scholarly journals An empirical study of commerce students (undergraduate and postgraduate) for insurance industry in India

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ruchi Gupta
Keyword(s):  
Family Income ◽  
Insurance Industry ◽  
Economic Loss ◽  
Insurance Companies ◽  
P Value ◽  
Chi Square ◽  
Content Type ◽  
Career Preference ◽  
Commerce Students ◽  
Career Options

Purpose The purpose of this study is to find out the awareness, attitude and career preference of commerce students (undergraduate (UG) and post-graduate (PG)) for the insurance industry in India. Design/methodology/approach The data were collected from 800 commerce students (400 male students and 400 female students) through a structured questionnaire. The questionnaire had 18 items related to awareness, attitude and career preference for insurance. The reliability of the tool was assessed by Cronbach’s alpha. To establish the relationship between variables, cross-tabulation techniques that involved Chi-square tests were used. The conclusion was drawn based on probability values (p-value) taking the critical as 0.05 (Bivariate). The data was analyzed using SPSS. Findings The results revealed that commerce students-UG and PG were aware of the basics of insurance, irrespective of their gender and family income. The students have a positive attitude toward insurance, but lack awareness regarding career options in the insurance industry. Research limitations/implications This study included only UG and PG commerce students of Allahabad University and its constituent colleges, hence its findings cannot be generalized for the entire country. Practical implications This study can be beneficial to insurance companies in framing their policies as India has a huge young population. There is a need to make the students in higher education aware of the benefits of insurance to cover any unforeseen economic loss and also to make them aware of the career options in the insurance industry. Originality/value The present study bridges the gap between existing studies regarding awareness, attitude and career preference of students with gender and family income. To date, no study has been done to find the awareness and attitude of students toward the insurance industry, neither in terms of their becoming prospective customers nor in terms of career preference.

Enterprise risk management and Solvency II: the system of governance and the Own Risk and Solvency Assessment

2020 ◽  
Vol 21 (4) ◽  
pp. 317-332 ◽  
Author(s):  
Pablo Durán Santomil ◽  
Luis Otero González
Keyword(s):  
Risk Management ◽  
Insurance Industry ◽  
Solvency Ii ◽  
Enterprise Risk Management ◽  
Insurance Companies ◽  
Legal Form ◽  
Content Type ◽  
Enterprise Risk ◽  
Solvency Assessment

Purpose The purpose of this paper is to analyze how enterprise risk management (ERM), the system of governance and the Own Risk and Solvency Assessment (ORSA) have been boosted with the entry of Solvency II. Design/methodology/approach For this analysis, the authors have undertaken a survey of chief risk officers (CROs) working in Spanish insurance companies. Findings The results show that Solvency II has definitely promoted ERM in the European insurance industry and improved the system of governance of the insurance companies, and that the perceived value of the ORSA for the companies is higher than the cost. It is clear that the quality of ERM implemented by companies is higher in those that face more complex risks and with greater interdependencies – that is, larger companies, foreign insurers and insurers with several lines of business – but is unaffected by the legal form of the entity (mutual/corporation). Originality/value This study conducts primary research with surveys of CROs and develops a measure of the quality of ERM implemented by insurance companies.

Configuration analysis of influencing factors of operating efficiency based on fsQCA: evidence from China’s property insurance industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zhiguang Li ◽  
Yaokuang Li ◽  
Wei Zhang
Keyword(s):  
Technical Efficiency ◽  
Insurance Industry ◽  
Qualitative Comparative Analysis ◽  
Insurance Companies ◽  
Operating Efficiency ◽  
Content Type ◽  
Leverage Ratio ◽  
Property Insurance ◽  
High Loss ◽  
Core Conditions

