Left to their own devices? Antecedents and contingent effects of workplace anxiety in the WFH selling environment

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Deva Rangarajan ◽  
Vishag Badrinarayanan ◽  
Aditi Sharma ◽  
Rakesh Kumar Singh ◽  
Sridhar Guda
Keyword(s):  
Job Insecurity ◽  
Future Research ◽  
Cross Sectional ◽  
Content Type ◽  
Work From Home ◽  
Use Of Technology ◽  
Sales Process ◽  
Sales Organizations ◽  
Management Implication ◽  
The Impact

Purpose The main purpose of this research is to understand how the sudden shift to work from home (WFH) after the onset of the COVID-19 pandemic has caught several sales organizations underprepared and ill-equipped to combat emergent challenges. In this research, the authors provide initial evidence into how the WFH arrangement impacts salespeople and sales organizations. Specifically, this research is guided by two objectives: to understand how the shift to WFH environment is affecting salespeople, and to explore how organizations can mitigate dysfunctional effects of the shift to WFH practices and enhance salespeople’s commitment toward this new reality. Design/methodology/approach The authors did preliminary in-depth interviews with 13 executives operating in the business-to-business (B2B) space to identify themes that reflected the reality faced by B2B sales organizations when transitioning to WFH. The authors then conducted a quantitative study involving a survey with 130 B2B salespeople. Findings The findings from the qualitative research suggested that the WFH situation is quite different from the more traditional remote selling situations that B2B salespeople are used to. More specifically, salespeople experienced more anxiety because of the WFH situations. This finding was supported in the empirical study done by the authors where stress associated with WFH and job insecurity had a significant impact on salesperson anxiety. Research limitations/implications The study primarily used subjective responses of salespeople with no objective measures. Furthermore, this study is cross-sectional in nature. Future research should build on the present work to understand the long-term consequences of WFH and factor in customer responses to the same. The impact of increased use of technology in the sales process will need further attention, including the sales management implication for the same. Originality/value Given the unforeseen nature of the COVID pandemic and how unprepared salespeople and sales organizations were to deal with it, this study is one of the first studies that documents the impact of WFH situations on salespeople.

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

2020 ◽  
Vol 30 (3) ◽  
pp. 361-391 ◽  
Author(s):  
Vinh Nhat Lu ◽  
Jochen Wirtz ◽  
Werner H. Kunz ◽  
Stefanie Paluch ◽  
Thorsten Gruber ◽  
...  
Keyword(s):  
Service Sector ◽  
Job Insecurity ◽  
Well Being ◽  
Service Robots ◽  
Future Research ◽  
Negative Consequences ◽  
Content Type ◽  
Service Employees ◽  
Multiple Observations ◽  
The Impact

PurposeRobots are predicted to have a profound impact on the service sector. The emergence of robots has attracted increasing interest from business scholars and practitioners alike. In this article, we undertake a systematic review of the business literature about the impact of service robots on customers and employees with the objective of guiding future research.Design/methodology/approachWe analyzed the literature on service robots as they relate to customers and employees in business journals listed in the Financial Times top 50 journals plus all journals covered in the cross-disciplinary SERVSIG literature alerts.FindingsThe analysis of the identified studies yielded multiple observations about the impact of service robots on customers (e.g. overarching frameworks on acceptance and usage of service robots; characteristics of service robots and anthropomorphism; and potential for enhanced and deteriorated service experiences) and service employees (e.g. employee benefits such as reduced routine work, enhanced productivity and job satisfaction; potential negative consequences such as loss of autonomy and a range of negative psychological outcomes; opportunities for human–robot collaboration; job insecurity; and robot-related up-skilling and development requirements). We also conclude that current research on service robots is fragmented, is largely conceptual in nature and focused on the initial adoption stage. We feel that more research is needed to build an overarching theory. In addition, more empirical research is needed, especially on the long(er)-term usage service robots on actual behaviors, the well-being and potential downsides and (ethical) risks for customers and service employees.Research limitations/implicationsOur review focused on the business and service literature. Future work may want to include additional literature streams, including those in computer science, engineering and information systems.Originality/valueThis article is the first to synthesize the business and service literature on the impact of service robots on customers and employees.

