Improving Interlending through Goal Setting and Performance Measurement

1993 ◽  
Vol 21 (1) ◽  
pp. 13-17
Author(s):  
John Willemse
Keyword(s):  
Performance Measurement ◽  
Goal Setting ◽  
Performance Measures ◽  
Point Of View ◽  
Actual Performance ◽  
And Performance ◽  
Effective Service ◽  
Over Time ◽  
The Ideal

The local availability of needed publications is, from most users′ point of view, probably the most appropriate measure of a library′s effectiveness. Although immediate availability is the ideal, interlending offers a way to improve availability over time. With the goal of maximum availability in the shortest possible time, the interlending section of the Unisa Library has developed a number of performance measures to determine its effectiveness. The performance measures were instrumental in targeting problem areas which could contribute to a more effective service by technological and other means. Briefly describes the rationale behind the performance measures and the actual performance attained, as well as the factors contributing towards their improvement.

Strategy, Choice of Performance Measures, and Performance

2006 ◽  
Vol 18 (1) ◽  
pp. 185-205 ◽  
Author(s):  
Wim A. Van der Stede ◽  
Chee W. Chow ◽  
Thomas W. Lin
Keyword(s):  
Performance Measurement ◽  
Performance Measures ◽  
Manufacturing Strategy ◽  
Measurement Systems ◽  
Nonfinancial Measures ◽  
Performance Measurement Systems ◽  
And Performance ◽  
The Relationship ◽  
Positive Effect ◽  
Extensive Performance

We examine the relationship between quality-based manufacturing strategy and the use of different types of performance measures, as well as their separate and joint effects on performance. A key part of our investigation is the distinction between financial and both objective and subjective nonfinancial measures. Our results support the view that performance measurement diversity benefits performance as we find that, regardless of strategy, firms with more extensive performance measurement systems—especially those that include objective and subjective nonfinancial measures—have higher performance. But our findings also partly support the view that the strategy-measurement “fit” affects performance. We find that firms that emphasize quality in manufacturing use more of both objective and subjective nonfinancial measures. However, there is only a positive effect on performance from pairing a qualitybased manufacturing strategy with extensive use of subjective measures, but not with objective nonfinancial measures.

مؤشرات قياس الأداء في جامعة القدس المفتوحة في ضوء الجودة الإدارية

2019 ◽  
Vol 6 (1) ◽  
pp. 279-307
Keyword(s):  
Performance Measurement ◽  
Gaza Strip ◽  
Relative Weight ◽  
Point Of View ◽  
Administrative Leadership ◽  
Open University ◽  
Administrative Positions ◽  
Leadership Quality ◽  
The Gaza Strip ◽  
And Performance

