Mobile usage in travel: bridging the supplier-user gap

2019 ◽  
Vol 31 (2) ◽  
pp. 771-789 ◽  
Author(s):  
Heather Linton ◽  
Robert J. Kwortnik
Keyword(s):  
Mobile Devices ◽  
Travel Behavior ◽  
Technology Development ◽  
Service Providers ◽  
Factor Analyses ◽  
Content Type ◽  
Technology Innovations ◽  
Technology Industry ◽  
Technology Service ◽  
Travel Industry

PurposeConsumer-driven technology innovations are transforming travel behavior. However, travel suppliers are still struggling to grasp their customers’ desires regarding mobile device usage in travel and also face other barriers. This paper aims to take a two-pronged approach to identify the gap between what travelers would like to do on mobile devices and what suppliers currently offer and to provide insights from technology industry experts on future trends.Design/methodology/approachThis paper uses two exploratory studies: a consumer survey to understand travelers’ needs and wants regarding mobile devices and a qualitative study to learn more about how travel suppliers are responding and to identify barriers. Statistical techniques include ANOVA tests to identify individual differences and factor analyses to discover patterns in the data.FindingsConsumers would like to do more on mobile devices than is currently available; therefore, industry providers must be more forward-thinking with technology development and overcome the barriers identified in this paper.Research limitations/implicationsGiven the limitations to existing supplier offerings and capabilities, travelers were asked what they would like to do on mobile devices. Although marketing and technology personnel from various companies were interviewed, other perspectives exist.Originality/valueThis paper contributes to the technology adoption and service-supplier innovation literatures by helping mobile technology service providers in the travel industry better understand and bridge the supplier-user gap. Suggestions to close this gap and predictions from technology industry experts are included to direct future actions.

Investigating consumers’ reluctance to give up local hard drives after adopting the Cloud

2016 ◽  
Vol 14 (2) ◽  
pp. 152-166 ◽  
Author(s):  
Joanne E. McNeish ◽  
Anthony Francescucci ◽  
Ummaha Hazra
Keyword(s):  
Technology Development ◽  
Service Providers ◽  
New Technology ◽  
Cloud Service ◽  
Relative Advantage ◽  
Content Type ◽  
Hard Drives ◽  
Content Creation ◽  
Simultaneous Use ◽  
Personal Content

Purpose The next phase of hardware technology development is focused on alternative ways to manage and store consumers’ personal content. However, even consumers who have adopted Cloud-based services have demonstrated a reluctance to move all of their personal content into the Cloud and continue to resist giving up local hard drives. This paper aims to investigate the characteristics of local hard drives and the Cloud that lead to simultaneous use. Design/methodology/approach This paper uses content analysis of online comments and ten depth interviews with simultaneous users of local hard drives and the Cloud. Findings Three factors influence the resistance to giving up local hard drives. Simultaneous users utilize local hard drives as a redundancy system and as a way to ensure the permanence of their digital content. They are unsure of the Cloud’s ability to support their content creation, management and storage activities (task-technology fit). Research limitations/implications Study findings are based on qualitative methods and thus the results cannot be considered conclusive. Practical implications The authors speculate that it is unlikely that Cloud-only will fully replace hard drives until these factors are understood and addressed by information technology developers. Cloud service providers may not be aware of how little that users understand the Cloud. In contrast to their certainty and confidence in local hard drives, simultaneous users are confused as to what the Cloud is and how it functions. This uncertainty exacerbates their risk perception and need for control. Originality/value This is the first study exploring simultaneous use of local hard drives and the Cloud with a view to understanding this behaviour in terms of the relative advantage of the incumbent technology over the new technology.

