Document supply and resource sharing in Portuguese libraries: the role of the National Library

2010 ◽  
Vol 38 (1) ◽  
pp. 31-36 ◽  
Author(s):  
Elisa Maria Gaudêncio Soares
Keyword(s):  
Information Technology ◽  
Resource Sharing ◽  
Design Methodology ◽  
Public Library ◽  
Supply System ◽  
National Library ◽  
Content Type ◽  
Long Period ◽  
Recent Developments

PurposeThe purpose of the paper is to describe the development of the Portuguese document supply system with particular emphasis on the role of the National Library but also in its academic and public library sectors.Design/methodology/approachThe paper is descriptive in nature.FindingsPortugal emerged from a long period of monarchy and dictatorship, profited from being a EU member, and libraries are now exploiting the advantages of information technology particularly for the benefit of remote users.Originality/valueThis is probably the first overview of historical and recent developments in document supply in Portugal.

Digital forensics and evolving cyber law: case of BIMSTEC countries

2019 ◽  
Vol 22 (4) ◽  
pp. 744-752
Author(s):  
Sisira Dharmasri Jayasekara ◽  
Iroshini Abeysekara
Keyword(s):  
Information Technology ◽  
Design Methodology ◽  
Digital Forensics ◽  
Content Type ◽  
Global Context ◽  
Study Approach ◽  
Legal Frameworks ◽  
Work Done

Purpose The purpose of this paper is to discuss the role of digital forensics in an evolving environment of cyber laws giving attention to Bay of Bengal Initiative for Multi-Sectoral Technical and Economic Cooperation (BIMSTEC) countries, comprising Bangladesh, India, Myanmar, Sri Lanka, Thailand, Nepal and Bhutan, in a dynamic global context. Design/methodology/approach This study uses a case study approach to discuss the digital forensics and cyber laws of BIMSTEC countries. The objective of the study was expected to be achieved by referring to decided cases in different jurisdictions. Cyber laws of BIMSTEC countries were studied for the purpose of this study. Findings The analysis revealed that BIMSTEC countries are required to amend legislation to support the growth of information technology. Most of the legislation are 10-15 years old and have not been amended to resolve issues on cyber jurisdictions. Research limitations/implications This study was limited to the members of the BIMSTEC. Originality/value This paper is an original work done by the authors who have discussed the issues of conducting investigations with respect to digital crimes in a rapidly changing environment of information technology and deficient legal frameworks.

Many roads to information: digital resource sharing and access at the Swiss National Library

2010 ◽  
Vol 38 (1) ◽  
pp. 54-57 ◽  
Author(s):  
Genevieve Clavel‐Merrin
Keyword(s):  
Resource Sharing ◽  
Design Methodology ◽  
National Library ◽  
Information Requirements ◽  
Content Type ◽  
Digital Resource ◽  
User Expectations ◽  
Access Information

PurposeThe paper seeks to describe the changes in user expectations for access to material at the Swiss National Library and the different ways it seeks to provide access information through resource sharing.Design/methodology/approachThe paper describes briefly the Swiss National Library's background and mandate, its digitisation work and access to these resources.FindingsThe Swiss National Library is developing services, both e‐services and non‐e services, to support the information requirements of its users.OriginalityThis is one of the few papers to provide an up‐to‐date account of developments at the Swiss National Library.

The ILL Service in the Biblioteca Nacional de España

2010 ◽  
Vol 38 (1) ◽  
pp. 49-53 ◽  
Author(s):  
Beatriz Albelda ◽  
Sonia Abella
Keyword(s):  
Design Methodology ◽  
Service Performance ◽  
Crucial Issue ◽  
National Library ◽  
Content Type ◽  
First Semester ◽  
Hispanic Studies ◽  
Recent Developments ◽  
National Libraries ◽  
The Impact

PurposeThe purpose of this paper is to describe the recent developments implemented in the ILL Service in the Biblioteca Nacional de España, aimed at a customer‐focused approach.Design/methodology/approachThe paper is based on those facts and activity figures reported between 2006 and the first semester of 2009 within the ILL Service.FindingsAs a result of the implementation of a series of quality standards (promotion of off‐site options, automation of workflows, review of procedures), a customer‐focused approach has been built in the ILL Service. Performance evaluation is a crucial issue in order to provide a better service and to benchmark with similar units in national libraries. The implementation of new electronic services and the great digitisation projects provide a larger visibility of national collections as well as an increase in ILL demand. The ILL Service continues to play a key role in cooperation and support for research, mainly in Hispanic studies.Originality/valueThe paper highlights the major quality measures introduced in the last few years in order to meet new customer needs in the ILL Service offered by the National Library of Spain. It also incorporates the impact of the main digitisation projects on the ILL Service.

scholarly journals “Is it essential that a steamship company’s poster must have a ship?”

