scholarly journals What matters to the public when they call the police? Insights from a call centre

2014 ◽  
Vol 26 (4) ◽  
pp. 375-392 ◽  
Author(s):  
Andrew B. Stafford
Keyword(s):  
Call Centre ◽  
The Public ◽  
What Matters

4. Infringement of copyright

2019 ◽  
pp. 73-104
Author(s):  
Stavroula Karapapa ◽  
Luke McDonagh
Keyword(s):  
Strict Liability ◽  
Copyright Infringement ◽  
Objective Test ◽  
Reasonable Person ◽  
The Public ◽  
Mental Element ◽  
What Matters

This chapter focuses on the two types of copyright infringement within the CDPA 1988: primary infringement and secondary infringement. In primary infringement, the defendants are directly involved in copying, performing, and issuing to the public the copyright work, whereas secondary infringement involves people who deal with infringing copies, or facilitate such copying or other activities that are restricted by copyright. Besides this difference that has to do with the scope of rights, there is also difference on the mental element. Unlike primary infringement that does not require knowledge or intention to infringe on the part of the alleged infringer and is hence subject to strict liability, secondary infringement occurs where the defendant knew or had reason to believe that activities in question are wrongful. This is assessed on the basis of an objective test, namely what matters is what a reasonable person would have thought in the relevant circumstances.

Emergency Number 112: Its Nature and the Need to Educate the Public in Poland

2019 ◽  
Vol 32 (32) ◽  
pp. 128-148
Author(s):  
Barbara Kaczmarczyk ◽  
Karolina Lis
Keyword(s):  
Statistical Data ◽  
Call Centre ◽  
Empirical Methods ◽  
Telephone Number ◽  
The Public ◽  
Emergency Calls ◽  
Adequate Education ◽  
Emergency Call Centre ◽  
The Republic ◽  
State Of Affairs

BACKGROUND: According to statistical data, since 2014, only about 20% of incoming calls to the emergency call centre have been actual emergency calls, others are classified as non-emergency or false calls. This leads to the question: Why is this situation happening in the Republic of Poland? OBJECTIVES: The aim of this article is to show the public’s awareness with regard to the purpose of 112 emergency number and to indicate the causes and effects of the discussed phenomenon as well as proposals aimed at changing the existing state of affairs. METHODOLOGY: Theoretical and empirical methods were used. An analysis was made of, inter alia, available literature on security and education for safety, sources of law and reports on the functioning of the emergency communication system. Interviews with experts, who are the 112 emergency number operators, were also conducted. CONCLUSIONS: There are many problems generated by the Polish citizens that prevent the proper functioning of the 112 emergency telephone number. The reasons lie primarily in two areas: the lack of adequate education within the context of all social groups and the lack of strict penalties for deliberate performing non-emergency calls or blocking the emergency line.

Achieving interoperability of smart city data: An analysis of 311 data

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Soroosh Nalchigar ◽  
Mark Fox
Keyword(s):  
Comparative Analysis ◽  
Data Model ◽  
Smart City ◽  
Semantic Analysis ◽  
Single Point ◽  
Call Centre ◽  
The Public ◽  
Reference Ontology ◽  
Open Datasets ◽  
American Cities

A major challenge in making cities smarter is performing comparative analyses across two or more cities, or within a city across two or more departments. The problem is that data models and the underlying semantics of their content differ, making analysis difficult at best and erroneous at worst. This paper explores the hypothesis that a single, interoperable (i.e., shareable) data model/ontology can be designed for one category of city data: openly published 311 call centre data. 311 is a service provided by many North American cities that responds to non-emergency questions and reports made by the public. It has rapidly become the single point of contact for city services, inquiries, etc. We perform a semantic analysis of the content of 311 open datasets from four cities. The result of the analysis is that existing 311 datasets combine multiple semantic dimensions in their data making it impossible to perform comparative analysis. We then construct a 311 Reference Ontology that separates the semantic dimensions, and show how 311 data from multiple cities can be mapped onto the 311 Reference Ontology.  We also demonstrate how the ontology can be used to support analysis

The WikiLeaks Arctic cables

Polar Record ◽  
2011 ◽  
Vol 48 (2) ◽  
pp. 199-201 ◽  
Author(s):  
Klaus J. Dodds
Keyword(s):  
Arctic Ocean ◽  
Potential Role ◽  
Public Domain ◽  
Knowledge Networks ◽  
The Arctic ◽  
The Public ◽  
New Knowledge ◽  
The Arctic Ocean ◽  
The Way ◽  
What Matters

ABSTRACTThis note considers some of the WikiLeaks Arctic cables, and their possible implications for how we might understand the framing of the region. What matters is not so much the content of the leaked cables but rather the way in which their release stirred up debate about the underlying behaviour and motivation of interested parties, especially the Arctic Ocean coastal states. Their existence in the public domain usefully highlights the potential role for new knowledge networks and actors in the www era.

