The impact of culture on the construal of organizational crisis: perceptions of crisis in Dubai

2015 ◽  
Vol 20 (3) ◽  
pp. 310-325 ◽  
Author(s):  
Valerie Priscilla Goby ◽  
Catherine Nickerson
Keyword(s):  
United Arab Emirates ◽  
Arabian Gulf ◽  
Initial Study ◽  
Future Research ◽  
Organizational Crisis ◽  
Communication Management ◽  
Content Type ◽  
Organizational Crises ◽  
Research Stream ◽  
The Impact

Purpose – Despite the rising significance of the Arabian Gulf on the global corporate landscape, research is lacking in the area of organizational crisis communication. The purpose of this paper is to present a preliminary contribution to this gap in the form of an initial investigation of the conceptualization of crisis among female Emirati nationals in Dubai. Design/methodology/approach – With reference to Pearson and Clair’s (1998) list of organizational crises, the authors designed a survey to elicit perceptions of crises, their severity, and their likelihood of occurring in the United Arab Emirates; the authors administered this survey to 105 female Emirati respondents. Given the heavy delineation of gender roles that exists in the region, the authors limited this initial study to a single gender, women. The authors discuss the crises respondents identified as most severe and most likely to occur in the country in terms of culture, Islamic values, and business in Dubai. Findings – Responses indicate that perceptions of crisis differ vastly from those that typically obtain in western countries and that particular religious and cultural factors influence these perceptions. Research limitations/implications – Given the divergence between the construal of crisis in the Gulf and in western contexts, further investigation of how organizational crisis is perceived and responded to in Gulf contexts is warranted to inform corporate communication management in a region whose economic influence is increasingly important. Future research also needs to investigate a broader sample, including male respondents, in order to construct a framework of culture and crisis in the region. Practical implications – As more MNCs are attracted to Dubai, and other Gulf cities, it is imperative that they are well informed of the differing perceptions of, and reactions to, potential crises that may affect them directly or indirectly. Originality/value – The present study is the first the authors know of that assesses how organizational crises are perceived in a Gulf context. It brings to the fore certain particularities that could serve as hypotheses for an innovative research stream. While it is an exploratory study, it highlights salient issues that can be formulated into hypotheses in further research.

Do age, work experience and gender affect individuals’ propensity to trust others? An exploratory study in the United Arab Emirates

2018 ◽  
Vol 38 (3/4) ◽  
pp. 210-223 ◽  
Author(s):  
Rachid Zeffane
Keyword(s):  
United Arab Emirates ◽  
Work Experience ◽  
Positive Impact ◽  
Small Sample ◽  
Future Research ◽  
Content Type ◽  
Trust Formation ◽  
Propensity To Trust ◽  
And Gender ◽  
The Impact

Purpose The purpose of this paper is to examine the impact of age, work experience and gender on individuals’ propensity (inclination or readiness) to trust others. Design/methodology/approach The authors gathered literature arguments and developed a basic theoretical model explored through an empirical study. The study uses a sample of 324 retail business owners/operators in the United Arab Emirates. The authors developed and tested three main hypotheses. Findings Age has a significant positive impact on the propensity to trust. Work experience has a similar effect, but to a lesser degree. Females are generally less predisposed to trust. However, the impact of age on trust was significant for both males and females. Research limitations/implications This study focuses on a small sample of individuals in a single country. A larger multi-context study would be beneficial in verifying the above findings. Also, the concept of trust used in this study is general and focuses mainly on general likelihood/aspirations to trust others. Future research could examine the relationship of age to different aspects of trust and in different circumstances. Practical implications The findings of this study have several practical benefits. They draw the attention of human resource management practitioners and policy makers to the importance of age, work experience and gender in shaping trust relationships in both societal and business contexts. Originality/value The impact of age (and aging) work and society in general is a growing concern. Despite the number of studies examining trust and the process of trust formation, the relationships between age, gender and trust have been largely overlooked in previous research. This study attempts to address this gap and provides useful evidence likely to inspire further/future research on this issue.

