scholarly journals Employees’ evaluative repertoires of tourism and hospitality jobs

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anna Schneider ◽  
Corinna Treisch
Keyword(s):  
Cultural Context ◽  
Working Hours ◽  
Tourism Industry ◽  
Content Type ◽  
Job Attributes ◽  
Hierarchical Bayesian Analysis ◽  
Job Preferences ◽  
Flexible Working Hours ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This paper aims to examine employees’ evaluative repertoires of tourism and hospitality jobs and segments them based on a set of job attribute preferences. Understanding the social–cultural underpinnings of employees’ job preferences is vital if employers are to overcome the challenging task of finding and retaining talented employees in the tourism and hospitality industry. Design/methodology/approach A discrete-choice experiment with waiters, barkeepers, cooks and front-desk employees working in the Tyrolean tourism industry was conducted. Employees were categorized into distinct segments using a hierarchical Bayesian analysis and a cluster analysis. Findings Results show that flexible working hours and the ability to balance professional and private aspirations are the most important job attributes for employees. Overall, the evaluative repertoires of the “green” and “domestic (family)” conventions are most prevalent. Research limitations/implications This study contributes to literature on talent management by providing insights into employees’ evaluations of jobs and their evaluative repertoires embedded in the broader social–cultural context. Practical implications Industry representatives and employers can adapt their recruiting and retention strategies based on employees’ job preferences. Social implications Adapting job attributes according to employees’ evaluative repertoires helps to ensure the long-term sustainability of the industry workforce. Originality/value Applying the Economics of Convention (EC) perspective, combining organizational job attributes and socially embedded evaluative repertoires provides a new approach to analysing and understanding employees’ job preferences.

scholarly journals COVID-19: potential effects on Chinese citizens’ lifestyle and travel

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jun Wen ◽  
Metin Kozak ◽  
Shaohua Yang ◽  
Fang Liu
Keyword(s):  
Public Health ◽  
Hospitality Industry ◽  
Travel Behaviour ◽  
Tourism Industry ◽  
Consumption Patterns ◽  
Content Type ◽  
The Future ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Chinese Travellers

Purpose The 2019 novel coronavirus (COVID-19) outbreak is projected to have adverse consequences on the global tourism and hospitality industry. This paper aims to examine how the outbreak may alter Chinese tourists’ lifestyle choices, travel behaviour and tourism preferences in the short and long term. Design/methodology/approach This paper is based on the synthesis of news broadcasted by several media outlets to be supported by an overview of the related literature on tourism marketing, tourism management and tourist behaviour. The authors’ experiences investigating trends in tourism and hospitality at the local and international level have also contributed to the study. Findings This paper predicts that COVID-19 will likely affect Chinese travellers’ consumption patterns, such as the growing popularity of free and independent travel, luxury trips and health and wellness tourism. New forms of tourism including slow tourism and smart tourism may also drive future tourism activities. Such changes are likely to force businesses to reconsider their service designs and distribution channels. Research limitations/implications While Chinese and other potential visitors rethink how they travel, professionals, too, should reflect upon how to bring positive or negative changes to the tourism industry following this pandemic. Subsequent research should also consider how to mitigate the effects of similar public health crises in the future. Practical implications Recommendations for industry practitioners and policymakers focus on tailoring travel arrangements to tourists’ backgrounds. The suggestions may help to alleviate outbreak-related stress, offer travellers newly enriching experiences and partially mitigate the effects of COVID-19 on the tourism and hospitality industry. These recommendations can also apply more broadly to global tourist markets. Social implications The COVID-19 outbreak has already brought significant impacts to nearly every society and industry. Tourism scholars and practitioners should carefully consider this tragedy and how it may inform industry and social practices. This and other public health crises represent sterling opportunities to view the industry holistically in terms of its effects on the environment, climate and travellers themselves. Originality/value This paper presumably represents a frontier study, critically examining the possible impacts of COVID-19 on Chinese travellers’ consumption patterns and how the tourism and hospitality industry may respond to such changes in the future.

What should Indian tourism and hospitality managers focus on to stay competitive in the coming decade?

