An empirical investigation of the Baldrige framework using applicant scoring data

2018 ◽  
Vol 35 (8) ◽  
pp. 1599-1616 ◽  
Author(s):  
Feng Mai ◽  
Matthew W. Ford ◽  
James R. Evans
Keyword(s):  
Group Analysis ◽  
Strong Support ◽  
Performance Excellence ◽  
Path Modeling ◽  
Total Quality ◽  
Data Set ◽  
Content Type ◽  
Baldrige Criteria ◽  
Decisive Test ◽  
New Research

Purpose The purpose of this paper is to overcome evaluative limitations of previous studies to provide a more decisive test of the causal relationships implied in the Baldrige Criteria for Performance Excellence (CPE) using a unique data source. Design/methodology/approach The authors employ partial least squares path modeling on blinded scoring data from Baldrige Award applicants. In addition, the authors conduct multi-group analysis to examine whether the hypothesized causal model is universal across different industry sectors. Findings The path analysis provided strong support for the CPE framework in its entirety. However, analysis of sector-specific subsets of the data did not confirm all relationships, suggesting the possibility of industry-dependent performance excellence frameworks and raising new research questions to be explored. Practical implications This research offers several pertinent implications for managers who seek to translate the theoretical CPE framework to actionable quality-improvement efforts. Originality/value CPE operationalizes many total quality management (TQM) concepts and provides guidelines to TQM programs. This study validates the CPE framework using the most relevant data set to date – the applicant scoring data. The authors are also the first to investigate the cross-industry differences in the relationships between the CPE constructs.

Improving firm performance through inter-organizational collaborative innovations

2018 ◽  
Vol 56 (6) ◽  
pp. 1167-1182 ◽  
Author(s):  
Miguel Hernandez-Espallardo ◽  
Fabian Osorio-Tinoco ◽  
Augusto Rodriguez-Orejuela
Keyword(s):  
Firm Performance ◽  
Open Innovation ◽  
Structural Equation ◽  
Strong Support ◽  
Equation Model ◽  
Data Set ◽  
Content Type ◽  
Mediating Role ◽  
Innovation Culture ◽  
Collaborative Innovation

Purpose The purpose of this paper is to add to the existing knowledge about how firm performance is influenced by their involvement in collaborative innovation. The contextual resource-based dimensions improve the participating firm’s performance through its impact on the job-related attitudes of the firm’s personnel. Design/methodology/approach Hypotheses were tested using structural equation model to analyze a set of data collected through surveys among a sample of Colombian manufacturers. Findings This study provides empirical evidence that contributes to the scarce research in the open innovation arena about how human resources influence performance in the inter-organizational collaborative innovations. In particular, it offers strong support for the key mediating role of the employees’ job-related attitudes in the relationship between complementary capabilities and innovation culture as value-creating conditions, and the participating firm’s ultimate sales and financial performance. Research limitations/implications The results may be affected by the context of the data set. Further studies considering the influence of specific contextual variables, such as the type of innovation, the national culture or the type of partner, could yield richer insights that would help validate the results of this study. Practical implications This study provides useful information for managers. As well as creating the required conditions to add value in the collaborative innovation, they should work to guarantee the better job-related outcomes for the employees involved in collaborative innovation projects. Originality/value This research contributes to the open innovation literature. It posits the employee’s attitudes toward collaborative innovations as a factor of the utmost importance in determining how the external collaboration affects internal performance.

A systematic literature review on total quality management critical success factors and the identification of new avenues of research

2017 ◽  
Vol 29 (1) ◽  
pp. 184-213 ◽  
Author(s):  
Barbara Aquilani ◽  
Cecilia Silvestri ◽  
Alessandro Ruggieri ◽  
Corrado Gatti
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Systematic Literature Review ◽  
Success Factors ◽  
Total Quality ◽  
Content Type ◽  
Critical Success ◽  
And Performance ◽  
New Research

