Administrative Efficiency and E-government in the Greek Educational Sector

2020 ◽  
Author(s):  
Georgia Prokopiadou
Keyword(s):  
Public Administration ◽  
Customer Service ◽  
School Environment ◽  
Economic Value ◽  
Minimum Cost ◽  
Modern Technology ◽  
Information And Communications Technology ◽  
Electronic Government ◽  
Customer Care ◽  
Ict Adoption

Public organizations in Greece have been facing the challenges of electronic government since early 2000. Information and communications technology(ICT) adoption in public administration is a necessity and an unnegotiable need, taking into consideration the internationally recognized benefits. The main aim of e-government is to shape efficient and effective provision of services through the effective use of ICT. The modernization of public administrations is the key to transforming and generally improving the level of customer care (front office) as well as the level of internal administrative processes (back office). Modern technology provides improved information tools for e-services with minimum cost that facilitate transparency and lead to a democratic and effective transaction system. In the school environment, an effective and efficient administration is closely linked with the provision and delivery of improved and interconnected services that offer its users (parents, students, educational staff, etc.) the opportunity of direct and reliable customer service, effective transactions with the school, and accessibility to available administrative information. The development and formation of interconnected and decentralized services not only almost eliminates geographical and time limitations but also enhances users’ rights in terms of access to information and participation in public administration. The execution of administrative and school transactions in real time through the Internet and interconnected services ensures a speedier flow of information, allowing for a more economical use of time and resources. Thus, ICT facilitates and enhances the efficiency, connectivity, and effectiveness of services while reinforcing users’ direct and reliable access to available information. Information is closely linked with economic factors and has a major economic value. Technological means and tools reduce notably the cost of the delivery services and provide for instant and efficient transactions. Thus, given that there have been limited public economic resources in recent years, ICT provides the means of developing innovative platforms for administrative transactions that improve efficiency and productivity while at the same time reducing transaction costs. Beyond its reference to the process of producing quality public (and hence educational) services with less cost, it also provides an indicator of how public resources are used, particularly the extent to which the public services delivered actually meet users’ needs, at least to a certain level of satisfaction.

THE IMPACT OF CUSTOMER SERVICE OF MEXICAN COMPANIES BASED ON CUSTOMER CARE

ATLAS JOURNAL ◽  
2018 ◽  
Vol 4 (8) ◽  
pp. 200-214
Author(s):  
Jose G. VARGAS HERNANDEZ
Keyword(s):  
Customer Service ◽  
Customer Care ◽  
The Impact

ADMINISTRATION DECISION-MAKING UNDER THE CONDITIONS OF EMERGENCY

2018 ◽  
Vol 1 (12) ◽  
pp. 201-216
Author(s):  
Anna Valeriivna Terentieva
Keyword(s):  
Public Administration ◽  
Educational Change ◽  
School Environment ◽  
Public Management ◽  
Political Process ◽  
Implementation Process ◽  
Opportunity To Learn ◽  
Educational Process ◽  
Educational Activity ◽  
Problem Situations

The author has analyzed the problem aspects of public administration of educational change in modern Ukraine. Special frameworks of public administration of educational change in an information society have been determined. The author has analyzed the categories of the implementation process of educational change. The author has explored the key features of external environment of such activity, formed by regulatory acts for settling relations in a particular area. The author has highlighted a set of contradictions of public management of educational change and recommendations for state agencies regarding the organization of an effective process of implementation of educational change as a social and political process with an emphasis on peculiar properties of the educational change. It is determined that the updated legal and regulatory framework of the educational sector, at the same time, extends the scope of professional freedom of teaching and, hence, sets high requirements for the professionalism of teachers. The change in the focus of educational activity by innovations is declared in terms of practice, interactivity and functionality. The teacher will now create educational and training programs tailored to the needs of students and local communities, will create an open learning environment, taking into account the potential of the school and involving the partners in the educational process. However, it has been proved that the methods of active and problem-searching approach defined in the updated normative provision of education in Ukraine require appropriate conditions for the educational process. An active student becomes an active citizen; school, school environment and class become a micro-society. Like the society itself, the school environment is not devoid of conflicts or problem situations. It is in these conditions that students have the opportunity to learn to consciously identify their own interests and gain experience in civic activity.

