Tolerating and managing extreme speech on social media

2018 ◽  
Vol 28 (5) ◽  
pp. 1275-1291 ◽  
Author(s):  
Brett G. Johnson
Keyword(s):  
Social Media ◽  
African American ◽  
Focus Groups ◽  
Public Discourse ◽  
Freedom Of Expression ◽  
Online Communication ◽  
African American Female ◽  
Content Type ◽  
Social Media Platforms ◽  
The Rich

Purpose This study seeks to understand the opinions of internet users toward extreme speech on social media platforms and their willingness to censor such speech. The purpose of this paper is to examine how norms of freedom of expression are changing in an online communication environment dominated by these platforms. Design/methodology/approach Four focus groups were conducted in this study. Participants needed to use at least one social media platform daily. Groups were homogeneous in terms of race and gender: African-American females, African-American males, white females and white males. Findings Participants in general did not report a strong willingness to censor extreme speech on social media platforms. Rather, they expressed apathy and cynicism toward both their own and social media companies’ ability to combat extreme speech and make online discourse more positive. Female participants tended to value the overall health of public discourse and protection of more vulnerable social media users on social media platforms. African-American female participants called for platforms to recognize a special duty to protect minority users, whom they saw as responsible for the platforms’ success. Research limitations/implications Focus groups are useful for providing exploratory rather than generalizable data. However, by increasing the understanding of how individuals define extreme speech on social media, these data can reveal how individuals rhetorically shape the social media platforms and interpret their role in democratic discourse. Originality/value This research takes the rich field of studying tolerance toward extreme speech to new territory: the online realm where public discourse (and especially extreme discourse) is hosted more and more.

Civic Engagement in exile: Exploring Social media Presence of Dissidents From Bangladesh

2021 ◽  
pp. 194016122110472
Author(s):  
Punny Kabir
Keyword(s):  
Social Media ◽  
Public Discourse ◽  
Freedom Of Expression ◽  
External Pressure ◽  
Ethnographic Research ◽  
Media Usage ◽  
Left Behind ◽  
Social Media Platforms ◽  
Social Media Presence ◽  
The Right

The emergence and the consequent popularity of social media in the 21st century have given dissenters living in exile an unprecedented opportunity to stay involved in domestic debates and disseminate information to local and international audiences. From an authoritarian context, the rebellious voices from exiled spaces are considered threats for building external pressure on the regime. In contemporary Bangladesh, the right to exercise freedom of expression is increasingly curtailed by various state-sponsored repressive measures, forcing many dissidents to leave the country. But many of them are continuously participating in civic affairs taking place in the digital sphere of the society they physically left behind. Why and how do certain exiled dissidents influence public discourse in Bangladesh through social media platforms? This is a vital question that drives the qualitative ethnographic research which employs interviews of five exiles and analysis of their social media usage from May to October 2020.

Bangladesh will ramp up digital surveillance

2021 ◽  
Keyword(s):  
Social Media ◽  
Human Rights ◽  
Freedom Of Expression ◽  
International Human Rights ◽  
Strong Ties ◽  
Police Custody ◽  
Content Type ◽  
Digital Surveillance ◽  
Social Media Platforms ◽  
International Human

Significance In February-March, there were widespread protests after a writer detained under the law died in police custody. A handful of ambassadors in Dhaka released a joined statement expressing concerns about the death and the DSA’s compatibility with international human rights laws. Impacts Periodic shutdowns of social media platforms are likely. Human rights groups will continue to raise concerns over freedom of expression in Bangladesh. Dhaka will aim to preserve strong ties with Delhi despite signs of growing popular anger towards India.