Integrating cleantech into innovative public procurement process – evidence and success factors

2018 ◽  
Vol 18 (4) ◽  
pp. 336-354 ◽  
Author(s):  
Katriina Alhola ◽  
Ari Nissinen
Keyword(s):  
Success Factors ◽  
Technology Development ◽  
Public Procurement ◽  
Clean Technology ◽  
Content Type ◽  
Procurement Process ◽  
Technology Innovations ◽  
Innovation Potential ◽  
Strategic Commitment ◽  
System Life

Purpose The purpose of this study is to promote clean technology development and diffusion through public procurement. Finland is ranked high among the countries that develop clean technology innovations. Innovative public procurement could be one means to boost the diffusion of such technologies. However, this potential is still somewhat unexploited, as innovative public procurement is an unsystematic method of procuring in Finland and the EU, partly because of an inability to understand innovation potential in the market and to implement innovative procurement. Design/methodology/approach In this paper, the authors illustrate how cleantech aspects can be integrated into the public procurement process. The authors study the key success factors and conditions that have led to a successful cleantech procurement process by exploring realized cases of innovative public clean technology procurement. Findings The results suggest that innovative public procurement, in which clean technology is an integrated part, may occur in different forms, from a procurement of a highly improved product or solution to a product-service system or a collaborative symbiosis system. Life cycle consideration, strategic commitment and recognition of needs of the procuring unit were prioritized as the most important factors leading to successful integration of cleantech aspects into procurement process.

The effects of historical satisfaction, provided services characteristics and website dimensions on encounter overall satisfaction

2018 ◽  
Vol 30 (3) ◽  
pp. 197-216 ◽  
Author(s):  
Tiziana Laureti ◽  
Michela Piccarozzi ◽  
Barbara Aquilani
Keyword(s):  
Direct Effect ◽  
Structural Equation ◽  
Service Providers ◽  
Measurement Model ◽  
Equation Modeling ◽  
Confirmatory Factor Analyses ◽  
Content Type ◽  
Study Population ◽  
Travel Industry ◽  
Past Experiences

Purpose The purpose of this paper is to study the real role of historical satisfaction (HSat), i.e., satisfaction only deriving from past experiences, excluding the most recent, in B2C service contexts when services are experienced offline, while the actual services are purchased online through the service providers’ website. Design/methodology/approach The proposed conceptual framework was tested by focusing on a particular travel industry firm which is responsible for providing travel services as well as managing the website where these services are purchased. The study population included customers who had purchased at least two travel tickets during the last 12 months online. In order to reduce possible self-selection bias and to improve the generalizability of the web survey findings, post-stratification was applied. The measurement model was evaluated by using confirmatory factor analyses. The direct and indirect effects of HSat on encounter overall satisfaction (EOS) were analyzed using structural equation modeling. Findings The direct effect of HSat on EOS was observed to be higher than its indirect effect through offline service dimensions and website dimensions. It was also observed that offline service dimensions have a direct impact on EOS, while they do not have an indirect impact since the website dimensions do not have a direct effect on EOS. Research limitations/implications Historical satisfaction is really important in building EOS for services purchased previously online but experienced offline. Practical implications The results could provide managers with useful tools for allocating resources and also build an even higher level of EOS. They also shed light on how HSat molds offline service perception for services sold online. Originality/value To the authors’s knowledge, only one empirical paper focused on “historical satisfaction,” while no studies have taken into consideration the fact that service offline dimensions and e-customer satisfaction could be indirectly linked by website quality dimensions, the issue studied in this paper.

Are you traveling alone or with your device? The impact of connected mobile device usage on the travel experience

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alinda Kokkinou ◽  
Emma Tremiliti ◽  
Marc van Iwaarden ◽  
Ondrej Mitas ◽  
Sebastiaan Straatman
Keyword(s):  
Mobile Devices ◽  
Service Providers ◽  
Ecological Validity ◽  
Field Research ◽  
Social Needs ◽  
Research Approach ◽  
Cross Sectional ◽  
Content Type ◽  
Tourist Experience ◽  
The Impact

PurposeThe purpose of this study is to explore how tourists use connected mobile devices such as smartphones to manage their tourist experience.Design/methodology/approachA multi-method, cross-sectional approach was used consisting of questionnaires about tourists self-reported use of connected mobile devices and recorded observations of tourists' interaction with their devices.FindingsRespondents who reported a more intense use of their connected mobile devices also reported a heightened tourist experience. Specifically, high users reported more intense emotions and expressed the belief that using their device improved the quality of their vacation. More extensive use of connected mobile devices was also linked to the perception that waits for attractions and restaurants were shorter.Research limitations/implicationsWhile the data and methods employed do not allow for testing of causality, the field research approach provides the benefit of high ecological validity, complementing previous studies on this topic.Practical implicationsCommercial service providers should explore ways to stimulate the use of devices, for instance by offering information about the attraction, or by providing an attractive setting for tourists taking photos. This contributes to shorter time perception and improved visitor evaluations.Originality/valueTourists' use of connected mobile devices to manage their tourist experience varies in terms of quality and intensity. Findings show that travelers know how to use their smartphones in a way that best suit their information and social needs.

