scholarly journals Pengaruh Kualitas Layanan Internal dan Kepuasan Kerja terhadap Kinerja Karyawan Hotel

2021 ◽  
Vol 10 (1) ◽  
pp. 13-22
Author(s):  
Ni Luh Putu Surining Jati ◽  
I Ketut Surata ◽  
I Gusti Agung Febrianto
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Service Quality ◽  
Job Performance ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
The Other ◽  
Internal Service Quality ◽  
Performance Analyze

This research was conducted to analyze the influence of internal service quality on job performance, analyze the influence of job satisfaction on job performance, and analyze the influence of internal service quality and job satisfaction on job performance at The Ritz-Carlton Bali. Questionnaires as the data collection technique were distributed to employees at The Ritz-Carlton Bali as the respondents. The total samples were 85 respondents which identified using simple random sampling technique and Slovin formula as sampling technique. The measurements of this research used a Likert scale. The methods of data analysis used were classic assumption testing, coefficient determination, hypothesis test, and testing by SPSS version 24. The results of data analysis indicated that internal service quality has a positive and significant effect on job performance at The Ritz-Carlton Bali as proven by the value of tcount (3,259) > ttabel (1,663).  Job satisfaction has a positive and significant effect on job performance at The Ritz-Carlton Bali as proven by the value of tcount 2,742 > ttabel (1,663). and Internal service quality and job satisfaction simultaneously have a contributing is 5,21% through to the job performance. While the other remaining 4,79% is influenced by the other variable studied in this research.

PENGARUH KEPEMIMPINAN DAN MOTVASI KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS PADA KANTOR KEMENTERIAN AGAMA SUNGAI PENUH )

2020 ◽  
Author(s):  
Pahrizal
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Random Sampling ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Analysis Techniques ◽  
Intervening Variables

The research is proposed to test the influence of Leadership and Motivation Work on Public Service Quality. The population in this study was the Kantor Kementerian Agama Sungai Penuh who had received the last 1 year service at the Kantor Kementerian Agama Sungai Penuh, amounting to 260 people. Furthermore, by using the Slovin formula, a sample size of 158 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the Leadership and motivation work have a positive and significant effect on Public Service Quality. The results also show that motivation work variables act as intervening variables between Leadership and Public Service Quality.

Pengaruh Promosi dan Kualitas Layanan terhadap Minat Masyarakat Membayar Zakat

2020 ◽  
Vol 3 (2) ◽  
pp. 126-135
Author(s):  
Erdani Murdani Nur
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Significant Influence ◽  
Random Sampling ◽  
Field Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Analysis Technique ◽  
Collection Methods

Zakat is one of the pillars of Islam that every capable Muslim must do. One of the institutions that manage zakat funds is the National Zakat Agency (BAZNAS). This study aims to partially and simultaneously examine the effect of promotion and service quality on people's interest in paying zakat through BAZNAS, Indragiri Hilir Regency. This type of research is field research. The data used in this study were primary and secondary. 87 Respondents in this study were Muzakki in BAZNAS Indragiri Hilir Regency. The sampling technique used was simple random sampling. The data collection methods were questionnaires, interviews, and documentation. The data analysis technique partially used the t-test and simultaneously used the Anova test. The results showed that either partially or simultaneously, promotion and service quality had a significant influence on people's interest in paying zakat in BAZNAS, Indragiri Hilir Regency.

scholarly journals Hospital Brand Image, Service Quality, and Patient Satisfaction in Pandemic Situation

2021 ◽  
Vol 10 (2) ◽  
pp. 119-127
Author(s):  
Tjokorda Gde Raka Sukawati
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Brand Image ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Service Users ◽  
Quality Service ◽  
Test Results

The aim of this research was to analyze the effect of hospital brand image, service quality, and patient satisfaction on hospital service users in Denpasar, Bali. This study was conducted during the current pandemic. This study aimed at testing the important mediation role of service quality in relation to hospital brand image on patient satisfaction. This study took the research samples of 81 respondents who used medical services at hospitals in Denpasar. The simple random sampling technique was used to collect the data. The hypothesis test results show that hospital brand image positively, significantly influences patient satisfaction. Hospital brand image positively, significantly influences service quality. Service quality positively, significantly influences patient satisfaction.

scholarly journals Influence of Emotional Intelligence, Interpersonal Communication and Job Satisfaction on the Job Performance of Staff in Chevron Nigeria Limited, Warri, Delta State Nigeria