Trust, personality, risk taking and entrepreneurship

2015 ◽  
Vol 11 (3) ◽  
pp. 191-209 ◽  
Author(s):  
Rachid Zeffane
Keyword(s):  
Gender Differences ◽  
United Arab Emirates ◽  
Risk Taking ◽  
Important Variable ◽  
Entrepreneurial Intentions ◽  
Future Research ◽  
Nascent Entrepreneurs ◽  
Content Type ◽  
Business Courses ◽  
The Impact

Purpose – The purpose of this paper is to examine the impact of trust, personality and risk taking on entrepreneurial intentions (EIs). In this perspective, it explores gender differences among nascent and actual entrepreneurs in the context of the United Arab Emirates (UAE). Design/methodology/approach – Survey data were collected from two sets of populations: 370 students attending business courses in a university in the UAE (as proxies to nascent entrepreneurs) and 324 small business owners/operators (as proxies to actual entrepreneurs). The scales used in the study were borrowed from previous research and were also empirically confirmed through reliability tests. Findings – In support of previous research, analyses of variance confirmed the hypotheses that females are less inclined to become entrepreneurs and are less likely to take risk. Females were also found to be less trusting than males. Regression analysis revealed that, the intention to engage in entrepreneurship is most significantly affected by the propensity to trust. These confirm the study hypotheses. Research limitations/implications – This study is set in a single country and as such, its findings may be constrained by cultural/national specificities. Future research could consider examining the variables of this study (particularly gender differences and their relevance to the effects of trust and risk taking on EIs) in a wider cross-national context. Practical implications – The findings of this study clearly indicate that trust is an important variable that can be cultivated at the pre-entrepreneurial stage so that future entrepreneurs (females in particular) are appropriately equipped and geared to cope with risk in entrepreneurship activities. Originality/value – Research on gender, trust, risk taking and entrepreneurial behaviors in the UAE/Middle East context remains lacking. Also, studies using samples of both actual and nascent entrepreneurs remain lacking. This study fills these gaps and also provides a platform for further understanding the importance of gender differences in relation to trust, personality, risk taking and EIs.

Public leadership in the United Arab Emirates: towards a research agenda

2017 ◽  
Vol 30 (2) ◽  
pp. 154-169 ◽  
Author(s):  
Megan Mathias
Keyword(s):  
United Arab Emirates ◽  
Research Agenda ◽  
Arabian Gulf ◽  
Future Research ◽  
Government Officials ◽  
Content Type ◽  
Public Leadership ◽  
Arab Muslim ◽  
Institutional Differences ◽  
Public Leaders

Purpose To date, public leadership has been conceptualised for Western systems while leadership discourse has spread across governments globally. The purpose of this paper is to begin the task of conceptualising public leadership in the United Arab Emirates (UAE), a federal monarchy in the Arabian Gulf, and proposes a forward research agenda. Design/methodology/approach The paper employs a qualitative, interview-based design to elicit top government officials’ personal interpretations of the purpose and challenges of public leadership, the practices they engage in, and the arenas across which leadership is performed. Findings The study finds that whilst notions of public leadership as conceptualised to date are present, cultural and institutional differences result in distinct localised characteristics that belie the managerial presentation of public leadership. Stimulated by these initial findings, three points of departure for future research are suggested: public leaders’ scope for discretion, values and trust. Research limitations/implications The research relies on a relatively small, though élite, sample; findings are therefore preliminary, informing ideas for a forward research agenda. Originality/value The paper presents a first conceptualisation of public leadership in the UAE, an Arab-Muslim federal monarchy.

Does collectivism necessarily negate the spirit of entrepreneurship?

2014 ◽  
Vol 20 (3) ◽  
pp. 278-296 ◽  
Author(s):  
Rachid Zeffane
Keyword(s):  
Middle East ◽  
United Arab Emirates ◽  
Explanatory Power ◽  
National Level ◽  
Future Research ◽  
Strong Impact ◽  
Gulf Region ◽  
Personal Traits ◽  
Content Type ◽  
The Impact

