The association between perceived value and patient loyalty in public university hospitals in Turkey

2016 ◽  
Vol 28 (7-8) ◽  
pp. 782-800 ◽  
Author(s):  
Leyla Özer ◽  
Pınar Başgöze ◽  
Ayça Karahan
Keyword(s):  
Perceived Value ◽  
Public University ◽  
University Hospitals ◽  
Patient Loyalty

Ideology and discourse in the public sphere: A critical discourse analysis of public debates at a Brazilian public university

2018 ◽  
Vol 12 (3) ◽  
pp. 278-306 ◽  
Author(s):  
Erik Persson ◽  
Luís Moretto Neto
Keyword(s):  
Discourse Analysis ◽  
Public Sphere ◽  
Critical Discourse Analysis ◽  
Public University ◽  
Critical Discourse ◽  
University Hospitals ◽  
Staff Shortage ◽  
Public Company ◽  
The Public Sphere ◽  
Set Up

Since 2013, several social actors of the Federal University of Santa Catarina (UFSC) community have formed a public sphere in order to deliberate and decide on the University Hospital’s (UH/UFSC) affiliation to the Brazilian Hospital Services Company (EBSERH), a public company set up in accordance with a private law which has been created by the Brazilian federal government in order to set up a management body for public university hospitals. Underpinned by critical discourse analysis, our purpose is to analyze the embedded ideologies in discursive practices within the UFSC/EBSERH public sphere, especially those perpetrated by the federal government’s bureaucratic means as to mystify reality, and also promote and legitimize dominant interests and actions with regard to the UH/UFSC’s affiliation to the EBSERH. We organized this analysis in five main categories: (1) staff shortage and the ideological use of the double standard policy, (2) the ideology of neo-liberalism and managerialism, (3) blame avoidance behavior and the ideological dispute between ideology and pragmatism, (4) the policy of terror and the fallacy of choice and (5) ideology of participationism.

scholarly journals A Conceptual Framework of Antecedents of Service Loyalty in Health Care: Patients’ Perspective

2019 ◽  
Vol 8 (1) ◽  
pp. 50-59
Author(s):  
Ajimon George ◽  
Jobin Sahadevan
Keyword(s):  
Health Care ◽  
Service Quality ◽  
Perceived Value ◽  
Hospital Management ◽  
Corporate Image ◽  
Health Care Market ◽  
Price Fairness ◽  
Patient Loyalty ◽  
Perceived Price ◽  
Perceived Price Fairness

As the health care sector in India is becoming more and more competitive, researchers and practitioners are getting increasingly interested in exploring how post-purchase behaviour of patients can be managed and high level of patient loyalty can be ensured. Patient loyalty has gained immense importance in health care service sector in India because of the drastic changes that have taken place in health care market in the last two decades. Today, the health care market is characterized by intense competition and specialization. Hospital management is increasingly recognizing the need to focus on patient loyalty as a means to achieve profitability and also to improve their competitive position. In this article, we theoretically explore the relationship of the antecedents of patient loyalty (service quality, perceived value, corporate image and perceived price fairness) and its outcomes (patients’ satisfaction and patient loyalty). The outcome of this research is a conceptualization of antecedents of patients’ loyalty in the context of health care supported by research propositions based on the existing literature. The article contributes to the existing literature a hypothesized model that permits the examination of consumer behavioural procedures with regard to service quality, perceived value, perceived price fairness, corporate image, patient satisfaction and patient loyalty. Exploring these processes through empirical studies in future will provide new insights, which will help hospital management retain existing customers and attract new customers.

Service Quality, Brand Image, Perceived Value, Patient Satisfaction and Loyalty in China’s Private Dental Clinics

2020 ◽  
Author(s):  
Wenyi LIN ◽  
Wanxia Yin
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Brand Image ◽  
Perceived Value ◽  
Survey Study ◽  
Dental Clinics ◽  
Patient Loyalty ◽  
Relationship Of ◽  
The Relationship

Abstract Background: This study seeks to explore the relationship of service quality, brand image, perceived value, service satisfaction and loyalty in China’s private dental clinics. Methods: This is a cross-sectional survey study, being conducted in Dongguan City, Guangdong Province, China in January 2019. The participants were selected by convenience sampling method. A total of 230 residents were surveyed. Among them, 125 had received services in private dental clinics, being the valid sample of this study. A multiple regression model was run to explore factors influencing patient loyalty. Subsequently, the path analysis was used to understand the relationship of service quality, brand image, perceived value, patient satisfaction, and patient loyalty. Results: After controlling for the effect of demographic and socio-economic variables, perceived value and patient satisfaction have significant influences on patient loyalty. The path analysis indicates the perceived value, perceived quality, and expected quality have direct effects on patient satisfaction, and have indirect effects on patient loyalty, with patient satisfaction as a mediator. Additionally, perceived value has a direct and indirect effect on patient satisfaction. Conclusion: This study helps managers in private dental clinics to gain support from customers through building customer loyalty towards dental clinics.

scholarly journals NURSE MANAGER PERCEPTIONS OF PATIENT SAFETY STRATEGY IMPLEMENTATION