Proactive environmental management and performance by a controlling family

2014 ◽  
Vol 37 (3) ◽  
pp. 210-240 ◽  
Author(s):  
Yi-Chun Huang ◽  
Ying-Jiuan Wong ◽  
Min-Li Yang
Keyword(s):  
Environmental Management ◽  
Firm Performance ◽  
Management Practices ◽  
Pollution Prevention ◽  
Future Research ◽  
Cross Sectional ◽  
Environment Friendly ◽  
Content Type ◽  
The Impact ◽  
The Relationship

Purpose – This study examined how proactive environmental management affects firm performance and whether a controlling family moderates this effect. The paper aims to discuss these issues. Design/methodology/approach – The study adopted content analysis to collect data on listed Taiwanese firms and used cross-sectional regression analysis to examine the relationship between proactive environmental management and firm performance as well as the moderating role of a controlling family. Findings – The results indicated that not all types of proactive environmental management are positively associated with firm performance and that a controlling family might be more effective in low-risk proactive environmental management practices. Research limitations/implications – The focus was on the impact of proactive environmental management from the perspective of stockholders. Future research could investigate its impact on other stakeholders as well. Practical implications – The findings might convince managers that the stereotype of an environment-friendly firm – that the more its green initiatives, the less competitive it becomes – may not necessarily be true. Investing in product-focused pollution prevention could increase revenues and improve performance. Even though process-focused pollution prevention is negatively associated with firm performance, companies are not expected to reduce investment in green processes since they are required for the production of environment-friendly products. Originality/value – This study adopted a multi-dimensional approach to reveal how different types of proactive environmental management affect firm performance. The authors used the controlling family as a moderating variable to determine whether it moderates the relationship between proactive environmental management and firm performance.

Entrepreneurial advice sources and their antecedents

2017 ◽  
Vol 11 (2) ◽  
pp. 214-236 ◽  
Author(s):  
Bettina Lynda Bastian ◽  
Christopher L. Tucci
Keyword(s):  
Social Interaction ◽  
Social Relations ◽  
Large Scale ◽  
Organizational Capabilities ◽  
Future Research ◽  
Interaction Patterns ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
The Impact

Purpose Entrepreneurs interact with others and, through this, benefit from access to knowledge, resources and skills that enhance their own entrepreneurial and organizational capabilities. This paper aims to contribute to the literature interested in identifying and analyzing important antecedents of entrepreneurs’ choices regarding social relations. The study shows how the venture stage, innovativeness and internationalization of the firm potentially influence entrepreneurial choices regarding their social sources of advice. Design/methodology/approach The analysis is based on cross-sectional survey data for the years 2009 and 2010, involving 13 Middle East and North African (MENA) countries. Respondents include future prospective entrepreneurs, start-ups and owner-managers of operating businesses, a total of 13,251 respondents across all countries for the entire period. Findings Entrepreneurs with innovative ventures draw more on advice sources that are able to give information useful for the commercialization of innovative products, and entrepreneurs of internationally exposed ventures rely on a broad base of advice sources that can connect them with a foreign market. However, the outcomes regarding the impact of “different venture stages” point to social interaction patterns that are strongly influenced by local culture and that do not support the assumption of universal entrepreneurship behavior. This study shows that social interactions decline in quantity the more as the venture progresses in age. However, the type of social interaction (e.g. private or professional sources) that entrepreneurs engage throughout the different venture stages remains essentially the same and does not change across different entrepreneurial phases. In the MENA sample, private relations remain the most important source of advice throughout all phases, and they are not replaced by other contacts. Research limitations/implications Limitations of this paper refer to the use of a large-scale database that cannot address certain issues without more direct observation, such as the quality of different social relations. Future research could address this issue by offering more fine-grained items for the different advice sources. Originality/value The paper contributes to the debate on whether entrepreneurship is universal in nature. It focuses on data from emerging and developing countries in the Arab world, which is has not been studied very much in the entrepreneurship literature.

