A benchmarking framework for eTourism capability of destinations’ industries

2014 ◽  
Vol 5 (2) ◽  
pp. 126-142 ◽  
Author(s):  
Sofia Reino ◽  
Andrew J. Frew ◽  
Nicole Mitsche
Keyword(s):  
Technology Adoption ◽  
Information And Communication Technologies ◽  
Tourism Industry ◽  
Review Of The Literature ◽  
Content Type ◽  
Ict Adoption ◽  
Food And Beverage ◽  
Information And Communication ◽  
Size Type ◽  
The Impact

Purpose – This paper aims to provide a framework for benchmarking the eTourism capability of a destination’s tourism industry, understanding the eTourism capability of a destination’s industry as the contribution that the information and communication technologies (ICT) uptake of that industry makes to its own performance. The impact of ICT in tourism has been suggested through extensive research. Previous work has urged the development of wide-angle studies to enable benchmarking of destinations and their industries. However, relevant research is limited. Macro-level studies in the area tend to focus on a single aspect of technology to evaluate adoption, are not sector-specific nor take into consideration the different levels of contribution that systems may bring to performance. Design/methodology/approach – A review of the literature on tourism, eTourism, benchmarking and technology adoption provided the baseline for developing this benchmarking tool. Findings – The literature supported the selection of key tourism industry sectors, i.e. accommodation establishments, visitor attractions and food and beverage; the most suitable methodology, i.e. intermediary performance measures; and the business characteristics that need being taken into consideration when assessing ICT adoption by tourism businesses, e.g. size, type of establishment and area of location. Research limitations/implications – The framework has not been tested yet. It is based on a review of the literature and needs to be validated through primary research. The framework was developed based on the context of Scotland. Further work should be done to adjust the framework to other destinations worldwide. Practical implications – The framework enables destinations to benchmark the eTourism capability of their industries. Originality/value – It provides a comprehensive framework for benchmarking tourism destinations’ industries, which takes into consideration elements of technology adoption, the characteristics of the tourism industry and the particularities of the different ICT elements.

The contribution of ICT adoption to sustainability: households’ perspective

2019 ◽  
Vol 32 (3) ◽  
pp. 731-753 ◽  
Author(s):  
Ewa Ziemba
Keyword(s):  
Information And Communication Technologies ◽  
Information Society ◽  
Full Potential ◽  
Information Culture ◽  
Content Type ◽  
Political Sustainability ◽  
Ict Adoption ◽  
Information And Communication ◽  
Research Findings ◽  
The Impact

Purpose The purpose of this paper is to advance the information society research by examining and better understanding the impact of the adoption information and communication technologies (ICT) within households on improving sustainability. Design/methodology/approach The survey questionnaire was used and data collected from 679 Polish households were statistically analyzed to understand the phenomena of ICT adoption and sustainability as well as identify correlations between them. Findings The research findings reveal that the ICT adoption is well described by the ICT outlay, information culture, ICT management and ICT quality, whereas sustainability is composed of ecological, economic, socio-cultural and political sustainability. Furthermore, the ICT quality, ICT management and information culture have a significant impact on sustainability, whereas the ICT outlay does not have such an impact. Research limitations/implications The research sample included Polish households only. Researchers may use the proposed approach and methodology to do similar analyses with different sample groups in other countries. Practical implications Households may find the results appealing and useful in enhancing the adoption of ICT, experiencing the full potential of ICT and deriving various benefits from the ICT adoption. The findings can help governments develop sound ICT adoption plans for implementing the 2030 Agenda for Sustainable Development. Originality/value The paper provides and verifies a new theoretical model of sustainable information society to depict various dimensions shaping the ICT adoption and their impact on different types of sustainability in the context of households.

scholarly journals Leveraging inter-tourists interactions via chatbots to bridge academia, tourism industries and future societies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Davide Calvaresi ◽  
Ahmed Ibrahim ◽  
Jean-Paul Calbimonte ◽  
Emmanuel Fragniere ◽  
Roland Schegg ◽  
...  
Keyword(s):  
Information And Communication Technologies ◽  
Service Providers ◽  
Tourism Industry ◽  
Future Research ◽  
Proof Of Concept ◽  
Content Type ◽  
Tourism Sector ◽  
Information And Communication ◽  
Tourism And Hospitality ◽  
Multi Stakeholder