Purpose Based on the perspective of complexity theory, the operation process of property insurance companies can be regarded as a complex dynamic nonlinear chaotic system. This paper aims to measure the operating efficiency of 29 Chinese domestic property and casualty (P&C) companies and 18 foreign-invested P&C companies from 2011 to 2017 and outline the path to achieving high-quality development. Design/methodology/approach The data were obtained from the Chinese Insurance Yearbook and China Statistical Yearbook 2012–2018. The data envelopment analysis method was used to calculate the technical efficiency of property insurance companies and fuzzy set qualitative comparative analysis is used for configuration analysis of determinants affecting technical efficiency. Findings This paper founds the average technical efficiency of Chinese domestic P&C insurance companies was 0.914 and that of foreign-invested P&C insurance companies was 0.895. The average total factor productivity of Chinese domestic P&C insurance companies was 1.058 and that of foreign-invested P&C insurance companies was 1.051. There were three modes to improve the company’s technical efficiency, with high loss ratio and low reinsurance ratio, poor employee education and higher leverage ratio and high leverage ratio and low reinsurance ratio as the core conditions. Originality/value This study puts forward four applicable, targeted and proven ways to improve the technical efficiency of China’s P&C insurance industry. These configurations were verified by the cases of existing property insurance companies, which can provide practical references for the insurance industry.

scholarly journals Determinants of Unethical Behavior by Stakeholders in the Medical Insurance Industry in Zimbabwe: An African Humanism (Hunhu/Ubuntu) Approach

2016 ◽  
Vol 5 (2) ◽  
pp. 63
Author(s):  
Sifile Obert ◽  
Zimbiti Phillip Okay ◽  
Chavunduka Desderio
Keyword(s):  
Organizational Performance ◽  
Insurance Industry ◽  
Case Study Research ◽  
Medical Insurance ◽  
Insurance Companies ◽  
Structured Interviews ◽  
Risky Behaviour ◽  
Chi Square ◽  
Ethical Practices ◽  
Qualitative Methodologies

There is a continuous decline in the performance of medical insurance companies in Zimbabwe resulting in these companies failing to meet their obligations to stakeholders as seen by failure to pay wages, policy holders’ medical bills and dividends to shareholders. While research shows <em>Hunhu/Ubuntu </em>as a requirement for ethical practices that bring about good business and moral practices, it does not show how <em>Hunhu/Ubuntu </em>influences stakeholders, employee behaviour and organizational performance. Due to this glaring gap, the study was designed to investigate: the causes of unethical behaviour in the medical insurance industry, the attributes of African Humanism and how it influences people’s behaviour in medical insurance firms. A case study research design was used where both quantitative and qualitative methodologies were employed. Closed and open-ended questionnaires, semi-structured interviews and focus group discussions were conducted. Chi-square tests were used for data analysis. Findings of the study show that <em>Hunhu/Ubuntu</em> moulds good behaviour and is essential for avoiding risky behaviour which curtails organizational performance<strong>.</strong>

scholarly journals ANALISIS HUBUNGAN PENGETAHUAN, PENDAPATAN, POLA MAKAN DENGAN KEJADIAN STUNTING

2021 ◽  
Vol 7 (4) ◽  
pp. 613-619
Author(s):  
Yuka Oktafirnanda ◽  
Hasanah Pratiwi Harahap ◽  
Ani Deswita Chaniago
Keyword(s):  
Short Stature ◽  
Family Income ◽  
Health Workers ◽  
P Value ◽  
Local Health ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
Presentation Methods ◽  
June July