Building assets and innovation through organizational collectivism

2017 ◽  
Vol 33 (7) ◽  
pp. 23-25
Keyword(s):  
Organizational Learning ◽  
Knowledge Sharing ◽  
Design Methodology ◽  
Service Providers ◽  
Learning Capability ◽  
Content Type ◽  
Technology Service ◽  
Information Technology Service ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The results show that knowledge sharing capability is positively related to innovation, and organizational learning capability fully mediates the effects of knowledge sharing on innovation. Moreover, COLL is found to significantly and positively moderate the effects of knowledge sharing on both organizational learning and innovation. The results indicate that organizational learning serves as the mechanism that transforms knowledge into innovation, but this effect is contingent on COLL of information technology service providers (ITSPs). Practical implications The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Australia’s National Disability Insurance Scheme: a collaboration opportunity for academia and industry

2018 ◽  
Vol 23 (3) ◽  
pp. 139-146
Author(s):  
Jonathan Mason ◽  
Kate Crowson ◽  
Mary Katsikitis ◽  
Michael Moodie
Keyword(s):  
Market Failure ◽  
Service Providers ◽  
Disability Insurance ◽  
Insurance Scheme ◽  
Content Type ◽  
Technology Service ◽  
National Debate ◽  
Rural And Remote Areas ◽  
Research Findings ◽  
Commonwealth Government

Purpose The purpose of this paper is to summarise the initial experiences of Australia’s National Disability Insurance Scheme (NDIS). It highlights some of the main challenges being faced by participants, service providers and government, and demonstrates how research can contribute to the ongoing implementation and success of the scheme. Design/methodology/approach The historical basis for the need for a new approach to disability funding in Australia is explored. The opportunities that exist and the difficulties that are being encountered by those entering and working within the new scheme are discussed. Findings Several problems were identified including difficult transitions between existing support frameworks to new “NDIS plans”, and the risk of market failure. Both the problems and their solutions are discussed and it is hoped that collaboration between the Commonwealth Government, service users, their families, service providers and universities can lead to a number of lasting improvements. Practical implications The new funding framework provides exciting opportunities for increasing the funding of people with intellectual and physical disabilities in Australia. Developments in technology, service provision in rural and remote areas and the opportunity to meet aspirational life goals exist alongside a number of challenges, including the need to ensure that those with multiple and complex disabilities retain existing levels of support. Originality/value The implementation of the NDIS is still underway, and opportunities exist to implement changes to the scheme where required. Research findings have an important role to play in the national debate regarding how best to improve quality of life for people with a disability in Australia.

Digital nomadism: students experience of using mobile devices in Delhi Metro

2018 ◽  
Vol 35 (7) ◽  
pp. 5-10 ◽  
Author(s):  
Saleeq Ahmad Dar ◽  
Margam Madhusudhan
Keyword(s):  
Travel Time ◽  
Mobile Devices ◽  
Text Messaging ◽  
Service Providers ◽  
Information Service ◽  
Survey Method ◽  
Internet Communication ◽  
Policy Makers ◽  
Content Type ◽  
Yellow Line

