scholarly journals Does and how resilience matter? Global implications for the tourism industry in the context of COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alex Altshuler ◽  
Joshua Schmidt
Keyword(s):  
Large Scale ◽  
Hospitality Industry ◽  
Tourism Industry ◽  
Deep Uncertainty ◽  
Content Type ◽  
Cascading Effects ◽  
Strategic Approach ◽  
The Face ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This paper aims to explore the concept of resilience both through conceptual lenses and an applied relevance and importance to the tourism and hospitality industry in the context of identifying the most effective approaches to cope with the worldwide epidemic of COVID-19. Design/methodology/approach This conceptual paper is based on a comprehensive literature review and strategic interdisciplinary analysis as a basis for comprehensive policy recommendations. Findings This paper suggests five clusters of globally applicable measures and approaches aimed to enhance the resilience of the tourism and hospitality industry in the face of COVID-19 and more broadly in the face of other regional and global large-scale disasters: fostering adaptive and creative leadership; humility and cautious navigating through a deep uncertainty; flexibility in building on the unknown; enhancing social capital; and developing mutual respect and positive interconnectivity among the various stakeholders. Originality/value Through policy-driven applied conceptual analysis, this paper provides the various audiences in the travel and hospitality sector across the globe with an original, flexible and strategic approach to effectively respond to the multiple cascading effects of COVID-19.

scholarly journals COVID-19: potential effects on Chinese citizens’ lifestyle and travel

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jun Wen ◽  
Metin Kozak ◽  
Shaohua Yang ◽  
Fang Liu
Keyword(s):  
Public Health ◽  
Hospitality Industry ◽  
Travel Behaviour ◽  
Tourism Industry ◽  
Consumption Patterns ◽  
Content Type ◽  
The Future ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Chinese Travellers

Purpose The 2019 novel coronavirus (COVID-19) outbreak is projected to have adverse consequences on the global tourism and hospitality industry. This paper aims to examine how the outbreak may alter Chinese tourists’ lifestyle choices, travel behaviour and tourism preferences in the short and long term. Design/methodology/approach This paper is based on the synthesis of news broadcasted by several media outlets to be supported by an overview of the related literature on tourism marketing, tourism management and tourist behaviour. The authors’ experiences investigating trends in tourism and hospitality at the local and international level have also contributed to the study. Findings This paper predicts that COVID-19 will likely affect Chinese travellers’ consumption patterns, such as the growing popularity of free and independent travel, luxury trips and health and wellness tourism. New forms of tourism including slow tourism and smart tourism may also drive future tourism activities. Such changes are likely to force businesses to reconsider their service designs and distribution channels. Research limitations/implications While Chinese and other potential visitors rethink how they travel, professionals, too, should reflect upon how to bring positive or negative changes to the tourism industry following this pandemic. Subsequent research should also consider how to mitigate the effects of similar public health crises in the future. Practical implications Recommendations for industry practitioners and policymakers focus on tailoring travel arrangements to tourists’ backgrounds. The suggestions may help to alleviate outbreak-related stress, offer travellers newly enriching experiences and partially mitigate the effects of COVID-19 on the tourism and hospitality industry. These recommendations can also apply more broadly to global tourist markets. Social implications The COVID-19 outbreak has already brought significant impacts to nearly every society and industry. Tourism scholars and practitioners should carefully consider this tragedy and how it may inform industry and social practices. This and other public health crises represent sterling opportunities to view the industry holistically in terms of its effects on the environment, climate and travellers themselves. Originality/value This paper presumably represents a frontier study, critically examining the possible impacts of COVID-19 on Chinese travellers’ consumption patterns and how the tourism and hospitality industry may respond to such changes in the future.

What should Indian tourism and hospitality managers focus on to stay competitive in the coming decade?