Exploring the impact of gender on challenges and coping during the COVID-19 pandemic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kathryn Krase ◽  
Leina Luzuriaga ◽  
Donna Wang ◽  
Andrew Schoolnik ◽  
Chantee Parris-Strigle ◽  
...  
Keyword(s):  
Online Survey ◽  
National Level ◽  
Past Research ◽  
Future Research ◽  
Sources Of Information ◽  
Cross Sectional ◽  
Content Type ◽  
The Usa ◽  
And Coping ◽  
The Impact

PurposeRepercussions to everyday life caused by the COVID-19 pandemic disproportionately impacted certain segments of the population, including older adults, communities of color and women. The societal response to reduce the impact of the pandemic, including closing schools and working from home, has been experienced differentially by women. This study explored how individual challenges and coping mechanisms differed for women as compared to men.Design/methodology/approachThis study used an anonymous, cross-sectional, online survey early in the COVID-19 pandemic. Convenience, snowball and purposive sampling methods were used. Data were collected in June 2020 targeting adults living in Canada and the USA, with a total of 1,405 people responding, of which, the respondents were primarily women, White and with high education levels.FindingsThe results of this study confirm previous research that women struggled more to adapt to the pandemic and felt less prepared than men during the COVID-19 pandemic. Further, this study found significant differences in the sources of information and support used by women as compared to men.Originality/valueThe findings of this study not only confirm past research but also highlight that practice and policy responses to this pandemic, and future research on national level crises need to be targeted by gender, so that different needs are effectively addressed. Additionally, this article also identifies sources or challenges, as well as support, in order to inform and strengthen such responses.

Curvilinear relationships between role clarity and supervisor satisfaction

2016 ◽  
Vol 31 (1) ◽  
pp. 110-126 ◽  
Author(s):  
Xingshan Zheng ◽  
Tomas Thundiyil ◽  
Ryan Klinger ◽  
Andrew T Hinrichs
Keyword(s):  
Attribution Theory ◽  
Polynomial Regression ◽  
Theoretical Models ◽  
Future Research ◽  
Role Clarity ◽  
Interpersonal Justice ◽  
Cross Sectional ◽  
Theoretical Understanding ◽  
Content Type ◽  
The Impact

Purpose – Utilizing attribution theory, the purpose of this paper is to propose a more nuanced theoretical understanding of role clarity – supervisor satisfaction trajectories. The authors also identify leadership characteristics that moderate these trajectories: supervisor developmental feedback (SDF) and interpersonal justice. Design/methodology/approach – In this field study, survey responses were collected from 334 employees. Data were submitted to hierarchical polynomial regression. Findings – The impact of too much role clarity was dependent on the level of interpersonal justice and SDF. When these moderators were high, too much role clarity had a decremental effect on supervisor satisfaction. When these moderatos were low, high role clarity was depicted by an asymptotic trajectory. Research limitations/implications – Cross-sectional data were collected from a single source. Future research might attempt to replicate findings using longitudinal designs and multiple data sources. Proposed mediating mechanisms might be measured and incorporated into tests of the theoretical models. Practical implications – When managing employee role clarity, more is not always better. Decision makers should examine supervisor-subordinate characteristics to predict employee responses to increased levels of role clarity. Even under optimal conditions, one should expect decreasing marginal returns from role clarity interventions. Originality/value – This is the first study to explore nonlinear relationships between role clarity and supervisor satisfaction. This is also the first study to explore moderators of role clarity trajectories.

scholarly journals Job preservation efforts: when does job insecurity prompt performance?

2019 ◽  
Vol 25 (3) ◽  
pp. 287-305 ◽  
Author(s):  
Jessie Koen ◽  
Jasmine T.H. Low ◽  
Annelies Van Vianen
Keyword(s):  
Distributive Justice ◽  
Intrinsic Motivation ◽  
Job Insecurity ◽  
Survey Study ◽  
Future Research ◽  
Specific Situation ◽  
Cross Sectional ◽  
Content Type ◽  
Coping Responses ◽  
Overall Performance