ملخص: هدفت الدراسة إلى تعرف درجة توافر مؤشرات قياس الأداء في جامعة القدس المفتوحة في ضوء الجودة الإدارية من وجهة نظر الإداريين، واستخدمت الدراسة المنهج الوصفي التحليلي، والاستبانة كأداة للدراسة تكونت من 30 فقرة موزعة على ستة مجالات: (القيادة الإدارية، الجودة والتطوير، إدارة الموارد البشرية، نظم المعلومات الإدارية، الرقابة وتقييم الأداء، رضا المستفيد)، وطبقت الاستبانة على عينة عشوائية مقصودة تكونت من أصحاب المناصب الإدارية في قطاع غزة.وأهم ما توصلت إليه نتائج الدراسة أن استجابات أفراد عينة الدراسة حول درجة توافر مؤشرات قياس الأداء في جامعة القدس المفتوحة في ضوء الجودة الإدارية من وجهة نظر الإداريين جاءت بدرجة كبيرة، حيث بلغت الدرجة الكلية للمتوسط الحسابي للمجالات الستة (3.96)، وبوزن نسبي بلغ (79.2%)، كما أظهرت النتائج عدم وجود فروق ذات دالة إحصائياً عند مستوى الدلالة (α ≤ 0.05) بين متوسط تقديرات عينة الدراسة حول درجة توافر مؤشرات قياس الأداء في جامعة القدس المفتوحة في ضوء الجودة الإدارية تعزى إلى متغير الجنس، ووجود فروق ذات دالة إحصائياً بين إجابات أفراد عينة الدراسة تعزى إلى متغير سنوات الخدمة كانت لصالح الفئة (أكثر من 10 سنوات). الكلمات المفتاحية: مؤشرات قياس الأداء، الجودة الإدارية، جامعة القدس المفتوحة. Abstract The study aimed at identifying the degree of availability of performance measurement indicators at Al-Quds Open University in the light of administrative quality from the point of view of the administrators. The study used the analytical descriptive method and the questionnaire as a study tool consisting of 30 paragraphs divided into six fields: (administrative leadership, quality and development, , Management information systems, monitoring and performance evaluation, beneficiary satisfaction). The questionnaire was applied to a random sample of the owners of administrative positions in the Gaza Strip. The most important findings of the study were that the responses of the sample of the study on the degree of availability of performance measurement indicators at Al-Quds Open University in light of administrative quality from the point of view of the administrators came to a great extent. The total score for the six domains (3.96), with a relative weight of 79.2 The results showed that there were no statistically significant differences at (0.05 α ≤) between the average of the sample of the study sample on the degree of availability of performance measurement indicators at Al-Quds Open University in light of the administrative quality due to gender variable and the existence of statistically significant differences between The responses of the study sample individuals are attributed to the absentee Years of service was in favor of the category (more than 10 years). Keywords: Performance Indicators, Quality Management, Al Quds Open University

Quantum speed problem: Theoretical hints for control

2016 ◽  
Vol 14 (03) ◽  
pp. 1650014
Author(s):  
Alexandre Coutinho Lisboa ◽  
José Roberto Castilho Piqueira
Keyword(s):  
Control Systems ◽  
Performance Measures ◽  
Quantum Control ◽  
Quantum Information Processing ◽  
Performance Measure ◽  
Point Of View ◽  
Theoretical Point ◽  
Control Engineering ◽  
Time Performance ◽  
And Performance

The transition time between states plays an important role in designing quantum devices as they are very sensitive to environmental influences. Decoherence phenomenon is responsible for possible destructions of the entanglement that is a fundamental requirement to implement quantum information processing systems. If the time between states is minimized, the decoherence effects can be reduced, thus, it is advantageous to the designer to develop expressions for time performance measures. Quantum speed limit (QSL) problem has been studied from the theoretical point of view, providing general results. Considering the implementation of quantum control systems, as the decoherence phenomenon is unavoidable, it is important to apply these general results to particular cases, developing expressions and performance measures, to assist control engineering designers. Here, a minimum time performance measure is defined for quantum control problems, for time-independent or time-dependent Hamiltonians, and applied to some practical examples, providing hints that may be useful for researchers pursuing optimization strategies for quantum control systems.

Performance measurement as an obstacle to TQM

1995 ◽  
Vol 7 (2) ◽  
pp. 42-45 ◽  
Author(s):  
David Sinclair ◽  
Mohamed Zairi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Performance Measurement ◽  
Performance Measures ◽  
Total Quality ◽  
Actual Performance ◽  
Cause Of Failure

Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used. Argues that an inappropriate performance measurement could be a major cause of failure in the implementation of total quality management.

