A study on the multidimensional information management capability of knowledge workers

2016 ◽  
Vol 68 (2) ◽  
pp. 138-154 ◽  
Author(s):  
Yujong Hwang
Keyword(s):  
Information Management ◽  
Management Practices ◽  
Information Science ◽  
Knowledge Workers ◽  
Partial Least Square ◽  
Least Square ◽  
Diagnostic Tools ◽  
Content Type ◽  
Management Capability ◽  
New Instruments

Purpose – Drawing upon the extant literature from information systems (IS), information science, psychology, marketing, management, and IT training, the purpose of this paper is to propose information management capability (IMC) construct and its sub-dimensions. Design/methodology/approach – New instruments were developed and validated to measure the proposed IMC constructs. The proposed model was empirically tested using the data collected from 120 knowledge workers using SPSS and partial least square. Findings – This research proposes and confirms that IMC has formative sub-dimensions such as sensing, collecting, organizing, processing, and maintaining. Originality/value – The study findings provide important insights on enhancing knowledge workers’ information management practices and subsequent knowledge management practices. The new instruments can be used as diagnostic tools for knowledge workers’ recruiting, ongoing assessment, and training.

scholarly journals An empirical study of long-term personal project information management

2016 ◽  
Vol 68 (4) ◽  
pp. 495-522 ◽  
Author(s):  
Klen Copic Pucihar ◽  
Matjaž Kljun ◽  
John Mariani ◽  
Alan John Dix
Keyword(s):  
Project Management ◽  
Tacit Knowledge ◽  
Information Management ◽  
Management Practices ◽  
Personal Information ◽  
Knowledge Workers ◽  
Information Space ◽  
Management Tools ◽  
Content Type ◽  
Personal Project

Purpose – Personal projects are any kind of projects whose management is left to an individual untrained in project management and is greatly influenced by this individual’s personal touch. This includes the majority of knowledge workers who daily manage information relating to several personal projects. The authors have conducted an in-depth qualitative investigation on information management of such projects and the tacit knowledge behind its processes that cannot be found in the organisational structures of current personal information management (PIM) tools (file managers, e-mail clients, web browsers). The purpose of this paper is to reveal and understand project information management practices in details and provide guidelines for personal project management tools. Design/methodology/approach – Semi-structured interviews similar to that in several other PIM exploratory studies were carried out focusing on project fragmentation, information overlap and project context recreation. In addition, the authors enhanced interviews with sketching approach not yet used to study PIM. Sketches were used for articulating things that were not easily expressed through words, they represented a time stamp of a project context in the projects’ lifetime, uncovered additional tacit knowledge behind project information management not mentioned during the interviews, and were also used to find what they have in common which might be used in prototype designing. Findings – The paper presents first personal project definition based on the conceptualisations derived from the study. The study revealed that the extensive information fragmentation in the file hierarchy (due to different organisational needs and ease of information access) poses a significant challenge to context recreation besides cross-tool fragmentation so far described in the literature. The study also reveals the division of project information into core and support and emphasises the importance of support information in relation to project goals. Other findings uncover the division of input/output information, project overlaps through information reuse, storytelling and visualising information relations, which could help with user modelling and enhancing project context recreation. Research limitations/implications – On of the limitations is the group of participants that cannot represent the ideally generalised knowledge worker as there are many different kinds of knowledge workers and they all have different information needs besides different management practices. However, participants of variety of different backgrounds were observed and the authors converged observations into points of project information management similarities across the spectrum of different professions. Nevertheless, its observations and conceptualisations should be repeatable. For one, some of the issues that emerged during this work have been to different extents discussed in other studies. Practical implications – The empirical findings are used to create guidelines for designing personal project information management tools: support the selective focus on information with the division into core and supportive information; visualise changes in project information space to support narratives for context recreation; overcome fragmentation in the file system with selective unification; visualising project’s information relationship to better understand the complexity of project information space; and support navigating in project information space on two axes: time and between projects (overlaps through information). Originality/value – The study presents a longitudinal insight into personal project information management. As such it provides a first formal definition of personal project from the information point of view. The method used in the study presented uses a new approach – sketching in which participants externalised and visualised personal information and projects they discussed. The insights derived from the study form design implications for personal project management tools for knowledge workers.

