Chinese workers’ responses to justice: quitting, collective action or both?

2018 ◽  
Vol 9 (1) ◽  
pp. 21-44
Author(s):  
Yucheng Zhang ◽  
Stephen J. Frenkel
Keyword(s):  
Collective Action ◽  
Social Exchange ◽  
Interactional Justice ◽  
Social Identification ◽  
Theory And Practice ◽  
Western China ◽  
Chain Model ◽  
Content Type ◽  
Service Employees ◽  
Chinese Workers

Purpose This paper aims to analyse two ways in which Chinese workers attempt to resist unjust treatment: exit through quitting and voice via collective action. This is in the context of rapid economic growth, rising economic inequality (Lu and Gao, 2011; Qin et al., 2009; Reed, 2012) and escalating industrial conflict (Pringle, 2011). Design/methodology/approach A model is developed and hypotheses formulated in the light of qualitative data analysis that included archival data, workplace observation and interviews with employees and managers at a large factory. A mediated chain model was tested based on a survey of 234 semi-skilled and skilled manual workers and 353 service employees employed in the same city in Western China. Findings Organisational identification and organisational cynicism were found to mediate the relationship between interactional justice and the two outcomes, intention to quit and collective opposition. Originality/value The authors’ interpretation of these relationships challenge previous research by showing that social identification is a more powerful explanation than social exchange in accounting for variations in these two outcomes. Implications are drawn for human resource theory and practice.

Cyber incivility and knowledge hoarding: Does interactional justice matter?

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nader Mohammad Aljawarneh ◽  
Khaled Abd kader Alomari ◽  
Ziyad Saleh Alomari ◽  
Omar Taha
Keyword(s):  
Structural Equation Modeling ◽  
Social Exchange ◽  
Structural Equation ◽  
Interactional Justice ◽  
Theory And Practice ◽  
Equation Modeling ◽  
Telecommunication Service ◽  
Strong Impact ◽  
Content Type ◽  
Knowledge Hoarding

Purpose The current explanations in the cyber incivility and knowledge hoarding literature suffer from two problems. The first is a lack of cogent explanation of cyber incivility and knowledge hoarding from social exchange theory (SET) perspective. The second is the unexplained attenuating propensity of justice on the connection between cyber incivility and knowledge hoarding, more specifically, interactional justice. Design/methodology/approach This paper uses a simple random sampling method to obtain cross-sectional data from 223 employees working in IT and telecommunication service companies in Jordan. The obtained data were analyzed using partial least squares structural equation modeling (PLS-SEM) technique also known as variance-based structural equation modeling. Findings By applying SET theoretical lens and PLS-SEM, the authors show that cyber incivility exerts strong impact on knowledge hoarding, and interactional justice may not always function as a buffer. That is, the association between cyber incivility and knowledge hoarding is not impacted by interactional justice levels. Originality/value The contribution of this paper builds on the lack of practical comprehension on the association between cyber incivility and knowledge hoarding and the role played by interactional justice. Implications for theory and practice are discussed.

“Enabling circular business models in the fashion industry: the role of digital innovation”

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Phuc Hong Huynh
Keyword(s):  
Business Model ◽  
Circular Economy ◽  
Business Models ◽  
Digital Technologies ◽  
Theory And Practice ◽  
Chain Model ◽  
Fashion Industry ◽  
Digital Innovation ◽  
Content Type ◽  
Radical Innovations

PurposeDigital innovation and circular business model innovation are two critical enablers of a circular economy. A wide variety of digital technologies such as blockchain, 3D printing, cyber-physical systems, or big data also diverges the applications of digital technologies in circular business models. Given heterogeneous attributes of circular business models and digital technologies, the selections of digital technologies and circular business models might be highly distinctive within and between sectorial contexts. This paper examines digital circular business models in the context of the fashion industry and its multiple actors. This industry as the world’s second polluting industry requires an urgent circular economy (CE) transition with less resource consumption, lower waste emissions and a more stable economy.Design/methodology/approachAn inductive, exploratory multiple-case study method is employed to investigate the ten cases of different sized fashion companies (i.e. large, small medium-sized firm (SME) and startup firms). The comparison across cases is conducted to understand fashion firms' distinct behaviours in adopting various digital circular economy strategies.FindingsThe paper presents three archetypes of digital-based circular business models in the fashion industry: the blockchain-based supply chain model, the service-based model and the pull demand-driven model. Besides incremental innovations, the radical business model and digital innovations as presented in the pull demand-driven model may be crucial to the fashion circular economy transition. The pull demand–driven model may shift the economy from scales to scopes, change the whole process of how the fashion items are forecasted, produced, and used, and reform consumer behaviours. The paths of adopting digital fashion circular business models are also different among large, SMEs and startup fashion firms.Practical implicationsThe study provides business managers with empirical insights on how circular business models (CBMs) should be chosen according to intrinsic business capacities, technological competences and CE strategies. The emerging trends of new fashion markets (e.g. rental, subscription) and consumers' sustainable awareness should be not be neglected. Moreover, besides adopting recycling and reuse strategies, large fashion incumbents consider collaborating with other technology suppliers and startup companies to incubate more radical innovations.Social implicationsAppropriate policies and regulations should be enacted to enable the digital CE transition. Market patterns and consumer acceptances are considered highly challenging to these digital fashion models. A balanced policy on both the demand and supply sides are suggested. The one-side policy may fail CBMs that entail an upside-down collaboration of both producers and consumers. Moreover, it is perhaps time to rethink how to reduce unnecessary new demand rather than repeatedly producing and recycling.Originality/valueThe pace of CE research is lagging far behind the accelerating environmental contamination by the fashion industry. The study aims to narrow the gap between theory and practice to harmonise fashion firms' orchestration and accelerate the transition of the fashion industry towards the CE. This study examines diverse types of digital technologies in different circular business models in a homogeneous context of the fashion industry with heterogeneous firm types.