Two Explanations of Temporal Changes in Ability-Skill Relationships: A Literature Review and Theoretical Analysis

1972 ◽  
Vol 14 (4) ◽  
pp. 295-308 ◽  
Author(s):  
Kenneth M. Alvares ◽  
Charles L. Hulin
Keyword(s):  
Experimental Data ◽  
Theoretical Analysis ◽  
Task Performance ◽  
Performance Measures ◽  
Empirical Evaluation ◽  
Temporal Changes ◽  
Performance Change ◽  
Ability Levels ◽  
And Performance ◽  
Over Time

Two models which explain both temporal changes in behavior during training and temporal decreases in correlations between ability measures and performance measures are presented. It is argued that both phenomena are dependent on the same process and that each of the models presented adequately accounts for the experimental data. The changing task model originally proposed by Woodrow and later elaborated by Fleishman assumes that the abilities which contribute to task performance change systematically over time. A second model, the changing subject model, assumes that practice on the criterion task systematically and significantly affects the ability levels of the subjects. A discussion of the changed conception of the ability-skill distribution necessitated by the second model is presented. The psychological and organizational implications of the two models are discussed, and the well nigh impossibility of an empirical evaluation is pointed out.

Gestaltungsmerkmale von Kennzahlen und ihr Einfluss auf Intrapreneurship

2020 ◽  
Author(s):  
Christoph Bayrle
Keyword(s):  
Performance Measurement ◽  
Performance Measures ◽  
Measurement Systems ◽  
Continuous Innovation ◽  
Business Units ◽  
Organisational Structures ◽  
Performance Measurement Systems ◽  
And Performance ◽  
Novel Products

Motivate employees to act entrepreneurially and innovatively! But how? With the customised design of performance measures and aligned goals used to manage them.To maintain your competitiveness, you need continuous innovation. Novel products, services, processes or even novel business units are necessary to set yourself apart from the competition in the long term. Intrapreneurs—entrepreneurial employees—in companies can generate these innovations. However, companies need appropriate organisational structures in order to manage intrapreneurs in a goal-oriented way and to benefit from their entrepreneurial potential. These include suitable performance measurement systems and performance measures, such as those described in this book.

Performance Objectives and Measurement

Education ◽  
2011 ◽  
Author(s):  
Courtney L. Brown ◽  
Mindy Hightower King
Keyword(s):  
Performance Measurement ◽  
Performance Measures ◽  
The United States ◽  
Direct Products ◽  
Program Administrators ◽  
Performance Targets ◽  
Measurement Framework ◽  
And Performance ◽  
Measurement And Evaluation ◽  
Measurement Strategies

Performance objectives, often referred to as performance measures, are written statements that quantitatively describe the products, services, and outcomes of programs, agencies, or interventions. Most often, performance objectives/measures serve as a tool to help understand, manage, and improve how programs or organizations operate and the extent to which they effect desired change. Performance Measurement and Evaluation: Definitions and Relationships (US General Accounting Office 2011 [GAO-11-646sp], cited under General Overviews) provides the following definition: “Performance measurement is the ongoing monitoring and reporting of program accomplishments, particularly progress toward pre-established goals . . . Performance measures may address the type or level of program activities conducted (process), the direct products and services delivered by a program (outputs), or the results of those products and services (outcomes). A “program” may be any activity, project, function, or policy that has an identifiable purpose or set of objectives.” Performance measurement is an important practice in the public and nonprofit sectors of the United States and in many countries around the world. Executive and legislative initiatives require program administrators, contractors, and grantees to identify performance measures, set performance targets, and report on their progress toward meeting performance goals. As a result, program administrators and mangers frequently seek help in designing and implementing performance measurement strategies and systems. Often this support is provided by program evaluators, who bring stakeholders together to clarify program goals and determine how best to report results. Many of the citations included in this article are intended to provide readers with the skills to develop and implement “performance-measurement frameworks,” although the terms performance objectives, performance measures, and performance indicators are used interchangeably by different authors. A review of the literature in this area demonstrates that although there is some variation in the terminology used across different fields, performance measures or performance objectives always include a number and a unit of measure. In some cases, they may also be associated with goals (sometimes referred to as objectives, too). The citations in this article are intended to direct readers to works that define performance measurement and provide instructions on how to apply these constructs to individual programs or interventions. This article concludes with a brief section on tools and techniques related to the development of performance objectives/measure; this final section provides citations on examples and instructions for creating logic models, part of the performance-measurement framework, as well as specifics on writing performance objectives and measures.