2019 ◽  
Vol 11 (4) ◽  
pp. 467-473
Author(s):  
Gunjan M. Sanjeev
Keyword(s):  
Paradigm Shift ◽  
Hospitality Industry ◽  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Managerial Implications ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Hospitality Managers ◽  
Near Future

Purpose This paper aims to summarize and review the key areas of importance that will drive a paradigm shift over the next decade in the Indian tourism and hospitality industry. Design/methodology/approach This paper identifies important issues from the findings and managerial implications as identified by the contributors to the theme issue: What should Indian tourism and hospitality managers focus on to stay competitive in the coming decade? Findings This theme issue has brought to light some interesting factors that are going to dominate the industry in the near future. These factors are: the role of social media in how businesses will operate in the near future; information technology applications as influencers of profitability; the evolution of risk management techniques; differentiated valuation models; innovative ways to retain talent; and remodelling education at higher educational institutions offering hospitality education. Practical implications In an era of tough completion and disruptive innovations, the tourism and hospitality industry will need to be proactive rather than reactive to the anticipated changes that are going to take place over next ten years. These changes will be very useful to domestic and foreign operators, as they consider the key issues that will impact on the Indian context over the next ten years. Originality/value This theme issue and, in particular, this concluding paper bring together important findings related to the issues of importance that are shaping a paradigm shift in the way tourism and hospitality businesses operate. Building upon viewpoints and perspectives of practitioners in the tourism and hospitality industry, these findings are unique and contemporary as compared to any other published source. This will be a significant contribution to the field of research relating to the Indian hospitality and tourism industry.

Towards a proactive, capabilities-based continuity framework for the hospitality and tourism industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kimberly S. Carty
Keyword(s):  
Disaster Preparedness ◽  
Hospitality Industry ◽  
Community Resilience ◽  
Tourism Industry ◽  
Theoretical Research ◽  
Business Continuity ◽  
Content Type ◽  
Preparedness Planning ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This paper aims to provide a framework to guide tourism and hospitality businesses, tourism organizations and their communities to collaboratively develop a proactive, capabilities-based continuity plan for disaster or crisis. The framework provided incorporates the existing research and existing business continuity standards to provide actionable steps building community resilience and disaster preparedness. This plan offers the stakeholders a roadmap to adapt when faced with disaster and persist in the pursuit of a strong tourism and hospitality industry. Design/methodology/approach A summary of the key literature is presented alongside international guidance for developing business continuity plans. Incorporating the literature and business continuity standards, this framework offers actionable steps that stakeholders can take to develop preparedness plans for their business, organization and/or community that support disaster resilience for the tourism and hospitality industry. Findings The majority of tourism and hospitality businesses are micro-, small- and medium-sized businesses that often lack the capabilities and resources to dedicate to disaster preparedness planning. The available research offers important and meaningful data, yet also finds that businesses fail to plan. The available literature that guides tourism and hospitality businesses to move to action in preparing for disaster is sparse. Originality/value This paper brings together theoretical research literature with existing business continuity best practices to create a new framework specifically designed for the tourism and hospitality industry. The result is a practical roadmap to guide stakeholders to build community resilience that benefits tourism and hospitality businesses, tourism organizations and the wider community to build resilience, shorten recovery times and sustain a strong industry/community despite disaster. It will be of value to practitioners, researchers, policymakers and other stakeholders involved in the travel and tourism industry.

scholarly journals Sexual harassment: overlooked and under-researched

2016 ◽  
Vol 28 (10) ◽  
pp. 2110-2131 ◽  
Author(s):  
Yael Ram ◽  
John Tribe ◽  
Avital Biran
Keyword(s):  
Sexual Harassment ◽  
Hospitality Industry ◽  
Interdisciplinary Collaboration ◽  
Tourism Industry ◽  
Content Type ◽  
Academic Knowledge ◽  
High Prevalence ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The Relationship

Purpose This paper aims to focus on the gap between the very high prevalence of sexual harassment in the tourism and hospitality industry (the phenomenon) and the limited academic discussion about it (academic knowledge), and suggests ways to bridge this gap. Design/methodology/approach The gap between phenomenon and knowledge is identified by comparing official data regarding sexual harassment in the tourism and hospitality industry with a content analysis of the academic literature. Tribe’s (2006) knowledge force-field model is used to analyze this gap. Findings The five truth barriers identified by Tribe (2006), namely, person, rules, position, ends and ideology, are confirmed by the data. Five counter-forces – triangulation, interdisciplinary, collaboration, humanism and critical praxis – are developed to counter these truth barriers. Practical implications The five counter-forces offer practical solutions for research, higher education programs and the tourism industry. They demonstrate ways to reduce the high prevalence of sexual harassment in the industry and improve the working conditions of employees. Originality/value Underpinned by Tribe’s conceptual model, the paper identifies and analyzes a relative silence regarding sexual harassment in the tourism and hospitality academy in contrast to its prevalence in the industry. Additionally, it advances Tribe’s model by identifying five truth-facilitating forces. Further, it offers a research agenda for revealing hidden topics and/or biased knowledge by understanding the relationship between tourism and hospitality phenomena and academic knowledge.