PurposeThe tourism and hospitality sectors are experiencing radical innovation boosted by the advancements in Information and Communication Technologies. Increasingly sophisticated chatbots are introducing novel approaches, re-shaping the dynamics among tourists and service providers, and fostering a remarkable behavioral change in the overall sector. Therefore, the objective of this paper is two-folded: (1) to highlight the academic and industrial standing points with respect to the current chatbots designed/deployed in the tourism sector and (2) to develop a proof-of-concept embodying the most prominent opportunities in the tourism sector.Design/methodology/approachThis work elaborates on the outcomes of a Systematic Literature Review (SLR) and a Focus Group (FG) composed of experts from the tourism industry. Moreover, it presents a proof-of-concept relying on the outcomes obtained from both SLR and FG. Eventually, the proof-of-concept has been tested with experts and practitioners of the tourism sector.FindingsAmong the findings elicited by this paper, we can mention the quick evolution of chatbot-based solutions, the need for continuous investments, upskilling, system innovation to tackle the eTourism challenges and the shift toward new dimensions (i.e. tourist-to-tourist-to-chatbot and personalized multi-stakeholder systems). In particular, we focus on the need for chatbot-based activity and thematic aggregation for next-generation tourists and service providers.Originality/valueBoth academic- and industrial-centered findings have been structured and discussed to foster the practitioners' future research. Moreover, the proof-of-concept presented in the paper is the first of its kind, which raised considerable interest from both technical and business-planning perspectives.

scholarly journals Lighting up the Dark: Telecenter Adoption in a Caribbean Agricultural Community

2011 ◽  
Vol 6 (3) ◽  
Author(s):  
Paola Prado
Keyword(s):  
Information And Communication Technologies ◽  
Rural Areas ◽  
Communication Technologies ◽  
Well Being ◽  
Western Hemisphere ◽  
Agricultural Community ◽  
Ict Adoption ◽  
Information And Communication ◽  
The Impact ◽  
Continuous Running

This study surveyed the residents of El Limón de Ocoa, a remote mountaintop agricultural community in the Dominican Republic, to examine how the community has integrated the use of information and communication technologies (ICTs) since the establishment of a local telecenter in 1997. As the longest continuous-running independent telecenter in the Caribbean nation, this site provides a rich testing ground for the study of the impact of community-driven ICT adoption in under-privileged rural areas of the Western hemisphere. Analysis of survey data found that this remote agricultural community was able to leverage ICTs available at the telecenter in ways that promote social change, foster community prosperity, solidarity, and well-being.

scholarly journals Changes in the approach to employee development in organisations as a result of the COVID-19 pandemic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Katarzyna Mikołajczyk
Keyword(s):  
Employee Engagement ◽  
Information And Communication Technologies ◽  
Employee Development ◽  
Learning Potential ◽  
Content Type ◽  
Nature Of Information ◽  
Information And Communication ◽  
E Learning ◽  
Hr Managers ◽  
The Impact

Purpose This paper aims to explore the direction and extent of changes in the approach of organisations to employee development that have occurred as a result of the COVID-19 pandemic. Design/methodology/approach This research is of a qualitative nature. The thematic exploration uses the analysis of findings from 19 in-depth interviews with experienced HR managers and is preceded by desk research. Findings The findings advance our understanding of how the COVID-19 pandemic has affected developmental processes in organisations. The results indicate, apart from the change in the form and methodology of employee trainings due to the pandemic, that employees also desire new subjects to aid their development. One also noticed decreased employee engagement and increased fatigue with the use of multiple, online development initiatives. Practical implications For learning and development (L&D) practitioners, there are implications in relation to tailoring developmental offerings to fit the needs of employees to help them to progress more in the course of their work. In this new reality, an agile approach to employee development can work much better. The activities of the L&D departments should also take into greater account the changing and unpredictable reality as well as the evolving nature of information and communication technologies (ICT). The COVID-19 pandemic may contribute to the analysis and modernisation of existing offerings for development in organisations and foster a culture of lifelong learning. Originality/value This research makes an important contribution to the literature by examining the impact of situational context on modifications in development activities undertaken in organisations. The results indicate the need to change the existing role of L&D teams in organisations, taking into account the maximum use of e-learning potential, while understanding its limitations. It can be assumed that while the pandemic develops, designing hybrid learning will become even more important and L&D professionals will focus on combining the flexibility of self-training and available online resources with highly engaging real-world experiences.

Management of Public Sector Records and Archives in Botswana

2018 ◽  
pp. 167-188
Author(s):  
Segomotso Masegonyana Keakopa
Keyword(s):  
Public Sector ◽  
Cultural Heritage ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Review Of The Literature ◽  
Future Directions ◽  
National Archives ◽  
Information And Communication ◽  
Regional Branch ◽  
The Impact

This chapter looks at the management of public sector records and archives in Botswana. The chapter starts with an overview of developments in the East and Southern African Regional Branch of the International Council on Archives (ESARBICA), which provides a foundation for discussion of developments in Botswana. It looks at the extent to which the Botswana National Archives and Records Services (BNARS) has fulfilled its role as the overseer of the creation, maintenance, use, disposition of public sector records, and preservation of the country's cultural heritage. It also looks at the impact of information and communication technologies and management of electronic records together with issues of staffing, training, and the challenges and prospects the country is faced with in managing records and archives as a symbol of cultural heritage. The chapter is based on an extensive review of the literature and the author's personal experience. It ends with recommendations on future directions.

