Towards a foundational KM theory: a culture-based perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Intezari ◽  
David J. Pauleen ◽  
Nazim Taskin
Keyword(s):  
Common Knowledge ◽  
Research Question ◽  
Model Development ◽  
Theoretical Models ◽  
Extensive Literature ◽  
Content Type ◽  
Knowledge Processes ◽  
Values And Beliefs ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to examine the factors that influence knowledge processes and by extension organisational knowledge culture (KC). Design/methodology/approach Using a systematic model development approach based on an extensive literature review, the authors explore the notion of organisational KC and conceptualise a model that addresses the following research question: what factors affect employees’ values and beliefs about knowledge processes and by extension organisational KC? Findings This paper proposes that knowledge processes are interrelated and mutually enforcing activities, and that employee perceptions of various individual, group and organisational factors underpin employee values and beliefs about knowledge processes and help shape an organisation’s KC. Research limitations/implications The findings extend the understanding of the concept of KC and may point the way towards a unifying theory of knowledge management (KM) that can better account for the complexity and multi-dimensionality of knowledge processes and KC. Practical implications The paper provides important practical implications by explicitly accounting for the cultural aspects of the inextricably interrelated nature of the most common knowledge processes in KM initiatives. Originality/value KM research has examined a long and varied list of knowledge processes. This has arguably resulted in KM theorizing being fragmented or disintegrated. Whilst it is evident that organisational culture affects persons’ behaviour in the organisation, the impact of persons’ values and beliefs on knowledge processes as a whole remain understudied. This study provides a model of KC. Moreover, the paper offers a novel systematic approach to developing conceptual and theoretical models.

A model to improve corn productivity and production

2019 ◽  
Vol 15 (2) ◽  
pp. 589-621
Author(s):  
Erma Suryani ◽  
Lily Puspa Dewi ◽  
Lukman Junaedi ◽  
Rully Agus Hendrawan
Keyword(s):  
Model Development ◽  
Dynamics Simulation ◽  
Corn Production ◽  
Content Type ◽  
Factors Affecting ◽  
Soil Nutrition ◽  
Demand Growth ◽  
Corn Productivity ◽  
The Impact ◽  
Practical Implications

Purpose This paper aims to address the corn productivity and production problem under the environmental dynamics to improve the productivity and production through the use of models and scenarios. Design/methodology/approach System dynamics simulation model is implemented to develop harvested area, productivity and production models. To improve productivity and production, several scenarios have been developed by modifying the model’s structures and parameters. Findings Some factors affecting productivity include soil nutrition, planting patterns, corn quality, irrigation, technology, climate, disease and pest attacks. Corn production after land expansion and intensification depends on the harvested area, productivity and rendement. Research limitations/implications The data and information used in this study were obtained from East Java Agricultural Department. Practical implications Corn productivity after land intensification would achieve 73.68 quintals/ha as the impact of structural and non-structural approaches implementation. Corn production after land intensification and expansion would achieve 10.2 M tons in 2030. Fulfillment ratio is above 100 per cent; however, the trend continues declining due to demand growth of 5 per cent and production growth of only 2.8 per cent. Originality/value The model development provides useful directions for modelers and holistic perspective to accommodate all problem elements. The case selected in this study (East Java) can be extended to other areas. Furthermore, the practical implications can facilitate decision makers in agricultural systems to improve the land productivity and corn production.

Impacts of informal networks on innovation performance: evidence in Shanghai

2015 ◽  
Vol 9 (1) ◽  
pp. 56-72 ◽  
Author(s):  
Daniel C W Ng ◽  
Kris Law
Keyword(s):  
Research Question ◽  
Innovation Performance ◽  
Business Networks ◽  
Informal Networks ◽  
Content Type ◽  
Economic Role ◽  
Highly Educated ◽  
Behavioural Characteristics ◽  
The Impact ◽  
Practical Implications

Purpose – This paper aims to present an empirical study on how informal networks affect innovation performance of firms in Shanghai. This study is a preliminary attempt to understand the effect of informal networks on innovation performance. Shanghai is selected as the region for data acquisition due to a prominent economic role in China. It is specifically to answer the research question regarding the impact of Chinese informal social network on innovation performance (in Shanghai). Design/methodology/approach – This paper attempts to explore the quantitative effect of informal networks on innovation performance in regard to group behavioural characteristics among executives in China. Findings – A total of 1,000 executives were invited, and there were 315 valid samples returned. Significant correlations are noted in key network variables against innovation performance. The results and findings generally support the hypotheses that “Education”, “Business Referral” and “Experience” are three core constructs exerting substantial influence in innovation performance. However, it is interesting to note that the connectivity and size of informal networks do not matter. Informal networks show no significant influence on innovation performance. Practical implications – This indicates stereotypes in Shanghai social business networks prioritizing on highly educated acquaintances, referral activities and working experiences. Originality/value – This study explores uncovered territory in organization innovation regarding the infiltration of informal networks, particularly in Chinese communities. Though the research context is Shanghai, the effect of informal networks on innovation performance can be extrapolated to other Chinese societies, such as Taiwan and Hong Kong.