Purpose – The purpose of this paper is to explore the relationships between individualism/collectivism (as personal traits) and individuals’ potential to become an entrepreneur. Design/methodology/approach – The study draws on a sample of 503 students enrolled in business courses at a university in the United Arab Emirates (UAE). It focusses on the concept of Entrepreneurial Potential (EP) as a measure of “desirability and inclination” to start a business. The paper tests the hypothesis that the concepts of individualism and collectivism are not necessarily polar ends of the same continuum and examine their impacts on EP, controlling for age and gender as main demographic characteristics. Four main hypotheses are explored. Findings – Statistical analysis confirms the two main hypotheses. They reveal that: first, concomitant with the dominant collectivist values at national level, potential future entrepreneurs evolving in the Middle East/Gulf region endorse personal traits of a predominantly collectivist nature; second, contrary to popular assumptions individualism does not have a strong impact on youth EP. In the context of this study, the impact of collectivism on EP is most significant. The paper also found that gender had no significant impact on EP Research limitations/implications – The use of personality traits alone, as a basis for understanding predictors of EP may not be sufficient. A number of contextual variables (such the socio-cultural and economic context) may also have a strong influence. Unfortunately, it is not possible to test for these effects with the data available in this study. Future research may consider these. Practical implications – Despite its limited scope (limited sample-size and target population), the findings of this study are useful to both practitioners and policy makers. Management practitioners interested in entrepreneurial behaviors need to take stock of the fact that future entrepreneurs can (and perhaps should be able to) blend their competitive entrepreneurial drive with the spirit of collectivism. This is particularly relevant in selection processes using personality tests for the purpose of extracting the most likely candidates for entrepreneurial ventures involving youth. Originality/value – The findings of this study do not support the general assumption that individualism and entrepreneurship ties necessarily go hand in hand. They clearly indicate that collectivism has more explanatory power in this regard, though this may be contextual. These findings may be explained by the context of the study (UAE/Middle East). The overwhelming majority of the respondents are from the Middle East and gulf region, where collectivist aspirations are predominant. Yet, the economies of countries in those regions are fuelled by an increasing number of advanced and quite daring entrepreneurial projects, as exemplified by the modernist business ventures in Dubai, Qatar, and Abu Dhabi.

Determinants of employees’ innovative behavior

2018 ◽  
Vol 30 (3) ◽  
pp. 1601-1620 ◽  
Author(s):  
Shaker Bani-Melhem ◽  
Rachid Zeffane ◽  
Mohamed Albaity
Keyword(s):  
Job Stress ◽  
United Arab Emirates ◽  
Future Research ◽  
Extensive Literature ◽  
Innovative Behavior ◽  
Coworker Support ◽  
Content Type ◽  
Mediating Role ◽  
Workplace Happiness ◽  
The Impact

Purpose This study aims to examine the impact of workplace happiness, coworker support and job stress on employee innovative behavior. The mediating effects of coworker support and job stress are also explored. Design/methodology/approach The study uses survey data from 328 employees from different departments in four- and five-star hotels in the United Arab Emirates (UAE). Based on an extensive literature review, five main hypotheses were formulated and explored. These were tested through multiple regression analysis using the SPSS Process Macro plugin. Findings Workplace happiness is the most significant determinant of employees’ innovative behavior, while coworker support plays a significant mediating role. Contrary to the study hypothesis and assumption, job stress alone is not a significant mediator; it only plays a mediating role when combined with coworker support. Research limitations/implications The sample is from a single sector (hotels) in a single country. Future research would benefit from examining the above relationships in other sectors (such as health and education) in the UAE. It could also explore the validity of these relationships in the tourism/hotels sector of other countries in the Middle East and Gulf regions. Originality/value Few studies have attempted to investigate factors that may promote or impede innovative behavior among employees in the hotels sector, particularly in the UAE. The data, model and findings of this study address this gap and add to the current state of knowledge.

Demographic factors as determinants of e-governance adoption

2015 ◽  
Vol 9 (2) ◽  
pp. 159-180 ◽  
Author(s):  
Alaa Aldin Abdul Rahim A. Al Athmay
Keyword(s):  
United Arab Emirates ◽  
Demographic Data ◽  
Demographic Factors ◽  
Demographic Variables ◽  
Two Dimensions ◽  
Arab Countries ◽  
Future Research ◽  
Content Type ◽  
The Government ◽  
The Impact