2019 ◽  
Vol 11 (4) ◽  
pp. 467-473
Author(s):  
Gunjan M. Sanjeev
Keyword(s):  
Paradigm Shift ◽  
Hospitality Industry ◽  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Managerial Implications ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Hospitality Managers ◽  
Near Future

Purpose This paper aims to summarize and review the key areas of importance that will drive a paradigm shift over the next decade in the Indian tourism and hospitality industry. Design/methodology/approach This paper identifies important issues from the findings and managerial implications as identified by the contributors to the theme issue: What should Indian tourism and hospitality managers focus on to stay competitive in the coming decade? Findings This theme issue has brought to light some interesting factors that are going to dominate the industry in the near future. These factors are: the role of social media in how businesses will operate in the near future; information technology applications as influencers of profitability; the evolution of risk management techniques; differentiated valuation models; innovative ways to retain talent; and remodelling education at higher educational institutions offering hospitality education. Practical implications In an era of tough completion and disruptive innovations, the tourism and hospitality industry will need to be proactive rather than reactive to the anticipated changes that are going to take place over next ten years. These changes will be very useful to domestic and foreign operators, as they consider the key issues that will impact on the Indian context over the next ten years. Originality/value This theme issue and, in particular, this concluding paper bring together important findings related to the issues of importance that are shaping a paradigm shift in the way tourism and hospitality businesses operate. Building upon viewpoints and perspectives of practitioners in the tourism and hospitality industry, these findings are unique and contemporary as compared to any other published source. This will be a significant contribution to the field of research relating to the Indian hospitality and tourism industry.

Towards a proactive, capabilities-based continuity framework for the hospitality and tourism industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kimberly S. Carty
Keyword(s):  
Disaster Preparedness ◽  
Hospitality Industry ◽  
Community Resilience ◽  
Tourism Industry ◽  
Theoretical Research ◽  
Business Continuity ◽  
Content Type ◽  
Preparedness Planning ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This paper aims to provide a framework to guide tourism and hospitality businesses, tourism organizations and their communities to collaboratively develop a proactive, capabilities-based continuity plan for disaster or crisis. The framework provided incorporates the existing research and existing business continuity standards to provide actionable steps building community resilience and disaster preparedness. This plan offers the stakeholders a roadmap to adapt when faced with disaster and persist in the pursuit of a strong tourism and hospitality industry. Design/methodology/approach A summary of the key literature is presented alongside international guidance for developing business continuity plans. Incorporating the literature and business continuity standards, this framework offers actionable steps that stakeholders can take to develop preparedness plans for their business, organization and/or community that support disaster resilience for the tourism and hospitality industry. Findings The majority of tourism and hospitality businesses are micro-, small- and medium-sized businesses that often lack the capabilities and resources to dedicate to disaster preparedness planning. The available research offers important and meaningful data, yet also finds that businesses fail to plan. The available literature that guides tourism and hospitality businesses to move to action in preparing for disaster is sparse. Originality/value This paper brings together theoretical research literature with existing business continuity best practices to create a new framework specifically designed for the tourism and hospitality industry. The result is a practical roadmap to guide stakeholders to build community resilience that benefits tourism and hospitality businesses, tourism organizations and the wider community to build resilience, shorten recovery times and sustain a strong industry/community despite disaster. It will be of value to practitioners, researchers, policymakers and other stakeholders involved in the travel and tourism industry.

The hospitality and tourism industry in Canada: innovative solutions for the future

2017 ◽  
Vol 9 (4) ◽  
pp. 471-485 ◽  
Author(s):  
Chandana (Chandi) Jayawardena
Keyword(s):  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Introductory Article ◽  
Innovative Solutions ◽  
Innovative Thinking ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality

Purpose This paper aims to provide practical solutions to the strategic question: “The hospitality and tourism industry in Canada: what are the main challenges and solutions?”. It aims to capture the essence of scholarly contributions made by 25 Canadian experts and provide a conclusion to the Worldwide Hospitality Themes (WHATT) theme issue (v.9, n.4) dedicated to Canada. Design/methodology/approach The paper draws from key concepts, suggestions and solutions written by 25 Canadian authors in the previous papers of this theme issue. It is worth noting that these authors together have more than 700 years of experience in managing, operating and teaching all aspects of the tourism and hospitality industry. The paper presents nine summaries in the following order: the state of the industry (introductory article); finding innovative solutions for HR challenges (four articles); and new trends and innovation (four articles) Findings In conclusion, 20 recommendations relating to human capital enhancement, as well as general suggestions, are made to embrace useful trends and innovative thinking for future progress in Canada’s hospitality and tourism industry. Practical implications As this paper is a combination of many perspectives from nine co-authored articles, there is no single focus to draw common conclusions. For further information and analysis, it is recommended that the relevant articles from this theme issue be reviewed. Originality/value Readers interested in the Canadian hospitality and tourism industry will find this paper to be of interest.

