scholarly journals An emotional intelligence model of entrepreneurial coping strategies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Saurav Pathak ◽  
Sonia Goltz
Keyword(s):  
Emotional Intelligence ◽  
Coping Strategies ◽  
Conceptual Model ◽  
Future Research ◽  
Stressful Situation ◽  
Actual Process ◽  
Coping With Stress ◽  
Content Type ◽  
Selection Of

PurposeThe purpose of this article is to recognize emotional intelligence (EI) as a specific emotional competency possessed by entrepreneurs that facilitates their coping with stressors that arise in their day-to-day work. Highlighting the problem-focused and emotion-focused coping strategies employed by entrepreneurs, the paper establishes that EI in entrepreneurs enables the onset of acceptance of the existence of a stressful situation and that of optimism that a stressful situation can be solved.Design/methodology/approachThe paper reviews literature on the topics related to links between EI, entrepreneurial behaviors and entrepreneurial coping. Subsequently, acceptance-avoidance motivation theory is used to posit that entrepreneurs' EI serves as an antecedent that (1) guides the selection of their coping strategies through onset of optimism and acceptance of stressful situation, (2) assists in perceiving those situations as either controllable or uncontrollable and (3) shapes the actual process through which entrepreneurs cope.FindingsThe proposed conceptual model asserts that entrepreneurs' EI as reflected in their abilities to perceive, use, understand and regulate emotions is key to their coping. EI in entrepreneurs assists them in being optimistic about solving a stressful situation and accepting of such situations as well. Thereafter, selection of a problem-focused or emotion-focused coping strategy or both ensues.Originality/valueThe current work offers a conceptual model that highlights the role of entrepreneurs' EI in coping, integrates both the cognitive and affective components of coping and suggests a variety of avenues for future research. This model extends models of coping that categorize coping types to specify the process thought to be involved. Understanding the role of emotional intelligence in coping with stress by entrepreneurs has theoretical and practical implications which are discussed as well.

Power asymmetry, egalitarianism and team learning – Part 1: conceptualizing the moderating role of environmental hardship

2020 ◽  
Vol 27 (5) ◽  
pp. 389-401 ◽  
Author(s):  
Ruchi Sinha ◽  
Christina Stothard
Keyword(s):  
Conceptual Model ◽  
Design Methodology ◽  
Team Learning ◽  
Future Research ◽  
Power Dynamics ◽  
Power Asymmetry ◽  
Content Type ◽  
Military Teams ◽  
Moderating Role

Purpose This paper aims to understand the effects of team power asymmetry (hierarchy) on team learning. Design/methodology/approach Literature suggests that power asymmetry can hurt team learning due to unequal interactions. The authors integrate the situated focus theory of power and the theory of adversarial growth to propose that environmental hardship can moderate this relationship. Such that, under environmental hardship there is a shift in power relations within hierarchical teams, such that power asymmetry positively relates to team learning via increased team egalitarianism (interactional equality). Findings The study is presented in two parts. Part 1 reviews the literature and builds the theoretical arguments for the conceptual model, while Part 2 empirically examines the model on a sample of military teams. In Part 1, the authors propose a theoretically derived model and directions for future research in team power, dynamics and learning. Research limitations/implications It provides directions to empirically validate a contingency-based model to resolve the dilemma of creating equality and high levels of team learning in hierarchical teams. Originality/value The conceptual model and hypotheses contribute to the team learning literature by theoretically clarifying the conditions under which power asymmetry is likely to improve team learning.

Metaphors we manage and develop quality by

2020 ◽  
Vol 12 (4) ◽  
pp. 405-416
Author(s):  
Johan Lilja ◽  
Pernilla Ingelsson ◽  
Kristen Snyder ◽  
Ingela Bäckström ◽  
Christer Hedlund
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Design Methodology ◽  
Dynamic Properties ◽  
Critical Role ◽  
Critical Discussion ◽  
Future Research ◽  
Content Type ◽  
Selection Of

