Opportunities and challenges of crowd logistics on the last mile for courier, express and parcel service providers – a literature review

2021 ◽  
pp. 1-29
Author(s):  
Sina Gläser ◽  
Hermann Jahnke ◽  
Nikolas Strassheim
Keyword(s):  
Literature Review ◽  
Service Providers ◽  
Last Mile ◽  
Crowd Logistics

Last-mile logistics in the sharing economy: sustainability paradoxes

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Btissam Moncef ◽  
Marlène Monnet Dupuy
Keyword(s):  
Service Providers ◽  
Primary Source ◽  
Sharing Economy ◽  
Food Delivery ◽  
Logistics Management ◽  
Exploratory Research ◽  
Content Type ◽  
Face To Face ◽  
Last Mile ◽  
Last Mile Delivery

PurposeThe purpose of this paper is to explore sustainability paradoxes in sharing economy initiatives by focusing on logistics management in last-mile logistics.Design/methodology/approachIn this exploratory study, a total of 10 case studies were conducted in three categories of companies: anti-waste platforms, food delivery platforms and bicycle delivery companies. Twenty-seven face-to-face interviews with founders and/or managers and contractors (couriers, logistics service providers or volunteers) were the primary source of data collection. The heterogeneity of the sample enabled the authors to build an understanding of sustainability paradoxes in the logistics of sharing economy initiatives.FindingsThe findings indicate how logistics management impacts the sustainability of sharing economy initiatives in last-mile delivery. The authors identify seven paradoxical tensions (five of them social) generated by the contradictions between the organizations' promised environmental and social values and the impacts of their operations.Research limitations/implicationsThis exploratory research is based on a qualitative study of 10 cases and 27 interviews from heterogeneous samples; further empirical research is needed to ensure generalization.Practical implicationsThe paper increases the understanding of environmental and social paradoxical tensions and awareness of logistics challenges.Social implicationsThe paper helps identify ways to reconcile promised values and impacts generated by sharing economy initiatives while managing last-mile delivery.Originality/valueThe results enrich the literature about the paradoxes in sharing economy initiatives by providing illustrations in last-mile logistics and exposing the underlying challenges for sharing economy logistics actors.

Balancing Value Co-Creation

2017 ◽  
pp. 285-304 ◽  
Author(s):  
Jesus Alcoba ◽  
Susan Tumolva Mostajo ◽  
Romano Angelico Trinidad Ebron ◽  
Rowell Paras
Keyword(s):  
Literature Review ◽  
Human Resources ◽  
Systematic Literature Review ◽  
Service Providers ◽  
Life Experiences ◽  
Local Communities ◽  
Tourism Industry ◽  
Shared Responsibility ◽  
Service Ecosystem

Co-creation of services in tourism industry is accorded in this work as a shared-responsibility by the service providers, local communities, and tourists who interact and collaborate to co-produce improved service offerings for a valuable experience. The process of creating improved services involves a state of harmony and balance within and among the tourism elements such as ecology, culture, and human resources for the protection, preservation, and sustainability of the tourism environment. People attach notable value to experiences, and tourism is one of the greatest sources of life experiences. From this perspective, the authors, through systematic literature review, attempted to align the emerging concept of creating value in service ecosystem to tourism for a more meaningful touristic experience.

The Elusive Last Mile to the Internet

2011 ◽  
pp. 540-560
Author(s):  
V. Sridhar ◽  
Piyush Jain
Keyword(s):  
Developing Countries ◽  
Information Systems ◽  
High Speed ◽  
Service Providers ◽  
Internet Access ◽  
Service Level ◽  
The Internet ◽  
Service Level Agreements ◽  
Last Mile ◽  
Mission Critical

This case highlights the challenges faced by organizations in developing countries in getting reliable, high-speed Internet access to support their mission critical web enabled information systems. The case prescribes various measures to optimally use the constrained bandwidth available from service providers. The challenges in defining and monitoring appropriate service level agreements with the service providers are discussed.

scholarly journals Inter-Organizational Supply Chain Interaction for Sustainability: A Systematic Literature Review