Background: Short stature is one of many problems nowadays, many factors trigger Short stature in toddlers including mother's knowledge. Most mothers do not know how to process and choose the right food, do not understand a good diet for toddlers, family income is also a factor that led to the limited choice of food, so the food is not varied. Based on preliminary research conducted in Helvetia Village 3 of 5 toddlers undergo short stature. One of them was brief.Purpose:  This study aimed to determine the correlation of knowledge, income, and diet with the incidence of Short stature in Helvetia Village, Labuhan Deli Sub-District.Methods: The research design used an analytic survey with a cross-sectional approach.  It was conducted on June – July 2021. Data were collected by using questionnaires. The populations in this study were all toddlers aged >2 - 5 years of 40 toddlers. Data were analyzed by using univariate and bivariate analyses with the Chi-Square test.  Meanwhile, the Multivariate used Binary Logistics.Results:  From the results of the chi-square test about mothers’ knowledge, family income, and diet significantly associated with the incidence of Short stature in Helvetia Village of  Labuhan Deli Sub-District with a p-value of 0.00, 0.002, 0.014. Based on the Binary logistic variable test, the most dominant influence on the incidence of Short stature was Mothers’ Knowledge with Exp(B) 5.735.Conclusion: Based on the result showed it can be concluded that the correlation of  Mother’s Knowledge, Family Income, and Diet with Short stature was found in Helvetia Village, Labuhan Deli Sub - District. The most influential variable on Short stature was Mother's Knowledge.Suggestion Mother's knowledge related to stunting should continue to be improved by holding regular counseling by local health workers. That way mothers can discuss and have broad insight related to nutrition, processing and presentation methods that are right for their children. Keywords: Knowledge, Income, Diet, Short stature ABSTRAK Latar Belakang: Stunting merupakan salah satu masalah yang banyak terjadi saat ini, banyak faktor pemicu terjadinya stunting pada balita diantaranya pengetahuan ibu, banyak ibu tidak mengetahui cara pengolahan makanan yang tepat dan  pemilihan makanan. Kemudian bagaimana pola makan yang baik untuk balita, serta faktor pendapatan keluarga yang menyebabkan terbatasnya pilihan makanan, sehingga makanan anak jadi tidak bervariasi. Survei awal yang dillakukan di Desa Helvetia dari 5 orang balita, 3 diantaranya mengalami stunting dimana 1 orang bertubuh sangat pendek.Tujuan penelitian ini dilakukan untuk melihat hubungan pengetahuan, pendapatan, dan pola makan dengan kejadian stunting di Desa Helvetia Kecamatan Labuhan Deli.Metode:  Desain Penelitian yang digunkaan adalah survei analitik dengan pendekatan cross sectional. Penelitian dilakukan bulan Juni-Juli 2021. Pengumpulan data menggunakan kuisioner. Populasi dalam penelitian ini yaitu semua balita berusia >2 tahun sampai 5 tahun sebanyak 40 orang. Pengambilan sampel menggunakan tekhnik total populasi. Analisa data Univariat, Bivariat dengan Chi-Square dan Multivariat menggunakan Binary Logistik.Hasil: Dari hasil chi-quare test Pengetahuan Ibu, Pendapatan Keluarga, Pola Makan, secara signifikan berhubungan dengan kejadian stunting di Desa Helvetia Kecamatan Labuhan Deli dengan nilai P-Value 0,00 , 0,002 , 0,014. Dan dari Uji Binary logistic variabel yang paling dominan berpengaruh terhadap kejadian stunting adalah Pengetahuan ibu dengan Exp(B) 5.735.Kesimpulan: Ada hubungan Pengetahuan Ibu, Pendapatan Keluarga, Pola Makan dengan Kejadian Stunting di Desa Helvetia Kecamatan Labuhan Deli. Variabel paling berpengaruh terhadap stunting adalah Pengetahuan Ibu.Saran Pengetahuan ibu terkait stunting sebaiknya terus ditingkatkan dengan diadakannya penyuluhan-penyuluhan secara berkala oleh tenaga kesehatan setempat. Dengan begitu ibu-ibu dapat berdiskusi dan punya wawasan yang luas terkait gizi, cara pengolahan dan penyajian yang tepat untuk anaknya. Kata Kunci : Pengetahuan, Pendapatan, Pola Makan, Stunting  

scholarly journals Hubungan antara Karakteristik Demografi dan Pengetahuan dengan Self Management Hipertensi Pada Masyarakat Suku Timor: Penelitian Cross sectional

2020 ◽  
Vol 11 (3) ◽  
pp. 245
Author(s):  
Siti Sakinah ◽  
Jacob M Ratu ◽  
Pius Weraman
Keyword(s):  
Family Income ◽  
Demographic Data ◽  
Education Level ◽  
Demographic Characteristics ◽  
Self Management ◽  
P Value ◽  
Tribal Community ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test

