scholarly journals The problem of “white noise”: examining current prevention approaches to online fraud

2016 ◽  
Vol 23 (4) ◽  
pp. 806-818 ◽  
Author(s):  
Cassandra Cross ◽  
Michael Kelly
Keyword(s):  
White Noise ◽  
Personal Information ◽  
Large Degree ◽  
Black Book ◽  
Content Type ◽  
Online Fraud ◽  
Police Investigation ◽  
Multiple Data ◽  
Prevention Messages ◽  
Practical Implications

Purpose The purpose of this paper is to examine the current prevention messages that exist surrounding the prevention of online fraud. In particular, it focuses on the amount and level of detail that is promoted for each type of potential fraudulent approach. Design/methodology/approach Multiple data sources are used to establish the main premise of this paper. This includes the publication entitled The Little Black Book of Scams, qualitative data from victims who have experienced online fraud, and materials collected through a police investigation into online fraud. Findings Results of this analysis indicate that current prevention messages are characterised by a large degree of detail about the various ways that (online) fraud can be perpetrated. This is argued to be ineffective, based on the experiences of victims who were unable to apply their previous knowledge about fraud to their experiences. Additionally, the categorisation of fraudulent approaches is highlighted as unimportant to offenders, who are focused on obtaining money by whatever means (or approach) possible. Practical implications This paper provides the impetus to evaluate the effectiveness of current prevention messages. It points to a simplification of existing prevention messages to focus more importantly on the transfer of money and the protection of personal information. Originality/value This paper argues that current prevention messages are characterised by too much “white noise”, in that they focus on an overwhelming amount of detail. This is argued to obscure what should be a straightforward message which could have a greater impact than current messages.

scholarly journals Is online fraud just fraud? Examining the efficacy of the digital divide

2019 ◽  
Vol 5 (2) ◽  
pp. 120-131 ◽  
Author(s):  
Cassandra Cross
Keyword(s):  
Digital Divide ◽  
Virtual Environments ◽  
Design Methodology ◽  
Government Funding ◽  
Content Type ◽  
Online Fraud ◽  
Perceived Benefit ◽  
Potential Benefits ◽  
The Media ◽  
Practical Implications

Purpose Fraud is not a new offence. However, the recent evolution and proliferation of technologies (predominantly the internet) has seen offenders increasingly use virtual environments to target and defraud victims worldwide. Several studies have examined the ways that fraud is perpetrated with a clear demarcation between terrestrial and cyber offences. However, with moves towards the notion of a “digital society” and recognition that technology is increasingly embedded across all aspects of our lives, it is important to consider if there is any advantage in categorising fraud against the type of environment it is perpetrated in. This paper aims to discuss these issues. Design/methodology/approach This paper examines the perceived utility of differentiating online and offline fraud offences. It is based upon the insights of thirty-one professionals who work within the “fraud justice network” across London, UK and Toronto, Canada. Findings It highlights both the realities faced by professionals in seeking to ether maintain or collapse such a differentiation in their everyday jobs and the potential benefits and challenges that result. Practical implications Overall, the paper argues that the majority of professionals did not feel a distinction was necessary and instead felt that an arbitrary divide was instead a hindrance to their activities. However, while not useful on a practical front, there was perceived benefit regarding government, funding and the media. The implications of this moving forward are considered. Originality/value This paper provides new insights into how fraud justice network professionals understand the distinction between fraud offences perpetrated across both online and offline environments.

Exploring the nexus between integrated reporting and sustainability embeddedness

2019 ◽  
Vol 10 (5) ◽  
pp. 822-843 ◽  
Author(s):  
Catherine Le Roux ◽  
Marius Pretorius
Keyword(s):  
Stock Exchange ◽  
Single Case ◽  
Listed Company ◽  
Data Gathering ◽  
Integrated Reporting ◽  
Content Type ◽  
Multiple Data ◽  
Practical Implications ◽  
Insight Into