2019 ◽  
Vol 11 (19) ◽  
pp. 5488 ◽  
Author(s):  
Ülgen ◽  
Björklund ◽  
Simm ◽  
Forslund
Keyword(s):  
Supply Chain ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Research Agenda ◽  
Service Providers ◽  
Social Dimension ◽  
Sustainable Supply Chain ◽  
Focal Firm ◽  
Logistics Service Providers ◽  
Chain Interaction

Research on inter-organizational supply chain interaction (IOSCI) for sustainability can be described as fast-growing and fragmented. It is uncertain to what extent logistics and supply chain management (SCM) literature has been able to close research gaps regarding e.g., empirical scope and sustainability dimensions addressed. A systematic literature review (SLR) is carried out to synthesize the existing knowledge and ongoing trends, and to propose a research agenda. The trend analysis shows that the gap between the environmental and social dimension is increasing, that Asian studies grow nearly exponentially, and that the focal firm perspective gains more ground. The research agenda calls for participatory studies of multiple actors and for studies addressing, e.g., the invisible logistics service providers. This study provides an important complement to existing literature reviews on sustainable supply chain interaction, primarily by its focus on the development over time, the empirical scope, the focus on publications in logistics/SCM journals, and its narrow focus on the interaction among firms in supply chains.

Trampoline Enclosure Safety Engineering Analysis

2006 ◽  
Author(s):  
Dennis B. Brickman
Keyword(s):  
Literature Review ◽  
Customer Service ◽  
Service Providers ◽  
Design Evaluation ◽  
Safety Engineering ◽  
Engineering Analysis ◽  
Design Alternatives ◽  
Accident Statistics

An 18 month old boy died when he became entrapped in a gap formed between the bottom of a trampoline net safety enclosure and the top of the trampoline structure. Accident statistics survey, safety literature review, standards research, and alternative trampoline safety enclosure design evaluation are approaches utilized in the safety engineering analysis. The primary goal of this investigation is to make trampoline enclosure designers, retailers, customer service providers, and users more aware of the entrapment and strangulation dangers and to identify design alternatives to prevent similar injuries from occurring.

Cocreation of tourism experiences: are food-related activities being explored?

2020 ◽  
Vol 122 (3) ◽  
pp. 910-928 ◽  
Author(s):  
Susana Rachão ◽  
Zélia Breda ◽  
Carlos Fernandes ◽  
Veronique Joukes
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Web Of Science ◽  
Service Providers ◽  
Scientific Information ◽  
Professional Service ◽  
Content Type ◽  
Technological Advances ◽  
Food Tourism ◽  
Practical Implications

PurposeThis study analyses the dimensions of cocreation in on-site food-related activities.Design/methodology/approachA systematic literature review was conducted in two databases (Scopus and Institute for Scientific Information (ISI) Web of Science), and 67 peer-reviewed articles were identified on cocreation in tourism experiences.FindingsThe study reveals that food-related activities involving active participation are more likely to be successfully performed in more informal environments, in which culinary experiences cocreated by both tourists and hosts are favoured. Moreover, tourists who learn something new appreciate the value of cocreation within food tourism experiences better.Research limitations/implicationsAlthough the researchers used two renowned databases to conduct the systematic literature review, there is the risk that some manuscripts related to the topic were excluded.Practical implicationsThe transfer of new skills and knowledge through direct contact between tourists and hosts are prerequisites for the raise of the value of the cocreation process itself and of the final outcome of the cocreation experience. As a result, professional service providers should dedicate more attention to the inclusion of cocreative ‘learning’ elements in the food tourism experiences they create.Social implicationsDue to the changing structure of the tourism ecosystem (technological advances), the manner in which experiences are designed, distributed and consumed (cocreated) is being transformed. The present study highlights some aspects to be developed by tourism destination managers.Originality/valueThis study is the first to explore food-related tourism experiences through the lens of cocreation.