Purpose Travel time is considered as the wastage of time, but the ubiquitous nature of mobile devices with Internet has made it possible to use the time for productive activities. This paper aims to focus primarily on the use of mobile devices while travelling in Metrorail and how travel time is being used “productively” as study time and what resources are the students accessing from their mobile devices. In total, 820 students from different colleges in Delhi were randomly chosen for the survey. Using the survey method, the paper explores how students use travel time productively as activity time. The study revealed that browsing internet, communication, text messaging, accessing social media, etc., are the frequent activities by students while travelling. Majority of respondents stated that their travel time is never productive for value of time. Thinking on different issues that occupy their mind is the most frequent personal activity. “Poor Wi-Fi” connectivity is the highly rated impediment faced by students for uses of mobile devices. Design/methodology/approach A survey was administered to students of different colleges in Delhi who commute daily and consume information while commuting to colleges and back in the month of November and December 2017. The Yellow line that connects most of the colleges of Delhi University was boarded during early and evening hours; a questionnaire was handed out and collected back during the travel. Moreover, a visit was made to different colleges and universities of Delhi. Of the 1,000 questionnaires, only 820 were returned (a response rate of 82%); so a good number of student commuters’ population of Delhi was sampled. Findings The study found that majority of the students that responded to the survey use smartphones while travelling. The study indicated that many students face different impediments in consuming the information of their need. Originality/value The paper provides insight of how travel time is used by the students in Delhi Metro and what activities they do on their miniature devices to make their travel time productive. The study will serve as a template for policy makers and information service providers to realize the need of the hour.

Mobile devices for academic practices by students of college of sciences in selected Nigerian private universities

2015 ◽  
Vol 33 (4) ◽  
pp. 749-759 ◽  
Author(s):  
Joseph Kehinde Fasae ◽  
Idowu Adegbilero-Iwari
Keyword(s):  
Mobile Devices ◽  
Service Providers ◽  
Private Universities ◽  
Data Service ◽  
Science Students ◽  
Mobile Data ◽  
Content Type ◽  
Academic Practices ◽  
Mobile Data Service ◽  
Privately Owned

Purpose – This study aims to look at the use of mobile devices by science students with emphasis only on privately owned universities in Nigeria. Design/methodology/approach – A descriptive research design was used, as the study was a survey research. Eighty copies of structured questionnaire were distributed to collect data from science students in advanced levels of their undergraduate programmes in Afe Babalola University, Ado-Ekiti (ABUAD) and Joseph Ayo Babalola University (JABU) Ikeji-Arakeji, in their lecture halls and laboratories with the permission and assistance of their lecturers. The data were collected within a period of five weeks. All the administered questionnaire were correctly filled and returned, yielding a 100 per cent return rate. The data were analysed using descriptive statistics which includes frequency and percentage presented in tables and charts. Findings – The study found that science students in the selected private universities mostly (83.7 per cent) use smartphones than other mobile devices. Also, the students own mobile devices for the purpose of using educational applications (77.50 per cent) and to chat with people (72.50 per cent). The students use the Internet on their devices very often. The Internet facilities mostly used by the students are e-mails (71.25 per cent), social media (68.75 per cent) and search engines (60.50 per cent). The challenges mostly faced by the students using mobile devices for academic practices are poor Internet connectivity (81.25 per cent) and high cost of data subscription (53.75 per cent). Practical implications – Given the knowledge gained from this study, it is desired that universities across Nigeria would encourage the integration of the use of mobile devices into core educational programmes. Also, mobile data service providers need to reduce the cost of data subscription, especially on campuses for students. Moreover, owners of private universities should ensure the provision of good Internet connectivity for mobile devices campus-wide. Free and accessible Wi-Fi hot spots should be created for students. Social implications – Policy makers in the country should encourage mobile data service providers to reduce cost of data subscription on university campuses so as to enable students enjoy to the fullest the numerous features of mobile devices for academic practices. Originality/value – Research on the use of mobile devices for academic practices by students is somewhat new in Nigeria more so that privately owned universities are in focus. The study has therefore opened the floor for more in-depth studies on the subject now that mobile devices should be seen as tools rather than fanciful gadgets.

scholarly journals Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists

2020 ◽  
Vol 12 (4) ◽  
pp. 561-577
Author(s):  
Boon Cheong Chew ◽  
Xiaobai Shen ◽  
Jake Ansell
Keyword(s):  
Market Entry ◽  
Technology Development ◽  
Service Providers ◽  
Secondary Data ◽  
Primary Data ◽  
Convenience Store ◽  
Validity And Reliability ◽  
Content Type ◽  
Chinese Tourists ◽  
Entry Strategy

