to commit additional resources to a project where the unfavorable economic prospects indicate the project should be canceled. It has been suggested that the context in which the decision is reached (e.g., a managers responsibility for the original decision to invest in a project) may influence a managers decision choices (Staw 1981). Bazerman (1984) suggests that framing of information used by decision-makers may explain the escalation effect. This study investigates whether responsibility for a prior decision will affect decision-making in interactive groups in an escalation situation. Additionally, this study looks at the effect of framing on the groups decisions and examines the ability of framing to moderate the escalation effect resulting from responsibility. The results suggest that groups are subject to escalating commitment when they are responsible for a prior related investment decision. The results also provide evidence that groups are influenced by the framing of decision-relevant information, and further, that the framing may have the ability to moderate the effects of responsibility. Implications for organizational decision making are provided.


Author(s):  
Sven A. Carlsson

Commentators on decision support and decision support systems (DSS) have called for serious discussion of the discourses underpinning decision support and DSS (Huber, 1981; Stabell, 1987; Humphreys, 1998). Huber and Humphreys say that decision support and DSS discourses are critical to the advancement of the academic DSS field as well as to DSS practice, but the discourses are too seldom discussed. This article questions the influential “decision-making as choice” view. We suggest that the attention-based view of the firm (Ocasio, 1997) is a promising alternative view of organizational decision-making and that this view can be a basis for DSS design. More than 50 years ago Herbert Simon suggested that to explain organizational behavior is to explain how organizations distribute and regulate the attention of their decision-makers (Simon, 1947). Simon was emphasizing the duality of structural processes and cognitive processes in structuring of organizational attention. More recent writings have either emphasized cognition and activity or structure. The attention-based view of the firm explicitly links structure, activity, and cognition and the view stresses that organizational decision- making is affected by both the limited attentional capacity of humans and the structural influences on a decision-maker’s attention.


Author(s):  
Lehan Stemmet ◽  
M. Daud Ahmed

The development of innovative technologies has reduced manual and labour intensive operations, however, in many instances this has simultaneously increased the cognitive load placed on decision makers due to the collection of large amounts of heterogeneous data used for decision-making. The cognitive framework and limitations of the human mind has been researched extensively, but the application of this knowledge within the business context has not received a lot of attention. This article reviews cognitive load, memory, the effects of information overload and pressure on psychological and physical health, and subsequent impact on the decision-making ability. By combining various schools of thought, a Task-Information-Cognitive Load (TICL) framework is proposed to combat the effects of cognitive load. It then explored how the TICL framework can be aligned with the theories and practices of information systems (IS) and decision support systems (DSS) for the development of a Knowledge Management System (KMS) that helps to reduce the decision makers' cognitive load.


2018 ◽  
Vol 23 (2) ◽  
pp. 274-291 ◽  
Author(s):  
Christina S. Hagen ◽  
Leila Bighash ◽  
Andrea B. Hollingshead ◽  
Sonia Jawaid Shaikh ◽  
Kristen S. Alexander

Purpose Organizations and their actors are increasingly using video surveillance to monitor organizational members, employees, clients, and customers. The use of such technologies in workplaces creates a virtual panopticon and increases uncertainty for those under surveillance. Video surveillance in organizations poses several concerns for the privacy of individuals and creates a security-privacy dilemma for organizations to address. The purpose of this paper is to offer a decision-making model that ties in ethical considerations of access, equality, and transparency at four stages of video surveillance use in organizations: deployment of cameras and equipment, capturing footage, processing and storing data, and editing and sharing video footage. At each stage, organizational actors should clearly identify the purpose for video surveillance, adopt a minimum capability necessary to achieve their goals, and communicate decisions made and actions taken that involve video surveillance in order to reduce uncertainty and address privacy concerns of those being surveilled. Design/methodology/approach The paper proposes a normative model for ethical video surveillance organizational decision making based on a review of relevant literature and recent events. Findings The paper provides several implications for the future of dealing with security-privacy dilemmas in organizations and offers structured considerations for corporation leaders and decision makers. Practical implications The paper includes implications for organizations to approach video surveillance with ethical considerations for stakeholder privacy while balancing security demands. Originality/value This paper offers a framework for decision-makers that also offers opportunities for further research around the concept of ethics in organizational video surveillance.


