Moderated influence of return frequency and resource commitment on information systems and reverse logistics strategic performance

2018 ◽  
Vol 67 (3) ◽  
pp. 550-570 ◽  
Author(s):  
Ankit Mahindroo ◽  
Harsh Vardhan Samalia ◽  
Piyush Verma
Keyword(s):  
Supply Chain ◽  
Information Systems ◽  
Reverse Logistics ◽  
Negative Impact ◽  
Rapid Evolution ◽  
Content Type ◽  
Resource Commitment ◽  
The Individual ◽  
The Impact ◽  
Strategic Outcomes

Purpose Reverse logistics (RL) is a strategic instrument across industries. The rapid evolution of online marketplaces has led to frequent product returns with variations across diversified businesses. These marketplaces have caused potential losses due to fraudulent returns, hence requiring a commitment of resources to RL. With information systems (IS) playing a role in improved supply chain performance, the purpose of this paper is to analyse the impact of a conceptualized IS framework on achieving RL strategic outcomes, under the individual moderating influence of resource commitment (RC) and return frequency. Design/methodology/approach Data have been collected through a questionnaire from top to middle management executives managing the supply chain, logistics and IS. Moderated regression analysis was conducted on the collected sample using Hayes’ (2013) process modeling. Findings The study depicts that IS capability, IS for logistics, IS partnership quality and IS for value addition lead to RL strategic benefits. Also, return frequency and RC act as relatively strong moderators with a negative impact. When analyzed for the individual IS constructs, RC has a stronger moderating impact than return frequency. Practical implications The IS usage framework can be used effectively by practitioners for enhancing strategic RL performances depending on variations in committed resources and return frequency for individual industries. Originality/value The study proposes an IS usage framework for achieving enhanced RL strategic outcomes and emphasizes on the moderating role played by RC and return frequency for producing the results.

It's all in the past: how do colonial legacies between host and home countries affect the expatriate experience?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Christopher Richardson
Keyword(s):  
Cultural Values ◽  
Negative Impact ◽  
Research Field ◽  
Content Type ◽  
Colonial Legacy ◽  
The Past ◽  
Host Country Nationals ◽  
Practical Experiences ◽  
The Individual ◽  
The Impact

PurposeWithin the expatriation subset of the wider IB literature, the focus of research has been on contemporary contextual factors. The purpose of this paper is to link the present to the past by investigating how the individual expatriate experience may be affected by a colonial legacy between host and home countries.Design/methodology/approachGiven the exploratory nature of this study, a qualitative interview-based approach eliciting thick, detailed descriptions of the practical experiences of seven Japanese expatriate managers working in Malaysia was adopted. These were supplemented by additional interviews with three host-country nationals who work alongside some of the expatriates. The data were analysed through a two-stage coding process.FindingsThe expatriate respondents were largely unanimous in their view that the colonial past between the two countries had no negative impact on their experiences in Malaysia, and the Malaysian interviewees corroborated this. On the contrary, the majority of the expatriates actually spoke positively about their experiences. This was especially true for expatriates in both the tourism and education/research field whose work was linked in some way to the period of Japanese occupation.Research limitations/implicationsThe small, single-context nature of the investigation limits generalisation. There are also many particularities in this study (the nature of Japanese-Malaysian postcolonial relations, cultural values of the Malaysians and Japanese, and so on) that are perhaps not easily relatable to other contexts. Having said this, qualitative research is not always geared towards generalisability but rather towards contextual intricacies and nuances.Originality/valueWhile most of the extant literature on expatriation has examined largely contemporary factors, this paper explores the impact of more historical events on the expatriate experience. Although such events may seem distant from an expatriate's current activities, this study suggests that in certain circumstances, they may have a lingering effect.

scholarly journals Leveraging open-standard interorganizational information systems for process adaptability and alignment

2019 ◽  
Vol 39 (6/7/8) ◽  
pp. 962-992
Author(s):  
Xiaodie Pu ◽  
Alain Yee Loong Chong ◽  
Zhao Cai ◽  
Ming K. Lim ◽  
Kim Hua Tan
Keyword(s):  
Supply Chain ◽  
Information Systems ◽  
Value Creation ◽  
Industry 4.0 ◽  
Content Type ◽  
Organizational Information ◽  
Open Standard ◽  
Three Stage Least Squares ◽  
The Impact ◽  
Positive Effect