scholarly journals Does and how resilience matter? Global implications for the tourism industry in the context of COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alex Altshuler ◽  
Joshua Schmidt
Keyword(s):  
Large Scale ◽  
Hospitality Industry ◽  
Tourism Industry ◽  
Deep Uncertainty ◽  
Content Type ◽  
Cascading Effects ◽  
Strategic Approach ◽  
The Face ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This paper aims to explore the concept of resilience both through conceptual lenses and an applied relevance and importance to the tourism and hospitality industry in the context of identifying the most effective approaches to cope with the worldwide epidemic of COVID-19. Design/methodology/approach This conceptual paper is based on a comprehensive literature review and strategic interdisciplinary analysis as a basis for comprehensive policy recommendations. Findings This paper suggests five clusters of globally applicable measures and approaches aimed to enhance the resilience of the tourism and hospitality industry in the face of COVID-19 and more broadly in the face of other regional and global large-scale disasters: fostering adaptive and creative leadership; humility and cautious navigating through a deep uncertainty; flexibility in building on the unknown; enhancing social capital; and developing mutual respect and positive interconnectivity among the various stakeholders. Originality/value Through policy-driven applied conceptual analysis, this paper provides the various audiences in the travel and hospitality sector across the globe with an original, flexible and strategic approach to effectively respond to the multiple cascading effects of COVID-19.

scholarly journals Sexual harassment: overlooked and under-researched

2016 ◽  
Vol 28 (10) ◽  
pp. 2110-2131 ◽  
Author(s):  
Yael Ram ◽  
John Tribe ◽  
Avital Biran
Keyword(s):  
Sexual Harassment ◽  
Hospitality Industry ◽  
Interdisciplinary Collaboration ◽  
Tourism Industry ◽  
Content Type ◽  
Academic Knowledge ◽  
High Prevalence ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The Relationship

Purpose This paper aims to focus on the gap between the very high prevalence of sexual harassment in the tourism and hospitality industry (the phenomenon) and the limited academic discussion about it (academic knowledge), and suggests ways to bridge this gap. Design/methodology/approach The gap between phenomenon and knowledge is identified by comparing official data regarding sexual harassment in the tourism and hospitality industry with a content analysis of the academic literature. Tribe’s (2006) knowledge force-field model is used to analyze this gap. Findings The five truth barriers identified by Tribe (2006), namely, person, rules, position, ends and ideology, are confirmed by the data. Five counter-forces – triangulation, interdisciplinary, collaboration, humanism and critical praxis – are developed to counter these truth barriers. Practical implications The five counter-forces offer practical solutions for research, higher education programs and the tourism industry. They demonstrate ways to reduce the high prevalence of sexual harassment in the industry and improve the working conditions of employees. Originality/value Underpinned by Tribe’s conceptual model, the paper identifies and analyzes a relative silence regarding sexual harassment in the tourism and hospitality academy in contrast to its prevalence in the industry. Additionally, it advances Tribe’s model by identifying five truth-facilitating forces. Further, it offers a research agenda for revealing hidden topics and/or biased knowledge by understanding the relationship between tourism and hospitality phenomena and academic knowledge.

Expo 2020: What must Dubai’s hospitality and tourism industry do to be ready pre- and post-event?

2014 ◽  
Vol 6 (4) ◽  
pp. 381-386 ◽  
Author(s):  
Stuart Jauncey ◽  
Sanjay Nadkarni
Keyword(s):  
Success Factors ◽  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Key Success Factors ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Mega Event

Purpose – The purpose of this paper is to highlight and summarize the main findings of the theme issue: “Expo 2020: How is Dubai’s hospitality and tourism industry preparing?” by drawing on the discussion and recommendations across the collection of articles to identify the key success factors associated with hosting Expo 2020 in Dubai. Design/methodology/approach – The paper profiles the key methodological elements in developing the research agenda for the theme issue “Expo 2020: How is Dubai’s hospitality and tourism industry preparing?” Findings – The paper provides a concise summary of recommendations for the various stakeholder groups involved in hosting Dubai’s Expo 2020 mega event. Originality/value – Dubai’s successful bid to host Expo 2020 was announced in early 2014. Written by industry practitioners, analysts and educators with local knowledge and experience of Dubai’s tourism and hospitality industry, the theme issue provides an authoritative review of the main opportunities and challenges facing the industry in Dubai as it prepares to host Expo 2020.