Purpose – The purpose of this study is to measure the impact of demographic factors as determinants of citizens’ perceptions toward two dimensions of e-governance, namely: e-openness and e-participation. Design/methodology/approach – A questionnaire was administered to collect data from three locations in the United Arab Emirates (UAE). Demographic data were analyzed to test two dimensions, namely: e-openness and e-participation of e-governance underpinning five demographic variables. More specifically t-test and the Scheffe method of multiple comparisons were conducted on a sample of 1,500 respondents to measure the significance of gender, age, educational level, nationality and type of employment in relation to the aforementioned dimensions of e-governance. Findings – Findings indicate that, with the exception of nationality, all other demographic variables including gender, age, education and type of employment clearly explain differences among the respondents of e-governance. Furthermore, our findings suggest that respondents perceive moderate satisfaction with one dimension, namely, e-openness, but less satisfaction with the other dimension of e-governance, namely: e-participation. Research limitations/implications – The study is limited by the exclusive emphasis of the influence of five independent demographic factors on only two dimensions of e-governance. In addition, the sample represents highly educated and experienced respondents of Internet use and thus the results might be biased. Future studies may look beyond the demographic variables by evaluating UAE citizens’ attitudes and behavior towards the adoption of e-services. Furthermore, future research could be an in-depth examination, through focus groups, of the factors that impede an active interaction in the UAE. To overcome the possibility of biasness of the results, future work should include non-users and comparing the adoption behavior of online and offline users. Practical implications – The key findings are useful for policy-makers and decision-makers for a real understanding of the needs of the citizens and to re-conceptualize the government Web sites as an interactive channel of communication in enhancing transparency and participation and, therefore, to contribute to democratic process. Originality/value – The primary value of this research lies in extending the understanding of citizens’ perceptions of two dimensions of e-governance according to their demographic attributes. The two dimensions of e-governance identified in this study are neither studied before in the context of Arab countries nor explored in relation to the identified demographic variables. Furthermore, this study combines the two dimensions (e-openness and e-participation) and is in contrast with previous studies which examined these two dimensions separately.

Tourism research for the GCC region: Current status and future research directions

2021 ◽  
pp. 135481662199996
Author(s):  
Ali Salman Saleh ◽  
Charbel Bassil ◽  
Arsalan Safari
Keyword(s):  
United Arab Emirates ◽  
Current Status ◽  
Future Research ◽  
Research Directions ◽  
Regional Tourism ◽  
Research Theme ◽  
Tourism Sector ◽  
Future Research Directions ◽  
Meta Analyses ◽  
The Impact

Tourism in the Gulf Cooperation Council (GCC) countries has recently been considered by policymakers as a new avenue for economic diversification. Despite the considerable literature concerning the impact of tourism worldwide, only a limited number of studies have looked at the tourism sector in the GCC region or analyzed its economic, sociocultural, and environmental impacts. This article therefore conducts a systematic review of the state of the literature related to tourism in the GCC region. It provides effective insights about the current status, gaps, and challenges and proposes future research directions in this area for academics, practitioners, and policymakers with an interest in regional tourism development. The preferred reporting items for systematic reviews and meta-analyses approach was used to identify and select the papers. Some 23 papers were identified and analyzed. The majority of these studies focused on the United Arab Emirates, specifically the Dubai emirate. We found the most dominant research theme to be tourism planning.

scholarly journals Chinese students’ participation: the effect of cultural factors

2014 ◽  
Vol 56 (5) ◽  
pp. 430-446 ◽  
Author(s):  
Chris S. Hodkinson ◽  
Arthur E. Poropat
Keyword(s):  
Teaching Effectiveness ◽  
Educational Achievement ◽  
Chinese Students ◽  
Educational Practice ◽  
Chinese Student ◽  
Future Research ◽  
Electronic Interaction ◽  
Content Type ◽  
Cultural Elements ◽  
The Impact