Purpose While job insecurity generally impedes performance, there may be circumstances under which it can prompt performance. The purpose of this paper is to examine a specific situation (reorganization) in which job insecurity may prompt task and contextual performance. The authors propose that performance can represent a job preservation strategy, to which employees may only resort when supervisor-issued ratings of performance are instrumental toward securing one’s job. The authors hypothesize that because of this instrumentality, job insecurity will motivate employees’ performance only when they have low intrinsic motivation, and only when they perceive high distributive justice. Design/methodology/approach In a survey study among 103 permanent employees of a company in reorganization, the authors assessed perceived job insecurity, intrinsic motivation and perceived distributive justice. Supervisors rated employees’ overall performance (task performance and organizational citizenship behaviors). Findings Multilevel analyses showed that job insecurity was only positively related to supervisor-rated overall performance among employees with low intrinsic motivation and, unexpectedly, among employees who experienced low distributive justice. Results were cross-validated using employees’ self-rated performance, replicating the findings on distributive justice but not the findings on intrinsic motivation. Research limitations/implications The results can inform future research on the specific situations in which job insecurity may prompt job preservation efforts, and call for research to uncover the mechanisms underlying employees’ negative and positive responses to job insecurity. The results and associated implications of this study are largely based on conceptual evidence. In addition, the cross-sectional design warrants precaution about drawing causal inferences from the data. Originality/value By combining insights from coping responses and threat foci, this study advances the understanding of when and why job insecurity may prompt performance.

The influence of board characteristics on corporate illegality

2017 ◽  
Vol 25 (2) ◽  
pp. 133-148 ◽  
Author(s):  
Gundeep Kaur Virk
Keyword(s):  
Board Of Directors ◽  
Large Fraction ◽  
Future Research ◽  
Manufacturing Companies ◽  
Cross Sectional ◽  
Data Set ◽  
Content Type ◽  
The Board Of Directors ◽  
The Impact ◽  
The Relationship

Purpose In light of frequent corporate scams and frauds, this paper aims to investigate the relationship of corporate illegality with the board of directors’ characteristics in Indian manufacturing companies. Design/methodology/approach The board of director characteristics of sample companies charged with violation of the Securities Exchange Board of India (SEBI) regulations from 2008 to 2013 are matched to an equivalent-sized control data set. A cross-sectional logistic regression model is applied to test the hypothesized association. Findings The findings suggest that the SEBI violations are less likely to occur when a large fraction of the board of directors consists of independent directors and when the individual directors have multiple appointments on the boards of other companies. However, it is observed that the size of the board and its meetings have no observable association with violation of the SEBI regulations. Research limitations/implications This work is likely to aid future research in exploring the impact of governance mechanisms on the occurrence of illegality. In future, studies may be conducted to investigate the probability of illegal corporate events using a larger sample size and corporate governance variables which have not been examined in the present study. Practical implications The analysis provides corporate policy makers and investors an insight to evaluate the vulnerability of a company being engaged in illegality based on its board features. Originality/value The present study is distinct from previous reports as it makes a novel attempt to gauge the relationship between the board of directors’ characteristics and the occurrence of illegality in the Indian corporate section.

Dynamic performance, financial leverage and financial crisis: evidence from GCC countries

2015 ◽  
Vol 10 (2) ◽  
pp. 147-162 ◽  
Author(s):  
Rami Zeitun ◽  
Ali Salman Saleh
Keyword(s):  
Financial Crisis ◽  
Global Financial Crisis ◽  
Dynamic Performance ◽  
Future Research ◽  
Financial Leverage ◽  
Cross Sectional ◽  
Content Type ◽  
Gmm Estimator ◽  
Gcc Countries ◽  
The Impact

Purpose – The purpose of this paper is to investigate the effects of financial leverage on firm’s performance in Gulf Cooperation Council (GCC) countries. Additionally, this paper investigates the impact of recent financial crisis on GCC firms. Design/methodology/approach – The authors argue that the firm’s performance has a dynamic relationship that cannot be measured in cross-sectional data. Hence, the authors use a panel data to examine the effect of financial leverage on firm’s performance using the dynamic Generalised Method of Moments (GMM) estimator. Findings – The results from the GMM estimator show that companies’ leverage is a significant determinant of firm’s performance in GCC countries. The authors also found that financial crisis had a negative and significant impact on firms’ performance in GCC countries. Research limitations/implications – First, the data used in this paper rely on information published by the firms, and therefore, the robustness of the results were limited by the accuracy of the data provided. Second, failed firms were excluded from the study sample which may affect the results. Third, macroeconomic variables could be used in future research to investigate their impact on companies’ performance before and after the global financial crisis. Fourth, some other important variables (such as firm age and firm ownership) could be used in future studies to examine the effects of the 2008 financial crisis on companies’ performance. Practical implications – This research provides initial guidelines for policy makers in GCC countries to understand how to enhance the performance of their firms using financial leverage and other firm-specific factors. Originality/value – This is a first comprehensive study to investigate the effect of capital structure and financial crisis on firms’ performance in GCC countries.