Conflicts in innovation and how to approach the “last mile” of conflict management research – a literature review

2015 ◽  
Vol 26 (2) ◽  
pp. 192-213 ◽  
Author(s):  
Albert Vollmer
Keyword(s):  
Literature Review ◽  
Conflict Management ◽  
Intervention Studies ◽  
Theory And Practice ◽  
Research Approach ◽  
Content Type ◽  
Last Mile ◽  
Innovation Dynamics ◽  
The Relationship ◽  
Practical Implications

Purpose – The purpose of this study is to present the state-of-the-art in empirical research on conflicts in innovation inorganizations and to outline strategic implications both for research and practical application with the specific focus on intervention studies. Design/methodology/approach – Literature search in the Web-of-Science identified 32 empirical publications from 1990 to July 2012. Characteristics of the studies, methodological approaches and empirical findings are summarized and discussed. Strategic implications are derived. Findings – The literature review reveals studies of the relationship between conflict and innovation on different organizational levels. Most of the studies address different aspects of conflict as antecedents of innovation, while some address conflict as an outcome of innovative behavior or structures. Almost all authors come up with theoretical and practical implications. But intervention studies which could close the gap between theory and practice, here termed the “last mile” of conflict management, are yet to be addressed. Research limitations/implications – While several implications are derived that aim at consolidating and deepening the understanding of the conflict – innovation dynamics, the major implication is to develop a knowledge-oriented research approach and to expand the scope of research to intervention studies. Constructive controversy is described as an example of this new research avenue. Practical implications – From intervention studies, researchers could gain more direct, practical insights into actual work processes. Managers could profit by incorporating first-hand knowledge augmented by researchers’ expertise. Originality/value – This article provides a systematic review of the relationship between conflict and innovation in the business context and practical implications thereof.

scholarly journals Hambatan Pelaporan Insiden Keselamatan Pasien : A Literature ReviewHambatan Pelaporan Insiden Keselamatan Pasien: A Literature Review

2021 ◽  
Vol 12 (3) ◽  
pp. 231
Author(s):  
Aco Mursid ◽  
Elly L. Sjattar ◽  
Rosyidah Arafat
Keyword(s):  
Patient Safety ◽  
Health Service ◽  
Literature Review ◽  
Reporting System ◽  
Service Providers ◽  
Health Service Provider ◽  
Health Service Providers ◽  
Safety Incident ◽  
Giving Feedback ◽  
Patient Safety Incidents

Reports of patient safety incidence at health service provider have yet been optimized. Report rates are still low and health service providers were facing obstacles in reporting incidents. Therefore, the purpose of this study was to identify obstacles in reporting patient safety incidents. A literature review was the method of choice in this study. Literature sources were obtained from the Pubmed and Ebsco Medline databases based on inclusion criteria. Based on the literature search results that have been done, we get as many as six (n = 6) articles. The obstacles that were found in reporting incidents are the negatif impact felt by the reporter, the lack of time in reporting incidents, lack of feedback, certain types of incidents reported, lack of knowledge, incidence reports were not considered as obligation, lack of clarity on who should report, lack of anonymity, and reporting system that has yet been optimized. Meanwhile, the ways to overcome these obstacles are improving and increasing report rates, giving feedback, increasing anonymity and secrecy, as well as giving the reward, education, and training for incident reports. As conclusion, obstacles in reporting incidence surely can hinder patient safety and therefore need to be resolved. Commitment from policy maker were necessary in improving patient’s safety incident reporting system. Keywords: obstacles; incidence report; patient safety ABSTRAK Pelaporan insiden keselamatan pasien di pelayanan kesehatan saat ini belum optimal. Tingkat pelaporan masih rendah, petugas kesehatan masih merasakan kendala dalam melaporkan kejadian. Oleh karena itu, tujuan dari penelitian ini adalah untuk mengidentifikasi hambatan dalam pelaporan insiden keselamatan pasien. Metode yang digunakan dalam studi ini adalah literature review. Sumber literatur didapatkan dari basis data Pubmed dan Ebsco Medline berdasarkan kriteria inklusi. Berdasarkan hasil pencarian literatur yang telah dilakukan, kami mendapatkan sebanyak enam (n=6) artikel. Hambatan pelaporan insiden yang ditemukan dalam penelitian ini adalah adanya dampak negatif yang dirasakan oleh pelapor, kurangnya waktu melaporkan insiden, kurangnya umpan balik, jenis insiden tertentu yang dilaporkan, kurangnya pengetahuan, pelaporan tidak dianggap sebagai kewajiban, kurangnya kejelasan tentang siapa yang harus melaporkan, kurangnya anonimitas, dan sistem pelaporan yang belum optimal. Sedangkan cara mengatasi hambatan atau fasilitator pelaporan insiden adalah mengembangkan dan meningkatkan sistem pelaporan, memberikan umpan balik, meningkatkan anonimitas dan kerahasiaan, serta memberikan penghargaan, pendidikan dan pelatihan tentang sistem pelaporan insiden. Sebagai kesimpulan, hambatan dalam melaporkan insiden tentunya menghambat peningkatan keselamatan pasien sehingga diperlukan upaya untuk mengatasinya. Komitmen para pembuat kebijakan memainkan peran penting dalam meningkatkan sistem pelaporan insiden keselamatan pasien. Kata kunci: hambatan; pelaporan insiden; keselamatan pasien