Purpose – The purpose of this paper is to provide for Western educators of international Chinese and Confucian Heritage Culture (CHC) students the first integrated review of kiasu, the “fear of missing out”, and its consequences for learning, teaching, and future research. Design/methodology/approach – A review of the economic importance of international Chinese students is provided, followed by consideration of the pedagogical consequences of restricted participation in educational activities by the so-called “silent Chinese student”. Examination of research on international Chinese students and their source cultures established significant gaps and misunderstandings in the generally accepted understandings of CHCs, especially with respect to the actual practices used in Western and Chinese teaching. More importantly, the participation-related implications of kiasu within the context of broader cultural characteristics are described and implications drawn for teaching practices and research. Findings – While many Western university teachers are aware of the “silent Chinese student” phenomenon, few understand its underlying reasons, especially the kiasu mindset and its relationship to other cultural elements. Kiasu actively impedes the interaction of international Chinese students with their teachers and restricts collaboration with peers, thereby limiting educational achievement. Specific tactics for amelioration are reviewed and recommendations are provided, while an agenda for future research is outlined. Practical implications – Western teachers need to normalise and encourage Chinese student participation in class activities using tactics that have been demonstrated to improve outcomes for Chinese students, but that also assist students generally. These include both within-class and electronic interaction tools. Social implications – More culturally sensitive understanding of the impact of cultural differences on teaching effectiveness. While some effective responses to these already exist, further research is needed to expand the skill-set of Western teachers who work with international Chinese students. Originality/value – This paper provides the first systematic integration of the kiasu phenomenon with educational practice and research.

Residents’ perceptions of the impact of tourism in Abu Dhabi, United Arab Emirates

2017 ◽  
Vol 11 (4) ◽  
pp. 551-572 ◽  
Author(s):  
Nada Hammad ◽  
Syed Zamberi Ahmad ◽  
Avraam Papastathopoulos
Keyword(s):  
United Arab Emirates ◽  
Social Exchange ◽  
Structural Equation ◽  
Social Exchange Theory ◽  
Cultural Influences ◽  
Abu Dhabi ◽  
Equation Modeling ◽  
Content Type ◽  
The Social ◽  
The Impact

Purpose This paper aims to investigate residents’ perceptions of tourism’s impact on their support for tourism development in Abu Dhabi, United Arab Emirates (UAE). Design/methodology/approach Data were collected using self-administered questionnaires from Abu Dhabi residents (n = 407), who represented 30 nationalities residing in the emirate. Based on social exchange theory, structural equation modeling was used to test hypotheses. Findings Results suggest that Abu Dhabi residents perceive the impacts of tourism positively and are more sensitive to the environmental and economic influences of tourism than the social and cultural influences. Research limitations/implications This study was limited to Abu Dhabi residents; findings cannot be generalized to other emirates in the UAE, or other countries. Originality/value This study adds value to extant tourism literature by investigating residents’ perceptions of the influence of tourism in one of the richest cities worldwide, which aspires to be one of the fastest growing tourism destinations in the Middle East.

An industry perspective

2015 ◽  
Vol 7 (1) ◽  
pp. 78-89 ◽  
Author(s):  
Joanne Taylor ◽  
Jean Pierre Garat ◽  
Samer Simreen ◽  
Ghida Sarieddine
Keyword(s):  
Food Safety ◽  
United Arab Emirates ◽  
Safety Culture ◽  
Safety Management ◽  
Regulatory Compliance ◽  
Content Type ◽  
Roles And Responsibilities ◽  
Management Standards ◽  
The Impact ◽  
Food Safety Culture

Purpose – This paper aims to outline the food safety roles and responsibilities within the industry that play an important role in the success of government initiatives, demonstrated using a new model of Food Safety Culture Excellence. It is the sixth article in a Worldwide Hospitality and Tourism Themes theme issue presenting a comprehensive government strategy for improving food safety management standards across the hospitality industry. Design/methodology/approach – A case study is used to demonstrate the impact of auditing the 16 dimensions of Food Safety Culture Excellence in practice. The business selected was the first in Abu Dhabi to achieve regulatory compliance for HACCP-based food safety management, and the first to conduct a Food Safety Culture Excellence audit in the United Arab Emirates. Findings – This article demonstrates how the concept of food safety culture works in practice, using the Food Safety Culture Excellence Model with four categories and 16 dimensions. It demonstrates how the auditing of culture within a business can highlight strengths and weaknesses and facilitate continual improvement. Originality/value – The article represents the first published model of Food Safety Culture Excellence, an extensively researched and tested model developed by Taylor Shannon International Ltd. and launched in conjunction with Campden BRI in 2014. It also demonstrates the first audit of the model in practice.

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