Impact of information and communication technologies (ICT) on student’s learning: a case from university of the Punjab, Pakistan

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Toqeer Ahmad ◽  
Arslan Sheikh
Keyword(s):  
Information And Communication Technologies ◽  
Pearson Correlation ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Communication Technologies ◽  
Content Type ◽  
Information And Communication ◽  
Types Of Information ◽  
The University ◽  
The Impact

Purpose This study aims to investigate the impact of information and communication technologies (ICT) on student’s learning primarily concentrating on the following factors: including availability, accessibility and user-ability of using ICT resources. This investigation will highlight the role of ICT in the pedagogical activities of students, especially in their learning. Design/methodology/approach A questionnaire was designed to comprehend the questions related to the objectives and a sample of 275 students through convenience sampling technique was selected that was enrolled in various degree programs of the University of the Punjab, Pakistan. Primarily the descriptive analysis was made and data were presented in tabulated form. However, for inferential analysis, the Pearson correlation test was applied to determine the relationship among the dependent and independent variables including (availability, accessibility user-ability and student’s learning) and to test the hypotheses of the study. Findings The findings disclose that students at the University of the Punjab have access to various kinds of ICT applications and resources. Moreover, they have an adequate number of ICT equipment available for their use and they are familiar with various kinds of ICT applications and resources which they use in various educational tasks during their studies. A strong positive linear correlation exists between availability, accessibility and user-ability of using ICT resources and the student’s educational learning. This confirms that ICT plays a significant role in the student’s educational accomplishments. It helps students in searching, retrieving and consulting various types of information sources. It also helps them in completing their educational tasks in a quick manner. Students at all levels also see it as a matter of great importance to acquire ICT-related skills as this can help them to be more productive in their educational accomplishments. Originality/value This study concludes that availability, accessibility, adequacy and user ability to use the ICT resources positively impact students learning. Therefore, it is highly recommended for students to learn ICT-related skills and to make the best use of the different communication technologies in their pedagogical activities. Moreover, if academic institutions in Pakistan give more emphasis on developing ICT-based infrastructure and ICT skilled manpower then this can also bring fruitful results in the learning process of student’s educational endeavors.

Resilient information infrastructures

2014 ◽  
Vol 8 (1) ◽  
pp. 28-48 ◽  
Author(s):  
Hans Jochen Scholl ◽  
Beth Joy Patin
Keyword(s):  
Information And Communication Technologies ◽  
Extreme Events ◽  
Extreme Event ◽  
Disaster Research ◽  
Content Type ◽  
Information Infrastructures ◽  
Information And Communication ◽  
Social Organizational ◽  
Post Hoc ◽  
The Impact

Purpose – Disasters of catastrophic scope and scale have occurred more frequently in recent years. Governmental and non-governmental response management has struggled, and affected communities have severely suffered during extreme events. Colossal damage and loss of lives have been inflicted, and the recovery efforts require extended periods of time. In post hoc analyses, actionable information has been found a critical resource requiring resilient information infrastructures (RIIs) that do not break down even under extreme duress. RIIs encompass both tangible and less tangible (for example, social) elements. The purpose of this paper is to pave the way for empirical research on the subject and to conceptually develop a framework for the analysis of information infrastructures and their resiliency, when impacted by catastrophic incidents (also known as extreme events). Design/methodology/approach – The authors review the literatures of disaster research and related fields. They synthesize the literatures from the information perspective and develop a framework of RII. Findings – The synthesis revealed that extreme event-ready RIIs have to be redundant and resourceful both in terms of social, organizational, and knowledge assets as well as in the information and communication technologies. RIIs combine tangible and non-tangible elements, whose interplay is so far incompletely understood. Research limitations/implications – Roles and criticality of RIIs under the impact of an extreme event need to be studied empirically. Practical implications – The study holds the promise to be of great potential utility for responders and recovery managers as well as affected communities in preparedness, response, recovery, and mitigation efforts as timely and actionable information is still the scarcest and most sought resource during a catastrophic incident. Originality/value – Disaster research so far has mostly focused on the technical, organizational, social, and socio-psychological effects of disasters. The authors are adding the information perspective as a unique and distinctive contribution to extreme event research, which connects the tangible elements of information infrastructures with its not so tangible elements, captures their interplay, and analyzes their role and criticality for the resiliency of the information infrastructures when under extreme duress.