Governing Fake News: The Regulation of Social Media and the Right to Freedom of Expression in the Era of Emergency

2021 ◽  
pp. 1-41
Author(s):  
Donato VESE
Keyword(s):  
Social Media ◽  
Freedom Of Expression ◽  
Self Regulation ◽  
Public Law ◽  
Fake News ◽  
Human Right ◽  
Social Media Platforms ◽  
Definition Of ◽  
The Right ◽  
Media Censorship

Governments around the world are strictly regulating information on social media in the interests of addressing fake news. There is, however, a risk that the uncontrolled spread of information could increase the adverse effects of the COVID-19 health emergency through the influence of false and misleading news. Yet governments may well use health emergency regulation as a pretext for implementing draconian restrictions on the right to freedom of expression, as well as increasing social media censorship (ie chilling effects). This article seeks to challenge the stringent legislative and administrative measures governments have recently put in place in order to analyse their negative implications for the right to freedom of expression and to suggest different regulatory approaches in the context of public law. These controversial government policies are discussed in order to clarify why freedom of expression cannot be allowed to be jeopardised in the process of trying to manage fake news. Firstly, an analysis of the legal definition of fake news in academia is presented in order to establish the essential characteristics of the phenomenon (Section II). Secondly, the legislative and administrative measures implemented by governments at both international (Section III) and European Union (EU) levels (Section IV) are assessed, showing how they may undermine a core human right by curtailing freedom of expression. Then, starting from the premise of social media as a “watchdog” of democracy and moving on to the contention that fake news is a phenomenon of “mature” democracy, the article argues that public law already protects freedom of expression and ensures its effectiveness at the international and EU levels through some fundamental rules (Section V). There follows a discussion of the key regulatory approaches, and, as alternatives to government intervention, self-regulation and especially empowering users are proposed as strategies to effectively manage fake news by mitigating the risks of undue interference by regulators in the right to freedom of expression (Section VI). The article concludes by offering some remarks on the proposed solution and in particular by recommending the implementation of reliability ratings on social media platforms (Section VII).

Social media: a blessing or a curse? Voice of owners in the beauty and wellness industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kulvinder Kaur ◽  
Pawan Kumar
Keyword(s):  
Social Media ◽  
Low Cost ◽  
Growth Potential ◽  
Social Media Marketing ◽  
Small Scale ◽  
Content Type ◽  
Social Media Platforms ◽  
Pros And Cons ◽  
Marketing Tool ◽  
Use Of Internet

PurposeThe rise in the use of Internet technologies and social media has shifted the marketing practices from offline to online. This study aims to determine the pros and cons of social media marketing in the beauty and wellness industry.Design/methodology/approachIn-depth interviews were conducted with the owners and marketing executives of beauty and wellness centers to understand the use of popular social media platforms in this industry and their pros and cons.FindingsThe researchers identified eight merits and seven demerits of social media in the beauty and wellness industry. Every respondent is happy and satisfied with social media use, particularly Instagram and Facebook. Irrespective of the demerits, they have shown the intention to increase its usage in the future. The merits override demerits; thus, social media is a blessing for this industry from the owners' perspective.Research limitations/implicationsThe research is exploratory and is confined to just one industry. Research implication is that the visual nature of social media makes it a powerful tool for the promotion of the beauty and wellness industry.Practical implicationsThe study's findings will be beneficial for small-scale businesses as it will push them to take advantage of this low-cost marketing tool.Social implicationsSocial media marketing is helpful for communication and marketing purposes for society.Originality/valueThe beauty and wellness industry remained unfocused by researchers because it is highly unorganized, fragmented and not regulated, yet has huge growth potential. This research will provide a closer look at this industry as well as social media marketing.

How to build employees' relationship capital through different enterprise social media platform use: the moderating role of innovation culture

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Liang Ma ◽  
Xin Zhang ◽  
Gaoshan Wang ◽  
Ge Zhang
Keyword(s):  
Social Media ◽  
Information Exchange ◽  
Content Type ◽  
Enterprise Social Media ◽  
Work Related ◽  
Innovation Culture ◽  
Social Media Platforms ◽  
Relationship Capital ◽  
Moderating Role