From professional bureaucracy to competitive bureaucracy – redefining universities’ organization principles, performance measurement criteria, and reason for being

2020 ◽  
Vol 17 (1) ◽  
pp. 82-108 ◽  
Author(s):  
Tomi J. Kallio ◽  
Kirsi-Mari Kallio ◽  
Annika Blomberg
Keyword(s):  
Performance Measurement ◽  
Real Life ◽  
Ideal Type ◽  
Content Type ◽  
Audit Culture ◽  
Planning And Control ◽  
And Performance ◽  
Legislative Changes ◽  
Professional Bureaucracy ◽  
The Ideal

Purpose This purpose of this study is to understand how the spread of audit culture and the related public sector reforms have affected Finnish universities’ organization principles, performance measurement (PM) criteria and ultimately their reason for being. Design/methodology/approach Applying extensive qualitative data by combining interview data with document materials, this study takes a longitudinal perspective toward the changing Finnish higher education field. Findings The analysis suggests the reforms have altered universities’ administrative structures, planning and control systems, coordination mechanisms and the role of staff units, as well as the allocation of power and thus challenged their reason for being. Power has become concentrated into the hands of formal managers, while operational core professionals have been distanced from decision making. Efficiency in terms of financial and performance indicators has become a coordinating principle of university organizations, and PM practices are used to steer the work of professionals. Because of the reforms, universities have moved away from the ideal type of professional bureaucracy and begun resembling the new, emerging ideal type of competitive bureaucracy. Originality/value This study builds on rich, real-life, longitudinal empirical material and details a chronological description of the changes in Finland’s university sector. Moreover, it illustrates how the spread of audit culture and the related legislative changes have transformed the ideal type of university organization and challenged universities’ reason for being. These changes entail significant consequences regarding universities as organizations and their role in society.

scholarly journals Performance measurement tool (PMT) to control maintenance-associated infections

Facilities ◽  
2016 ◽  
Vol 34 (13/14) ◽  
pp. 766-787 ◽  
Author(s):  
Stanley Njuangang ◽  
Champika Lasanthi Liyanage ◽  
Akintola Akintoye
Keyword(s):  
Customer Satisfaction ◽  
Performance Measurement ◽  
Performance Measures ◽  
Resource Availability ◽  
Delphi Study ◽  
Weighted Average ◽  
Measurement Tool ◽  
Content Type ◽  
And Performance ◽  
Level Of Importance

Purpose Healthcare maintenance (HM) services have an important role in the control of hospital-acquired infections (HAIs). Notwithstanding, many HM managers still do not measure the performance of HM services in infection control (IC). This research, therefore, aims to establish the level of importance of critical success factors (CSFs) and performance measures in HM IC. A performance measurement tool (PMT) was also developed to improve the performance of the HM unit in IC. Design/methodology/approach The CSFs and performance measures identified in the literature were categorised into the four perspectives of balanced scorecard and analysed through Delphi. The Delphi participants were presented with 67 performance measures and asked to rate their level of importance in HM in IC. In total, they identified 53 important performance measures to control maintenance-associated HAIs. The results obtained from the Delphi study were used to categorise the performance measures into four means zones. The mean zones were assigned weights (1-4), and the level of importance of the CSFs was established through weighted average. Liaison and communication, IC practices and maintenance resource availability emerged as the most important CSFs in HM in IC. Conversely, customer satisfaction emerged as the least important. Information gathered about the CSFs and performance measures was used to develop a PMT in HM in IC. Findings The following CSFs, liaison and communication, IC practices and maintenance resource availability, emerged as the most important in HM in IC. Conversely, customer satisfaction emerged as the least important. Information gathered about the CSFs and performance measures was used to develop a PMT in HM in IC. Originality/value Through the application of the PMT, performance in IC can be estimated at different levels in the HM unit. The PMT allows managers to focus on the most crucial CSFs and performance measures that drive performance in HM in IC. The PMT could also be used for benchmarking purposes.

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