Purpose The purpose of this paper is to understand the value creation mechanisms of open-standard inter-organizational information system (OSIOS), which is a key technology to achieve Industry 4.0. Specifically, this study investigates how the internal assimilation and external diffusion of OSIOS help manufactures facilitate process adaptability and alignment in supply chain network. Design/methodology/approach A survey instrument was designed and administrated to collect data for this research. Using three-stage least squares estimation, the authors empirically tested a number of hypothesized relationships based on a sample of 308 manufacturing firms in China. Findings The results of the study show that OSIOS can perform as value creation mechanisms to enable process adaptability and alignment. In addition, the impact of OSIOS internal assimilation is inversely U-shaped where the positive effect on process adaptability will become negative after an extremum point is reached. Originality/value This study contributes to the existing literature by providing insights on how OSIOS can improve supply chain integration and thus promote the achievement of industry 4.0. By revealing a U-shaped relationship between OSIOS assimilation and process adaptability, this study fills previous research gap by advancing the understanding on the value creation mechanisms of information systems deployment.

Developing a reverse logistics competency

2016 ◽  
Vol 46 (3) ◽  
pp. 293-315 ◽  
Author(s):  
Tyler R. Morgan ◽  
Robert Glenn Richey Jr ◽  
Chad W. Autry
Keyword(s):  
Supply Chain ◽  
Reverse Logistics ◽  
Structural Equation ◽  
Equation Modeling ◽  
Resource Based View ◽  
Content Type ◽  
Supply Chain Relationships ◽  
Research Questions ◽  
The Impact ◽  
The Relationship

Purpose – The purpose of this paper is to explore the influence of collaboration and information technology (IT) on the reverse logistics competency of firms. Through collaboration firms can improve their ability to handle returns, but this research introduces IT as providing a moderating influence over the impact of collaboration in the advancement of a reverse logistics competency. Design/methodology/approach – A survey was administered to employees involved with supply chain relationships. Empirical evidence from 267 respondents is analyzed with structural equation modeling. Findings – Support is found for the positive moderating influence of an IT competency on the relationship between collaboration and a reverse logistics competency. Additional benefits for logistics performance are also realized. Research limitations/implications – This research provides theoretical implications for the development of a reverse logistics competency through an application of resource-based theory/resource-based view of the firm. The study is limited to the selected research questions and sample of predominantly US firms. Practical implications – This research assists managers as they attempt to develop a reverse logistics competency to address the growing problem of returns through collaboration with supply chain members and the development of an IT competency. Originality/value – The framework developed in this research provides insights regarding the handling of product returns. Specifically, the moderating influence of an IT competency is addressed as it enhances the impact of collaboration on the development of a reverse logistics competency.

The impact of reverse logistics onto green supply chain competitiveness evidence from Serbian consumers

2020 ◽  
Vol 48 (9) ◽  
pp. 1003-1021
Author(s):  
Slobodan Aćimović ◽  
Veljko Mijušković ◽  
Vesna Rajić
Keyword(s):  
Supply Chain ◽  
Reverse Logistics ◽  
Practical Implication ◽  
Perceived Quality ◽  
Green Supply Chain ◽  
Content Type ◽  
Product Return ◽  
Logistics Process ◽  
The Impact

PurposeThe purpose of this paper is to explain what determines the influence of reverse logistics onto green supply chain competitiveness and to find out if that influence is always uniform.Design/methodology/approachThe paper contains an empirical research conducted using a survey-based study, which encompassed a sample size of 228 participants and final consumers that have experience in buying/using products derived from the reverse logistics process.FindingsThe results indicate that the influence of reverse logistics onto green supply chain competitiveness is dependent on the product return option and is mainly negative with Serbian consumers, since the perceived quality of each of the three return options is considered to be inferior compared to new products.Practical implicationThe study's empirical results show the there is a generally negative perception among consumers regarding the perceived quality of each of the three product return options, thus directly questioning the general justification of using reverse logistics in Serbian business practice. That is a sign for Serbian managers to enhance their efforts to raise future awareness of the green initiatives importance among business partners, but also final consumers.Originality/valueThe study`s contribution is twofold: first, it helps to additionally test the established and known methodology created by Hazen et al. (2011), thus contributing to the practical dimension of international comparability concerning consumer perceptions. Second, the study adds to research by addressing the gap in practical surveys regarding the reverse logistics practices.