Modeling the Relationship between Human Intelligence, Knowledge Management Practices, and Innovation Performance

2015 ◽  
Vol 14 (01) ◽  
pp. 1550012 ◽  
Author(s):  
M. F. Noordin ◽  
Z. A. Karim
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Knowledge Workers ◽  
Empirical Studies ◽  
Partial Least Square ◽  
Innovation Performance ◽  
Least Square ◽  
Human Intelligence ◽  
Spiritual Potential ◽  
The Relationship

Pioneers in knowledge management (KM) have well articulated the relationship between KM and innovation. In addition, there are many theoretical papers as well as empirical studies that examined the positive relationship between KM and innovation. However, these empirical studies analysed the relationship between KM and innovation at management or organisational level. There is a need to study this relationship at the knowledge workers level to see how they actually influence their organisational KM and innovation. This study aims to analyse the knowledge worker's intelligence, emotional, and spiritual potential towards KM and innovation as well as examine the relationship between knowledge workers, KM and innovation. Survey questionnaires are used to measure knowledge workers' intelligence quotient (IQ), emotional quotient (EQ), and spiritual quotient (SQ), their KM processes involvement, and perception on their innovation performance. Partial least square (PLS) analysis is used in the analyses to determine the relationship between human intelligence, KM processes and innovation performance. Results indicate that human EQ and SQ influenced KM and innovation but not IQ.

Relationship between human resource management practices and informal workplace learning

2019 ◽  
Vol 31 (8) ◽  
pp. 551-576 ◽  
Author(s):  
Md Shariful Alam Khandakar ◽  
Faizuniah Pangil
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Workplace Learning ◽  
Organizational Support ◽  
Management Practices ◽  
Partial Least Square ◽  
Least Square ◽  
Content Type ◽  
Hrm Practices

Purpose This study aims to examine the relationship between human resource management (HRM) practices and informal workplace learning. Design/methodology/approach Data were collected from a sample of 381 employees working as heads of the department of branches in private commercial banks of Bangladesh. Hypotheses were tested by using structural equation modelling-partial least square. Findings Findings of the study revealed that HRM practices such as selective hiring, extensive training, performance appraisal, compensation practices, empowerment and information-sharing, significantly positively related with informal workplace learning. Originality/value Based on the situated learning and organizational support theory, this study is empirically testing how HRM practices influence informal workplace learning.

Process innovation in the digital age of business: the role of digital business intensity and knowledge management

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Joseph K. Nwankpa ◽  
Yaman Roumani ◽  
Pratim Datta
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Empirical Support ◽  
Process Innovation ◽  
Partial Least Square ◽  
Least Square ◽  
Content Type ◽  
Positive Effects ◽  
The Impact

Purpose This paper aims to examine the dynamic relationship between digital business intensity (DBI) and process innovation through knowledge management. More specifically, the paper investigates the mechanism through which DBI and knowledge management jointly influence process innovation. Design/methodology/approach The study used a single informant approach of data collection and consistent with prior research, and a random sample of CIOs was selected and invited to participate in the survey resulting in a total 193 usable responses. The analysis and empirical validation of the research model used partial least square. Findings The results reveal a positive link between DBI and process innovation. This finding presents empirical support for hitherto anecdotal evidence regarding the impact of DBI on process innovation. In particular, the study notes the impactful role of DBI as an input repertoire that facilitates knowledge management with subsequent positive effects on process innovation. Results further surface an accentuating interplay between DBI and knowledge management on process innovation. Originality/value The current study advances our understanding of how DBI, a pre-condition to attaining digital business strategy, influences process innovation. Moreover, investigating the consequences of DBI should help offer an initial insight to managers and top management facing the challenge of implementing a successful digital footprint in an increasingly digital business landscape. Furthermore, to the best of the authors’ knowledge, this study is the first to investigate how digitization efforts and knowledge management practices jointly affect process innovation.