Introduction: Caring and treatment of hypertension is a long process that requires a strategy in managing the disease, one of which is self management. The purpose of This study was to determine the correlation between Demographic Characteristics and knowledge with Self Management of Hypertension in the Timor tribal community. Methods: This research was a descriptive analytic study with a coros sectional approach conducted on 70 the timor tribal community in the Province of East Nusa Tenggara. The study was conducted in February 2020. Demographic characteristics studied include gender, age, education level, employment and family income. Components of Self Management Hypertension measured include drug swallowing, diet and control of blood pressure. Demographic data, knowledge and Self Management of Hypertension were measured using a questionnaire and analyzed using chi square test using SPSS 21. Results: The demographic characteristics (age and education level) and knowledge correlated positively with self management of hypertension. Age with p value (0,001), while level of education and knowledge with p value (0,000). Conclusions and recommendations: increasing age reduces hypertension self management abilities, meanwhile higher education and good knowledge improve hypertension self management. The recommendations of this study are that early and ongoing education is needed to increase knowledge in the management of hypertension. Keywords: demographic characteristics; knowledge; self management; hypertension ABSTRAK Pendahuluan: Pengobatan dan perawatan hipertensi merupakan suatu proses panjang yang membutuhkan strategi dalam mengelola penyakit tersebut, salah satunya adalah menegemen diri (self management). Penelitian ini bertujuan untuk mengetahui Hubungn antara Karakteristik Demografi dan pengetahuan dengan Self Management Hipertensi Pada Masyarakat Suku Timor. Metode: Penelitian ini adalah penelitian deskriptif analitik dengan pendekatan coros sectional yang dilakukan pada 70 masyarakat suku Timor di propinsi Nusa Tenggara Timur. Penelitian dilaksanakan pada bulan Februari 2020. Karakteristik demografi yang diteliti antara lain Jenis Kelamin, Usia, Tingkat Pendidikan, Pekerjaan dan Penghasilan Keluarga. Komponen Self Management Hipertensi yang diukur yaitu tindakan menelan obat, diet dan kontrol tekanan darah. Data demografi, pengetahuan dan Self Management Hipertensi diukur dengan menggunakan kuesioner dan dianalisis dengan menggunkan chi square Test dengan bantuan SPSS 21. Hasil: Karakteristik demografi (usia dan tingkat pendidikan) dan pengetahuan berkolerasi positif dengan self management hipertensi . Usia dengan pvalue (0,001), sedangkan tingkat pendidikan dan pengetahuan dengan p value (0,000). Kesimpulan dan rekomendasi : semakin bertambah usia mengurangi kemampuan self management hipertensi, sementara itu pendidikan tinggi dan pengetahuan yang baik meningkatkan self management hipertensi. Rekomendasi penelitian ini adalah diperlukan edukasi sejak dini dan berkelanjutan untuk meningkatan pengetahuan dalam penatalaksanaan penyakit hipertensi. Kata kunci: karakteristik demografi; pengetahuan; self management; hipertensi

Market structure, efficiency and profitability of insurance companies in Ghana

2015 ◽  
Vol 10 (4) ◽  
pp. 648-669 ◽  
Author(s):  
Abdul Latif Alhassan ◽  
George Kojo Addisson ◽  
Michael E. Asamoah
Keyword(s):  
Market Structure ◽  
Life Insurance ◽  
Insurance Industry ◽  
Consumer Welfare ◽  
Insurance Market ◽  
Insurance Companies ◽  
Insurance Markets ◽  
Ample Evidence ◽  
Content Type ◽  
The Impact