Strategic orientations, sustainable supply chain initiatives, and reverse logistics

2016 ◽  
Vol 36 (1) ◽  
pp. 86-110 ◽  
Author(s):  
Chin-Chun Hsu ◽  
Keah-Choon Tan ◽  
Suhaiza Hanim Mohamad Zailani
Keyword(s):  
Supply Chain ◽  
Reverse Logistics ◽  
Emerging Market ◽  
Equation Modeling ◽  
Sustainable Supply Chain ◽  
Ongoing Research ◽  
Content Type ◽  
Strategic Orientations ◽  
The Impact

Purpose – Global outsourcing shifts manufacturing jobs to emerging countries, which provides new opportunities for improving their economic development. The authors develop and test a theoretical model to predict first, how sustainable supply chain initiatives might influence reverse logistics outcomes and second, the impact of eco-reputation and eco-innovation orientation strategies on the deployment of sustainable supply chain initiatives. The paper aims to discuss these issues. Design/methodology/approach – The proposed new model of antecedents and outcomes of sustainable supply chain initiatives underwent a rigorous empirical test through structural equation modeling with samples from an emerging market. Findings – The results show that firms that implement sustainable supply chain initiatives can realize positive reverse logistics outcomes; the study also provides new insights into eco-innovation and eco-reputation strategic orientations as theoretically important antecedents of sustainable supply chain initiatives. Research limitations/implications – Though the authors identify three components of sustainable supply chain initiatives, other components could exist, and ongoing research should investigate them. Practical implications – The findings have important implications for managers in emerging markets seeking to initiate ecologically friendly business practices. The authors offer strong evidence of the benefits obtained from reverse logistics in sustainable supply chain initiatives. Policy makers and firms attempting to nurture sustainable supply chain initiatives should not overlook the important role of eco-reputation and eco-innovation strategic orientations, which the results identify as important enablers. Originality/value – This study offers evidence of the critical role of eco-reputation and eco-innovation strategic orientations in deploying sustainable supply chain initiative programs, as well as of their mutual effects. This study also offers empirical evidence that implementing sustainable supply chain initiatives leads to reverse logistics, creating value, and a new source of competitive advantages.

Advancing the understanding of pharmaceutical supply chain resilience using complex adaptive system (CAS) theory

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Emilia Vann Yaroson ◽  
Liz Breen ◽  
Jiachen Hou ◽  
Julie Sowter
Keyword(s):  
Supply Chain ◽  
Adaptive System ◽  
Complex Adaptive System ◽  
Negative Impact ◽  
Exploratory Research ◽  
Structured Interviews ◽  
Pharmaceutical Supply Chain ◽  
Content Type ◽  
Complex Adaptive ◽  
The Impact

Purpose The purpose of this study was to advance the knowledge of pharmaceutical supply chain (PSC) resilience using complex adaptive system theory (CAS). Design/methodology/approach An exploratory research design, which adopted a qualitative approach was used to achieve the study’s research objective. Qualitative data were gathered through 23 semi-structured interviews with key supply chain actors across the PSC in the UK. Findings The findings demonstrate that CAS, as a theory, provides a systemic approach to understanding PSC resilience by taking into consideration the various elements (environment, PSC characteristics, vulnerabilities and resilience strategies) that make up the entire system. It also provides explanations for key findings, such as the impact of power, conflict and complexity in the PSC, which are influenced by the interactions between supply chain actors and as such increase its susceptibility to the negative impact of disruption. Furthermore, the antecedents for building resilience strategies were the outcome of the decision-making process referred to as co-evolution from a CAS perspective. Originality/value Based on the data collected, the study was able to reflect on the relationships, interactions and interfaces between actors in the PSC using the CAS theory, which supports the proposition that resilience strategies can be adopted by supply chain actors to enhance this service supply chain. This is a novel empirical study of resilience across multiple levels of the PSC and as such adds valuable new knowledge about the phenomenon and the use of CAS theory as a vehicle for exploration and knowledge construction in other supply chains.