Human Issues and Computer Interaction

2011 ◽  
pp. 321-334 ◽  
Author(s):  
Steve Clarke ◽  
Brian Lehaney ◽  
Huw Evans
Keyword(s):  
Information Technology ◽  
Information System ◽  
Technical Efficiency ◽  
New Technology ◽  
Call Centre ◽  
The Public ◽  
Efficiency And Effectiveness ◽  
Computer Interaction

The Barfordshire Police Call Centre project began as an attempt to find a more efficient way of dealing with the public. Arguably, what this study has demonstrated is that often, in the quest for technical efficiency, effectiveness, which requires attention to both technical and human issues, is compromised. By taking a more human centered approach, focusing on the whole information system rather than just the information technology, those factors left unsolved by the new technology have been addressed, and a way has been found to improve both the efficiency and effectiveness of this project.

scholarly journals LEGALITAS PENGGUNAAN VIRTUAL OFFICE SEBAGAI KANTOR ADVOKAT

2017 ◽  
Vol 6 (1) ◽  
pp. 67
Author(s):  
Ni Kadek Ratna Jayanti
Keyword(s):  
Call Center ◽  
Legal Services ◽  
Call Centre ◽  
Legal Research ◽  
The Public ◽  
Meeting Room ◽  
Virtual Office ◽  
Legal Relationship ◽  
Library Studies

Virtual office is a joint office equipped with physical facilities and human resources facilities. Virtual office is supported with internet facility, call center, receptionist, workspace, and technology-based meeting room. Advocates can use virtual office as an office in providing legal services to the public. In this study there are two problems that can be formulated that is 1) how is the legal relationship between the owner of a virtual office with an advocate who uses a virtual office as an advocate office? 2) How can a virtual office place be the domicile of an advocate’s office? This study is a normative legal research that examines the empty norm of virtual office. This condition will complicate the determination of domicile of a business entity. Legal material consists of primary legal materials and secondary legal materials collected through library studies. The analysis is done qualitatively. The legal relationship between a virtual office owner and an advocate who using a virtual office as an advocate’s office is based on a lease agreement. Virtual office agreement object used as an advocate’s office. The virtual office space may be the seat of an advocate's office. Legality of advocates is determined by individual qualifications. In Act No. 18 of 2003 on Advocates does not regulate the requirements of the advocate's office as the basis of legality as an advocate. The virtual office address can be used as the domicile of the advocate office. Virtual office adalah kantor yang bersama yang dilengkapi dengan fasilitas fisik dan fasilitas sumber daya manusia. Virtual office didukung dengan fasilitas internet, call centre, resepsionis, ruang kerja, dan ruang pertemuan berbasis teknologi. Advokat dapat menggunakan virtual office sebagai kantor dalam memberikan jasa hukum kepada masyarakat. Dalam penelitian ini ada dua permasalahan yang dapat dirumuskan yakni 1) bagaimanakah hubungan hukum antara pemilik virtual office dengan advokat yang menggunakan virtual office sebagai kantor advokat? 2) Bagaimanakah tempat kedudukan virtual office dapat menjadi tempat kedudukan kantor advokat? Penelitian ini merupakan penelitian yuridis normative yang mengkaji mengenai kekosongan norma mengenai virtual office. Kondisi ini akan menyulitkan legalitas penentuan domisili suatu badan usaha. Bahan hukum terdiri dari bahan hukum primer dan bahan hukum sekunder yang dikumpulkan melalui studi kepustakaan. Analisis dilakukan secara kualitatif. Hubungan hukum antara pemilik virtual office dengan advokat yang menggunakan virtual office sebagai kantor advokat didasarkan pada perjanjian sewa menyewa. Objek perjanjian virtual office yang digunakan sebagai kantor advokat. Tempat kedudukan virtual office dapat menjadi tempat kedudukan kantor advokat. Legalitas advokat ditentukan oleh kualifikasi individu. Dalam Undang-undang Nomor 18 tahun 2003 tentang Advokat tidak mengatur persyaratan mengenai kantor advokat sebagai dasar legalitas sebagai advokat. Alamat virtual office dapat digunakan sebagai domisili kantor advokat.

Perspective: Measuring What Matters To The Public

1998 ◽  
Vol 17 (4) ◽  
pp. 40-41 ◽  
Author(s):  
David Lansky
Keyword(s):  
The Public ◽  
What Matters

Humility and Informing the Public Conversation

2021 ◽  
pp. 207-222
Author(s):  
Sandro Galea
Keyword(s):  
Health It ◽  
The Public ◽  
National Conversation ◽  
Constructive Engagement ◽  
What Matters

This chapter highlights the importance of humility in preventing the contagion next time. Shaping a healthier world means informing a public conversation which prioritizes what matters most for health. It means elevating the subjects discussed in this book to the center of the national conversation about health, a conversation currently focused on the curative power of medicine at the expense of the forces that shape health. In this task, humility is key. Humility helps us to listen and engage with respect, compassion, and an openness to alternative perspectives. Throughout COVID-19, we saw how hubris and closeminded partisanship undermined, again and again, the possibility of such a conversation, hindering efforts to support health. Going forward, we need an approach to health which embraces humility and constructive engagement with the public conversation, towards the aim of building a healthier world.

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