Conceptualization and Measurement of Trust in Home–School Contexts: A Scoping Review

Objective and Method: This review unravels the complexity of trust in home–school contexts across the globe by drawing on 79 peer-reviewed quantitative empirical studies spanning over two decades (2000–2020). The goal is to refocus attention on how trust has been defined and operationalized in recent scholarship.Findings: The findings reveal four essential pillars in the conceptualization of trust: the trustor’s propensity to trust, shared goals, the trustor–trustee relationship, and the trustee’s trustworthiness. However, the operationalization of trust in existing measures does not fully capture these essential pillars, as it is mainly based on trustee characteristics of benevolence, reliability, openness, competence, and honesty rather than on the trustor’s actual trust behavior.Conclusion: Most “trust studies” are essentially measuring trustworthiness and not the purported trust. Therefore, a shift in the conceptualization and measurement of trust is proposed. The review contributes to the understanding and assessment of home–school and workplace relationships.

Predicting individual differences to cyber attacks: Knowledge, arousal, emotional and trust responses

Cyber attacks are increasingly commonplace and cause significant disruption, and therefore, have been a focus of much research. The objective of this research was to understand the factors that might lead users to fail to recognize red flags and succumb to cyber events. We investigated users’ knowledge of cyber attacks, their propensity to trust technology, arousal, emotional valence, and situational trust in response to different types and severity of cyber attacks. Our findings suggest that high-risk attacks elicited more arousal and more negative emotional valence than low-risk attacks. The attack-type manipulation revealed that phishing scenarios yielded distinctive patterns, including weaker affective responses than ransomware and other malware. The authors further examined arousal, emotional valence, and situational trust patterns among the subset of high- knowledge participants who successfully identified all the attacks and compared these responses with those of less knowledgeable peers. Our findings suggest that the more knowledgeable the user, the higher was their general propensity to trust technology, the more sensitive were their emotional responses to the manipulation of risk, and the lower their situational trust when faced with cyber attack scenarios.

Trust in Automation: Comparison of Automobile, Robot, Medical, and Cyber Aid Technologies

The adoption and appropriate utilization of automated subsystems is dependent on the acceptance, trust, and reliance in the automated subsystem and the systems as a whole. The differences in trust attitudes between vehicle, robot, medical devices, and cyber aids, as affected by dispositional and learned factors has not been studied. As such this paper employs an anonymous online survey to evaluate the contribution of these factors to trust by technology. The results indicate automation in medical devices are ranked as the most trusted, and the automation trust index is highest for automation in cyber aids, followed by medical devices. Vehicle automation and robot automation are the least trusted technologies by both measures. Furthermore, the largest contributors to trust index included familiarity with the technology, perceived importance and usefulness of the technology, and propensity to trust automation. This study illustrates the importance of considering demographics, attitudes, and experience in trust studies.

Trust and Trustworthiness in Business

Trust is a relatively complex psychological state that arises in relationships characterized by dependence and risk. It has both cognitive and emotional elements that can be linked to certain actions made by parties involved in exchange relationships. The relationships of interest include some level of uncertainty, both about the motives and future actions of other parties and about the potential outcomes of engaging in cooperative behavior with those parties. Each party involved in an exchange relationship has a certain propensity to trust, a baseline shaped by various factors including previous relationships. An individual’s propensity to trust is viewed to be relatively stable over time and is most important in the earliest stages of a relationship when a leap of faith is required to enter the relationship because firsthand evidence about the other party is scant. During a relationship, a party’s propensity to trust serves as a filter through which the other party’s actions are judged. A party’s trustworthiness is shaped by views on the degree to which the potential trustee has (a) an ability to fulfill its duties, (b) a sincere concern about the welfare of the trusting party and a willingness to sacrifice its own outcomes, and (c) a commitment to abide by prevailing ethical norms. The relative importance of each component—ability, benevolence, and integrity—is likely to change over the course of a relationship. Trust may exist between two individuals in a dyad, among several individuals in a work group, between an individual and a firm, and between one organization and another. The last of these categories has been described as interorganizational trust, an important component in the relationships between firms and their stakeholders. When trust exists between firms, formal governance mechanisms, such as contracts and monitoring systems, will be less necessary, reducing transaction costs in the relationship. At the interpersonal level, trust in a relationship has been tied to many positive outcomes, including greater sharing of more accurate information and more frequent displays of organizational citizenship behavior. It has also shown a connection to higher levels of job satisfaction, creativity, cooperation, and productivity. When trust in leaders is higher, subordinates’ intention to quit is lower.

Assessing Two Dimensions of Interpersonal Trust: Other-Focused Trust and Propensity to Trust

One’s propensity to trust others and others’ trustworthiness are two important aspects of interpersonal trust. Both theory and research suggest that it is possible to distinguish between an individual’s propensity to trust (one’s “trustingness” or the extent to which one feels able to trust others) and their other-focused trust (the extent to which one feels that others are worthy of our trust). However, there is as yet no measure that distinguishes between these two components of trust. In three studies, we examined the psychometrics of a proposed two-dimensional measure of trust that encompasses propensity to trust and other-focused trust components. To test discriminant validity, we also administered measures of personality, personal self-esteem, social capital, propensity to like people, perceived social support, as well as general and personal beliefs in a just world. Factor analyses supported the proposed two-factor model for the new trust measure. Further analyses supported the difference between these measures.