scholarly journals Global Perspective in Tourism Development

2015 ◽  
pp. 406-439 ◽  
Author(s):  
Quee-Ling Leong ◽  
Shahrim Karim
Keyword(s):  
Multivariate Statistics ◽  
Hospitality Industry ◽  
Tourism Development ◽  
Demographic Factors ◽  
Tourism Industry ◽  
Global Perspective ◽  
Effect Of Food ◽  
Tourism And Hospitality Industry ◽  
Socio Demographic Factors ◽  
Tourism And Hospitality

Malaysia offers a rich potpourri of delicious cuisines from diverse ethnicity. However, not much attention given to promote Malaysian food and the food seems to be ignored in the tourism industry. Furthermore, the concept of utilizing Malaysian food as a marketing means is tenuous. In this chapter, the image dimensions of Malaysian food and the effect of food images on tourists' satisfaction are discussed. Additionally, the influence of socio-demographic factors on tourists' perceived image is deliberated. Univariate and multivariate statistics are used to describe the obtained findings. The results of the study will significantly fill in the gap in the literature about Malaysian food's image and the potential of Malaysia being promoted as a food destination. Additionally, the results would indisputably provide better insight to the tourism and hospitality industry on the perceptions of international tourists towards Malaysian food and Malaysia as a food tourism destination.

scholarly journals Innovations in Educational Technologies in the Training of Personnel for the Tourism and Hospitality Industry

2021 ◽  
Vol 20 (2) ◽  
pp. 97-104
Author(s):  
Vladimir V. Zelenov ◽  
◽  
Vladislav V. Galstyan ◽  
Anastasia V. Gorbachevskaya ◽  
◽  
...  
Keyword(s):  
Hospitality Industry ◽  
New Technologies ◽  
Educational Environment ◽  
Tourism Industry ◽  
Educational Technologies ◽  
Literary Sources ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Training Of Personnel ◽  
Descriptive Method

The article discusses and summarizes the features of the application of innovative technologies and methods in the educational environment for the training of specialists for the tourism and hospitality industry. The methodology of the study of this issue was the analysis of literary sources of domestic authors, the synthesis of the acquired knowledge and the use of the descriptive method. Results: the tourism industry is one of the priority sectors of development, it is necessary to use new technologies in the educational environment.

scholarly journals Relief, Recovery, and Revitalization Measures for Tourism and Hospitality Industry During Covid-19 Pandemic: Case Study From Taiwan

SAGE Open ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 215824402110408
Author(s):  
Li-Fan Wu ◽  
Jennet Achyldurdyyeva ◽  
Wei-Ping Jou ◽  
Wei-Ting Foung ◽  
Bih-Shiaw Jaw
Keyword(s):  
Value Chain ◽  
Hospitality Industry ◽  
Business Owners ◽  
Tourism Industry ◽  
Border Control ◽  
Government Response ◽  
Business Operations ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The Covid-19 pandemic has severely disrupted lives and economies around the world. Every part of tourism and hospitality value chain has been affected by the unprecedented travel and mobility restrictions (border control, lockdowns, quarantines, curfews, social distancing) undertaken by governments to contain the spread of the virus. This case study is an in-depth investigation on the Taiwan’s government response to support tourism industry stakeholders during Covid-19 pandemic. Data are gathered from a variety of sources, including government policy, procedures, and interviews with business owners and observations of day-to-day business operations. This study presents novel effective government practices and cooperation with tourism and hospitality business during Covid-19 pandemic crisis.