Purpose This study aims to investigate the entrance of Chinese-based Alipay’s mobile-payment (m-payment) technology into Malaysia. Malaysia allowed this entry of the first foreign m-payment company because it would allow Chinese tourists spending while they are visiting Malaysia. It will view this entrance from a Malaysian perspective. Design/methodology/approach The views of Malaysian players (Bank Negara Malaysia officers, three Malaysian banks’ officers, Alipay-Malaysia officers, airport section manager, convenience store manager and airport store sales executive) were sought via qualitative interview concerning Alipay’s entry into the Malaysian market. Respondents who had relevant knowledge and/or were involved in Alipay m-payment technology development in Malaysia were contacted, while there remainder were obtained by snowballing. Secondary data was collected from Bank Negara Malaysia’s policy, three Malaysian banks’ reports, the Alipay-Malaysia public statements and the Airport and Convenience Store reports. Triangulation using primary and secondary data was used to safeguard the validity and reliability of the outcomes. Findings The entry strategy used by Alipay was different from those reported in previous studies. The establishment of Alipay-Malaysia was the first element of the “mode of entry” gaining pioneer status in Malaysia. The next stage was gaining support from Bank Negara Malaysia-Malaysian Central Bank and three Malaysian banks (Maybank, Public Bank and CIMB) through collaborative ventures with Alipay-Malaysia Sdn. Bhd., leading to acceptance nationwide by local merchants. The key driver of acceptance being Chinese outbound tourists in Malaysia. Research limitations/implications This case study was conducted during the early implementation of Alipay in Malaysia from 2015 until April 2019. During this period, there were challenges due to the lack of primary data. These were overcome by the support from the respondents and the secondary data. Practical implications This study contributes to insights from a different entry strategy that used tourism as a leading force. This can give guidance to other m-payment service providers or other countries as m-payment technology recipient about “market entry strategy” and “modes of entry” following Alipay’s approach. Originality/value To date, no study has been conducted to investigate the nature of Alipay m-payment in Malaysia. This qualitative study has examined the new phenomenon regarding how Alipay entered the Malaysian market. Moreover, this study can also contribute new insights into the existing theory of “market entry strategy” in terms of Alipay’s tourist-based approach.

Sustaining innovation of information technology service providers

2017 ◽  
Vol 47 (2/3) ◽  
pp. 156-174 ◽  
Author(s):  
Alfred Presbitero ◽  
Banjo Roxas ◽  
Doren Chadee
Keyword(s):  
Information Technology ◽  
Developing Countries ◽  
Knowledge Sharing ◽  
Service Providers ◽  
Moderated Mediation ◽  
Organisational Learning ◽  
Content Type ◽  
Knowledge Based ◽  
Technology Service ◽  
Information Technology Service

Purpose How do knowledge-intensive technology-based offshore information technology service providers (ITSPs) in developing countries sustain their innovation and remain competitive? The purpose of this paper is to answer this question by drawing from the knowledge-based view of firm innovation to argue that organisational collectivism (COLL) plays a crucial role in influencing the effects of knowledge-based capabilities on innovation of ITSPs. Design/methodology/approach The study develops a model which shows that learning mediates the effects of knowledge sharing on innovation and that COLL moderates the effects of knowledge sharing on both innovation and learning. A moderated-mediation model is tested using structural equation modelling techniques and data (n=388) from a survey of ITSPs in the Philippines. Findings The results show that knowledge sharing capability is positively related to innovation and that organisational learning capability fully mediates the effects of knowledge sharing on innovation. Moreover, COLL is found to significantly and positively moderate the effects of knowledge sharing on both organisational learning and innovation. The results indicate that organisational learning serves as the mechanism that transforms knowledge into innovation, but this effect is contingent on COLL of ITSPs. Practical implications The findings suggest that ITSPs from developing countries can look beyond costly investments in research and development activities to invigorate their innovative capabilities. ITSPs can focus on the development of their intangible assets such as COLL to enhance the effects of knowledge-based resources on innovation for sustaining their competitiveness. Originality/value The moderated-mediation analytical approach to assessing the joint effects of knowledge sharing, organisational learning and collectivism on innovation is novel. The significant effects of the moderator suggest that the mediation mechanisms might differ depending on the levels of development of COLL in the organisation.

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