Purpose Metaphors are a powerful and human way of understanding and experiencing one kind of thing in terms of another. In quality management (QM), several metaphors are used to describe and bring to life the often-abstract QM concepts and systems. These metaphors are of great importance for how QM is understood, communicated and practiced. However, the metaphors of QM have seldom been systematically screened or put in focus, neither the topic of a critical discussion. The purpose of this paper is hence to contribute with a screening of the metaphors currently used, within QM literature and in practice among QM leaders, and then elaborate on their potential for improvement and development. Design/methodology/approach The paper is based on a literature review combined with interviews of QM leaders. Findings The paper highlights that the current QM metaphors provide intuitive associations to properties such as stability, shelter, and structure, but not to the important dynamic properties of QM, such as learning, or to the critical role of people in QM. What can be seen as core properties of QM are communicated by texts or labels added on to metaphors with properties that often are in sharp contrast to them. The paper also provides suggestions for further improvements and development. Originality/value The paper highlights the area of metaphors within QM as an important area for future research. It also provides insights concerning the successful use and selection of metaphors in future QM practice.

When self-threat leads to the selection of emotion-enhancing options: the role of perceived transience of emotion

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cong Liu ◽  
Xiaoqian Gao ◽  
Zhihua Liu ◽  
Jiahui Gao
Keyword(s):  
Problem Solving ◽  
Coping Strategies ◽  
Consumer Preference ◽  
Product Evaluation ◽  
Future Research ◽  
Lay Theories ◽  
Content Type ◽  
Product Preferences ◽  
Self Discrepancy ◽  
Selection Of

Purpose This study aims to examine whether consumers’ lay theories of emotion play a moderating role between self-threat and their choice of threat-coping strategies (direct resolution and escapism) and product preference. Design/methodology/approach The present research uses the methods of experimental design and surveys to collect data and verify the hypotheses we assumed. Findings Study 1 indicates that in self-threatening situations, people who perceive emotions as fleeting (lasting) are more likely to use a threat-coping strategy of direct resolution (escapism). Study 2 demonstrates that people who believe emotions are fleeting are more likely to choose problem-solving products; people who believe emotions are lasting are more likely to choose emotion-enhancing products. Study 3 further demonstrates that the direct resolution (escapism) strategy plays a mediating role between the interaction effect and consumer preference for problem-solving products (emotion-enhancing products). Study 4 replicates the results of Study 2 by incorporating the manipulation of lay theories of emotion transience in a product evaluation context. Research limitations/implications A limitation of the present research is that this paper puts focus on exploring the effects of self-view threat (e.g. intelligence and competence) on consumer product preferences. Another issue for future research is the extent to which emotion-transience theories hold for specific emotions. Given that distinct emotions of the same valence differ in their antecedent appraisals and that specific emotion could lead to different subsequent behaviors (Lerner and Keltner, 2000), future research may need to explore the roles of specific negative emotions triggered by self-threat in consumers’ product choosing behaviors. One potential direction for future research is to examine whether the perceived locus of control affects consumers’ choice of threat-coping strategies and product preferences. Practical implications Marketers could use product tactics for motivating consumers to restore their self-perceptions on the threatened attributes and address the self-threat, such as product attributes, advertising copy or promotional appeals that insert people who are more motivated to directly resolve the threat. Marketers can nudge consumers toward a direct resolution strategy by posting prompts such as, “I can do it!” For example, the slogan of Nike – “Just do it” and the 2012 award-winning campaign by Nike Spain have told consumers: “If something is burning you up, burn it up by running” (Allard and White, 2015), which suggests that consumers experiencing self-threat may resolve the negative self-discrepancy through the acquisition of the products in the advertisement. Another important implication suggested by the findings is that product consumption can be a way of helping consumers escape from self-threats. For example, the slogan of Coca-Cola – “Taste the feeling” resonates with consumers and stimulates their basic hedonic needs. Originality/value First, this research extends previous research by demonstrating that lay theories of emotion serve as a motivator of the selection of threat-coping strategies. Second, this research is conducive for literature to examine how differences in lay theories of emotion affect consumers’ product-choosing behaviors to cope with self-discrepancies. Third, the present research extends the broad marketing literature by differentiating problem-solving products from emotion-enhancing products.