Purpose This paper aims to explore the nexus between integrated reporting and sustainability embeddedness. It seeks to contribute to a better understanding of the nexus by obtaining in-depth insight from the sensemaking of those in practice. Design/methodology/approach A single exploratory case study design strategy was applied to a leading stock exchange listed company in the property industry in South Africa. Rich qualitative data were gathered by applying multiple data gathering techniques to a diverse group of employees within the case company. Findings This empirical study contributes a metaphor of a cog and chain and nine themes that elucidate employee sensemaking at the nexus. Integrated reporting was found to drive sustainability embeddedness and foster changes within the organisation. The themes offer in-depth insight into how employees made sense of integrated reporting as a driver for sustainability embeddedness. Research limitations/implications The findings emerged from a single case study that operated in a mandatory disclosure context and are therefore not generalisable. The findings reflect the intended outcomes of integrated reporting and further research to explore the unintended outcomes and challenges associated with integrated reporting is suggested. Practical implications The study contributes to a growing practice based agenda by offering a better understanding of how integrated reporting and sustainability are conceptualised and adopted in practice. Social implications The findings offer organisations’ guidance on integrated reporting and sustainability embeddedness adoption which can have vast implications for society and the environment. Originality/value The study responds to gaps in the literature and calls for studies to explore the intersection between integrated reporting and sustainability embeddedness by engaging those in practice.

An analysis of technical information for mechatronics research

2020 ◽  
Vol 39 (4) ◽  
pp. 117-129
Author(s):  
Nestor L. Osorio ◽  
Gabriel E. Osorio
Keyword(s):  
English Language ◽  
Technical Information ◽  
Industrial Applications ◽  
Content Type ◽  
Multiple Data ◽  
Technological Field ◽  
Number Of Citations ◽  
Practical Implications ◽  
Productive Authors ◽  
Leading Journals

Purpose Mechatronics is a very important area of research in industrial applications. The purpose of this study is to find some of the most important components of the literature on this subject. Design/methodology/approach The analysis is based on the use of the database Compendex; it was searched in the broadest way for documents related to mechatronics. In addition, subject guides from libraries of universities with mechatronics programs were studied to find resources available in those areas. Findings The literature of mechatronics is extensive and multidisciplinary. Based on the results from Compendex, the following data were found: most productive authors, list of leading journals and conference proceedings, publishers and grant organizations, authors’ affiliations and other minor details. Based on the analysis of subject guides, the following types of resources were found: research databases, reference books and ebook collections. Research limitations/implications Part of the analysis is based on a search performed in one technical database, Compendex; it was the database that generated the largest number of citations as compared to Inspec and the Web of Science. The results have a strong English language focus. It is possible that by using the results from multiple data bases, some additional sources could be obtained. Practical implications Mechatronics is a relatively new technological field comprising a number of scientific and engineering areas. The results obtained summarized a significant amount of bibliographic information. Originality/value The work is original; to the best of the authors’ knowledge, no other study has analyzed the literature on this subject.

Reason versus feeling: relational norms influence gift choices

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lingzhi Yu ◽  
Tingting Zhao ◽  
Xiucheng Fan
Keyword(s):  
Decision Makers ◽  
Exchange Relationships ◽  
Content Type ◽  
Relational Norms ◽  
Selection Strategies ◽  
Multiple Data ◽  
Behavioral Rules ◽  
The Gift ◽  
Communal Exchange ◽  
Practical Implications

PurposeRelational norms, referring to shared values about behavioral rules, distinguish communal and exchange relationships based on different reciprocal expectations between actors. This research explains how reciprocal expectations behind the two relationships trigger gift givers' disparate behavioral goals and further determine their gift choices.Design/methodology/approachThe current work uses three lab experiments (N = 482) and one consumer survey (N = 422) to collect Chinese gifting data. Multiple data-analysis methods – crosstab analysis, ANOVA, linear regression and bootstrapping procedures – confirm the hypotheses.FindingsGift givers distinguish communal and exchange recipients. When selecting gifts for communal (exchange) recipients, people depended more strongly on rational analyses (intuition), preferring products superior on cognitive (affective) attributions. Further, givers primed to be rational decision-makers by anticipating that recipients would evaluate the gifts immediately in their presence, regardless of the communal or exchange context, preferred cognitively superior products.Practical implicationsFrom a managerial perspective, marketers can make targeted recommendations by highlighting the appropriate attribute dimension (cognitive or affective) after learning givers' reciprocal expectations.Originality/valueThis work contributes to the gift-giving literature by revealing the direct link between gifting goals and gift choices, extending the understanding of consumers' gift-selection strategies.