Back to basics: building a knowledge management system

2019 ◽  
Vol 35 (2) ◽  
pp. 1-3 ◽  
Author(s):  
Yann Mey Yee ◽  
Cheng Ling Tan ◽  
Ramayah Thurasamy
Keyword(s):  
Knowledge Management ◽  
Knowledge Economy ◽  
Management System ◽  
Theoretical Models ◽  
Knowledge Management System ◽  
Human Capital Management ◽  
Content Type ◽  
Knowledge Processes ◽  
Practical Implications ◽  
Management Choice

Purpose This paper aims to discuss the necessity of building a knowledge management system in today’s knowledge economy by focusing on human capital management, choice of tools, and how knowledge processes affect an organization’s strategic capabilities. Design/methodology/approach Analyzing several theoretical models in the area of knowledge management and explaining how motivation and choice of tools can improve utilization of knowledge management system. Findings Building a knowledge management system is recommended for transitioning into data analytics to capture business trends in the knowledge economy. Motivation and choice of tools are important to determine the utilization of a knowledge management system. Practical implications This paper presents practical issues and provides insights into building and using a knowledge management system in today’s organizations. Originality/value This paper justifies the need of knowledge management system and presents the issues and solutions to integrate knowledge management system into an organization.

Cognitive analytic team formulation: learning and challenges for multidisciplinary inpatient staff

2019 ◽  
Vol 24 (2) ◽  
pp. 85-97 ◽  
Author(s):  
Rose Stratton ◽  
Ranil Tan
Keyword(s):  
Theoretical Models ◽  
Structured Interviews ◽  
Online Questionnaire ◽  
General Process ◽  
Content Type ◽  
Reflective Capacity ◽  
Staff Experiences ◽  
The Impact ◽  
Relational Difficulties ◽  
Practical Implications

Purpose The purpose of this paper is to understand staff experiences of cognitive analytic team formulation, within an inpatient unit for women with a diagnosis of personality disorder. Design/methodology/approach In total, 16 staff completed an online questionnaire, rating their views on how helpful formulation sessions had been in regards to ten domains. Following this, six staff participated in semi-structured interviews exploring their experiences of the process and impact of cognitive analytic team formulation. Transcripts were analysed using thematic analysis. Findings Responses from questionnaires indicated the general process of team formulation was helpful across each domain. Interviews highlighted benefits such as an increased capacity to think and work relationally. This was impacted upon by staff’s confidence in using the model and the practicalities of attending sessions. Practical implications Team formulation has been described as the facilitation of a group of professionals to create a shared understanding of service-users’ difficulties. Team formulation continues to demonstrate benefits for staff working within complex mental health. The challenges of this are considered, however overall, a cognitive analytic framework seems to offer staff the opportunity to integrate learning from a service-user’s history, and current relational difficulties, in a way that develops reflective capacity and informs intervention. Originality/value Limited research has explored the theoretical models underpinning team formulation, and the impact for staff learning and practice. The current study develops previous work by specifically focussing on the contribution of cognitive analytic theory to team formulation.

For whom does flow not enhance online gamer loyalty?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Thi Tuan Linh Pham ◽  
Han-Chung Huang ◽  
Fan-Chen Tseng ◽  
T.C.E. Cheng ◽  
Ching-I Teng
Keyword(s):  
Boundary Condition ◽  
Resource Allocation ◽  
Design Methodology ◽  
Positive Relationship ◽  
Total Concentration ◽  
Research Question ◽  
Flow Experience ◽  
Content Type ◽  
The Impact ◽  
Practical Implications

PurposeFlow, or total concentration with intrinsic enjoyment, has been recognized as being able to enhance online gamer loyalty. However, some gamers who experience flow do not exhibit strong loyalty, posing the vital research question asking for whom flow would not enhance loyalty. Limited knowledge on this issue may lead game providers to assume that flow is influential in strengthening loyalty among all gamers, thus leading to suboptimal resource allocation and reduced effectiveness in retaining gamers. The purpose of the paper is to examine how gaming experience and gaming intensity moderate the impact of flow on online gamer loyalty.Design/methodology/approachIn the paper, the hypotheses were tested using responses from 273 gamers.FindingsThe findings show that flow and gaming experience positively impact gamer loyalty. Gaming experience reduces the positive relationship between flow and gamer loyalty. However, gaming intensity does not reduce.Practical implicationsGame providers should focus on creating a flow experience to strengthen the loyalty of gamers with short-gaming experience. However, game providers should devise other means to strengthen loyalty among gamers with long-gaming experience.Originality/valueThe study challenged the assumption of flow theory, i.e. that flow always determines loyalty. Instead, the paper offers a moderator – gaming experience – which sets a boundary condition for this theory. Flow works well only among gamers with relatively short-gaming experience. The study also extended the literature on gaming experience by uniquely indicating its attenuating effect on the relation between flow and loyalty.