Interactional justice and willingness to share tacit knowledge: perceived cost as a mediator, and respectful engagement as moderator

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bindu Gupta ◽  
Karen Yuan Wang ◽  
Wenjuan Cai
Keyword(s):  
Tacit Knowledge ◽  
Social Exchange ◽  
Negative Relationship ◽  
Interactional Justice ◽  
Content Type ◽  
Work Related ◽  
The Social ◽  
Tacit Knowledge Sharing ◽  
Practical Implications

PurposeManaging tacit knowledge effectively and efficiently is a huge challenge for organizations. Based on the social exchange and self-determination theories, this study aims to explore the role of social interactions in motivating employees' willingness to share tacit knowledge (WSTK).Design/methodology/approachThe study used a survey approach and collected data from 228 employees in service and manufacturing organizations.FindingsInteractional justice and respectful engagement are positively related to WSTK. The perceived cost of tacit knowledge sharing (CostTKS) partially mediates the relationship between interactional justice and WSTK. Respectful engagement moderates the negative relationship between interactional justice and the perceived CostTKS.Research limitations/implicationsThe study advances the understanding of the role of social interaction in facilitating employee WSTK by integrating the direct and intermediate relationships involving the effect of supervisor's interactional justice and peers' respectful engagement and employee perceived CostTKS on WSTK.Practical implicationsThe findings have important practical implications for organizations as these suggest how organizations can help tacit knowledge holders experience less negative and more supportive behaviors when they engage in voluntary TKS.Originality/valueThis study examines the effect of both vertical and horizontal work-related interactions on perceived CostTKS and sequentially on WSTK, thereby extending existing literature.

Reduced self-worth: an investigation of why and when coworker undermining facilitates employee interpersonal deviance

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jing Quan ◽  
Jih-Yu Mao ◽  
Yujie Shi ◽  
Xiao Liang
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Deviant Behavior ◽  
Ordinary Least Squares ◽  
Western China ◽  
Content Type ◽  
Self Worth ◽  
Interpersonal Deviance ◽  
Indirect Relationship

Purpose This study investigates why and when undermined employees exhibit deviant behavior toward coworkers. Drawing upon social exchange theory, coworker undermining reduces employee organization-based self-esteem (OBSE), which in turn, fosters employee negative reciprocal behavior in the form of interpersonal deviance. In addition, this study examines the moderating role of relational-interdependent self-construal (RISC) in affecting the indirect effect. Design/methodology/approach Data were collected from a two-wave survey. Participants were 316 employees of a service company in western China. Ordinary least squares regressions were used to test the hypothesized relationships. Findings Coworker undermining is positively related to employee interpersonal deviance, mediated by decreased employee OBSE. In addition, this indirect relationship is more salient for employees with a higher than lower RISC. Originality/value This study suggests that employee OBSE serves as an explanation for why coworker undermining leads to employees’ antagonistic consequences. Furthermore, this study highlights the boundary-condition role of RISC in the influence process.

Hotel guests’ social commerce intention

2020 ◽  
Vol 32 (2) ◽  
pp. 706-729 ◽  
Author(s):  
GuoQiong Ivanka Huang ◽  
Yun Victoria Chen ◽  
IpKin Anthony Wong
Keyword(s):  
Social Support ◽  
Social Capital ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Social Identification ◽  
Exchange Theory ◽  
Social Commerce ◽  
Content Type ◽  
Social Penetration Theory ◽  
Social Penetration