The impact of information security management practices on organisational agility

2020 ◽  
Vol 28 (5) ◽  
pp. 681-700
Author(s):  
Muhamad Khairulnizam Zaini ◽  
Mohamad Noorman Masrek ◽  
Mad Khir Johari Abdullah Sani
Keyword(s):  
Information Security ◽  
Structural Equation ◽  
Management Practices ◽  
Security Management ◽  
Partial Least Square ◽  
Least Square ◽  
Information Security Management ◽  
Content Type ◽  
The Impact ◽  
Organisational Agility

Purpose This study aims to determine the extent to which information security management (ISM) practices impact the organisational agility by examining the relationship between both concepts. Design/methodology/approach A quantitative method research design has been used in this study. This study was conducted throughout Malaysia with a total of 250 valid questionnaires obtained from managers and executives from the Multimedia Super Corridor (MSC)-status companies. Structural equation modelling (SEM) using partial least square was used to analyse the data and to test all nine hypotheses developed in this study. Findings Findings from this study indicate that operational agility (OA) is significantly related to ISM practices in MSC-status companies. The validation of the structural model of nine hypotheses developed for this study has demonstrated satisfactory results, exhibited six significant direct relationships and three insignificant relationships. Research limitations/implications This study has addressed the needs for a comprehensive, coherent and empirically tested ISM practices and organisational agility framework. The current theoretical framework used in this study emphasised on the ISM–organisational agility dimensions that are predominantly important to ascertain high level of ISM practices and perceived agility level among the information technology (IT) business companies in Malaysia. With the application of SEM for powerful analysis, the empirical-based framework established in this study was validated by the empirical findings, thus contributing significantly to the field of information security (InfoSec). Originality/value This study has filled the research gap between different constructs of ISM practices and OA. The model put forth in this study contributes in several ways to the InfoSec research community. The recognition of InfoSec practices that could facilitate organisational agility in the IT industry in Malaysia is vital and contributes to more value creation for the organisations.

Exploration of factors affecting the use of Web 2.0 for knowledge sharing among healthcare professionals: an Indian perspective

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bhawana Maheshwari ◽  
Miguel Sarrion ◽  
Manoj Motiani ◽  
Siobhan O'Sullivan ◽  
Rajesh Chandwani
Keyword(s):  
Web 2.0 ◽  
Knowledge Sharing ◽  
Cultural Context ◽  
Structural Equation ◽  
Healthcare Professionals ◽  
Knowledge Workers ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Content Type

Purpose This study aims to explore knowledge sharing (KS) attitudes and intention of healthcare professionals in India through the use of information and communication technology platforms such as Web 2.0. The research specifically focuses on individual motivators such as the face, reputation and reciprocity, which, to an extent, are influenced by indigenous culture. Design/methodology/approach The study uses a cross-sectional survey design to collect data. A sample of 207 was obtained from professionals working in healthcare in India. The data were analyzed using the partial least square-structural equation modeling. Findings The results confirmed that attitude toward KS leads to the intention to share knowledge. Attitude toward KS using Web 2.0 was found to be positively related to self-efficacy and reciprocity. Furthermore, face and reputation were found to moderate the relationship between attitude and intention to share knowledge while the moderating effect of rewards was found to be insignificant. Research limitations/implications This study was limited to healthcare professionals in India. Knowledge workers in other industries can be considered for further studies. Practical implications This study provides useful insights into KS practices using Web 2.0 among knowledge workers. Particularly it emphasizes the individual motivators, which can be manipulated by Web 2.0 designers to nurture a positive attitude toward KS and to encourage user’s participation. Originality/value The study investigates, using an integrated theoretical framework, how certain factors act as a motivator or a barrier for sharing knowledge using Web 2.0. in the specific cultural context of healthcare professionals in India.

Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

2019 ◽  
Vol 31 (4) ◽  
pp. 532-554 ◽  
Author(s):  
Tommy Lau ◽  
Man Lai Cheung ◽  
Guilherme D. Pires ◽  
Carol Chan
Keyword(s):  
Hong Kong ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Positive Impact ◽  
Partial Least Square ◽  
Least Square ◽  
Survey Method ◽  
Content Type ◽  
The Impact

Purpose The abolishment of the wine tax in Hong Kong has led to increased wine consumption and increased demand for wine-related professionals, such as sommeliers. Yet the importance of sommeliers’ value-adding performance in the context of upscale Chinese restaurants has not been examined. To address this gap, the SERVQUAL framework is adopted to examine the influence of sommeliers’ service quality (SQ) on customer satisfaction (CS) and loyalty in the context of upscale Chinese restaurants in Hong Kong. Design/methodology/approach The survey method is used to collect data from 302 units of the population of interest, partial least square-structural equation modelling (PLS-SEM) is used to test the links between constructs. Findings Four of the seven dimensions of sommeliers’ service quality, namely, empathy, tangibles, credibility and assurance, have a significant positive impact on customer satisfaction and customer loyalty, whereas the impact of perceived value and responsiveness on customer satisfaction and customer loyalty is positive but only marginally significant. Reliability has a weak and non-significant impact on customer satisfaction and customer loyalty. Research limitations/implications Examining a small number of upscale Chinese restaurants in Hong Kong limits generalisation of the findings to other contexts. Replication of the research in different contexts will enhance generalizability. In terms of implications, the discussion highlights the importance of sommeliers’ service performance on customers’ SQ perceptions SQ, CS and loyalty, all of which are important variables for restaurateurs. Originality/value To the best of the authors’ knowledge, this is the first study of the influence of the quality of sommelier’s SQ on CS and loyalty in upscale Chinese restaurants in Hong Kong. Given the lack of attention to this service role in the literature, the study contributes theory from which further understanding can develop.

Institutional context and hotel social responsibility

Kybernetes ◽  
2014 ◽  
Vol 43 (3/4) ◽  
pp. 413-426 ◽  
Author(s):  
María Dolores Sánchez-Fernández ◽  
Alfonso Vargas-Sánchez ◽  
Paula Remoaldo
Keyword(s):  
Social Responsibility ◽  
Institutional Theory ◽  
Geographical Area ◽  
Institutional Context ◽  
Theoretical Framework ◽  
Northern Region ◽  
Structural Equations ◽  
Partial Least Square ◽  
Least Square ◽  
Content Type

Purpose – The authors want to study the connection between institutional theory and corporate social responsibility (CSR) in the set of hotels with three, four and five star situated in Galicia (Spain) and in the Northern region of Portugal. The authors aim to see whether there is a contrast of isomorphic behaviour in the institutional context of both regions. Design/methodology/approach – A quantitative study in which the authors apply the partial least square (PLS) technique, a methodology based on structural equations models using the software Visual-PLS. The authors intend to study the relationships between the pressures of institutional context and CSR practices, together with the relationship between legitimacy and these practices. The focus of the proposed model is based on the system theory. Findings – The main findings of this research clearly show that hotels are incorporated into an institutional context marked by enforced and regulatory pressures. Research limitations/implications – The proposed research model can be replicated using other units of study, sectors, geographic areas, among others, due to the explanatory capacity of the theoretical framework used. Originality/value – The originality of this work derives from the main contributions based on the theoretical framework (institutional theory and CSR), the object of study and geographical area (three, four and five star hotels located in Galicia and in the North of Portugal), the context (economic crisis), the field of study (private sphere) and the type of organizations (profit making).