Purpose – The purpose of this paper is to examine the impact of the regulatory-driven market structure on firm pricing behaviour by testing the structure-conduct-performance (S-C-P) hypothesis for both life and non-life insurance markets in Ghana. Design/methodology/approach – Using a panel data on 14 life and 22 non-life insurers from 2007 to 2011, the authors employed the Herfindahl Hirschman Index and concentration ratio as proxies for the S-C-P hypothesis while efficiency scores were estimated using the data envelopment analysis technique to proxy for the efficient structure (ES) hypothesis. The dependent variable, profitability was measured as return on assets while controlling for size, underwriting risk, leverage, GDP growth rate and inflation. The models were estimated using the panel corrected standard errors of Beck and Katz (1995) and random effects estimations. Findings – The results from the empirical estimation provide ample evidence in support for ES hypothesis for both life and non-life insurance markets. While conflicting results was found for SCP hypothesis in the non-life insurance market, it was rejected in the life insurance market. The findings also point to an increasing level of competition in both life and non-life insurance industry in Ghana though they still remain concentrated with the life insurance sector having high levels of efficiency compared to the non-life sector. Practical implications – The findings of the study will enhance the understanding of firm behaviour in the new markets created to shape regulatory and competition policies of the regulator to promote consumer welfare while ensuring a stable industry to enhance its role in economic development. Originality/value – This is the first study to test the market power and efficient hypotheses on the insurance industry in Ghana. To the best of the author’s knowledge, this study is the first to examine the determinants of profitability in the non-life insurance market.

Developing high performance work system for Indian insurance industry

2017 ◽  
Vol 66 (3) ◽  
pp. 320-337 ◽  
Author(s):  
Naval Garg ◽  
Bijender Kumar Punia
Keyword(s):  
Factor Analysis ◽  
High Performance ◽  
Rating Scale ◽  
Insurance Industry ◽  
Insurance Companies ◽  
Primary Data ◽  
Content Type ◽  
Work System ◽  
High Performance Work System ◽  
Structured Questionnaire

Purpose Modern age witnessed an exponential growth of high performance work practices (HPWPs) at workplace. This phenomenal increase in quest of performance excellence has fascinated both researchers and practitioners. The purpose of this paper is to develop a conceptual model of HPWPs for insurance companies of India. Design/methodology/approach A structured questionnaire comprising of 35 HPWPs with a five-point rating scale has been used. Model is based on two important paradigm of HR practices – employees’ awareness and perception for HPWPs. Factor analysis is followed by confirmatory factor analysis to build a model of HPWPs for insurance industry in India. Findings Of the 35 practices 17 get reduced to most applicable practices constituting high performance work system (HPWS) for insurance industry. The paper arrives at appropriate model of HPWPs. Research limitations/implications Paper has successfully developed model for insurance companies. Taking clue from findings, insurance practitioners could deal with various HR related challenges in their respective companies. Originality/value The paper uses primary data collected using structured questionnaire to develop HPWS.

scholarly journals A STUDY ON CUSTOMER PERCEPTION TOWARDS LIFE INSURANCE CORPORATION OF INDIA (WITH SPECIAL REFERENCE TO KUMBAKONAM TOWN)

2021 ◽  
Vol 9 (1) ◽  
pp. 1265-1269
Author(s):  
Dr. T. UNNAMALAI, V. RAJINIKANTH
Keyword(s):  
Customer Satisfaction ◽  
Special Reference ◽  
Life Insurance ◽  
Insurance Industry ◽  
Insurance Companies ◽  
Primary Data ◽  
Chi Square ◽  
Customer Perception ◽  
Chi Square Test

This study shows at how consumers feel towards life insurance companies in Kumbakonam. Since people are becoming more aware of their own mortality and the insurance industry is becoming more competitive, it is important for insurance providers to consider their customers' needs. The primary goal of this research is to determine customer satisfaction with LIC. This research is based on primary data collected via a questionnaire from 150 policyholders in Kumbakonam, and the data was analysed using percentages and the chi-square test to determine the factors that influence customer satisfaction with LIC.