Distinguishing between the concepts of supply chain agility and resilience

2019 ◽  
Vol 30 (2) ◽  
pp. 467-487 ◽  
Author(s):  
David Gligor ◽  
Nichole Gligor ◽  
Mary Holcomb ◽  
Siddik Bozkurt
Keyword(s):  
Supply Chain ◽  
Information Systems ◽  
Supply Chain Management ◽  
Clear Understanding ◽  
Chain Management ◽  
Content Type ◽  
Sports Science ◽  
Supply Chain Agility ◽  
The Common ◽  
The Impact

Purpose The purpose of this paper is to add clarity to the multidimensional concepts of agility and resilience. In addition, this paper seeks to clarify the differences and similarities between the two concepts by integrating the distinct bodies of knowledge on agility and resilience. Design/methodology/approach A multidisciplinary systematic literature review is conducted. The concept of agility is explored through a review of the sports science, manufacturing, organizational, information systems and information systems development and supply chain literature bases. The concept of resilience is investigated through a review of the psychological and psychopathological, ecological, economic, organizational and supply chain literature bases. Findings Examining the complex relationship between the two constructs led to the emergence of six major dimensions to capture the concept of agility (i.e. ability to quickly change direction, speed/accelerate operations, scan the environment/anticipate, empower the customer/customize, adjust tactics and operations (flexibility), and integrate processes within and across firms). Similarly, six dimensions were uncovered for resilience (i.e. ability to resist/survive disruptions, avoid the shock altogether, recover/return to original form following disruption, speed/accelerate operations, adjust tactics and operations (flexibility) and scan the environment/anticipate). Agility and resilience were found to share three common dimensions (i.e. ability to adjust tactics and operations (flexibility), speed/accelerate operations and scan the environment/anticipate). Practical implications The identification of the common characteristics of agility and resilience carries important managerial implications from a resource allocation perspective. Allocating resources to the development of the common characteristics of agility and resilience can help firms maximize the impact of such investments. That is, by investing in the common characteristics of both they can improve supply chain agility and supply chain resilience. If firms approach the development or improvement of supply chain agility or resilience independent from one another, without an awareness of the common characteristics, they could be duplicating their investments resulting in supply chain redundancies and inefficiencies. Originality/value Not having a clear and comprehensive understanding of the similarities and differences between agility and resilience is problematic from a theoretical perspective. A clear understanding of what each construct represents provides a platform for building generalizable theory by helping researchers operationalize these constructs in a consistent manner. Further, providing a generalizable, comprehensive and multidisciplinary perspective on agility and resilience within supply chain management literature can help increase the visibility of the field of supply chain management across other disciplines as scholars outside the field of supply chain management can utilize the results of this research effort.

Minimizing the ripple effect caused by operational risks in a make-to-order supply chain

2020 ◽  
Vol 50 (4) ◽  
pp. 381-402 ◽  
Author(s):  
Henry Xu
Keyword(s):  
Supply Chain ◽  
Negative Impact ◽  
Design Science ◽  
Original Position ◽  
Ripple Effect ◽  
Web Based ◽  
Content Type ◽  
Operational Risks ◽  
Make To Order ◽  
The Impact

PurposeThis paper aims to introduce a web-based pilot system for minimizing the ripple effect (i.e. spreading of the negative impact of an exceptional event along the supply chain from its original position) caused by operational risks in the context of make-to-order supply chains.Design/methodology/approachThe study employs a design science research methodology, which covers three major stages: system requirements identification, business process design and the implementation and evaluation of a web-based pilot system.FindingsThe developed system has the potential to significantly reduce the negative impact of the ripple effect caused by operational risks in a make-to-order supply chain in terms of material shortages, late deliveries and subsequent additional costs associated with expediting measures when a customer order is running late.Research limitations/implicationsThe system presented in this paper is a prototype that needs to be further developed and tested in the future.Practical implicationsThis paper provides integrated business processes and useful guidelines for supply chain managers and information system developers in dealing with the ripple effect in the supply chain.Originality/valueIn contrast to prior studies that have focused on investigating the impact of the ripple effect on the supply chain caused by natural or man-made disasters, this research attempts to offer a novel approach to address the research problem (i.e. the ripple effect caused by operational risks such as delays) directly from the design science perspective.