scholarly journals How to scope configuration projects and manage the knowledge they require

2018 ◽  
Vol 22 (5) ◽  
pp. 982-1014 ◽  
Author(s):  
Sara Shafiee ◽  
Katrin Kristjansdottir ◽  
Lars Hvam ◽  
Cipriano Forza
Keyword(s):  
Participant Observation ◽  
Content Type ◽  
Domain Experts ◽  
Multiple Data ◽  
The Individual ◽  
Knowledge Validation ◽  
Structured Approach ◽  
Standard Framework ◽  
Practical Implications

Purpose This paper aims to explore the use of the knowledge management (KM) perspective for configuration projects. Configuration projects implement configurators as information technology systems that help companies manage the specification process of customised products. An effective method of retrieving and formalising knowledge for configurators is essential, because it can reduce the risk of unsuccessful implementation and the time and effort required for development. Unfortunately, no standard KM frameworks are available specifically for configuration projects. This study identifies the knowledge necessary for different phases of a configuration project (which knowledge, for what purpose and from what sources), examines how it is transformed during a configuration project (what KM activities and tools are used) and establishes how the knowledge can be documented for future maintenance and updates. Design/methodology/approach This paper proposes a four-step framework for making the KM process more efficient in configuration projects. The framework is based on the literature, developed in collaboration with industrial partners and tested on four configuration projects in two engineering companies. The framework is a structured KM approach designed to save time for both domain experts and the configuration team. The authors have used a qualitative exploratory design based on multiple data sources: documentation, workshops and participant observation. Findings The proposed framework comprises four steps: determination of the system’s scope, to establish the project’s goal based on stakeholders’ requirements and prioritise the required products and processes; knowledge acquisition, to classify the knowledge according to the desired output and identify different knowledge sources; modelling and knowledge validation; and documentation and maintenance, to ensure that the KM system can be maintained and updated in the future. Research limitations/implications Because the framework is tested on a limited number of cases, its generalisability may be limited. However, focusing on a few case applications allows us to assess the effectiveness of the framework in detail and in depth to identify the practical challenges of applying it. The results of the tests support the framework’s validity. Although the framework is designed mainly for engineering companies, other industries could benefit from using it as well. Practical implications The individual steps of the framework create a structured approach for the KM process. Thus, the approach can save both time and resources for companies, without the need for additional investment. Originality/value A standard framework is lacking in the literature on KM for configuration projects. This study fills that gap by developing a KM framework for configuration projects, based on KM frameworks developed for IT projects, and KM tools.

scholarly journals “You really shouldn't have!” Coping with failed gift experiences

2020 ◽  
Vol 54 (4) ◽  
pp. 857-883 ◽  
Author(s):  
Ines Branco-Illodo ◽  
Teresa Heath ◽  
Caroline Tynan
Keyword(s):  
Future Research ◽  
Structured Interviews ◽  
Ethical Considerations ◽  
Content Type ◽  
Diary Method ◽  
Multiple Data ◽  
The Gift ◽  
Research Findings ◽  
The Cost ◽  
Practical Implications