Workplace bullying and job burnout

2020 ◽  
Vol 28 (1) ◽  
pp. 183-204 ◽  
Author(s):  
Shalini Srivastava ◽  
Banasree Dey
Keyword(s):  
Emotional Intelligence ◽  
Work Environment ◽  
Workplace Bullying ◽  
Job Burnout ◽  
Future Research ◽  
Content Type ◽  
Negatively Associated ◽  
Study Results ◽  
The Relationship

Purpose The purpose of this paper is to assess the influence of workplace bullying on job burnout of employees and investigate the mediating role of hardiness in the relationship and the extent to which the mediation is moderated by emotional intelligence. Design/methodology/approach The present data were collected from 350 employees working in varied companies in the ITES-BPO sectors of Delhi NCR of India. The study used stratified sampling method for good coverage from different departments of the organizations. The present data were collected in two stages following the suggestion given by Podsakoff et al. (2003) so as to minimize common method bias. Findings The findings suggest that workplace bullying is positively related to job burnout, and workplace bullying is negatively associated with hardiness. Hardiness was also found to be negatively associated with job burnout. It has also been found that workplace bullying is associated with job burnout through hardiness, and emotional intelligence moderates the relationship between hardiness and job burnout. The results also indicate that the indirect effect of workplace bullying on job burnout via hardiness is conditional on emotional intelligence. Research limitations/implications As the present study pertains to only one part of India, i.e. Delhi NCR of India, the results cannot be generalized. Future research can take a larger sample for the same. The demographic variables’ effect was out of the scope of this study. If demographics were taken into consideration, it might have resulted in interesting results. Moreover, the employees who were physically present at the time of data collection were asked to respond in a given time frame. One might argue that employees were not given enough time to respond. Future work can also incorporate other sectors so as to do a comparative study between sectors. Practical implications Based on the study results, it may be suggested that managers may do well to devise strategies for coping with the phenomenon of workplace bullying and job burnout in employees, to provide a healthy work environment with better employee morale and enhanced productivity. Social implications The findings of the study have implications for organizations in the service sector, particularly the BPO-ITES sector examined in the study. This being a customer-focused industry expects employees to ensure meeting deadlines and enhanced customer satisfaction; therefore, it would be worthwhile for managers to help employees in dealing with job stressors in their work environment. It would be useful to raise awareness about workplace bullying and encourage employees to report such incidents while assuring the complete support of the management. Originality/value While a review of extant literature indicates that emotional intelligence may lead to a reduction in job burnout of employees, yet, emotional intelligence has not been used previously as a moderator in mitigating the influence of workplace bullying and job burnout. Moreover, the role of hardiness as a mediator in the above-mentioned relationships has not been addressed in previous studies.

Does workplace spirituality lead to raising employee performance? The role of citizenship behavior and emotional intelligence

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lalatendu Kesari Jena
Keyword(s):  
Emotional Intelligence ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Employee Performance ◽  
Workplace Spirituality ◽  
Citizenship Behavior ◽  
Future Research ◽  
Content Type ◽  
Moderation Analysis

Purpose For businesses today, employee performance is most important. Therefore, this paper aims to the greater purpose of ‘ideal workplace’; focusing on determining the effect of workplace spirituality on employee performance because organizations tend to neglect employees’ spiritual and/or mental wellness but well-maintain the output. This paper also shines light on the mediating role of organizational citizenship behavior and the moderating nature of employee’s emotional intelligence. Design/methodology/approach The study was conducted with a cross-sectional descriptive and analytical approach. Data were collected in two rounds. In total, 761 responses (416 offline and 345 online) were analyzed for all four hypotheses using statistical data package for social sciences and analysis of moments structure; imploring correlation, regression and mediation and moderation analysis. Findings The study found that workplace spirituality is indeed positively linked with employees’ performance. Organizational citizenship behavior is positively associated with workplace spirituality and employee performance. Mediation analysis indicated that organizational citizenship behavior significantly enhances the relationship of workplace spirituality and employee performance. Moderation analysis suggested that employee’s emotional intelligence significantly boosts employee performance. Originality/value This research offers deep and critical insights for curating future research and managerial practices, strengthening the concept of workplace spirituality as a promising area in the fields of human resource management and organizational psychology. The study uses a unique approach and provides exclusive findings regarding Indian service and manufacturing professionals.