Building supply chain risk resilience

2019 ◽  
Vol 26 (7) ◽  
pp. 2318-2342 ◽  
Author(s):  
Nitya Prasad Singh ◽  
Shubham Singh
Keyword(s):  
Information Technology ◽  
Supply Chain ◽  
Negative Impact ◽  
Equation Modeling ◽  
Business Risk ◽  
Supply Chain Risk ◽  
Supply Chain Disruption ◽  
Content Type ◽  
Institutional Experience ◽  
The Impact

Purpose The purpose of this paper is to examine how firms can develop business risk resilience from supply chain disruption events, by developing big data analytics (BDA) capabilities within their organization. The authors test whether BDA mediates the impact of institutional response to supply chain disruption events, and information technology infrastructure capabilities (ITICs), on firm’s ability to develop risk resilience from supply chain disruption events. Design/methodology/approach The study is based on survey data collected from 225 firms, spread across several sectors in the USA and Europe. The respondents are primarily senior and middle management professionals who have experience within the information technology (IT) and supply chain domain. Validity and reliability analyses were performed using SPSS and AMOS; and covariance-based structural equation modeling was used to test the hypothesis. Findings The analysis reveals two significant findings. First, the authors observe that institutional experience with managing supply chain disruption events has a negative impact on firm’s ability to develop business risk resilience. However, if the organizations adopt BDA capabilities, it enables them to effectively utilize resident firm knowledge and develop supply chain risk resilience capacity. The results further suggest that BDA positively adds to an organization’s existing IT capabilities. The analysis shows that BDA mediates the impact of ITIC on the organization’s ability to develop risk resilience to supply chain disruption events. Originality/value This study is one of the few works that empirically validate the important role that BDA capabilities play in enabling firms develop business risk resilience from supply chain disruption events. The study further provides a counterpoint to the existing perspective within the supply chain risk management literature that institutional experience of managing past supply chain disruption events prepares the organization to deal with future disruption events. This paper adds to our understanding of how, by adopting BDA capabilities, firms can develop supply chain risk resilience from disruption events.

The role of individual cultural traits and proactivity in an organizational setting

2014 ◽  
Vol 37 (4) ◽  
pp. 348-366 ◽  
Author(s):  
Kerry D. Carson ◽  
David S. Baker ◽  
Patricia A. Lanier
Keyword(s):  
Negative Impact ◽  
Uncertainty Avoidance ◽  
Equation Modeling ◽  
Proactive Behavior ◽  
Content Type ◽  
Individual Level ◽  
Cultural Traits ◽  
Proactive Behaviors ◽  
The Individual ◽  
The Impact

Purpose – The purpose of this research is to assess the impact of espoused individual cultural traits on proactive behaviors within an organizational environment. While there have been many reports about the positive outcomes of proactivity, there is much less known about the antecedents, particularly those related to culture. Design/methodology/approach – Sales employees (n=147) in a multi-national organization from Australia, Canada, New Zealand, the UK, and the USA were surveyed to assess the impact of cultural trait influences on proactive behavior at the individual level. Using linear regression and partial least squares structural equation modeling, three independent variables were found to be significant antecedents to proactive behavior. Findings – Long-term orientation positively influenced proactive behaviors as did uncertainty avoidance. Uncertainty avoidance was hypothesized to have a negative impact on proactive behaviors, but the results of this study implied that individuals found it safer to adjust to a fluid environment rather than to remain inflexible. No relationship was found between power distance and proactivity. Masculinity was found to be positively related to proactive behaviors but collectivism was not. Research limitations/implications – The results of this study should be limited to its own population and not generalized to larger, more culturally diverse populations which were not represented in the sample. Practical implications – This study provides better understanding of managerial proactive behavior related to cultural traits, particularly in the domain of field sales. Originality/value – This study is unique in that it explores individual proactivity in an organizational selling environment related to cultural traits at the individual level.

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