Purpose The purpose of this paper is to present a systematic literature review to identify new avenues of research in line with the ongoing changes in quality and management required to firms, especially regarding customers. Design/methodology/approach This study uses a systematic review of the literature contained in the three databases Ebsco, JSTOR, and Springerlink and on the search engine Google Scholar. Findings An analysis of the literature identifies three different clusters of papers: “identification” papers, which show that customer focus has gained importance in recent times; “implementation” papers, which highlight that a general or shared model or scale to successfully implement total quality management (TQM) does not yet exist; and “impact-on-performance” papers, which show that few studies have considered the relationship between TQM and the issues of both marketing and performance, underlining the most significant gap in the TQM literature. Research limitations/implications This study is limited by the small number of databases and search engines used and by the restricted number of keywords used in searching these sources. Practical implications This work highlights a gap in the existing research and thus an incomplete consideration of the interplay between management, marketing, and quality issues, all centered on customers and other stakeholders. Researchers and firms are thus advised to adopt a wider view that considers the role of the quality process to support the firm’s engagement of customers in activities that enhance both the customer role and customer satisfaction. Originality/value This study uses a systematic literature review to review all critical factors of TQM and identifies new research avenues and different approaches to implementing TQM, focusing on the central role that customers play in achieving firm success.

What makes excellence models excellent: a comparison of the American, European and Japanese models

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Asfa Muhammad Din ◽  
Muhammad Asif ◽  
Muhammad Usman Awan ◽  
George Thomas
Keyword(s):  
Stakeholder Engagement ◽  
Design Methodology ◽  
Performance Excellence ◽  
Qualitative Comparison ◽  
Content Type ◽  
Baldrige Criteria ◽  
Efqm Model ◽  
Business Excellence ◽  
European Foundation ◽  
Practical Implications

PurposeThis paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and Deming Prize (DP) model, representing American, European and Japanese excellence models, respectively. These models are compared in terms of contents, scope, orientation, emphasis and administration.Design/methodology/approachUsing an inductive-deductive approach, the paper identifies and compares the contents, core values, unique features, points of emphasis and the overall approach of these models.FindingsSignificant differences exist in these models, and that none of these models is perfect. Overall, the BCPE is results-oriented, mainly economic-focused, explicit in presenting requirements and better structured. The EFQM model provides an augmented focus on sustainability, stakeholder engagement and inclusivity. The DP model is an internally oriented TQM model that focuses on processes improvement as a means to excellence.Practical implicationsThe findings can guide managers regarding what they should expect from the application of excellence models and make better decisions regarding the choice of excellence models. Further, these findings can provide a foundation for updating the excellence models.Originality/valueThis paper stands alone as a qualitative comparison of BEMs in terms of contents, scope, administration and emphasis on excellence related matters.

The impact of innovation strategies on the relationship between supplier integration and operational performance

2019 ◽  
Vol 49 (2) ◽  
pp. 156-177 ◽  
Author(s):  
Jose Benedicto Duhaylongsod ◽  
Pietro De Giovanni
Keyword(s):  
Structural Equation ◽  
Group Analysis ◽  
Operational Performance ◽  
Equation Modeling ◽  
Data Set ◽  
Content Type ◽  
Supplier Integration ◽  
Innovation Strategies ◽  
The Impact ◽  
The Relationship

Purpose The purpose of this paper is to investigate whether implementing certain innovation strategies and adopting a portfolio of innovations improve the relationship between supplier integration (SI) and operational performance (OP). Design/methodology/approach The authors test several research hypotheses by using a data set of 173 firms. Data were collected by interviewing managers, presidents and directors, from ten European countries and across nine different industries. The authors use structural equation modeling to estimate the relationships between SI and OP. The authors apply multi-group analysis to test the effects of certain innovation strategies and a portfolio of innovations on these relationships. Findings The authors show that SI improves internal OP but has no direct effect on external OP. The latter can only be improved through well-performing internal operations. The adoption of an incremental product innovation strategy improves the relationship between internal and external OP and leads to more effective SI. Other types of innovations do not help in improving the impact of SI on OP. Finally, the adoption of a portfolio of innovations does not enhance the influence of SI on OP. Thus, firms should focus on a small number of innovations rather than expanding their innovation portfolio to improve the effectiveness of SI on OP. Practical implications When firms aim to improve the impact of SI on OP, they should concentrate on incremental product innovations. Other strategies obtained by combining process, incremental and radical innovations are not adequate for that purpose. An expanded portfolio of innovations does not improve the effect of supplier innovation on OP. Originality/value This research suggests how the impact of SI on OP can be improved by adopting certain innovation strategies and without diversifying the portfolio of innovation projects.

Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?

2017 ◽  
Vol 35 (3) ◽  
pp. 472-494 ◽  
Author(s):  
Kent Eriksson ◽  
Cecilia Hermansson
Keyword(s):  
Financial Services ◽  
Practical Implication ◽  
Strong Support ◽  
Financial Service ◽  
Social Implications ◽  
Subjective Perception ◽  
Relational Exchange ◽  
Data Set ◽  
Content Type ◽  
Short Period

Purpose Customer interactions with sellers change as social interactions in society change. The old dichotomy between transaction and relation exchange may no longer be valid as customers form relationships with sellers in new ways. It is against this background that the authors study how customers’ subjective perception of relational exchange appears in objectively defined transactional and relational exchange forms. The authors study one bank’s customers, and, based on objective bank records, the authors identify segments that behave as transactional and relational customers. The authors also identify a group of customers who are in between transactional and relational, and the authors call these interimistic relational, since they interact repeatedly with the bank in a short period of time. The paper aims to discuss these issues. Design/methodology/approach The authors study how subjective attributes of relational exchange differ in objectively defined transactional, interimistic, and relational customer groups. The authors use a large data set, consisting of a combination of survey and objective bank records for 90,528 bank customers. Findings Findings are that the old dichotomy between transaction and relation is no longer valid, since customers’ exchange behavior and perception of exchange do not match up when it comes to the transaction-relation dichotomy. The authors find empirical evidence for that the subjective relational attributes can be observed in objectively defined relational, interimistic, and transactional customer groups. Overall, subjective relational attributes are strongest in the objective relational group; they are weaker in the interimistic group. Relational attributes are weakest, but still present, in the transactional group. Practical implications The findings presented here suggest strong support for relationship marketing practice, since even customers who behave transactionally perceive that they have an element of relationship with the seller. The authors find that customers may behave in a relational, interimistic, and transactional way, but that they perceive themselves as more or less relational. The practical implication is that customer analysis should focus on exchange forms, and that it is essential to analyze how exchange changes, and how multiple exchange forms may be combined in customer behavior and perception. Social implications The social implications of this paper are that marketers should consider the exchange between customer and financial service supplier as more or less of a relationship, and more or less of a service. Financial service firm strategies and regulation of financial services should acknowledge that no financial service transaction is independent of the relationship between the financial service provider and the customer. It may seem so objectively, but subjectively, it is not. Originality/value The authors present a unique comparison of objective and subjective customer exchange. There are two contributions that come from this research. The first is that customers perceive themselves as partially relational, even though they behave transactionally. The other contribution is that the authors identified interimistic relational exchange (IRE) as an exchange form in between relational and transactional. IRE can potentially be very important for market research and practice, as it captures modern market behavior. In today’s world, consumers form their perceptions in a multitude of ways, and may therefore have relational attitudes and transactional behaviors. More research is needed into how consumer perceptions and behaviors relate to each other, and how it impacts consumer purchase of financial services.

Aligning operational practices to competitive strategies to enhance the performance of Indian manufacturing firms

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Saumyaranjan Sahoo
Keyword(s):  
Competitive Strategy ◽  
Manufacturing Firms ◽  
Research Approach ◽  
Total Quality ◽  
Strategic Choices ◽  
Competitive Strategies ◽  
Data Set ◽  
Content Type ◽  
Operational Practices ◽  
The Impact