A new theoretical approach to intellectual capital: Meta-synthesis definitions of innovative literacy

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Asiye Yüksel ◽  
Mehmet Şahin GÖK ◽  
Gökhan ÖZER ◽  
Erşan CİĞERİM
Keyword(s):  
Intellectual Capital ◽  
Future Research ◽  
Capital Management ◽  
Content Type ◽  
Innovation Activities ◽  
Intellectual Capital Management ◽  
The Relationship ◽  
Literacy Research ◽  
Selection Of

PurposeThe importance of innovation has drastically increased across diverse academic and industrial fields. Innovation has been considered an outcome of intellectual capital management. The role of innovative literacy in intellectual capital management needs to be understood. Employees at all levels of the organisation carry out managerial and/or technical innovation activities by integrating their knowledge (with other members, including researchers and developers) and innovative attitude in line with the organisational goals. This study focuses on the methodological approaches to intellectual capital components at a conceptual level, based on the framework of innovative literacy, which is not prominent in the literature.Design/methodology/approachA meta-synthesis analysis was conducted, examining published articles from 1990 to 2016 based on selected keywords. The meta-synthesis analysis explored the concept of innovation literacy by revealing some of the relationships involved in intellectual capital performance.FindingsThe findings point to gaps and methodological weaknesses in innovative literacy research and provide insights for future research.Research limitations/implicationsWhile the findings of this study are useful, there are some limitations and recommendations for future research: One limitation of this study arises from the selection of the articles used in meta-synthesis analyses; these were published during the period 1990–2016. An expansion of the article selection to include articles published before 1990 can be useful to better understand the vision on innovation and intellectual capital. This research fills a conceptual gap in the literature. However, since this concept is evaluated using the human, customer and structural components of intellectual capital, researchers in the future can evaluate this concept with other components of intellectual capital. Finally, this research does not present a hypothesis on the relationship between innovative literacy and intellectual capital.Originality/valueThis study provides a novel conceptual view of integrating theories for ensuring sustainability of intellectual management and innovative literacy by synthesising findings from academic studies.

scholarly journals Knowledge management and intellectual capital in networks of small- and medium-sized enterprises

2017 ◽  
Vol 18 (3) ◽  
pp. 667-692 ◽  
Author(s):  
Ricardo Vinícius Dias Jordão ◽  
Jorge Casas Novas
Keyword(s):  
Knowledge Management ◽  
Conceptual Model ◽  
Intellectual Capital ◽  
Formation Process ◽  
Network Formation ◽  
Management Practice ◽  
Organisational Culture ◽  
Future Research ◽  
Content Type

Purpose The purpose of this paper is to propose a theoretical-conceptual model supporting the analysis of the effects of small- and medium-sized enterprises (SMEs) networks on knowledge management (KM) and intellectual capital (IC). Design/methodology/approach The paper reviews literature on KM, IC and networks theories. The role of SMEs networks on KM and IC was discussed, analysing previous studies that supported the proposition of the model in question. In such model SMEs networks are seen as knowledge networks which are analysed in terms of the network formation process, the context, the strategy, the organisational culture and the stimuli for the sharing of knowledge. KM is observed in terms of knowledge creation, systematisation and sharing. Finally, IC encompasses human capital, structural capital and relational capital. It is noteworthy that KM and IC were considered deeply and closely related. Findings The conclusions obtained help to fill an important gap in the management, accounting, KM and IC literature, showing that the processes of creating, acquiring, maintaining, systematising and sharing information and knowledge and IC generation in SMEs networks can be influenced by the network formation process, by the organisational context, as well as by the strategy, organisational culture and stimuli to sharing knowledge. Research limitations/implications The paper provides a theoretical contribution by increasing understanding of the effect of SMEs networks on KM and IC practices – an understanding still at the early stages in the literature. Moreover, the originality of the model proposed extends the relevance of this research, as the literature does not contain a sufficiently established and tested approach that simultaneously provides a clear view of the relations between SMEs, networks, KM and IC, highlighting how SMEs can use networks as a strategy to achieve a more effective management of the knowledge assets forming IC. So, the paper offers several avenues for future research. Practical implications Based on previous empirical research, it was perceived that the original model presented in this paper is consistent, collaborating to improve management practice, providing a competitive benchmarking process. This can allow analysts, managers and other decision makers, by using SMEs networks to improve organisational performance, innovation, sustainability, competitiveness and value. Originality/value The paper presents an innovative theoretical-conceptual model focussed on the role of SMEs networks on KM and IC, indicating a strong link between the former and the latter in such enterprises in terms of performance, innovation, sustainability, competitiveness and value, an issue whose understanding, although quite relevant, is still incipient in the literature.