Purpose The purpose of this paper is to synthesize a dyadic theoretical model which takes social-oriented and individual-initiative drivers into account and illustrates a mechanism between social commerce intention and its antecedents in the hospitality industry. To understand tourist social commerce behaviors, the current study puts forward a comprehensive model and investigates the impact among social support, social capital, participant involvement and social identification on tourist propensity to engage in social commerce with behaviors such as to like, share, post reviews and make purchases. Design/methodology/approach The current research draws on social exchange theory and social penetration theory to study how social-oriented drivers (i.e., social support and social capital) and individual-initiated drivers (i.e., participant involvement and social identification) could better explain tourists’ social commerce intentions. Structural equation modeling was performed based on a sample of 569 hotel guests from 61 hotels in Macau. Findings Results reveal that social capital mediates the relationship between social support and social commerce behavioral intention. This chain of relationship is moderated by social identification in that the more a hotel guest identifies himself/herself as an in-group member of an online community, the more likely he/she would engage in social commerce behaviors. Practical implications The diffusion velocity of marketing effect is manifested through customers’ social commerce intentions and behaviors, which helps managers to identify the importance in maintaining a supportive atmosphere to nurture intimate member-to-member and member-to-provider relationships. Originality/value The present study enriches the social penetration theory and social exchange theory by showing how both individual and social perspectives could jointly influence hotel guest propensity to post likes and comments and to reserve hotel rooms, as means to build more intimate relationships with the members within a virtual community.

Factors influencing knowledge sharing among information and communication technology artisans in Nigeria

2016 ◽  
Vol 18 (2) ◽  
pp. 148-169 ◽  
Author(s):  
Funmilola Olubunmi Omotayo ◽  
Samuel Oyelami Babalola
Keyword(s):  
Social Capital ◽  
Knowledge Sharing ◽  
Information And Communication Technology ◽  
Social Exchange ◽  
Communication Technology ◽  
Social Identification ◽  
Content Type ◽  
Factors Influencing ◽  
The Social ◽  
Information And Communication

Purpose The purpose of this paper is to investigate the factors influencing knowledge sharing (KS) among information and communication technology (ICT) artisans in Nigeria by adopting the social exchange and social capital theories. Design/methodology/approach Survey research design was adopted. Convenience and snowball sampling techniques were used to select the respondents. In total, 285 copies of questionnaire were distributed, of which 214 copies were considered useful for data analysis, giving a 75.09 per cent response rate. Findings The results show that the gender of the artisans, perceived benefits, social identification, shared language and goals had positive significant and relationships with KS except social identification where the relationship was negative. Research limitations/implications The findings and conclusion from this paper are subjected to a number of limitations. Because the population was limited to a small population and the study adopted convenience and snowball techniques, the results cannot be generalised to all ICT artisans in Nigeria. Practical implications The paper confirms the role of social exchange and social capital theories in interpreting individual’s behaviour in KS and provides useful insights on how to implement good KS practices among the artisans. Social implications This paper could assist policymakers in promoting and implementing KS practices among professionals and quasi-professionals who contribute to the gross domestic product of the country. Originality/value This paper is one of the first pieces of empirical research on KS among information technology artisans in Nigeria that used the social exchange and social capital theories.

Linking justice, trust and innovative work behaviour to work engagement

2014 ◽  
Vol 43 (1) ◽  
pp. 41-73 ◽  
Author(s):  
Upasna A. Agarwal
Keyword(s):  
Procedural Justice ◽  
Social Exchange ◽  
Work Engagement ◽  
Psychological Contract ◽  
Interactional Justice ◽  
Western India ◽  
Content Type ◽  
Organisational Justice ◽  
Innovative Work ◽  
Innovative Work Behaviour

Purpose – The purpose of this paper is to examine the effects of contextual variables – organisational justice (procedural justice, interactional justice and psychological contract) and trust – on work engagement. Design/methodology/approach – The paper reports a quantitative study of 323 managers working in manufacturing and pharmaceutical organisations based in western India. Drawing from social exchange theory, this paper tests the mediating role of trust in the justice-engagement relationship. The paper also investigates the effect of work engagement on employees' innovative work behaviour. Findings – Results suggest that procedural justice, interactional justice and psychological contract fulfilment are positively related to work engagement with trust as the mediating element. Engagement significantly influences employees' innovative work behaviour Research limitations/implications – The data were collected cross-sectionally, which means that causal inferences must be made with caution. Moreover, the data were collected from a single source. Nevertheless, the findings have implications for contemporary leadership and organisational psychology research and practice in a novel geographic context. Originality/value – This study is one of the rare attempts to examine the influence of three justice variables and trust on work engagement. The study also contributes in terms of its context. With an increasing number of multinationals starting operations in India, an understanding of employee motivation has become an important concern. This research examines engagement levels of Indian managerial employees.