To the comparative analysis of the digitalization process of state administration in Russia and other countries

2020 ◽  
pp. 75-117
Author(s):  
A.N. Shvetsov
Keyword(s):  
Public Administration ◽  
Information And Communication Technologies ◽  
Large Scale ◽  
Communication Technologies ◽  
Developed Countries ◽  
Electronic Government ◽  
Digital Government ◽  
Information And Communication ◽  
The Developed Countries ◽  
Comprehensive Programs

The article compares the processes of dissemination of modern information and communication technologies in government bodies in Russia and abroad. It is stated that Russia began the transition to «electronic government» later than the developed countries, in which this process was launched within the framework of large-scale and comprehensive programs for reforming public administration in the 1980s and 1990s. However, to date, there is an alignment in the pace and content of digitalization tasks. At a new stage in this process, the concept of «electronic government» under the influence of such newest phenomena of the emerging information society as methods of analysis of «big data», «artificial intelligence», «Internet of things», «blockchain» is being transformed into the category of «digital government». Achievements and prospects of public administration digitalization are considered on the example of countries with the highest ratings — Denmark, Australia, Republic of Korea, Great Britain, USA and Russia.

How to Evaluate the Economic Value Added of Innovative Interface Technologies in a Booming Cyber Commerce Environment

2011 ◽  
Vol 467-469 ◽  
pp. 1006-1011
Author(s):  
Ming Yuan Hsieh ◽  
Chung Hsing Huang ◽  
Wen Ming Wu
Keyword(s):  
Factor Analysis ◽  
Customer Service ◽  
Economic Value ◽  
Value Added ◽  
Business Environment ◽  
Economic Value Added ◽  
Social Community ◽  
Priority Vector ◽  
Network Process ◽  
Four Levels

Beginning in the 21st century, e-business enterprises need to take vigorous tactics in facing greater challenges in a booming cyber commerce era. In today’s e-business environment, innovative interface technologies change with each passing day, customers’ (users’) satisfaction are more and more discerning, and market demands can fluctuate unpredictably. While facing constant changes in the lower-profit and high customer-service cyber commerce environment, it is important to know how to break through the current Information Technology (IT) industrial situation, maintain the enterprises’ owned advantage and continuously make a profit under a booming transition. In this research, nineteen sub-criteria are categorized into five factors (criteria) by the measurement of factor analysis. Three basic types of innovative business websites (portals, cyber commerce and social community) in an e-business environment are then evaluated by nineteen assessable criteria of five characteristics of innovation interface technology through the use of the Analytical Network Process (ANP) approach. The specific feature of the ANP model is to establish a pairwise comparative matrix and furthermore, to calculate the priority vector weights (eigenvector) of each assessable characteristic, criteria and sub-criteria. The factor analysis can utilize more measure matrix to benefit the deviation of ANP approach due to less data from expert’s opinions. Additionally, in the content, the analytical hierarchical relations are definitely expressed in four levels among each characteristic of innovative interface technology (IIT), criterion and sub-criteria. Moreover, based on the empirical analysis, the enterprises are able to choose the best potential business website with highest economic value added (EVA) through this research in order to maximize financial profits and benefits from an innovative perspective. Finally, some suggestions for managers and researchers are inductively formed to further determine the best development of innovative interface technologies in a thriving cyber commerce environment.

scholarly journals ICT Adoption by Library Professionals in India: Challenges and Opportunities

2021 ◽  
Vol 8 (3) ◽  
Keyword(s):  
Information And Communications Technology ◽  
Technology Literacy ◽  
Educational Institutions ◽  
Communications Technology ◽  
Training Environment ◽  
Managerial Support ◽  
Challenges And Opportunities ◽  
Ict Adoption ◽  
The Subject ◽  
And Training

In this research, the use of ICTs in India by librarians, particularly in the use of mobile phones, was the focus of this study. To gather the required data for the research, surveys were performed and this approach was implemented. The questionnaire was presented to eight librarians from eight teacher college libraries in the subject of study who responded to it, and the results were used to inform the research. According to the conclusions of the study’s materials, ICT use by professional librarians in India is still a relatively recent phenomena, and as a result, it is still in its early phases. The study showed that while libraries utilise information and communications technology (ICT) to deliver some services, these services are insufficient in part as a result of challenges such as a lack of money, a scarcity of trained personnel, and a lack of managerial support. According to the findings of this study, college librarians should get training in information and communications technology literacy since ICT is a dynamic, continuously practising, and training environment that they should take advantage of, as demonstrated by the results of the study. It was proposed that students have access to contemporary ICT instruments, such PCs, printers and scanners, to help them with their home maintenance tasks in order to enhance the administration of educational institutions. The recommendation was also made that libraries should get sufficient help in this respect. The research also advised that college bibliographers participate in attachment programmes with the help of students at the major university libraries to understand the finest practises of modern librarians.