Author(s):  
Csaba Csáki

During the history of decision support systems (DSSs)— in fact, during the history of theoretical investigations of human decision-making situations—the decision maker (DM) has been the centre of attention who considers options and makes a choice. However, the notion and definitions of this decision maker, as well as the various roles surrounding his or her activity, have changed depending on both time and scientific areas. Reading the DSS literature, one might encounter references to such players as decision makers, problem owners, stakeholders, facilitators, developers, users, project champions, and supporters, and the list goes on. Who are these players, what is their role, and where do these terms come from? This article presents a review in historical context of some key interpretations aimed at identifying the various roles that actors may assume in an organizational decision-making situation.


Author(s):  
Nils Brunsson

Recent studies have questioned the empirical validity of the equating of decision and choice and pointed at another role that organizational decisions sometimes play — the role of mobilizing organizational action, a role that requires less rationality than choice. But choice and mobilization are not the only roles of decision-making and decisions in organizations. This chapter argues that two additional roles exist — decisions may allocate responsibility and legitimacy to decision-makers and organizations. The chapter also considers how the different roles can explain the design of decision processes, the use of information and the number of decisions in organizations. The discussion is based on empirical studies of decision processes in such organizations: in local governments, national governments, and company boards. The eight decision processes studied concern city budgets, investments and disinvestments, and governmental programmes.


2018 ◽  
Vol 33 (1) ◽  
pp. 19-28 ◽  
Author(s):  
Elyria A. Kemp ◽  
Aberdeen Leila Borders ◽  
Nwamaka A. Anaza ◽  
Wesley J. Johnston

Purpose Organizational buying behavior has often been treated as a rational activity, even though humans are involved in the decision-making. Human decision-making often includes a complex cadre of emotions and rationalizations. Subsequently, organizational buyers may not only be driven by logic, testing and facts, but also by emotions. The purpose of this paper is to investigate the role that emotions play in organizational buying behavior. Design/methodology/approach In-depth interviews were conducted with marketing decision-makers for one of the most valuable brands in the world. The role that emotions play in the behavior of organizational buyers is elucidated from the perspective of these marketing professionals. Findings Emotions are prevalent at all stages in the organizational decision-making process and various discrete emotions fuel action tendencies among buyers. Efforts are made by marketers to strategically manage the emotions buyers experience. Practical implications Although organizational buyers must see the functional value of a product or brand, companies need to consider ways in which brands can connect with buyers on an emotional and personal level. Originality/value This paper contributes to the literature by offering insights into which discrete or specific emotions are most prominent in organizational buying behavior and how the manifestation of these emotions impact decision-making at each stage in the buying cycle.


2021 ◽  
Vol 37 (2) ◽  
pp. 119-124
Author(s):  
Sven Bluemmel

Freedom of information (FOI) regimes are a hallmark of modern democracies and a crucial element of any government transparency and integrity framework. This paper examines how government responses to COVID-19 brought the need for greater transparency of government decision making to the fore. Genuine engagement with FOI regimes provides a fundamental mechanism to keep government decision makers accountable and increases and maintains trust capital between citizens and the state. In turn, governments rely on this trust capital to take strong and decisive action—as highlighted by global responses to COVID19. The author argues that FOI is an important mechanism to challenge poor government decision making, and ultimately enhance the long-term health of our democracy.


2021 ◽  
Author(s):  
Sonja Perkovic ◽  
Martin Schoemann ◽  
Carl Johan Lagerkvist ◽  
Jacob Lund Orquin

Decision makers are regularly faced with more choice information than they can directly gaze at in a limited amount of time. Many theories assume that because decision makers attend to information sequentially and overtly that is, with direct gaze, they must respond to information overload by trading off between speed and decision accuracy. By re-analyzing four published studies, we show that participants, besides using overt attention, also use covert attention that is, attend to information without direct gaze, to evaluate choice attributes that lead them to either choose the best or reject the worst option. We show that the use of covert attention is common for most participants and more so when information is easily identifiable in the peripheral visual field due to being large or visually salient. Covert choices are associated with faster decision times suggesting that participants process multiple pieces of information simultaneously using distributed attention. Our findings highlight the importance of covert attention in decision making and show how decision makers may be gaining speed without sacrificing accuracy. We discuss implications of our findings for both existing and future theories of decision making.


Sign in / Sign up

Export Citation Format

Share Document