Impact of propensity to trust on the perception of police: an integrated framework of legitimacy perspective

PurposeThe study aims to examine whether a baseline trait-level characteristic, in this case propensity to trust, impacts peoples' perception of procedural justice, police legitimacy, trustworthiness, obligation to obey and cooperation.Design/methodology/approachUsing Hamm and colleagues' (2017) integrated framework of legitimacy (IFL) as the theoretical framework, the current research explores whether individual trait characteristic differences matter. Using a Korean survey in 2019 with 2188 samples aged 19 to 28, this study conducted structural equation modeling to assess the impact of propensity to trust on the latent factors of the IFL.FindingsThe results support the findings of the original IFL. Specifically, when it comes to citizens' perception of police legitimacy, propensity to trust positively and significantly impacts latent factors such as procedural justice, trustworthiness, trust and obligation to obey. However, it fails to impact cooperation in any capacity.Originality/valuePerception of police legitimacy has been researched extensively by various scholars. Specifically, Tyler's (1990) procedural justice model has been the main focus of police legitimacy research for the past 30 years. However, the current study aims to explore the possibility of trait-level characteristic that may influence peoples' perception of police legitimacy. Specifically, the authors aim to assess individual propensity to trust tendency and its impact on police legitimacy.

Antecedents of Trust in E-Government: Palestinian Citizens' Perspective

Many countries in the Middle East region are adopting the e-government portals to provide services to the citizens. Citizens should be satisfied with these portals and judge them as trustworthy in order to participate in the e-government activities as a primary stakeholder. This study aims to investigate the antecedents of trust in e-government in Palestine from citizens' perspective. The proposed model consisted of four main constructs including technical, governmental, risk factors, and propensity to trust in technology, in addition to five demographic characteristics (age, gender, educational level, income, and internet experience). A closed question questionnaire was designed to collect data, 340 valid questionnaires were retrieved. Simple and Multiple regression analysis were used to build an adequate model. Findings revealed that each construct has separately influenced trust level in e-government, but when combined together, technical and governmental factors have positive influence on citizens' trust level in e-government services, risk factors have a negative influence, whereas the influence of propensity to trust was eliminated. Surprisingly, demographic characteristics showed no statistically significant differences in the level of citizens' trust in e-government. These findings may help government official in improving e-government services by enhancing security measures adopted on the e-government portals thus encouraging citizens to use these services

More Than a Feeling—Interrelation of Trust Layers in Human-Robot Interaction and the Role of User Dispositions and State Anxiety

With service robots becoming more ubiquitous in social life, interaction design needs to adapt to novice users and the associated uncertainty in the first encounter with this technology in new emerging environments. Trust in robots is an essential psychological prerequisite to achieve safe and convenient cooperation between users and robots. This research focuses on psychological processes in which user dispositions and states affect trust in robots, which in turn is expected to impact the behavior and reactions in the interaction with robotic systems. In a laboratory experiment, the influence of propensity to trust in automation and negative attitudes toward robots on state anxiety, trust, and comfort distance toward a robot were explored. Participants were approached by a humanoid domestic robot two times and indicated their comfort distance and trust. The results favor the differentiation and interdependence of dispositional, initial, and dynamic learned trust layers. A mediation from the propensity to trust to initial learned trust by state anxiety provides an insight into the psychological processes through which personality traits might affect interindividual outcomes in human-robot interaction (HRI). The findings underline the meaningfulness of user characteristics as predictors for the initial approach to robots and the importance of considering users’ individual learning history regarding technology and robots in particular.

The influence of dispositions and shared leadership on team–member exchange

PurposeThis study aims to examine two individual dispositions, propensity to trust and reciprocation wariness, as antecedents of team–member exchange (TMX) and how shared leadership moderates these relationships. It also investigates work engagement as a consequence of TMX.Design/methodology/approachData were collected from 175 employees in 42 teams; a multilevel random slope model was used to test the moderating effect of shared leadership at the team level and across levels.FindingsShared leadership provides a boundary condition for the relationships from propensity to trust and reciprocation wariness to work engagement through TMX. At the individual level, the positive effects of propensity to trust and negative effects of reciprocation wariness on TMX, and their indirect effects on work engagement through TMX, were weaker at higher shared leadership. At the team level, the positive relationship between propensity to trust and TMX was unconditional on shared leadership, whereas the relationship between reciprocation wariness and TMX was moderated by shared leadership. At the team level, shared leadership had positive effects on TMX and work engagement.Practical implicationsManagers can adopt shared leadership to encourage social exchanges among team members to enhance TMX and work engagement.Originality/valueThe study extends the TMX research by investigating dispositions as antecedents and work engagement as a consequence at both individual and team levels. It also identifies the moderating role played by team-level shared leadership, which provides a strong situation supporting reciprocal interactions.