PurposeThe purpose of the present study is to build a research model to study how the use of different enterprise social media platforms affects employees' relationship capital, and the moderating role of innovation culture is also examined.Design/methodology/approachStructural equation modeling was performed to test the research model and hypotheses. Surveys were conducted in an electronic commerce company in China that uses different social media platforms, generating 301 valid responses for analysis.FindingsFirst, private social media used for work-related purposes can contribute to employees' relationship capital, and public social media QQ used for work-related purposes can contribute to employees' communication quality. WeChat used for social-related purposes has a positive effect on employees' information exchange. Second, innovation culture acts as a positive moderator between work-related media use and employees' information exchange, while innovation culture acts as a negative moderator between social-related WeChat use and employees' information exchange. Third, innovation culture acts as a positive moderator between work-related QQ use and employees' trust, while innovation culture acts as a negative moderator between social-related QQ use and employees' trust.Originality/valueFirst, this paper contributes to the information system (IS) social media literature by studying the effect of the use of different enterprise social media platforms used for different purposes on employees' relationship capital. Second, the authors contribute to relationship capital theory by clarifying that use of public and private social media platforms for social- and work-related purposes is an important driver of the formation of employees' relational capital. Third, the present study also contributes to enterprise social media literature by confirming that innovation culture acts as a different moderator between use of different enterprise social media platforms and employees' relationship capital.

The effects of social media usage on loneliness and well-being: analysing friendship connections of Facebook, Twitter and Instagram

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shaoyu Ye ◽  
Kevin K.W. Ho ◽  
Andre Zerbe
Keyword(s):  
Social Media ◽  
University Students ◽  
Design Methodology ◽  
Well Being ◽  
Self Report ◽  
Access Time ◽  
Content Type ◽  
Media Usage ◽  
Usage Patterns ◽  
Social Media Platforms

Purpose This study aims to clarify the effects of different patterns of Facebook, Twitter and Instagram usage on user loneliness and well-being in Japan. Design/methodology/approach Based on responses to a self-report questionnaire in Japan, 155 university students were separated into 4 groups: users of Twitter only, users of Twitter and Facebook, users of Twitter and Instagram and users of all three social media. The effects of social media usage on loneliness and well-being for each group were analysed. Findings No social media usage effects on loneliness or well-being were detected for those who used only Twitter or both Twitter and Instagram. For those using both Twitter and Facebook, loneliness was reduced when users accessed Twitter and Facebook more frequently but was increased when they posted more tweets. Users of all three social media were lonelier and had lower levels of well-being when they accessed Facebook via PC longer; whereas their their access time of Facebook via smartphones helped them decrease loneliness and improve their levels of well-being. Originality/value The findings reported here provide possible explanations for the conflicting results reported in previous research by exploring why users choose different social media platforms to communicate with different groups of friends or acquaintances and different usage patterns that affect their loneliness and well-being.

New Indian online rules risk state overreach and abuse

2021 ◽  
Keyword(s):  
Social Media ◽  
News Media ◽  
Public Discourse ◽  
Hate Speech ◽  
Central Government ◽  
Service Providers ◽  
Online News ◽  
Content Type ◽  
Digital Service ◽  
The Government

Significance The new rules follow a stand-off between Twitter and the central government last month over some posts and accounts. The government has used this stand-off as an opportunity not only to tighten rules governing social media, including Twitter, WhatsApp, Facebook and LinkedIn, but also those for other digital service providers including news publishers and entertainment streaming companies. Impacts Government moves against dominant social media platforms will boost the appeal of smaller platforms with light or no content moderation. Hate speech and harmful disinformation are especially hard to control and curb on smaller platforms. The new rules will have a chilling effect on online public discourse, increasing self-censorship (at the very least). Government action against online news media would undercut fundamental democratic freedoms and the right to dissent. Since US-based companies dominate key segments of the Indian digital market, India’s restrictive rules could mar India-US ties.

Consumer engagement in online brand communities: a social media perspective

2015 ◽  
Vol 24 (1) ◽  
pp. 28-42 ◽  
Author(s):  
Laurence Dessart ◽  
Cleopatra Veloutsou ◽  
Anna Morgan-Thomas
Keyword(s):  
Social Media ◽  
Holistic Approach ◽  
Structured Interviews ◽  
Consumer Engagement ◽  
Content Type ◽  
Brand Communities ◽  
Online Brand Communities ◽  
Social Media Platforms ◽  
Online Brand Community ◽  
Conceptual Relationships