Perceived workplace gender-bias and psychological impact

2019 ◽  
Vol 43 (3/4) ◽  
pp. 339-353 ◽  
Author(s):  
Siham Lekchiri ◽  
Cindy Crowder ◽  
Anna Schnerre ◽  
Barbara A.W. Eversole
Keyword(s):  
Gender Bias ◽  
Critical Incident ◽  
Psychological Impact ◽  
Working Women ◽  
Content Type ◽  
Treatment Bias ◽  
Male Dominated ◽  
The Impact ◽  
Organizational Mechanisms ◽  
Practical Implications

Purpose The purpose of this paper is to explore the experiences of working women in a male-dominated country (Morocco) and unveil the unique challenges and everyday gender-bias they face, the psychological impact of the perceived gender-bias and, finally, identify a variety of coping strategies or combatting mechanisms affecting their motivation and retention in the workplace. Design/methodology/approach Empirical evidence was obtained using a qualitative research method. The Critical Incident Technique (CIT) was used to collect incidents recalled by women in the select institution reflecting their perceptions of their managers’ ineffective behaviors towards them and the impact of these behaviors. The critical incidents were inductively coded, and behavioral statements were derived from the coded data. Findings The qualitative data analysis led them to structure the data according to two theme clusters: The perceived gender-bias behaviors (Covert and evident personal and organizational behaviors) and Psychological impacts resulting from the perceived bias. These behavioral practices included abusive behaviors, unfair treatment, bias and lack of recognition. The psychological impact elements involved decreased productivity, depression, anxiety and low self-esteem. Practical implications Understanding these experiences can facilitate the identification of strategies geared towards the retention of women in the workforce, and Moroccan organizations can develop and implement strategies and policies that are geared towards eliminating gender-bias in the workplace and to retaining and motivating women who remain ambitious to work in male-dominated environments and cultures. Originality/value This paper provides evidence that sufficient organizational mechanisms to support women in male-dominated environments are still unavailable, leaving them to find the proper coping mechanisms to persevere and resist.

Embedding employability within higher education for the profession of policing

2019 ◽  
Vol 9 (3) ◽  
pp. 319-328
Author(s):  
Ian Pepper ◽  
Ruth McGrath
Keyword(s):  
Higher Education ◽  
Design Methodology ◽  
Research Study ◽  
Longitudinal Research ◽  
Evidence Base ◽  
Content Type ◽  
Educational Provision ◽  
Professional Body ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to evaluate the impact of an employability module, the College of Policing Certificate in Knowledge of Policing (CKP), on students’ career aspirations, their confidence and wish to join the police along with the appropriateness of the module. This will inform the implementation of employability as part of the College of Policing-managed Police Education Qualifications Framework (PEQF). Design/methodology/approach A three-year longitudinal research study used mixed methods across four points in time to evaluate the impact on students studying the employability module. Findings The research suggests that the employability-focussed CKP was useful as an introduction to policing, it developed interest in the police and enhanced the confidence of learners applying to join. Lessons learnt from the CKP should be considered during the implementation of the PEQF. Research limitations/implications The ability to generalise findings across different groups is limited as other influences may impact on a learner’s confidence and employability. However, the implications for the PEQF curriculum are worthy of consideration. Practical implications As the police service moves towards standardised higher educational provision and evolution of policing as a profession, lessons can be learnt from the CKP with regards to the future employability of graduates. Originality/value Enhancing the employability evidence base, focussing on policing, the research identified aspects which may impact on graduates completing a degree mapped to the PEQF. The research is therefore of value to higher education and the professional body for policing.