Impact of the coronavirus pandemic on the development of tourism and hospitality industry: global and national aspects

2021 ◽  
pp. 98-113
Author(s):  
Natalia Aleksandrovna Zaitseva
Keyword(s):  
Consumer Behavior ◽  
Hospitality Industry ◽  
Monitoring And Evaluation ◽  
Tourism Industry ◽  
Theory And Practice ◽  
Government Support ◽  
Enterprise Management ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The Impact

The article presents the results of a study of the impact of the coronavirus pandemic on the development of the tourism and hospitality industry in the global and national aspects. The purpose of this article is to summarize and systematize the main changes and trends in tourism and hospitality as a result of the impact of the coronavirus pandemic. During the research, general scientific methods of the theory and practice of researching socio-economic phenomena and processes were used: logical, dialectical, systemic, process and situational approaches, and methods of analysis, synthesis, abstraction, and others. According to the results of the study, several main trends in changes in consumer behavior were summarized and formulated, as well as in what began to be offered by the enterprises of the tourism and hospitality industry in response to changes in consumer behavior. Examples of how the coronavirus pandemic affected the organization of the very process of providing services by hotels to ensure the safety of guests in hotels and other accommodation facilities, including in terms of increasing costs for all types of resources of these enterprises. Particular attention in the article is paid to assessing the effectiveness of government support measures and stimulating demand for tourist and hotel services in the Russian Federation. Also, based on the results of the study, the prospects for adapting the enterprise management system of the hospitality and tourism industry to work in the conditions of the coronavirus pandemic and after its completion were substantiated — the change in the forms of organization of work of personnel, monitoring and evaluation of the results of their activities was described, and the importance of forming and maintaining consumer confidence in enterprises was substantiated. tourism and hospitality industry.

Glocalisation and Sustainable Business Solutions

2019 ◽  
pp. 53-82
Author(s):  
Michael Abayomi Fowowe
Keyword(s):  
Environmental Sustainability ◽  
Hospitality Industry ◽  
Business Environment ◽  
Sustainable Business ◽  
Global Business ◽  
Strategic Approach ◽  
Strategic Implementation ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The One

This chapter presents glocalisation as a new global phenomenon in providing sustainable business solutions and preserving durability of the business environment in the tourism and hospitality industry. The chapter reveals that the ‘one strategy fits all' (universalism) deficiency of globalization brought glocalisation into the limelight as the best alternative strategic approach in sustaining global business relevance and promoting environmental sustainability in the 21st century business era. The strategic mix of globalization and localisation inherent in glocalisation promotes unprecedented economic growth and the development of developing and emerging economies through promotion of their cultural heritage and historical values. The chapter further discloses that prevalent of global warming giving rise to climate change in the tourism and hospitality industry which can be significantly controlled through strategic implementation of a glocal strategy. It is concluded that glocalisation serves a dual-purpose of providing sustainable business solutions and preserving the business environment.

Unraveling the fuzzy predictors of stress at work

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sanaz Vatankhah ◽  
Mona Bouzari ◽  
Homayoun Pasha Safavi
Keyword(s):  
Hospitality Industry ◽  
Current Knowledge ◽  
Fuzzy Theory ◽  
Research Attention ◽  
Content Type ◽  
Workplace Stressors ◽  
Mental Demand ◽  
Tourism And Hospitality Industry ◽  
Stress At Work ◽  
Tourism And Hospitality

Purpose This study aims to identify and rank the significant determinants of stress among tourism and hospitality employees. Design/methodology/approach A mixed-method approach is used to identify and rank workplace stressors. Particularly, the synthesis of relative literature and interview with the panel of experts resulted in the preliminary identification of workplace stressors. Underpinned by fuzzy theory, in addition, the fuzzy analytical hierarchy process is used to rank identified criteria and relative sub-criteria. Findings Results of three-wave investigation lead to an index comprising key components and weighted ranking of workplace stressors in the tourism and hospitality industry with job characteristics as the most important criteria and mental demand as the most salient sub-criteria influencing stress at work. Research limitations/implications The pattern of findings enhances the current knowledge regarding significant workplace stressors in the tourism and hospitality industry. Practical implications Compositional framework and the weight-based ranking of identified components may act as a source of strategic solution for managers to reduce and manage stress among employees. Originality/value Workplace stressors have attracted considerable research attention, however, no general consensus yet exists among scholars and practitioners conferring to the key composition and relative importance of workplace stressors.

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