Purpose – This paper aims to delineate the meaning, conceptual boundaries and dimensions of consumer engagement within the context of online brand communities both in term of the engagement with the brand and the other members of the online brand communities. It also explores the relationships of consumer engagement with other concepts, suggesting antecedents of engagement. Design/methodology/approach – Data are collected through semi-structured interviews with 21 international online brand community members, covering a variety of brand categories and social media platforms. Findings – This paper suggests that individuals are engaging in online communities in social network platforms both with other individuals and with brands. The study also identifies three key engagement dimensions (cognition, affect and behaviours). Their meaning and sub-dimensions are investigated. The paper further suggests key drivers, one outcome and objects of consumer engagement in online brand communities. These findings are integrated in a conceptual framework. Research limitations/implications – Further research should aim at comparing consumer engagement on different social media and across brand categories, as this study takes a holistic approach and does not focus on any particular category of brands or social media. Consumers’ views should also be evaluated against and compared with marketing managers’ understanding of consumer engagement. Originality/value – This paper contributes to the fast-growing and fragmented consumer engagement literature by refining the understanding of its dimensions and situating it in a network of conceptual relationships. It focusses on online brand communities in rich social media contexts to tap into the core social and interactive characteristics of engagement.

scholarly journals “Best of both worlds”: A students-as-partners near-peer moderation program improves student engagement in a course Facebook group

2019 ◽  
Vol 3 (1) ◽  
pp. 169-181
Author(s):  
Mohammad Jay ◽  
Michelle Lim ◽  
Khalid Hossain ◽  
Tara White ◽  
Syed Reza Naqvi ◽  
...  
Keyword(s):  
Social Media ◽  
Student Engagement ◽  
Online Communication ◽  
Traditional Learning ◽  
The Third ◽  
Social Media Platforms ◽  
Effective Use ◽  
Senior Students ◽  
Traditional Learning Environments

Social media platforms like Facebook are designed to facilitate online communication and networking, primarily around content posted by users. As such, these technologies are being considered as potential enhancements to traditional learning environments. However, various barriers to effective use may arise. Our research investigated the effectiveness of a students-as-partners near-peer moderation project, arising from collaboration between instructors and senior students, as a vehicle for enhancing student interaction in a Facebook group associated with a large introductory science course. The quantity and quality of sample posts and comments from Facebook groups from three successive academic years were evaluated using a rubric that considered characteristics such as civility, content accuracy, critical thinking and psychological support. Two of these groups were moderated by near-peer students while the third group was not moderated.  We found improved course discussion associated with moderated groups in addition to benefits to moderators and the faculty partner. This suggests that near-peer moderation programs working in collaboration with faculty may increase student engagement in social media platforms.

scholarly journals A Pilot Study on the Impact of Facebook on Perceptions of Police Force

2019 ◽  
Vol 3 (1) ◽  
pp. 6-11
Author(s):  
Wayne W. L. Chan ◽  
Keyword(s):  
Social Media ◽  
Social Networking ◽  
Public Perception ◽  
Public Discourse ◽  
Police Force ◽  
Online Social Networking ◽  
Individual Interviews ◽  
Social Media Platforms ◽  
Perceptions Of Police ◽  
The Impact

The legal authorities, particularly the police force, have been increasingly facing challenges given the popularity of social media [1, 2]. However, we know very little about how public perceptions of the police are being shaped by social media. In this context, this study attempted to investigate the impact of social media on young people’s perceptions of the police in Hong Kong. The focus of this study was placed on Facebook since it was one of the most popular social media platforms in the city. Facebook was not only conceptualized as a communication medium but also a social networking arena. In this connection, qualitative individual interviews were conducted to explore the online social networking on Facebook and its relation to the perceptions of police force. It was found that the Facebook users who were more likely to stay closely connected with other users with similar views would tend to form the politicized perception of police force. On the other hand, the Facebook users who were to be networked with some other users or real persons with dissimilar views would hold more neutral perceptions of the police. This study was the first of its kind to investigate the role of online social networking in the perceptions of the police, thus filling an important gap in our knowledge of the increasing impact of social media. Therefore, the results of current study were expected to contribute to society by avoiding the disproportionate public discourse about law and order. Keywords: Social Media, Online Social Networking, Public Perception, Police Force.

Sign in / Sign up

Export Citation Format

Share Document