Promoting awareness of sex trafficking in tourism and hospitality

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Joshua Aston ◽  
Jun Wen ◽  
Edmund Goh ◽  
Oswin Maurer
Keyword(s):  
Sex Trafficking ◽  
Current Knowledge ◽  
Academic Research ◽  
Tourism Industry ◽  
Future Research ◽  
Content Type ◽  
Short Commentary ◽  
Tourism And Hospitality Industry ◽  
Current Knowledge Base ◽  
Tourism And Hospitality

Purpose This cutting-edge short commentary is intended to raise awareness of sex trafficking in the tourism and hospitality industry. The purpose of this paper is to also advocate for further research to identify and hopefully prevent sex trafficking in related settings. Design/methodology/approach This paper provides a descriptive overview of the current knowledge base on sex trafficking in tourism and hospitality. Based on gaps in the literature, future research agendas and directions are suggested. Findings Academic research on sex trafficking in tourism and hospitality remains limited. More scholarly attention is needed to this matter. The tourism industry is directly and indirectly associated with sex trafficking (e.g. hotel accommodations and direct consumption of sexual services, such as through sex tourism). Despite legislative efforts by international government agencies to eradicate sex trafficking, the problem remains pervasive. Broader practice- and research-based intervention efforts are needed. Originality/value This short commentary advocates for tourism and hospitality researchers to make practical and theoretical industry contributions that may help prevent sex trafficking.

scholarly journals Emerging Dynamics in Tourism Industry Workforce Mobility in Southern Cross River State, Nigeria

2021 ◽  
Vol 12 (6) ◽  
pp. 56
Author(s):  
Linus Beba Akeh
Keyword(s):  
Working Hours ◽  
Job Security ◽  
Tourism Industry ◽  
Job Matching ◽  
Public And Private ◽  
Cross River ◽  
Cross River State ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Structured Questionnaire

The challenge of brain drain/workforce mobility/out-migration in tourism and hospitality industry workforce is a rising phenomenon.  The study investigated the factors responsible for the emerging dynamics in tourism industry workforce mobility in Southern Cross River, Nigeria. Data was generated through the administration of structured questionnaire and oral interviews on the staff and workforce of tourism industry. The results revealed that on aggregate, a total of 63.50% workers had intentions to migrate from their job while 36.50% workers had no intention to migrate from their current job. Further findings revealed that low remuneration, unfavourable working hours, stress, lack of career prospects, lack of job security, unsatisfactory working conditions, health risk, and challenge of job matching were among the reasons for job out-migration among the industry workforce. The study recommended that both public and private sectors should create enabling tourism work-environment for retention of tourism employees.   Received: 14 August 2021 / Accepted: 2 October 2021 / Published: 5 November 2021

scholarly journals Building tourism-resilient communities by incorporating residents’ perceptions? A photo-elicitation study of tourism development in Bruges

2017 ◽  
Vol 3 (2) ◽  
pp. 127-143 ◽  
Author(s):  
Katarzyna Janusz ◽  
Sofie Six ◽  
Dominique Vanneste
Keyword(s):  
Cultural Context ◽  
Current Trend ◽  
Tourism Industry ◽  
Photo Elicitation ◽  
Quality Data ◽  
Future Research ◽  
Visual Methods ◽  
Content Type ◽  
Resilient Communities ◽  
Historical Center

Purpose In a current trend of a growing amount of short city trips, it becomes crucial to understand how local residents perceive the presence of tourists and tourism in their cities and how their socio-cultural context influences those perceptions. The purpose of this paper is to contribute to this understanding which will enable the city planners to take actions to create the well-balanced and resilient communities in which the needs of residents and tourists are equally met. Design/methodology/approach To understand residents’ perceptions’ about tourism in Bruges, this research applied photo-elicitation interviews with 28 residents who lived in various locations in the historical center to understand socio-cultural background of residents, their tourism-related concerns and whether they are in line with what is commonly perceived as problematic in Bruges. Findings Results show that as long as residents can benefit from tourism and tourism-related infrastructure, they support tourism. On the other hand, tourism decreases the liveability of the historical center due to supersession of infrastructure serving the residents by tourist-oriented amenities. Practical implications To build a sustainable and resilient city in the future, the authorities of Bruges should cease further “museumification” of the historical city by breaking the hegemony of tourism industry, providing affordable housing and rethinking the concentration model of tourism. Originality/value The photo-elicitation method proved to produce rich content and good-quality data by stimulating respondents’ memories and evoking experiences and emotions. Thus, this paper recommends that future research about residents’ attitudes is developed around visual methods as they give voice to the residents and are able to uncover issues which are difficult to capture with other methods.

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