Purpose This paper aims to examine coping approaches used by receivers to deal with failed gift experiences, thereby dealing with misperceptions between givers and receivers that could affect their relationship. Design/methodology/approach This study uses a sequential, multimethod methodology using background questionnaires, online diary method and 27 semi-structured interviews. Findings Receivers cope with failed gift experiences through concealing, disclosing or re-evaluating the gift experience. These approaches encompass several coping strategies, allowing receivers to deal with their experiences in ways that help them manage their relationships with givers. Research limitations/implications Informants described gift experiences in their own terms without being prompted to talk about coping, thus some insights of coping with failed gifts may have been missed. Multiple data collection methods were used to minimise this limitation, and the research findings suggest new avenues for future research. Practical implications The present research helps retailers and brands to minimise gift failure by promoting gifts that emphasise aspects of the giver–receiver relationship, assists givers in their learning from gift failure by making them aware of the receiver’s preferences and reduces the cost of gift failure by offering further opportunities to dispose of unwanted gifts. Originality/value This paper contributes to the emerging topic of consumer coping by providing a novel and rounded understanding of coping in the context of failed gift events, identifying new reasons for gift failure, highlighting receivers’ ethical considerations when responding to failed gifts and proposing new insights for the coping literature.

Enhancing dynamism in clusters

2017 ◽  
Vol 27 (2) ◽  
pp. 98-112 ◽  
Author(s):  
Sergey Morgulis-Yakushev ◽  
Örjan Sölvell
Keyword(s):  
Financial Performance ◽  
Large Degree ◽  
New Method ◽  
Survey Method ◽  
Process Industries ◽  
Content Type ◽  
Information And Computer Technology ◽  
The Impact ◽  
The Relationship ◽  
Practical Implications

Purpose This paper empirically aims to examine the relationship between collaboration initiatives of cluster organizations (COs) and improved innovation and financial performance among cluster firms. Moreover, the paper proposes a method for the development of cluster initiatives and evaluating their performance. Design/methodology/approach COs in North Mid Sweden have been studied between 2005 and 2014, where 12 COs have focused on collaboration, ranging from process industries, such as forestry, paper and steel, to tourism and information and computer technology (ICT). A survey method was used to collect data for some 1,000 firms engaging in cluster activities. A new method of analysis, which associates initiatives of COs with cluster members’ innovation and financial performance, has been developed and used in the paper. Findings The paper finds that cluster initiatives (enhancing collaboration across different types of actors in clusters) improve innovation and financial performance among involved cluster firms. But the effect of the cluster initiatives depends, to a large degree, on the policy of the CO. Results show large differences in performance among cluster initiatives, leaving room for the benchmarking and cross-cluster learning. Practical implications The new method proposed in this paper can help to formulate and implement cluster initiatives. Evaluation of COs can be improved through the new method. Originality/value The major contribution of this work is the association of CO initiatives with the performance of cluster member firms. Additionally, this work provides a new statistical instrument for assessing the impact of cluster initiatives on cluster members’ performance.

scholarly journals A native-visitor in Western Australia: an account of an insider-outsider

2015 ◽  
Vol 9 (4) ◽  
pp. 409-416 ◽  
Author(s):  
Kirsten Holmes ◽  
Steven Rowley
Keyword(s):  
Western Australia ◽  
Additional Data ◽  
Extended Period ◽  
Data Sources ◽  
Content Type ◽  
Tourist Attractions ◽  
Tourist Gaze ◽  
Multiple Data ◽  
Local Residents ◽  
Practical Implications

Purpose – This study aims to apply confirmatory personal introspection (CPI) to illuminate the experiences of the authors as partial native-visitors to Western Australia. The native-visitor is the tourist who is able to see beyond Urry’s shallow conception of the Tourist Gaze through their lengthy immersion as “insiders” in the destination’s culture. In this paper, the experiences of two immigrants, the authors, to Western Australia illustrate the different perspectives of the Tourist Gaze 4.0. Design/methodology/approach – The paper uses CPI, as this is a more reliable method of uncovering a traveler’s experiences than subjective personal introspection because CPI uses additional data sources such as written historical records and photographs for confirming the researcher’s accounts. In this study, accounts of both authors alongside photographs are used to both confirm and contrast their individual experiences. Findings – The paper demonstrates the varied forms of the tourist gaze, with an emphasis on that of the native visitor. The findings illustrate how individuals’ both maintain aspects of their original cultural identity and adopt those of the new country after an extended time living in that country. This enables individuals to see attractions and destinations from an insider perspective. Practical implications – This study shows how even after an extended period of time living in a new country, visitors may not have the cultural confidence to behave as local residents at tourist attractions and destinations, which could limit their engagement and enjoyment of these experiences. Marketers should take this into account in designing and promoting tourist experiences to visitors. Originality/value – CPI provides a valuable means for illustrating the range of perspectives within the Tourist Gaze 4.0. The method enables individuals’ rich experiences to be uncovered but at the same time uses multiple data sources to provide additional rigour.