scholarly journals Setting high expectations is not enough

2016 ◽  
Vol 37 (6) ◽  
pp. 1024-1041 ◽  
Author(s):  
Mieke Audenaert ◽  
Adelien Decramer ◽  
Thomas Lange ◽  
Alex Vanderstraeten
Keyword(s):  
Job Performance ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Line Managers ◽  
Content Type ◽  
High Expectations ◽  
Service Employees ◽  
Climate Strength ◽  
Time Lagged ◽  
And Performance

Purpose Drawing on climate theory and social exchange theory, the purpose of this paper is to examine whether and how the strength of the expectation climate, defined as the degree of agreement among job incumbents on what is expected from them, affects their job performance. To explain this relationship, the authors utilize mediating trust-in-the organization effects as an explanatory avenue. Design/methodology/approach In a time-lagged data sample of 568 public service employees, whose job performance is rated by their 242 line managers, the authors apply multilevel modeling. The authors employed stratified random sampling techniques across 75 job categories in a large, public sector organization in Belgium. Findings The analysis provides support for the argument that expectation climate strength via mediating trust-in-the organization effects impacts positively on the relationship between employee expectations and performance. Specifically, the significant association of the expectation climate strength with trust suggests that the perceived consensus about the expectations among different job incumbents demonstrates an organization’s trustworthiness and reliability to pursue intentions that are deemed favorable for employees. The authors conjecture that expectation climate strength breeds trust which strengthens employees’ job performance. Practical implications HRM professionals in general, and line managers in particular, should heed the advice and carefully manage their tools and practices in an effort to signal compatible expectancies to different job incumbents in the same or similar roles. Originality/value The results shed new light on the mechanisms through which the strength of collective expectations impacts employee outcomes.

Staying or leaving

2014 ◽  
Vol 63 (3) ◽  
pp. 272-289 ◽  
Author(s):  
Lorenzo Avanzi ◽  
Franco Fraccaroli ◽  
Guido Sarchielli ◽  
Johannes Ullrich ◽  
Rolf van Dick
Keyword(s):  
Social Exchange ◽  
Emotional Exhaustion ◽  
Organizational Support ◽  
Organizational Identification ◽  
Turnover Intentions ◽  
Social Identification ◽  
Self Report ◽  
Cross Sectional ◽  
Content Type ◽  
Integrative Framework

Purpose – The purpose of this paper is to combine social identity and social exchange theories into a model explaining turnover intentions. Design/methodology/approach – Questionnaires measuring the constructs of organizational identification, perceived organizational support, emotional exhaustion, and turnover intentions were completed by 195 employees. Findings – Results supported our hypotheses: social identification increased the perception of organizational support which in turn reduced emotional exhaustion which was finally related to turnover intentions. Furthermore, social identification moderated the relation between organizational support and turnover intentions. Research limitations/implications – The study design was cross-sectional and data were collected using self-report with no assessment of objective data. Practical implications – To reduce turnover, managers should focus on both support and employees’ identification with teams and organizations. Originality/value – This study combines two theoretical perspectives into an integrative framework and simultaneous moderated-mediation was used to test the model.

Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty

2019 ◽  
Vol 31 (3) ◽  
pp. 1432-1451 ◽  
Author(s):  
Raouf Ahmad Rather ◽  
Linda D. Hollebeek
Keyword(s):  
Social Identity ◽  
Social Exchange ◽  
Customer Loyalty ◽  
Emerging Market ◽  
Social Identification ◽  
Equation Modeling ◽  
Brand Identification ◽  
Convenience Sample ◽  
Content Type ◽  
Hospitality Sector

PurposeDespite growing academic interest in social identification (e.g. customer brand identification) and social exchange (e.g. commitment/loyalty), little remains known regarding the theoretical interface of these concepts in hospitality sector. Building on this research gap, the purpose of this study is to develop and test a model that explores the effects of brand identification, satisfaction, commitment and trust on customer loyalty toward four and five-star hotels. The authors also explore the mediating role of commitment, satisfaction and trust in the association of brand identification and loyalty.Design/methodology/approachTo investigate the objectives of this study, the authors deployed a convenience sample of 345 consumers from four- and five-star hotels in the emerging markets context. Data analysis consisted of confirmatory factor analysis as well as structural equation modeling.FindingsThe findings of this study indicate that customer brand identification, trust, commitment and satisfaction exert a positive impact on loyalty. Brand identification also exerts a favorable impact on customer trust, commitment and satisfaction. Specifically, satisfaction was found to exert the largest effect on commitment, trust and loyalty.Research limitations/implicationsThe findings may have limited applicability in contexts other than four- and five-star hotels in the emerging market context. Theoretically, this study adds insight into the dynamics characterizing focal social identification and social exchange-based theoretical relationships as observed in the hospitality sector.Originality/valueThe authors adopt an under-explored hybrid social identity/social exchange theoretical perspective to identify the nature and strength of associations among a set of relational, social identity/exchange-based constructs and discuss their key implications for academicians and hospitality managers.

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