PurposeThe main purpose of this study is to understand how collective operational practices are adapted or stimulated by a firm's competitive strategy.Design/methodology/approachThis study employed a data set drawn from 124 plant managers and directors of Indian manufacturing firms. Multiple regression was used to examine the impact of operational practices of lean, total quality management (TQM) and supply chain management (SCM) within competitive clusters of cost leadership, differentiation and focus strategy.FindingsResults of the study show that the pattern of impact of operational practices on firm's performance varies according to type of the competitive strategy employed. All the three competitive strategy clusters have reported that TQM is the most important trigger for Indian manufacturing firms with relative effect of TQM practices on firm's performance being higher than that of lean and SCM practices.Research limitations/implicationsCross-sectional data from Indian manufacturing firms were used, and it would be interesting to test the analytical framework of the study for more sectors and countries. Future studies can take a longitudinal research approach to strengthen the findings of the study.Practical implicationsThe findings explain how operational practices are aligned with competitive strategies for practitioners so that they can assign limited resources to build diverse operational capabilities based on their strategic choices.Originality/valueAlthough very few classical studies are reported in various contexts involving competitive strategy, operational practices and firm's performance, no existing study focuses on how these three domains are linked together in the context of Indian manufacturing sector.

scholarly journals Linking employee empowerment with productivity in off-site construction

2015 ◽  
Vol 22 (1) ◽  
pp. 21-37 ◽  
Author(s):  
Faisal Alazzaz ◽  
Andrew Whyte
Keyword(s):  
Current Knowledge ◽  
Case Study Research ◽  
Employee Empowerment ◽  
Structured Interviews ◽  
Data Set ◽  
Actual Performance ◽  
Content Type ◽  
Construction Productivity ◽  
The One ◽  
New Research

Purpose – The purpose of this paper is to address current knowledge gaps in off-site sub-element fabrication efficiency factors, by identifying an explicit relationship between productivity and employee empowerment. Design/methodology/approach – The research is based on two engineering fabrication-yard case studies that investigate both qualitatively (via analysis of semi-structured interviews that incorporate a five-point Likert scale, with fabrication-product stakeholders), and also quantitatively (via assessment using SPSS statistical analyses to determine significance and trends in the data-set) the relationship between empowerment and productivity. Findings – The results reveal a positive linear relationship in off-site construction between “employee empowerment factors” and, explicitly fabrication-yard “productivity-levels”. An especially strong and significant positive correlation is found to exist in resource development, worker involvement, process improvement, and task recognition as they refer to off-site construction productivity. Practical implications – Most academic studies of off-site construction remain largely anecdotal and lack an empirical objective study; as a result, this (fabrication-yard) case-study research provides a useful approach to measure empirically the link between employee empowerment and productivity of off-site construction. Originality/value – Employee empowerment in the construction industry has long been a focus of analyses; however, there remains a lack of consensus and very few studies into the direct relationship between employee empowerment on the one-hand, and productivity in off-site construction on the other-hand. It is argued here that the on-going new research undertaken in the present study will go beyond subjective opinion towards objective measurement of actual performance in off-site construction.

Corporate community involvement disclosures in annual report

2012 ◽  
Vol 3 (1) ◽  
pp. 7-32 ◽  
Author(s):  
Kemi Yekini ◽  
Kumba Jallow
Keyword(s):  
Community Involvement ◽  
Quality Score ◽  
Set Covering ◽  
Annual Reports ◽  
Total Quality ◽  
Data Set ◽  
Content Type ◽  
Corporate Community Involvement ◽  
Corporate Community ◽  
The Impact

PurposeThe purpose of this study is to examine whether corporate community involvement disclosures (CCID) in annual reports can be construed as a measure of corporate community development (CCD) or a mere signal of corporate social responsibility (CSR) observance.Design/methodology/approachUsing content analysis and a quality score index, the study examined a panel data set covering the period from 1999 to 2008. The data was collected from a sample of 270 annual reports of 27 UK companies taken from the top 100 companies for corporate responsibility (BITC ranking, 2008). The research framework involves the use of signalling theory to investigate the information content of CCID.FindingsIt is found that the volume of corporate community disclosure (CCID) has a significant association with its total quality score (TQS) although the impact was found to be very small. CCID was also found to be strongly and positively associated with the volume of total CSR disclosed in annual reports. Hence the quantity and quality of CCID in annual reports increased significantly as the quantity of CSR disclosure also increased. Furthermore, the TQS was found to respond to company size and Corporate Governance measures such as audit committee size and board composition, and the existence of standalone CSR Reports, while other measures of public pressure such as leverage, profitability and industrial sector were not statistically significantly related with TQS.Originality/valueThis paper contributes to CSR literature in general and CCID literature in particular. The originality stems from the fact that it employs a signalling framework and a panel study approach as opposed to cross‐sectional only or time‐series only data to examine a less researched social disclosure – corporate community involvement.