Malaysian SMEs m-commerce adoption: TAM 3, UTAUT 2 and TOE approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maruf Gbadebo Salimon ◽  
Olanrewaju Kareem ◽  
Sany Sanuri Mohd Mokhtar ◽  
Olayemi Abdullateef Aliyu ◽  
Jibril Adewale Bamgbade ◽  
...  
Keyword(s):  
Technology Acceptance ◽  
Sample Size ◽  
Online Survey ◽  
Computer Anxiety ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Universal Theory ◽  
Content Type ◽  
Environment Model

Purpose The purpose of this study is to examine the factors that influence Malaysian Small and Medium Enterprises (SMEs) to adopt mobile commerce (m-commerce) by integrating the constructs of Technology Acceptance Model 3 (TAM 3), Universal Theory of Acceptance and Use of Technology 2 and Technology-Organization-Environment model. Though numerous m-commerce adoption (MCA) studies have been conducted, lesser attention is paid to how hedonic motivation (HM) can influence organizational users such as SMEs. This study bridges the gap by integrating the three models to provide a new lens to guide SMEs. Design/methodology/approach To examine the factors that influence the adoption of m-commerce, the researchers collected data from SMEs in Malaysia using an online survey. The sample size of the participants was determined through the available list provided by SME Corp Malaysia. The researchers also used Krejcie and Morgan’s sample size and G * Power techniques to determine that the sample size was appropriate. The data collected were analyzed using partial least square-structural equation modeling. Findings The findings of this study reveal that technological factors (computer self-efficacy [CSE], result demonstrability [RD] and computer anxiety [CA]) positively and significantly influence MCA. Likewise, the organizational/environmental factors (m-commerce knowledge, pressure from trading partners and pressure from competitors) positively and significantly influence MCA. The moderating influence of HM was also achieved on the relationship between CSE and RD. However, the proposed hedonic moderating relationship between CA and the adoption of m-commerce is not significant. Research limitations/implications This study integrates three models to explain the adoption of m-commerce among SMEs in Malaysia and tested the moderating influence of HM. The results obtained better explain the decision by the SMEs to use m-commerce. Originality/value The study critically considered how m-commerce can be adopted by SMEs in Malaysia, which previous studies have largely ignored. Considering this, the study, therefore, advances a new relationship by integrating Technology-organization-environment model with TAM 3 and the moderating influence of HM to explain MCA among SMEs. This paper is one of the few research studies to test the moderating influence of HM in this regard.

Factors affecting the performance of the traditional fisheries fishing effort in the regency of Kubu Raya, West Borneo

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sigit Sugiardi ◽  
Jamhari Jamhari ◽  
Slamet Hartono ◽  
Lestari Rahayu Waluyati
Keyword(s):  
Environmental Economics ◽  
Structural Equation ◽  
Fishing Effort ◽  
Partial Least Square ◽  
Least Square ◽  
Cultural Environment ◽  
Direct Influence ◽  
Analysis Model ◽  
Content Type ◽  
Traditional Fishing

Purpose This study aims to explain the factors that affect the performance of traditional fishing business at Kubu Raya Regency of West Borneo Province. Design/methodology/approach The method used in this research is quantitative method. The research location in Kubu, Padang Tikar and Teluk Pakedai sub-districts of Kubu Raya Regency of West Borneo Province, considering the location is the target of CCDP-IFAD in Kubu Raya district. The data analysis model in this research is done by using structural equation model (SEM) approach with assisted WarpPLS program (partial least square development). Findings Based on the results of the analysis of SEM, it is revealed that the direct influence of the six dependent variables the environment of the individual fisherman, regulatory and government policy, environmental economics, a social-cultural environment, managerial capacity and the sustainability of the business aspects of ecological management affect directly toward traditional capture fisheries business performance, only empowerment that is not directly influential on performance of traditional capture fisheries business. Originality/value The originality in this study is shown in the objectives and variables used in the research, i.e. individual environmental variables of fishermen, government policies and regulations, economic environment, social-cultural environment, empowerment, management capacity and business sustainability influence the performance variable of traditional fishing business. In addition, there is a direct influence, allegedly there is an indirect influence on the variables empowerment of the performance of fishery business.

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