scholarly journals Quality Tools and TRIZ Based Quality Improvement Case Study at PT ‘X’ A Plastic Moulding Manufacturing Industry

2016 ◽  
Vol 114 ◽  
pp. 012059
Author(s):  
Christina Wirawan ◽  
Fory Chandra
Keyword(s):  
Quality Improvement ◽  
Manufacturing Industry ◽  
Quality Tools

QFD A TOOL FOR QUALITY IMPROVEMENT IN THE MANUFACTURING INDUSTRY-A CASE STUDY ON PUMP

2018 ◽  
Vol 74 (6) ◽  
Author(s):  
Chandrashekhar K. Patil ◽  
M. Husain ◽  
N.V. Halegowda
Keyword(s):  
Quality Improvement ◽  
Manufacturing Industry

scholarly journals Using patient feedback to drive quality improvement in hospitals: a qualitative study

BMJ Open ◽  
2020 ◽  
Vol 10 (10) ◽  
pp. e037641
Author(s):  
Simone Berger ◽  
Ana Maria Saut ◽  
Fernando Tobal Berssaneti
Keyword(s):  
Quality Improvement ◽  
Customer Service ◽  
Secondary Data ◽  
Study Data ◽  
Patient Feedback ◽  
Multiple Case ◽  
Net Promoter ◽  
The Impact ◽  
Quality Tools

ObjectivesAlthough different forms of patient feedback are available, their use in hospital management is still limited. The objective of this study is to explore how patient feedback is currently used in hospitals to improve quality.DesignThis is a qualitative exploratory multiple case study. Data collection included nine interviews, of an average duration of 50 min, conducted between March and June 2019. Additionally, a document and secondary data analysis were performed.SettingThis study was conducted in three Brazilian hospitals selected for their solid patient feedback practises.ParticipantsManagers from the customer service, quality, nursing, operations, projects and patient experience departments of the three hospitals.ResultsDespite literature suggesting that organisational objectives regarding patient feedback are not clear, data show that there is managerial concern regarding the promotion of an environment capable of changing according to patient feedback. In these instances, organisational processes were structured to focus on patients’ feedback and its receipt by the staff, including a non-punitive culture. Several patient feedback forms are available: voluntary events, patient surveys and informal feedback. Instruments to measure patient feedback focused on specific aspects of healthcare, to identify and clarify the problems for addressal by the management. The net promoter score was the main strategic indicator of patient feedback, used to assess the impact of improvement action.ConclusionsThe hospitals had established objectives that valued the patient’s perspective. Involvement of the health team, availability of different channels for feedback and the use of quality tools are considered a good basis for using patient feedback to drive quality improvement.

scholarly journals Practical Application of Plan–Do–Check–Act Cycle for Quality Improvement of Sustainable Packaging: A Case Study

2020 ◽  
Vol 10 (18) ◽  
pp. 6332
Author(s):  
Vi Nguyen ◽  
Nam Nguyen ◽  
Bastian Schumacher ◽  
Thanh Tran
Keyword(s):  
Quality Improvement ◽  
Packaging Material ◽  
Product Packaging ◽  
Continuous Quality ◽  
Pdca Cycle ◽  
Sustainable Packaging ◽  
Packaging Cost ◽  
The Cost ◽  
Quality Tools

The research aims to give practical instructions for applying Plan–Do–Check–Act (PDCA) cycle in a packaging process. Eco-friendly, recycled material and a new packaging method for quality improvement and cost efficiency of heavily fragile product packaging are studied in this paper. A case study was conducted at GPEM laboratory, Vietnamese German University, Vietnam. In this case study, the current packaging style with Styrofoam material was analyzed and replaced by new packaging material and methods after applying the PDCA cycle for continuous quality improvement. Targets of the research were to find the new packaging method using friendly environment materials, to improve the quality, and to reduce the defect ratio due to packaging for fine-stone round surface fountains. Moreover, the extra cost should not be higher than 20% compared with the current packaging cost. The article proposes a simplified way that focuses on the combination of quality tools in the PDCA multiple phases to solve these problems. The quality tools are applied effectively through the PDCA cycle from collecting data, defining, analysis, testing, evaluation, and making decisions. New packaging design was been produced and tested successfully. One hundred percent of new packaging boxes for the mid-weight fountains (under 15 kg) passed the dropping test condition. Nearly 10% of the heavier weight products (above 15 kg) still had some small cracks on their top and bottom due to drop tests. Another PDCA cycle is recommended to continue applying for achieving a thorough solution. The conducted results show that PDCA is an effective method to tackle the damage product issue due to inappropriate packaging material and technique. It also brings good solutions for balancing sustainable packaging improvement and reducing the cost to ensure profit for companies. Besides contributing a guide reference for PDCA deployment, the authors intend to inspire practitioners and researchers to broaden exploration of the PDCA applications for sustainable packaging methodology. The research analysis shows that the PDCA methodology should be applied for defect reduction and quality enhancement in the packaging field. The field currently lacks systematic guidance for continuous improvement.

scholarly journals Proposal to Implement 5S in a PIM Gym Equipment Company

2019 ◽  
Vol 7 (11) ◽  
pp. 1103-1116
Author(s):  
Rodrigo Da Silva Siqueira ◽  
David Barbosa de Alencar ◽  
Alexandra Priscilla Tregue Costa ◽  
Mauro Cezar Aparício de Souza
Keyword(s):  
Qualitative Research ◽  
Quality Improvement ◽  
Production Process ◽  
Continuous Quality Improvement ◽  
Organization Of Work ◽  
Continuous Quality ◽  
Equipment Manufacturing ◽  
Quality Tools

The Manaus Industrial Pole follows the worldwide trend of engagement on the issue of continuous quality improvement, especially with regard to the organization of work and cleaning environments. From this perspective, the company G. Equipamentos sought to improve its production process with the application of the 5S program, making it a more competitive company against others. This article basically describes the fundamentals, concepts and benefits of the implementation of the 5S program in the company G. Equipamentos at Manaus Industrial Pole - PIM, in the field of gymnastics and body equipment manufacturing. It was used a case study based research to carry out this project, as the objectives, we searched for a qualitative research, seeking to elucidate the data and solutions pointed by the quality tools used in the project.

SEKOLAH GRATIS DAN MUTU SEKOLAH: STUDI KASUS DI SMAN 2 BABAT TOMAN MUSI BANYUASIN SUMSEL

2015 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Afriantoni Afriantoni ◽  
Ibrahim Ibrahim
Keyword(s):  
Quality Improvement ◽  
Qualitative Method ◽  
School Quality ◽  
School Policy ◽  
School Education ◽  
Education Quality ◽  
Free School ◽  
School Costs

This study aimed to describe in depth between the link of school policy and the school quality improvement. The method in this study is a qualitative method using the case study presented descriptively. This research was conducted at SMA Negeri 2 Babat Tomat Kabupaten Musi Banyuasin. Based on this study it was found that the First, free school policy can help the economy / ease the burden of school costs to be incurred by the parents. Second, the policy constraints of the application for free school educa-tion at SMAN 2 Babat Toman is not very effective, so that the students' interest is not increasing, infrastructure is one of the obstacles in the implementation of free school education, how the quality of schools will be increased if it is not supported by facilities and complete infrastructure. Third, the quality of school education free SMAN 2 Babat Toman already realized well with regard to input, input turns unselected maximum, that is the students. Fourth, the implementation of free school education in Banyuasin, the quality of school SMAN 2 Babat Toman Muba Sumsel was not increased. This means that the implementation for free school education quality of school SMAN 2 Babat Toman was not increased.Keywords : free schools, school quality, case studies

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