2020 ◽  
Vol 9 (4) ◽  
pp. 160
Author(s):  
Jude J. Obiunu ◽  
Jennifer O. Yalaju
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Data Collection ◽  
Job Performance ◽  
Interpersonal Communication ◽  
Significant Relationship ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Level Of Significance

This study investigated the influence of emotional intelligence, interpersonal communication and job satisfaction on the job performance of staff in Chevron Nigeria Limited, Warri. Four null hypotheses guided the study. The correlation research design was adopted in the study. A sample of 400 was selected by the researchers using simple random sampling technique. The instrument used for data collection was a validated and reliable questionnaire. Regression statistics was used to test the stated null hypotheses, at 0.05 level of significance. The findings in the study showed that the four null hypotheses were rejected which is an indication that there is a significant relationship between emotional intelligence, interpersonal communication, job satisfaction and job performance of staff in Chevron Nigeria Limited.

scholarly journals ANALYSIS OF NURSE'S JOB SATISFACTION BASED ON INTERNAL SERVICE QUALITY MEASUREMENT

2020 ◽  
Vol 9 (2) ◽  
pp. 94-101
Author(s):  
Agus Aan Adriansyah ◽  
Budhi Setianto ◽  
Wiwik Afridah ◽  
Akas Yekti Pulih Asih ◽  
Stefanus Supriyanto ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Quality Measurement ◽  
Binary Logistic Regression ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Internal Service Quality ◽  
Study Population ◽  
Analytic Design ◽  
Reward And Recognition

Nurses who are considered by the hospital to be able to provide maximum health services to patients so that they can increase patient satisfaction. This research was conducted to analyze the job satisfaction of nurses based on Internal Service Quality in the inpatient installation of RSI A. Yani Surabaya. The study was conducted with an observational analytic design and cross-sectional approach. The study population was the nurses in the inpatient installation of RSI A. Yani Surabaya, a total of 104 nurses. The sample size was 78 nurses who were spread in each inpatient room of RSI A. Yani Surabaya. The method of sampling using simple random sampling. Data analysis was performed using binary logistic regression test. The results showed that 98.7% of nurses rated internal service quality as good and 64.1% of nurses said they were satisfied. Based on the statistical test, it was found that the value of p = 0.999 ( 0.05), which means that internal service quality has no significant effect on job satisfaction of nurses. However, based on the aspect of internal service quality, the aspects of tools and reward and recognition can provide an almost significant effect on job satisfaction of nurses. Provision of tools has 9.23 times less risk of dissatisfying nurses than providing good tools. Likewise, giving rewards and recognition that was less likely to have a 3.34 times risk of making nurses dissatisfied compared to giving good recognition.

scholarly journals Hubungan antara Kepuasan Kerja dengan Kinerja Tutor Paket C di PKBM Karang Taruna Kembang Delima

2018 ◽  
Vol 6 (1) ◽  
pp. 54-64
Author(s):  
Gesri Oktavia ◽  
Wisroni Wisroni ◽  
Syuraini Syuraini
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Data Collection ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Working Environment ◽  
Low Performance ◽  
And Performance ◽  
Relationship Of ◽  
The Relationship

The background of this research is the low performance of Paket C tutor in PKBM Karang Taruna Kembang Delima. This is allegedly due to the low satisfaction of the tutor's work. The purpose of this research is to make the job satisfaction of tutor, to describe the performance of the package tutor, and to see the relationship of job satisfaction with the performance of the Paket C tutor in PKBM Karang Taruna Kembang Delima. This research is correlational research, with population is tutor of Paket C which amounted to 33 people, sample taken 90% from population that is 30 people with sampling technique that is simple random sampling. Data collection techniques used questionnaires, and data collection tools using questionnaires. Data analysis techniques to describe job satisfaction and performance tutor using the formula percentage, and to see the relationship of job satisfaction with the performance tutor technique data analysis using product moment correlation formula. The results of this study indicate that (1) the satisfaction of Paket C tutor in PKBM Karang Taruna Kembang Delima is low category, (2) the performance of tutor of Paket C package in PKBM Karang Taruna Kembang Delima category low, and (3) there is a significant relationship between job satisfaction with the performance of Paket C tutor in PKBM Karang Taruna Kembang Delima. It is suggested to the manager to improve the work satisfaction of tutors in terms of feelings of pleasure in work and a good working environment for the performance of tutors can increase.

scholarly journals Minat Berwirausaha Mahasiswa Ditinjau Dari Self Efficacy Dan Adversity Quotient