Testing moderating effects on the relationships among on-board cruise environment, satisfaction, perceived value and behavioral intentions

2020 ◽  
Vol 32 (2) ◽  
pp. 934-952 ◽  
Author(s):  
Francesco Calza ◽  
Margherita Pagliuca ◽  
Marcello Risitano ◽  
Annarita Sorrentino
Keyword(s):  
Behavioral Intentions ◽  
Structural Equation ◽  
Group Analysis ◽  
Perceived Value ◽  
Equation Modeling ◽  
Value Proposition ◽  
Path Modeling ◽  
Moderating Effects ◽  
Content Type ◽  
Cruise Line

Purpose This study aims to investigate both the relationships among the on-board environment, overall satisfaction, perceived value and behavioral intentions and the moderating effects of gender, employment status, group composition and the propensity to stay on board in the context of cruise experience. Design/methodology/approach Relationships among constructs were tested on the basis of 417 surveys collected and analyzed with the structural equation modeling approach of partial least squares path modeling. A multi-group analysis was used to test the moderating effects. Findings The research findings suggest that on-board environment is a good predictor of behavioral intentions, but that the relationship is strongly mediated by satisfaction and perceived value. Moreover, the multi-group analysis of moderating effects indicated various differences that offer interesting insights for segmenting passengers; these insights have substantial implications for future studies and cruise line companies alike. Practical implications This study offers useful insights for managers who want to differentiate their value proposition with ship-centered elements. Originality/value This study contributes to the literature by providing a theoretical framework and empirical evidence for analyzing the role of the perceived on-board environment in passenger experience. From a managerial perspective, the moderating effects offer new insights for targeting and customizing the cruise experience value proposition.

scholarly journals The impact of Lean bundles on hospital performance: does size matter?

2016 ◽  
Vol 29 (8) ◽  
pp. 877-894 ◽  
Author(s):  
Khalil Al-Hyari ◽  
Sewar Abu Hammour ◽  
Mohammad Khair Saleem Abu Zaid ◽  
Mohamed Haffar
Keyword(s):  
Organizational Performance ◽  
Group Analysis ◽  
Hospital Performance ◽  
Healthcare Sector ◽  
Equation Modeling ◽  
Total Quality ◽  
Private Hospitals ◽  
Content Type ◽  
Size Matter ◽  
The Impact

Purpose The purpose of this paper is to study the effect of the implementation of Lean bundles on hospital performance in private hospitals in Jordan and evaluate how much the size of organization can affect the relationship between Lean bundles implementation and hospital performance. Design/methodology/approach The research is considered as quantitative method (descriptive and hypothesis testing). Three statistical techniques were adopted to analyse the data. Structural equation modeling techniques and multi-group analysis were used to examine the research’s hypothesis, and to perform the required statistical analysis of the data from the survey. Reliability analysis and confirmatory factor analysis were used to test the construct validity, reliability and measurement loadings that were performed. Findings Lean bundles have been identified as an effective approach that can dramatically improve the organizational performance of private hospitals in Jordan. Main Lean bundles – just in time, human resource management, and total quality management are applicable to large, small and medium hospitals without significant differences in advantages that depend on size. Originality/value According to the researchers’ best knowledge, this is the first research that studies the impact of Lean bundles implementation in healthcare sector in Jordan. This research also makes a significant contribution for decision makers in healthcare to increase their awareness of Lean bundles.

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