University spaces for entrepreneurship: a process model

2019 ◽  
Vol 26 (5) ◽  
pp. 911-936 ◽  
Author(s):  
Luke Pittaway ◽  
Rachida Aissaoui ◽  
Michelle Ferrier ◽  
Paul Mass
Keyword(s):  
Process Model ◽  
Entrepreneurship Education ◽  
Content Type ◽  
Entrepreneurial Spirit ◽  
Multiple Data ◽  
Multiple Method ◽  
Prescriptive Model ◽  
Entrepreneurial Activities ◽  
University Spaces ◽  
Practical Implications

Purpose The purpose of this paper is to explore trends in entrepreneurship spaces developed by universities to support entrepreneurship education. It identifies characteristics that make a space conducive to innovation and explains whether current spaces adequately conform to those characteristics. More generally, this paper seeks to clarify what is being built, for which purposes and with what results. Design/methodology/approach Given the novelty of this research, the paper uses a multiple-method approach to allow for an iterative examination between theory and data. Multiple data and methods were used, including an action research method, a systematic survey of 57 entrepreneurship spaces at US universities and a thematic and content analyses of interviews carried out with individuals directly involved in the functioning of such spaces. Findings The paper presents a prescriptive model aimed at guiding the practitioner in the design of an entrepreneurship space. It identifies five types of entrepreneurship spaces that differentially support entrepreneurial activities and rely on different characteristics. These characteristics are centrally important for innovation and entrepreneurship spaces. Practical implications There are a number of practical implications from the work. It identifies key challenges in the design of entrepreneurship spaces and shows which questions to consider in the decision-making process. Originality/value The paper advances research on entrepreneurship spaces, an important yet poorly understood phenomenon. It reviews and introduces the literature on how space can support innovation, entrepreneurship education and entrepreneurial “spirit’” and proposes a typology of entrepreneurship spaces, providing a path toward more robust and comprehensive theory building.

The impact of reversibility on the decision to disclose personal information

2016 ◽  
Vol 33 (6) ◽  
pp. 428-436 ◽  
Author(s):  
Eyal Peer ◽  
Alessandro Acquisti
Keyword(s):  
Design Methodology ◽  
Personal Information ◽  
Time Intervals ◽  
Self Disclosure ◽  
Content Type ◽  
Return Policies ◽  
Product Return ◽  
Reversible Condition ◽  
The Impact ◽  
Practical Implications

Purpose This paper aims to examine how reversibility in disclosing personal information – that is, having (vs not having) to option to later revise or retract personal information – can impact consumers’ willingness to divulge personal information. Design/methodology/approach Three studies examined how informing consumers they may (reversible condition) or may not (irreversible condition) revise their personal information in the future affected their propensity to disclose personal information, compared to a control condition. Findings Study 1 (which included three experiments with different time intervals between initial and revised disclosure) showed that consumers disclose less in both the reversible and irreversible conditions, compared to the control condition. Studies 2 and 3 showed that this is because consumers treat reversibility as a cue to the sensitivity of the information they are asked to divulge, and that leads them to disclose less when reversibility or irreversibility is made explicitly salient beforehand. Practical implications As many marketers are interested in hoarding consumers’ personal information, privacy advocates call for methods that would ensure careful and well-informed disclosure. Offering reversibility to a decision to disclose personal information, or merely pointing out the irreversibility of that decision, can make consumers reevaluate the sensitivity of the situation, leading to more careful disclosures. Originality/value Although previous research on reversibility in consumer behavior focused on product return policies and showed that reversibility increases purchases, none have studied how reversibility affects self-disclosure and how it can decrease it.

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