Political orientation and perceived quality of television channels

2015 ◽  
Vol 25 (6) ◽  
pp. 813-835 ◽  
Author(s):  
Alberto Bayo-Moriones ◽  
Cristina Etayo ◽  
Alfonso Sánchez-Tabernero
Keyword(s):  
Perceived Quality ◽  
Political Orientation ◽  
Least Square ◽  
Future Research ◽  
The Political ◽  
Cross Sectional ◽  
Content Type ◽  
The Impact ◽  
News Programs

Purpose – The purpose of this paper is to elucidate the relationship between the political orientation of television viewers and their perception of television programming quality. Design/methodology/approach – Information from a sample of 2,843 viewers is used. Ordinary least square models are estimated to test the theoretical hypotheses. Findings – The results suggest that the ideological position of viewers has a significant bearing on their evaluation of the quality of television channels. They also point to the key role played by news programming in the audience’s general assessment of channels quality. Research limitations/implications – There are a number of limitations to this research, which are largely related to the data analyzed, since they are cross-sectional and measures based on a single item are used. Future research in this field ought to take the multidimensional nature of the concepts discussed here into greater consideration. Practical implications – If political orientation colors viewer perception of quality television, it seems worthwhile for television schedulers to have more information about the political-ideological profile of their audience, so as to design a more appealing programming range for their target viewers. Regarding the impact of the perceived quality of news programs on the perceived quality of the whole channel, it would make sense for television managers to invest in news programs not only on the basis of the size of the audience reached, but also as a way to build up a strong brand and to differentiate it from competitors. Originality/value – There is scarce empirical research on the perceptions of quality media and television by viewers. This paper develops and tests hypotheses that contribute to a better knowledge of the mechanisms that generate the perceptions of consumers about the quality of television channels.

scholarly journals Engagement with daily testing instead of self-isolating in contacts of confirmed cases of SARS-CoV-2

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Alex F. Martin ◽  
Sarah Denford ◽  
Nicola Love ◽  
Derren Ready ◽  
Isabel Oliver ◽  
...  
Keyword(s):  
Pilot Study ◽  
Minority Groups ◽  
Service Evaluation ◽  
Future Research ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Significant Group ◽  
Negative Test ◽  
The Impact ◽  
Close Contacts

Abstract Background In December 2020, Public Health England with NHS Test and Trace initiated a pilot study in which close contacts of people with confirmed COVID-19 were given the option to carryout lateral flow device antigen tests at home, as an alternative to self-isolation for 10–14 days. In this study, we evaluated engagement with daily testing, and assessed levels of adherence to the rules relating to behaviour following positive or negative test results. Methods We conducted a service evaluation of the pilot study, examining survey responses from a subset of those who responded to an evaluation questionnaire. We used an online cross-sectional survey offered to adult contacts of confirmed COVID-19 cases who consented to daily testing. We used a comparison group of contacts who were not offered testing and instead self-isolated. Results Acceptability of daily testing was lower among survey respondents who were not offered the option of testing and among people from ethnic minority groups. Overall, 52% of respondents reported being more likely to share details of people that they had been in contact with following a positive test result, if they knew that their contacts would be offered the option of daily testing. Only 2% reported that they would be less likely to provide details of their contacts. On the days that they were trying to self-isolate, 19% of participants reported that they left the house, with no significant group differences. Following a negative test, 13% of respondents reported that they increased their contacts, but most (58%) reported having fewer risky contacts. Conclusions Our data suggest that daily testing is potentially acceptable, may facilitate sharing contact details of close contacts among those who test positive for COVID-19, and promote adherence to self-isolation. A better understanding is needed of how to make this option more acceptable for all households. The impact of receiving a negative test on behaviour remains a risk that needs to be monitored and mitigated by appropriate messaging. Future research should examine attitudes and behaviour in a context where infection levels are lower, testing is more familiar, and restrictions on activity have been reduced.

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