2017 ◽  
Vol 9 (4) ◽  
pp. 386-424 ◽  
Author(s):  
David Clampin ◽  
Nicholas J. White
Keyword(s):  
Corporate Culture ◽  
Design Methodology ◽  
Conservative Approach ◽  
Static Response ◽  
Promotional Material ◽  
Content Type ◽  
Long Period ◽  
Promotional Messages ◽  
Insight Into

Purpose The purpose of this paper is to explore the nature of marketing communications of British shipping lines in the period from c.1840 to c.1970 to establish the extent to which these outputs reflect extant scholarship which points to the lack of innovation as a key reason for the demise of these lines. Design/methodology/approach The research is built on a survey of >450 posters plotting the shifting nature of advertising messages over this long period in response to the market. This is supported by reading trade press contemporary to the period to establish broader trends in marketing and whether this product sector was aberrant. Findings What is revealed is a generally static response in the promotion of British shipping lines throughout the timeframe, at odds with trends elsewhere. What stands out is the widespread criticism of the time singling out the shipping poster. This suggests an advanced appreciation of the role of the poster and the effectiveness of promotional messages focussing on emotions- versus a product-centred approach. Originality/value Whilst there is an established literature which suggests that the British merchant marine was hamstrung by a pattern of family ownership making adaptation slow, no research to date has expressly read marketing as a window onto that culture. This paper shows that whilst there may have been change within the sector which these British shipping lines responded to, when it came to presenting themselves in public via their communications strategy, they adopted a staid, conservative approach. British shipping lines, throughout the period, had a very fixed idea about who they were and what best represented their business irrespective of dramatic shifts in attitudes concerning how best to reach consumers. Interrogating promotional material, and particularly the ubiquitous shipping poster, provides another insight into the conservative and debilitating corporate culture of British shipping.

scholarly journals The National Library of Singapore: creating a sense of community

2014 ◽  
Vol 70 (4) ◽  
pp. 658-675 ◽  
Author(s):  
Hui Lin ◽  
Brendan Luyt
Keyword(s):  
Sense Of Community ◽  
Design Methodology ◽  
Analytical Framework ◽  
Historical Research ◽  
Public Institution ◽  
National Library ◽  
Content Type ◽  
Frequent Contact ◽  
Cultural Frameworks

Purpose – The purpose of this paper is to investigate the role of the National Library of Singapore in the life of Singaporeans. Design/methodology/approach – The paper uses historical research. McMillan and Chavis’ theory of sense of community is adopted as the analytical framework to delineate the role of the National Library of Singapore. Findings – The paper finds that the National Library of Singapore plays an important role in fostering a sense of community among Singaporeans. The transformation of the library to a truly public institution in 1950s effectively enlarged its boundaries. Upon joining the community of the library, local Singaporeans underwent a bidirectional process of influencing and being influenced. The library made strenuous efforts to meet the needs of Singaporeans in myriad ways, resulting in reinforcement of the sense of community among Singaporeans. A shared emotional connection in the community was engendered as a result of the frequent contact and high-quality interaction. Originality/value – While being influenced by various social and cultural frameworks under which it operates, the library actively takes part in and influences the society. The study of the library in the life of the users via the lens of sense of community provides a perspective to further understand the potential and power of libraries and how libraries can positively contribute to the society at large.

The National Library of Australia's document supply service: a brief overview

2010 ◽  
Vol 38 (1) ◽  
pp. 4-11 ◽  
Author(s):  
Margarita Moreno ◽  
Anne Xu
Keyword(s):  
Design Methodology ◽  
User Needs ◽  
Traditional Practices ◽  
National Library ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery ◽  
Client Expectations ◽  
Library Collections

PurposeThis paper aims to describe the role of the National Library of Australia in the Australian interlibrary loan environment, not just in terms of providing access to National Library collections through the document supply service, but also in providing infrastructure to support interlibrary loans across Australia.Design/methodology/approachThe paper describes the various roles the National Library plays in the interlibrary loan/document delivery environment in Australia. It covers the document supply service and the Libraries Australia service, which provides the infrastructure that supports interlibrary loans/document delivery in Australia, and briefly reports on the evaluation of services currently being undertaken.FindingsProviding access to library collections is complex and constantly changing. Client expectations are increasing, and libraries need to change traditional practices to meet user needs.Originality/valueThe paper covers the services offered by the National Library of Australia in supporting interlibrary loans/document delivery. Very few papers cover this topic.

Culture and negotiation strategy

2017 ◽  
Vol 32 (4) ◽  
pp. 587-590 ◽  
Author(s):  
Jeanne M. Brett
Keyword(s):  
Design Methodology ◽  
Empirical Literature ◽  
Clear Understanding ◽  
Negotiation Strategy ◽  
Content Type ◽  
Level Of Involvement ◽  
Recent Developments ◽  
Political Economic ◽  
Intercultural Negotiation

Purpose This study aims to explain to negotiators how to go about learning about their counterpart’s interests and priorities and the strategies they are likely to bring to the intercultural negotiation table. Design/methodology/approach This study provides a review of theoretical and empirical literature on culture and negotiation strategy. Findings This study helps to understand the counterpart’s environment, including recent developments on the political economic and social front that define and constrain the role of the firm in society, affect the firm’s access to capital, generate the criteria by which society evaluates the firm and determine the level of involvement of government in the firm’s affairs. This study also explains how to investigate the counterpart’s interests and priorities – the motivations that underlie negotiator’s positions. Finally, it explains how to use multi-issue offers (MIOs) and patterns of changes in MIOs to infer the counterpart’s interests and priorities. Originality/value Negotiating in a global environment benefits from a clear understanding of how negotiators’ cultures influence their interests and priorities and the strategies they bring to the intercultural negotiation table.