Facilities management: the strategic selection of a maintenance system

2014 ◽  
Vol 12 (1) ◽  
pp. 18-37 ◽  
Author(s):  
Kym Fraser
Keyword(s):  
Academic Research ◽  
Maintenance Management ◽  
Future Research ◽  
Facilities Management ◽  
Total Productive Maintenance ◽  
Content Type ◽  
Management Models ◽  
Sound Foundation ◽  
Selection Of

Purpose – A major role of facilities management is ensuring the useability, reliability, and safety of the asset being managed. To achieve this management must use a system to control the maintenance function. The purpose of the paper is to identify and describe the various maintenance management models and systems available for facilities managers to consider. Design/methodology/approach – Two comprehensive reviews of the literature were undertaken to categorise the various maintenance management models and identify popular models in practice. Findings – The review identified 37 maintenance management models. From these, four were found to be popular: total productive maintenance (TPM), condition-based maintenance (CBM), reliability-centred maintenance (RCM), and condition monitoring (CM). While many thousands of papers can be found of these four models, the support in the literature for the remaining 33 models is very limited. Research limitations/implications – While providing a sound foundation for future research, the papers findings are based solely on reviewing literature. Practical implications – For facilities managers seeking to expand their knowledge of a particular model or maintenance management systems in general, the paper provides a practical understanding. Originality/value – Papers focused solely on identifying and describing maintenance management models are scarce and this paper makes a concerted attempt to link academic research with management practitioners.

Coping Humor as a Mediator Between Emotional Intelligence and Job Satisfaction

2017 ◽  
Vol 16 (3) ◽  
pp. 155-159 ◽  
Author(s):  
Peizhen Sun ◽  
Jennifer J. Chen ◽  
Hongyan Jiang
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Future Research ◽  
Satisfaction Scale ◽  
Primary School Teachers ◽  
Mediating Role ◽  
Regulation Of Emotion ◽  
The Relationship ◽  
Overall Job Satisfaction

Abstract. This study investigated the mediating role of coping humor in the relationship between emotional intelligence (EI) and job satisfaction. Participants were 398 primary school teachers in China, who completed the Wong Law Emotional Intelligence Scale, Coping Humor Scale, and Overall Job Satisfaction Scale. Results showed that coping humor was a significant mediator between EI and job satisfaction. A further examination revealed, however, that coping humor only mediated two sub-dimensions of EI (use of emotion and regulation of emotion) and job satisfaction. Implications for future research and limitations of the study are discussed.

Emotion information processing as a new component of emotional intelligence: Theoretical framework and empirical evidence

2021 ◽  
pp. 089020702110076
Author(s):  
Marina Fiori ◽  
Shagini Udayar ◽  
Ashley Vesely Maillefer
Keyword(s):  
Emotional Intelligence ◽  
Information Processing ◽  
Incremental Validity ◽  
Stressful Situation ◽  
Factorial Structure ◽  
Ability Emotional Intelligence ◽  
Processing Component ◽  
Overall Performance ◽  
The Relationship

The relationship between emotional intelligence (EI) and emotion information processing (EIP) has received surprisingly little attention in the literature. The present research addresses these gaps in the literature by introducing a conceptualization of emotional intelligence as composed of two distinct components: (1) EIK or emotion Knowledge component, captured by current ability emotional intelligence tests, related to top-down, higher order reasoning about emotions, and which depends more strongly on acquired and culture-bound knowledge about emotions; (2) EIP or emotion information Processing component, measured with emotion information processing tasks, requires faster processing and is based on bottom-up attention-related responses to emotion information. In Study 1 ( N = 349) we tested the factorial structure of this new EIP component within the nomological network of intelligence and current ability emotional intelligence. In Study 2 ( N =111) we tested the incremental validity of EIP in predicting both overall performance and the charisma of a presenter while presenting in a stressful situation. Results support the importance of acknowledging the role of emotion information processing in the emotional intelligence literature and point to the utility of introducing a new EI measure that would capture stable individual differences in how individuals process emotion information.

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