At the Dawn of Swiss E-Government: Planning and Use of a Unique Identifier in the Public Administration in the 1970s

2018 ◽  
Vol 50 (9) ◽  
pp. 1319-1334 ◽  
Author(s):  
Jérôme Brugger
Keyword(s):  
Public Administration ◽  
Information And Communications Technology ◽  
Unique Identifier ◽  
The Public ◽  
Ict Use ◽  
Use Of Resources ◽  
Interagency Cooperation ◽  
First Results ◽  
Government Planning

The article explores some of the conceptual discussions on information and communications technology (ICT) use in public administration in the 1970s. Based on ICT-maturity models, the interagency cooperation plans and their failed implementation are analyzed. This case study focuses on the discussions on the utilization of a unique identifier in Swiss public administration and describes the key concepts as well as the actual developments in this specific case. While the chosen approaches for shared use of resources encountered cultural and organizational limitations along with technical difficulties, new organizational practices for coordination and standardization were created and showed first results.

Emerging Challenges and Prospects of Digital Transformation and Stakeholders Integration in Urban Land Administration in Ethiopia

2021 ◽  
Vol 13 (3) ◽  
pp. 341-356
Author(s):  
Hafte Gebreselassie Gebrihet ◽  
Pregala Pillay
Keyword(s):  
Public Administration ◽  
Municipal Government ◽  
Monitoring And Evaluation ◽  
Cost Effective ◽  
Urban Land ◽  
Modern Technology ◽  
Digital Transformation ◽  
Global Consensus ◽  
Land Administration ◽  
Lack Of Commitment

There is global consensus on the need for information and communication technology (ICT) to support digital transformation in public administration. This is specifically true in decentralized public administration, where the stakeholders need a modern technology that integrates them. This study examines the emerging challenges and prospects of digital transformation and the stakeholders’ integration in urban land administration in Mekelle City, Ethiopia. An interpretive paradigm, qualitative analytical method, and case study strategy were adopted for this study. A total of 78 interviewees comprising 30 auctioneers, 20 experts, 20 officials, 4 judges, and 4 prosecutors participated based on the data saturation principle. The study revealed that digitalized land administration offers opportunities to reduce civil servants’ workload, improve cost-effective service delivery, and enhance trust between the municipal government and its clients. However, the system of urban land administration in the city is not digitalized due to financial limitations and leadership challenges. Furthermore, this study revealed a low level of stakeholders’ integration in Mekelle due to the lack of proper implementation of e-government, e-service, and e-participation, including lack of commitment by the stakeholders. Thus, a non-digitalized land administration system, insufficient capacity, and weak monitoring and evaluation systems impeded the client’s pursuit of enhanced municipal government services.

Taxonomy of IT Intangible Assets for Public Administration Based on the Electronic Government Maturity Model in Uruguay

2013 ◽  
pp. 103-122
Author(s):  
Helena Garbarino ◽  
Bruno Delgado ◽  
José Carrillo
Keyword(s):  
Public Administration ◽  
Intellectual Capital ◽  
Information Society ◽  
Intangible Assets ◽  
Electronic Government ◽  
Intangible Asset ◽  
Maturity Model ◽  
The Public

This chapter presents a taxonomy of IT intangible asset indicators for Public Administration, relating the indicators to the Electronic Government Maturity Model proposed by the Uruguayan Agency for Electronic Government and Information Society. Indicators are categorized according to a consolidated intellectual capital model. The Taxonomy is mapped at the indicator level against the EGMM subareas covering all of the relevant aspects associated with the intangible IT assets of the Public Administration in Uruguay. The main challenges and future lines of work for building a consolidated maturity model of IT intangible assets in Public Administration are also presented.

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