Employee emotional displays in the extended service encounter

2019 ◽  
Vol 31 (1) ◽  
pp. 115-136 ◽  
Author(s):  
Magnus Soderlund ◽  
Hanna Berg
Keyword(s):  
Marketing Communications ◽  
Emotional Expressions ◽  
Service Firms ◽  
Still Images ◽  
Content Type ◽  
Emotional Displays ◽  
Service Setting ◽  
Low Levels ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to examine the impact of happiness expressed by service firm employees when they are depicted in marketing communications materials, such as printed ads and videos. Design/methodology/approach Two experiments were conducted in a fitness service setting, in which employee display of happiness was manipulated (low vs high). Findings Both experiments showed that expressions of high levels of happiness produced a more positive attitude toward the service employee than expressions of low levels of happiness. Moreover, the impact of the expression of happiness on the evaluation of the employee was mediated by several variables, which suggests that the influence of depicted employees’ emotional expressions can take several routes. Practical implications The results imply that service firms should not only be mindful about which specific employee they select for appearing in marketing communications materials, they should also pay attention to the emotional displays of selected employees. Originality/value The present study contributes to previous research by assessing a set of potential mediators to explain why displays of happiness influence consumers, and by examining these effects in a marketing communications setting in which the customer is exposed to still images or video-based representations of the employee. The present study also focuses explicitly on happiness rather than on smiles.

Understanding how the contextual variables influence political behaviour in strategic decision-making

2014 ◽  
Vol 7 (3) ◽  
pp. 226-250 ◽  
Author(s):  
Said Elbanna ◽  
Ioannis C. Thanos ◽  
Vassilis M. Papadakis
Keyword(s):  
Decision Making ◽  
Strategic Decision ◽  
Strategic Decision Making ◽  
Strategic Decisions ◽  
Empirical Examination ◽  
Content Type ◽  
Political Behaviour ◽  
Practitioner Education ◽  
The Impact ◽  
Practical Implications

Purpose – The purpose of this paper is to enhance the knowledge of the antecedents of political behaviour. Whereas political behaviour in strategic decision-making (SDM) has received sustained interest in the literature, empirical examination of its antecedents has been meagre. Design/methodology/approach – The authors conducted a constructive replication to examine the impact of three layers of context, namely, decision, firm and environment, on political behaviour. In Study 1, Greece, we gathered data on 143 strategic decisions, while in Study 2, Egypt, we collected data on 169 strategic decisions. Findings – The evidence suggests that both decision-specific and firm factors act as antecedents to political behaviour, while environmental factors do not. Practical implications – The findings support enhanced practitioner education regarding political behaviour and provide practitioners with a place from which to start by identifying the factors which might influence the occurrence of political behaviour in SDM. Originality/value – The paper fills important gaps in the existing research on the influence of context on political behaviour and delineates interesting areas for further research.

Reducing transportation emissions

2016 ◽  
Vol 23 (3) ◽  
pp. 674-703 ◽  
Author(s):  
Henrik Pålsson ◽  
Ola Johansson
Keyword(s):  
Service Providers ◽  
Freight Transportation ◽  
Industrial Sector ◽  
Content Type ◽  
Logistics Service Providers ◽  
Minor Influence ◽  
Transportation Emissions ◽  
Reduce Emissions ◽  
The Impact ◽  
Practical Implications

Purpose – The purpose of this paper is to examine the intention of companies to reduce transportation emissions by 2020 and the barriers and the discriminating factors that affect the reduction. Design/methodology/approach – A literature review identified potential logistical and technical actions and their barriers, and discriminating factors for reducing transportation emissions. A survey of freight transport-intensive industries in Sweden examined the effects of, intention for implementation of and barriers to 12 actions to reduce CO2 emissions from freight transportation. In total, 172 logistics managers responded, representing a response rate of 40.3 per cent. Findings – Logistics service providers (LSPs) and freight owners are likely to reduce a considerable amount of CO2 emissions from freight transportation by 2020 using a combination of actions. The lowest level of confidence was for reducing CO2 emissions by changing logistics structures, while there was greater confidence by means of operational changes. The actions have few barriers, but there is often a combination of barriers to overcome. Three discriminating factors influence the intention of a firm to reduce transportation emissions: perceived potential, company size and LSP/freight owner. The industrial sector of a freight owner has minor influence. Companies that are particularly likely to reduce emissions are LSPs, large companies, and those that perceive a large reduction potential. Research limitations/implications – Logistical and technical barriers appear to hinder companies from implementing actions, while organisational barriers and external prerequisites do not. Barriers cannot be used to predict companies’ intentions to reduce transportation emissions. The authors examined the impact of three discriminating factors on reduction of transportation emissions. The research is based on perceptions of well-informed managers and on companies in Sweden. Practical implications – The findings can be used by managers to identify firms for benchmarking initiatives and emissions-reducing strategies. Originality/value – The study provides insights into intended CO2 reductions in transportation by 2020. It presents new knowledge regarding barriers and discriminating factors for implementing actions to reduce transportation emissions.

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