How customer orientation enhances salespeople’s performance? A case study from an international market

2018 ◽  
Vol 25 (7) ◽  
pp. 2460-2477
Author(s):  
Amjad Abu ELSamen ◽  
Mamoun N. Akroush
Keyword(s):  
Job Satisfaction ◽  
Customer Orientation ◽  
Insurance Industry ◽  
Personal Characteristics ◽  
Insurance Companies ◽  
Sales Managers ◽  
Content Type ◽  
Adaptive Selling ◽  
Mediating Role

Purpose The purpose of this paper is to examine the mediating role of salespeople’s customer orientation on the relationship between sales manager personal characteristics, fellow salespeople’s characteristics, job satisfaction and adaptive selling and salespeople’s performance in the insurance industry in Jordan. Design/methodology/approach A structured and self-administered survey was employed targeting 500 insurance salespeople working at insurance companies operating in Jordan. The final sample size was 320 salespeople representing a response rate of 64 percent. A Confirmatory factor analysis was used to assess the research constructs dimensions, unidimensionality, validity and composite reliability. Structural path analysis was also used to test the hypothesized relationships of the research model. Findings The empirical findings indicate that salespeople’s customer orientation fully mediates the effect of fellow salespeople’s characteristics and adaptive selling on salespeople’s performance. Sales managers’ personal characteristics have a direct effect on salespeople’s performance, contrary to job satisfaction that had no effect on salespeople’s performance. Research limitations/implications This paper has examined only five factors that affected directly and indirectly salespeople’s performance; meanwhile other factors may affect their performance, such as salespeople experience, internal marketing and corporate image. Additionally, the fact that paper’s sample consisted only of insurance salespeople working at insurance companies limits its generalization potential to other industries. Practical implications The findings emphasize the importance of fostering good relationships among fellow salespeople’s characteristics and adaptive selling strategies. Further, sales managers’ personal characteristics directly affecting salespeople’s performance signifies the importance to hire managers with the right personal approach. Originality/value This paper represents one of the early attempts that investigate factors affecting salespeople’s performance through the mediating role of customer orientation. Accordingly, the findings shed more light into the strategic role of this construct in enhancing salespeople’s performance. Also, the paper is the first of its kind to build and examine an integrated model of salespeople’s performance in the insurance market of Jordan, which provides valuable empirical evidence concerning the drivers of salespeople’s performance in the insurance industry in Jordan.

scholarly journals Measuring the effectiveness of intermediary loyalty programmes in the motor insurance industry: loyal versus non-loyal customers

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manuel Leiria ◽  
Efigénio Rebelo ◽  
Nelson deMatos
Keyword(s):  
Insurance Industry ◽  
Binary Logistic Regression ◽  
Data Access ◽  
Insurance Companies ◽  
Insurance Company ◽  
Content Type ◽  
Customer Data ◽  
Insurance Policies ◽  
Motor Insurance ◽  
Value Propositions

PurposeThe insurance industry has not been able to effectively retain its customers and struggles to establish and maintain long-lasting relationships with them. The purpose of this paper is thus to identify the main factors that explain the cancellation of motor insurance policies by individual customers, considering the influence of intermediaries on their decisions.Design/methodology/approachThe data used in this research is based on a sample of 3,500 insurance policies that lapsed during the period of analysis between January and July 2017, against another sample of 3,500 policies that did not lapse, from a major insurance company in Portugal. Binary logistic regression was used for data analysis, using IBM SPSS software.FindingsAggressive tactics by insurance companies for customer acquisition may induce the cancellation of insurance policies. More valuable customers, the policies with higher premiums and recent claims, as well as the ancillary intermediaries and agents, are determinants of insurance cancellation. Conversely, the payment of policies by direct debit and without instalments reduces the probability of cancellations.Research limitations/implicationsThe main limitation of this study is the restriction on data access. Insurance companies are significantly resistant to sharing their customer data – including with academic researchers – even in an anonymised form.Practical implicationsThe paper highlights internal and external practices of insurance companies that should be reformulated to significantly improve their performance regarding product cancellation, related to customer information management, mistrust behaviours related to stakeholders and new value propositions that deepen the relationships with intermediaries.Originality/valueThis research developed a framework with which to identify the factors that are mainly associated with motor insurance cancellation and to predict its likelihood.

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