2017 ◽  
Vol 26 (2) ◽  
Author(s):  
Gislene Aparecida Xavier dos Reis ◽  
Liliana Yukie Hayakawa ◽  
Ana Claudia Yassuko Murassaki ◽  
Laura Misue Matsuda ◽  
Carmen Silvia Gabriel ◽  
...  
Keyword(s):  
Patient Safety ◽  
Nurse Managers ◽  
Public University ◽  
Strategy Implementation ◽  
University Hospitals ◽  
Exploratory Approach ◽  
Safety Strategies ◽  
Qualitative Descriptive ◽  
Manager Perceptions ◽  
Safety Strategy

ABSTRACT Objective: to describe the patient safety strategy implantation process through the perspective of nurse managers. Method: a qualitative descriptive-exploratory approach, performed with 72 nurse managers from four public university hospitals in Paraná. The data were collected through a recorded interview, guided by the question: “Tell me about your experience regarding the process of implantation of patient safety strategies?” and was submitted for content, thematic and modality analysis. Results: categories resulting from the analysis: Understanding the trajectory of patient safety strategy implantation; Multiple phases of patient safety strategy implantation; and Ambiguous feelings related to patient safety strategy implantation. Conclusion: in the investigated institutions, despite the process of patient safety strategy implantation being perceived in a contradictory way by the participants, they expressed feelings of satisfaction.

scholarly journals Perioperative nursing in public university hospitals: an ethnography

BMC Nursing ◽  
2014 ◽  
Vol 13 (1) ◽  
Author(s):  
Erik Elgaard Sørensen ◽  
Ida Østrup Olsen ◽  
Marianne Tewes ◽  
Lisbeth Uhrenfeldt
Keyword(s):  
Public University ◽  
University Hospitals ◽  
Perioperative Nursing

Prevalence of a definitive airway in patients with severe traumatic brain injury received at four urban public university hospitals in India: a cohort study

2018 ◽  
Vol 25 (5) ◽  
pp. 428-432 ◽  
Author(s):  
Monty Uttam Khajanchi ◽  
Vineet Kumar ◽  
Ludvig Wärnberg Gerdin ◽  
Kapil Dev Soni ◽  
Makhan Lal Saha ◽  
...  
Keyword(s):  
Traumatic Brain Injury ◽  
Brain Injury ◽  
Road Traffic ◽  
Tertiary Care ◽  
Public University ◽  
Observational Research ◽  
University Hospitals ◽  
Number Of Patients ◽  
Care Outcomes ◽  
Surgical Airway

AimTo estimate the proportion of patients arriving with a Glasgow Coma Scale (GCS) less than 9 who had a definitive airway placed prior to arrival.MethodsWe conducted a retrospective analysis of the data from a multicentre, prospective observational research project entitled Towards Improved Trauma Care Outcomes in India. Adults aged ≥18 years with an isolated traumatic brain injury (TBI) who were transferred from another hospital to the emergency department of the participating hospital with a GCS less than 9 were included. Our outcome was a definitive airway, defined as either intubation or surgical airway, placed prior to arrival at a participating centre.ResultsThe total number of patients eligible for this study was 1499. The median age was 40 years and 84% were male. Road traffic injuries and falls comprised 88% of the causes of isolated TBI. The number of patients with GCS<9 who had a definitive airway placed before reaching the participating centres was 229. Thus, the proportion was 0.15 (95% CI 0.13 to 0.17). The proportions of patients with a definitive airway who arrived after 24 hours (19%) were approximately double the proportion of patients who arrived within 6 hours (10%) after injury to the definitive care centre.ConclusionThe rates of definitive airway placement are poor in adults with an isolated TBI who have been transferred from another health facility to tertiary care centres in India.

scholarly journals PENGARUH REPUTASI KLINIK DOKTER GIGI TERHADAP REKOMENDASI DAN LOYALITAS PASIEN

2015 ◽  
Vol 8 (1) ◽  
pp. 163
Author(s):  
Yuni Rahmilia
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Perceived Value ◽  
Partial Least Square ◽  
Least Square ◽  
Dental Clinic ◽  
Patient Loyalty ◽  
Positive Effect

<p>The purpose of this paper is to highlight the influence reputation of dental clinic to<br />recommendations and patient loyalty..The objectives of this research was : (a) the positive<br />effect of perceived value to customer satisfaction, (b) the positive effect of customer satisfaction<br />to loyalty, (c) the positive effect of customer satisfaction to reputation, (d) the positive effect<br />of customer satisfaction to recommendation, (e) the positive effect of reputation to loyalty, (f)<br />the positive effect of reputation to recommendation, The design of this research applies a<br />questionnaire toward of patient as a customer in Dentist and Dentists dental clinic for testing<br />hypothesis. Meanwhile the required data consist of five variables; perceived value, customer<br />satisfaction, reputation, recommendation, and loyalty. The aggregate numbers of customer<br />being respondent of the study are 100. Data analysis used in this research was consists of<br />Smart Partial Least Square Regretion as software. The result of this research conclude that<br />variable of perceived value had a positive effect to customer satisfaction, variable of satisfaction<br />had a positive effect to loyalty, reputation, recommendation and variable of reputation had a<br />positive effect to recomendation but reputation had negatif effect to loyalty.<br />Keywords : Reputation, Recommendation, Loyalty</p>

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