How integration of information and communication technologies impact academic achievement? An empirical study on Sindh education foundation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amjad Ali Rind ◽  
Muhammad Mujtaba Asad ◽  
Shahmeer Ali Marri ◽  
Fahad Sherwani ◽  
Fazal Ur Rehman
Keyword(s):  
Information And Communication Technologies ◽  
Science Teachers ◽  
Teaching And Learning ◽  
Secondary Data ◽  
Communication Technologies ◽  
The Body ◽  
Content Type ◽  
Science Scores ◽  
Information And Communication ◽  
The Impact

PurposeThe purpose of the study was to evaluate the impact of Introduction of Smart Teaching and Learning (INSTAL) project on students' academic achievements in terms of students' science scores. Information and communication technologies (ICT)-based initiative was introduced in Sindh Education Foundation (SEF) schools at District Khairpur, Sindh, Pakistan. The aim of the study was to identify whether science test scores of students have been improved with the use of INSTAL facility at schools or remained the same at SEF-supported schools.Design/methodology/approachThe quantitative research approach has been used in the current study, and within it a quasi-experimental research design was employed. The descriptive (mean, standard deviation) and inferential statistics (independent sample t-test and paired sample t-test) were computed to find the pre- and post-difference in science scores of students. Both primary and secondary data were used. The primary data were gathered through questionnaire from 48 science teachers. Whereas, secondary data of 382 students who used ICT-based facility under INSATL project for two academic years were taken from quality assessment test (QAT) scores conducted by third party in SEF-assisted schools in District Khairpur.FindingsThe findings of the study revealed that the students' science scores improved by 10% in one year and 23% in two years with the use of ICT-based facilities under INSTAL project. Also, it can be concluded from the results that ICT has a positive as well as statistically significant impact on students' science learning by using INSTAL facility in schools. Results of the study show that students' level of interest toward learning science has been enhanced by the use of ICT.Practical implicationsAs the world is rapidly moving toward digitalization, the modes of teaching and learning have been changing. ICT plays a very significant role in the betterment of education. ICT helps to achieve socio-economic development of a country. However, Pakistan, being a developing country, has not that much resources, and ICT-based learning is not common in Pakistan. Therefore, it is very important to be aware people about the usage of technology in teaching and learning. The present study is an attempt to create such type of awareness. Moreover, the current study may be the first kind of study in the context of Pakistan which used TPACK as theoretical framework, and this study may contribute to the body of knowledge in the context of ICT.Originality/valueImplementing ICT-based software for teaching and learning in rural context of Pakistan was a challenging task, but it has brought positive results in terms of student's achievement. This may be the first study that has been conducted in the context of adopted schools of SEF.

What Motivates Immigrants for ICT Adoption and Use?

2019 ◽  
pp. 436-460
Author(s):  
Bhanu Bhakta Acharya
Keyword(s):  
Systematic Review ◽  
Technology Adoption ◽  
Information And Communication Technologies ◽  
Influencing Factors ◽  
Communication Technologies ◽  
Longitudinal Assessment ◽  
Journal Articles ◽  
Ict Adoption ◽  
Information And Communication

Several studies demonstrate that most immigrants feel positively about technology adoption and use, and they use information and communication technologies (ICTs) more than non-immigrants or earlier immigrants. What motivates immigrants to use ICTs? Is their motivation to use ICTs for back home connection with their families and friends, or to adjust to their new environment? What are the factors that influence immigrants' ICT behaviors most often? For this study, the author chose 24 peer-reviewed journal articles published in English between 2001-2017 to assess immigrants' motivations for ICT adoption and use. The chapter, based on the systematic review of the existing literature for a longitudinal assessment, will discuss primary motives for immigrants' ICT adoption and use, as well as identify factors that influence immigrants' behavior with respect to ICT adoption and use. Based on these influencing factors, the chapter proposes a framework of technology adoption and use by immigrants.

Management of Public Sector Records and Archives in Botswana

2018 ◽  
pp. 235-256 ◽  
Author(s):  
Segomotso Masegonyana Keakopa
Keyword(s):  
Public Sector ◽  
Cultural Heritage ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Review Of The Literature ◽  
Future Directions ◽  
National Archives ◽  
Information And Communication ◽  
Regional Branch ◽  
The Impact

This chapter looks at the management of public sector records and archives in Botswana. The chapter starts with an overview of developments in the East and Southern African Regional Branch of the International Council on Archives (ESARBICA), which provides a foundation for discussion of developments in Botswana. It looks at the extent to which the Botswana National Archives and Records Services (BNARS) has fulfilled its role as the overseer of the creation, maintenance, use, disposition of public sector records, and preservation of the country's cultural heritage. It also looks at the impact of information and communication technologies and management of electronic records together with issues of staffing, training, and the challenges and prospects the country is faced with in managing records and archives as a symbol of cultural heritage. The chapter is based on an extensive review of the literature and the author's personal experience. It ends with recommendations on future directions.

Sign in / Sign up

Export Citation Format

Share Document