scholarly journals Writing the Literature Review: Graduate Student Experiences

2020 ◽  
Vol 11 (1) ◽  
Author(s):  
Lori Walter ◽  
Jordan Stouck
Keyword(s):  
Graduate Students ◽  
Literature Review ◽  
Doctoral Students ◽  
Academic Writing ◽  
Research University ◽  
Graduate Program ◽  
Service Providers ◽  
Student Experiences ◽  
Academic Literacies ◽  
Graduate Degrees

Difficulties with academic writing tasks, such as the literature review, impact students’ timely completion of graduate degrees. A better understanding of graduate students’ perceptions of writing the literature review could enable supervisors, administrators, service providers, and graduate students themselves to overcome these difficulties. This paper presents a case study of graduate students at a secondary campus of a Canadian research university. It describes survey data and results from focus groups conducted between 2014 and 2015 by communications faculty, writing centre staff, and librarians. The focus group participants were Master’s and Doctoral students, including students situated within one discipline and those in interdisciplinary programs. The questions focused on the students’ experiences of writing the literature review as well as the supports both accessed and desired. Data analysis revealed four themes: (a) literature review as a new and fundamental genre; (b) literature review for multiple purposes, in multiple forms, and during multiple stages of a graduate program; (c) difficulties with managing large amounts of information; and (d) various approaches and tools are used for research and writing. Using an academic literacies approach, the paper addresses implications for campus program development and writing centre interventions and furthers research into graduate students’ experiences of writing literature reviews.

scholarly journals Coordinating Demand and Supply for Crowd Logistics Platforms with Network Effect

2021 ◽  
Vol 2021 ◽  
pp. 1-14
Author(s):  
Wenjie Wang ◽  
Lei Xie
Keyword(s):  
Network Effects ◽  
Service Providers ◽  
Negative Impact ◽  
Positive Impact ◽  
Network Effect ◽  
Pricing Strategy ◽  
Pricing Strategies ◽  
Demand And Supply ◽  
Direct Network ◽  
Crowd Logistics

The crowd logistics platforms connect stochastic demand with uncertain delivery supply which is provided by independent service providers. Considering direct-network effects and cross-network effects between the demand and supply side, a dynamic surge pricing model for crowd logistics platforms is built. The pricing strategy is derived to coordinate the supply with demand to equilibrium. Furthermore, the pricing strategy minimizing cumulative delivery orders is analyzed. The numerical simulation results show that the dynamic surge pricing strategies can stimulate the uncertain delivery supply for maximizing platforms’ revenue. And, direct-network effects pose a positive impact on the dynamic surge pricing strategy. In contrast, the cross-network effects have a negative impact on the pricing strategy. However, direct-network effects and cross-network effects negatively influence platforms’ revenue.

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