2020 ◽  
Vol 4 (2) ◽  
pp. 161-174
Author(s):  
Rita Ningsih ◽  
Arfatin Nurrahmah
Keyword(s):  
Data Analysis ◽  
Self Efficacy ◽  
Random Sampling ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Regression Test ◽  
Program Test ◽  
Test Requirements ◽  
Linearity Test

The purpose of this research is to know the influence between self efficacy and adversity quotient on entrepreneurial interests of students, the effect of self efficacy on student entrepreneurial interests, and the effect of adversity quotient on student entrepreneurial interests. The method used is survey. Samples were obtained using simple random sampling technique as many as 105 students took entrepreneurship courses at one of the PTS in Jakarta. Data analysis is done using the help of the SPSS-16 program. Test requirements the analysis used is the test of normality, linearity test and multicolinearity test. The hypothesis test using a correlational test is followed by a double regression test. Based on the results of the research, the results that: 1) there are influence of self efficacy and adversity quotient jointly towards entrepreneurial interest. Self efficacy and adversity quotient contributions to entrepreneurial interest of 45.7% of the remaining 54.3% are donated by variables other than self efficacy and adversity quotient; 2) there is self efficacy influence on entrepreneurial interest, and 3) there is adversity quotient influence on entrepreneurial interest

scholarly journals THE EFFECT OF ORGANIZATIONAL CULTURE AND LEADERSHIP UPON JOB SATISFACTION AND JOB PERFORMANCE OF THE EMPLOYEES (The study at PT Promed Farma, Sukabumi, West Java)

2017 ◽  
Vol 2 (02) ◽  
pp. 21
Author(s):  
Ratno .
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Job Performance ◽  
Leadership Style ◽  
Random Sampling ◽  
Structural Equation ◽  
Employee Performance ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Equation Modelling

This study aims to examine the effect of the organizational culture and the leadership upon job satisfaction and job performance of the employees. The samples of this study are 125 employees of PT Promed Farma at the manufacturing division applying the proportional random sampling technique. And the hypothesis test has applied the Structural Equation Modelling (SEM) method. The Result of the Analysis has indicated that the organizational culture and the leadership have positively affecting job satisfaction. Organizational culture and job satisfaction have significantly and positively affected job performance of the employees, nevertheless, directly leadership has not significantly affected job performance of the employees. This research has proven that the organizational culture and the leadership have indirectly provided bigger effect upon job performance of the employees when it has been built up thru the highest level of job satisfaction. The variables of the organizational culture, leadership and job satisfaction have determined job performance of the employees which is 75% and the rest of 25% has been determined by other variables that have not been studied yet.Keywords: Organizational Culture, leadership style, job satisfaction and employee performance.

scholarly journals FORMING CUSTOMER LOYALTY THROUGH FACTORS IN MEDIATION OF CUSTOMER SATISFACTION

2021 ◽  
Vol 2 (2) ◽  
pp. 233-249
Author(s):  
Agung Hudaya
Keyword(s):  
Structural Equation Modeling ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Equation Modeling

The purpose of this study is to determine how price, service quality, customer satisfaction on customer loyalty and how much influence, price, service quality on customer satisfaction which has implications for customer loyalty. The sample used in this study amounted to 100 respondents who were taken by simple random sampling technique. Data analysis in this study used Structural Equation Modeling (SEM) which was carried out with the help of the SEM program from Smart PLS 3.0. Besides, this research also proves that the price variable will affect customer satisfaction, then the price will also affect customer loyalty, as well as service quality affects customer satisfaction and will also affect customer loyalty. and also the mediating variable of customer satisfaction which will affect customer loyalty. Blanja.com in Jakarta.

scholarly journals The relationship between job satisfaction and work performance of sub-district municipality administrators in the eastern region, Thailand

2021 ◽  
Vol 336 ◽  
pp. 09025
Author(s):  
Sakdipath Plikamin ◽  
Pongsatean Luengalongkot
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Sample Size ◽  
Random Sampling ◽  
Work Performance ◽  
Statistical Significance ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Eastern Region ◽  
The Relationship

The purpose of this paper is to study the relationship between job satisfaction and work performance of sub- district municipality administrators in the eastern region. The population used in this research is the head and sub-head of sub-district municipality, which have offices in 7 provinces of the eastern region of Thailand, totally 531 people. The sample size consisted of 400 people. Simple random sampling technique was used to collect data. The instruments used for collecting data were questionnaires. In the data analysis, pear son product moment correlation was used to analyse the relationship between job satisfaction and work performance of sub- district municipality administrators in the eastern region by setting statistical significance at the level of 0.01. The results showed that there is a relationship between job satisfaction and work performance of sub- district municipality administrators in the eastern region.

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