Promoting knowledge circulation in public libraries: the role of gamification

2020 ◽  
Vol 41 (8/9) ◽  
pp. 669-676
Author(s):  
Nathalie Colasanti ◽  
Valerio Fiori ◽  
Rocco Frondizi
Keyword(s):  
Design Methodology ◽  
Public Libraries ◽  
Research Question ◽  
Public Library ◽  
Content Type ◽  
The Public ◽  
Knowledge Circulation ◽  
The Impact

PurposeThe aim of the paper is to investigate the impact of nudges and considerations stemming from behavioural economics on the promotion and enhancement of knowledge circulation in public libraries. In fact, literature indicates that an approach based on nudging individuals towards desired behaviours may be more effective than top-down policy actions that may be perceived as excessive.Design/methodology/approachIn order to answer the research question, the paper analyses an exploratory case study regarding the network of public libraries in Rome, called Biblioteche di Roma (BdR). BdR launched its online platform in 2009, but it was never able to create a strong connection with offline activities, and contributions by readers (such as comments and book ratings) remained very low. In 2018, BdR introduced a gamification section in its website, with the goal of increasing users' interactions and book circulation. Data resulting from the use of gamification, both at city level and within different neighbourhoods, will be presented and analysed.FindingsResults indicate that the introduction of gamification was successful in increasing users' interactions and engagement, both online and offline.Originality/valueThe paper is valuable as it explores the introduction of nudge theory and gamification in the public library system.

scholarly journals Public libraries as public sphere institutions

2019 ◽  
Vol 75 (6) ◽  
pp. 1396-1415 ◽  
Author(s):  
Ragnar Audunson ◽  
Svanhild Aabø ◽  
Roger Blomgren ◽  
Hans-Christoph Hobohm ◽  
Henrik Jochumsen ◽  
...  
Keyword(s):  
Public Sphere ◽  
Design Methodology ◽  
Public Libraries ◽  
Adult Population ◽  
Public Library ◽  
Library Service ◽  
Content Type ◽  
Actual Use ◽  
Representative Samples

Purpose The purpose of this paper is to analyze the role of public libraries as institutions underpinning a democratic public sphere as reasons legitimizing libraries compared to reasons that are more traditional and the actual use of libraries as public sphere arenas. Design/methodology/approach A survey of representative samples of the adult population in six countries – Denmark, Sweden, Norway, Germany, Hungary and Switzerland – was undertaken. Findings Legitimations related to the libraries role as a meeting place and arena for public debate are ranked as the 3 least important out of 12 possible legitimations for upholding a public library service. Libraries are, however, used extensively by the users to access citizenship information and to participate in public sphere relevant meetings. Originality/value Few studies have empirically analyzed the role of libraries in upholding a democratic and sustainable public sphere. This study contributes in filling that gap.

The role of influence in city and public library partnerships: an exploratory study

2014 ◽  
Vol 35 (3) ◽  
pp. 213-223 ◽  
Author(s):  
Cheryl Stenstrom ◽  
Ken Roberts ◽  
Ken Haycock
Keyword(s):  
Information Technology ◽  
Public Libraries ◽  
Public Library ◽  
Service Level ◽  
Interpersonal Influence ◽  
Structured Interviews ◽  
Content Type ◽  
Management Models ◽  
Urban Libraries

Purpose – The purpose of this article is to discuss whether interpersonal influence impacts the success of information technology support jointly managed by public libraries and their corresponding city departments. By exploring various management models of the information technology departments serving Canada's urban public libraries, the role of interpersonal influence in these partnerships is described. Design/methodology/approach – A two-part survey was administered to all Canadian urban libraries to explore which management models exist and to determine current issues. In-depth semi-structured interviews were conducted with exemplary sites. The survey data were used to rank dependence levels of public libraries on their corresponding cities. Using Cialdini's framework of influence, a thematic analysis was conducted on the interview data to note the presence or absence of each principle. Findings – Most Canadian urban public libraries rely on their corresponding cities for a small number of IT-related services; 25 percent have somewhat or highly integrated departmental partnerships. Interpersonal influence, particularly the principles of “authority” and “liking” are important factors in these partnerships. Research limitations/implications – This study is limited to Canadian urban public libraries and explores a single service. It builds on previous studies exploring the role of influence and public libraries, and indicates the utility of further research of city and public library partnerships. Practical implications – The findings may help inform the development of Library Service Level Agreements and other shared policy documents. Originality/value – This is the first study to explore shared management models and the role of influence at the municipal level in Canadian public libraries.

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