scholarly journals The quality of family planning services and client satisfaction in the public and private sectors in Kenya

2009 ◽  
Vol 21 (2) ◽  
pp. 87-96 ◽  
Author(s):  
S. Agha ◽  
M. Do
Keyword(s):  
Family Planning ◽  
Client Satisfaction ◽  
Family Planning Services ◽  
Public And Private ◽  
The Public

scholarly journals Quality of Care in Modern Contraceptive Service Delivery in the Public and Private Sector: A Cross Sectional Study in Indonesia

2020 ◽  
Vol 12 (7) ◽  
pp. 102
Author(s):  
Ekoriano Mario ◽  
Ardiana Irma
Keyword(s):  
Quality Of Care ◽  
Family Planning ◽  
Health Facilities ◽  
Modern Contraceptive ◽  
Health Providers ◽  
Family Planning Services ◽  
Public And Private ◽  
The Public ◽  
Six Elements

The Government of Indonesia has established a set of program interventions to enhance the quality of family planning services. The program gives preferences to the acceptance of family planning services and the readiness of the supply side. This study is intended to better understand the extent to which the public and private sectors deliver quality family planning services in 4 selected provinces within Indonesia. The six elements of quality of care (Bruce, 1990) were utilized as the study framework. The study confirmed that the mean of all six elements of quality of care are significant (alpha =0,05) in two out of the four study sites. From the clients’ point of view, information on contraceptive choices was the most neglected aspect in the public health facilities, while ‘follow up and a continuity mechanism’ was most neglected in the private health facilities. The equity index showed a substantial difference in the overall quality of care between the two types of health facilities (public= 4.53 versus private= 5.34). As far as health providers are concerned, quality of care is still below the optimum standard. Emphasis should be given to formally shape the desired health provider behavior and find a way to create an ‘after-sales-service’ scheme. The concept of quality goals need to be mindful of program maturity across regions. Periodic monitoring and evaluation is required to ensure more client satisfaction which leading to more sustained use of modern contraceptives.

scholarly journals Do provider behaviors influence client satisfaction of family planning services in Togo? Evidence from a cross-sectional facility survey

2020 ◽  
Author(s):  
Leanne Dougherty ◽  
Kathryn Spielman ◽  
Martha Silva
Keyword(s):  
Quality Of Care ◽  
Family Planning ◽  
Client Satisfaction ◽  
Secondary Analysis ◽  
Reproductive Age ◽  
Visual Aids ◽  
Family Planning Services ◽  
Cross Sectional ◽  
Process Factors

Abstract BackgroundStrengthening quality of family planning care is a key objective in Togo to improve maternal and reproductive health. Structural attributes or inputs to care, and process attributes or content of care, including providers’ interaction with clients, are key factors determining quality of care. Client satisfaction with family planning services is linked to contraceptive uptake and continuation, yet the relationship between quality of care elements and client satisfaction of family planning services has not been assessed in Togo, particularly process factors related to client-provider interactions. MethodsWe conduct a secondary analysis using data from a facility-based survey. The survey was conducted in August 2016 in six health districts of Lomé Togo, including a facility audit (N=16), client observations (N=1096) and client exit interviews with women of reproductive age (N=1089). We used multi-variable logistic regression to assess the association between factors related with service structure and process, including provider-client interaction and client perception of provider treatment as a proxy for client satisfaction.ResultsWe did not find a relationship between structural attributes of quality and client perception of provider treatment. Among process attributes, we found that several behaviors related to interpersonal skills, including encouraging clients to ask questions and asking clients to describe any concerns they have with their method, and providers use of visual aids were significantly associated with client perception of provider treatment. ConclusionThe quality of care a woman receives when seeking to adopt or continue family planning methods is essential to improving use of family planning service. Family planning programs must address provider related behaviors that may inhibit the uptake and continuation of contraceptive use, and strengthen inter-personal skills, which may improve client perception of provider treatment with services and facilitate their continued use.

Operations Research on the Female Village-Based Family Planning Worker Program of Pakistan

1998 ◽  
Vol 18 (3) ◽  
pp. 283-305
Author(s):  
Louisiana Lush ◽  
George P. Cernada ◽  
A. K. Ubaidur Rob ◽  
Mohammed Shafiq Arif ◽  
Minhaj Ul Haque ◽  
...  
Keyword(s):  
Family Planning ◽  
Operations Research ◽  
Technical Assistance ◽  
Field Studies ◽  
Family Planning Services ◽  
Training And Supervision ◽  
The Government ◽  
And Training ◽  
Broad Program

This article presents the results of a number of operations research studies (OR) of family planning services provided by a new cadre of female village-based family planning workers in Punjab Province, Pakistan. This cadre of workers, recruited nationwide, have been trained to visit women in their villages to provide information and family planning services. The studies were conducted as part of a broad program of technical assistance to the Government of Pakistan. Surveys investigated the quality of their training as well as attitudes among clients to the new program. They found that the program is developing well but there is room for improvement, particularly in counseling and training. Additional field studies are ongoing and recommendations for change have been incorporated in training and supervision. The program is expanding on a national scale.

Client-reported quality of family planning services in Mexico: are there differences by age?

Contraception ◽  
2015 ◽  
Vol 92 (4) ◽  
pp. 408
Author(s):  
B. Darney ◽  
B. Saavedra-Avendano ◽  
Z. Andrade-Romo ◽  
L. Chavira-Razo ◽  
M. Rodriguez
Keyword(s):  
Family Planning ◽  
Family Planning Services

scholarly journals Does service integration improve technical quality of care in low-resource settings? An evaluation of a model integrating HIV care into family planning services in Kenya

2017 ◽  
Vol 32 (suppl_4) ◽  
pp. iv91-iv101 ◽  
Author(s):  
Richard Mutemwa ◽  
Susannah H Mayhew ◽  
Charlotte E Warren ◽  
Timothy Abuya ◽  
Charity Ndwiga ◽  
...  
Keyword(s):  
Quality Of Care ◽  
Family Planning ◽  
Service Integration ◽  
Hiv Care ◽  
Technical Quality ◽  
Family Planning Services ◽  
Low Resource Settings ◽  
Low Resource

scholarly journals Challenges for Transforming Family Planning Rights into Practices in Nepal

2014 ◽  
Vol 12 (2) ◽  
pp. 42-46
Author(s):  
Khadga Bahadur Shrestha
Keyword(s):  
Family Planning ◽  
Reproductive Health ◽  
Health Services ◽  
Reproductive Health Services ◽  
Family Planning Services ◽  
Developing Nation ◽  
Active Involvement ◽  
Self Reliance ◽  
High Level

Transforming family planning rights into practices is not an easy task especially in a developing nation like Nepal where society is patriarchal and literacy is low. Besides, coverage and quality of reproductive health services and active involvement of the community is crucial in the transformation. For properly addressing these challenges, all the sectors that provide family planning services need to act on advocacy, creating demand, reshaping service delivery, sustainability (financial and self-reliance) and high level political and financial commitments are necessary.DOI: http://dx.doi.org/10.3126/hprospect.v12i2.9874 Health Prospect Vol.12(2) 2013: 42-46

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