Cognitive analytic team formulation: learning and challenges for multidisciplinary inpatient staff

2019 ◽  
Vol 24 (2) ◽  
pp. 85-97 ◽  
Author(s):  
Rose Stratton ◽  
Ranil Tan
Keyword(s):  
Theoretical Models ◽  
Structured Interviews ◽  
Online Questionnaire ◽  
General Process ◽  
Content Type ◽  
Reflective Capacity ◽  
Staff Experiences ◽  
The Impact ◽  
Relational Difficulties ◽  
Practical Implications

Purpose The purpose of this paper is to understand staff experiences of cognitive analytic team formulation, within an inpatient unit for women with a diagnosis of personality disorder. Design/methodology/approach In total, 16 staff completed an online questionnaire, rating their views on how helpful formulation sessions had been in regards to ten domains. Following this, six staff participated in semi-structured interviews exploring their experiences of the process and impact of cognitive analytic team formulation. Transcripts were analysed using thematic analysis. Findings Responses from questionnaires indicated the general process of team formulation was helpful across each domain. Interviews highlighted benefits such as an increased capacity to think and work relationally. This was impacted upon by staff’s confidence in using the model and the practicalities of attending sessions. Practical implications Team formulation has been described as the facilitation of a group of professionals to create a shared understanding of service-users’ difficulties. Team formulation continues to demonstrate benefits for staff working within complex mental health. The challenges of this are considered, however overall, a cognitive analytic framework seems to offer staff the opportunity to integrate learning from a service-user’s history, and current relational difficulties, in a way that develops reflective capacity and informs intervention. Originality/value Limited research has explored the theoretical models underpinning team formulation, and the impact for staff learning and practice. The current study develops previous work by specifically focussing on the contribution of cognitive analytic theory to team formulation.

scholarly journals Tensions and territoriality: the dark side of servitization

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Scott Wagstaff ◽  
Jamie Burton ◽  
Judith Zolkiewski
Keyword(s):  
Negative Impact ◽  
Dark Side ◽  
Management Support ◽  
Structured Interviews ◽  
Supplier Relationships ◽  
Content Type ◽  
Strategic Intent ◽  
Management Commitment ◽  
The Impact ◽  
Practical Implications

Purpose This paper focusses on the darker side of the dynamics of servitization by exploring the tensions and territoriality that emerge between manufacturers and customers during the servitization process in the oil industry. Design/methodology/approach The Delphi method is used to explore the perspectives of three management tiers in oil organisations and the manufacturers who work with them. The views of these managers were synthesized over three iterations: semi-structured interviews, a questionnaire and resolution/explanation, where consensus was not obtained. Findings The findings of the study highlight perceptions of change, resulting tensions and territoriality and the impact of management commitment, resources and strategy. They reveal significant differences between customers and their suppliers and different management levels and highlight territorial behaviour and the negative impact this has on buyer supplier relationships during the implementation of servitization. Research limitations/implications Further research is required to explore why there is a variation in understanding and commitment at different managerial levels and the causes of tensions and territoriality. Practical implications Servitization is not a “quick fix” and management support is essential. A fundamental element of this planning is to anticipate and plan for tensions and territoriality caused by the disruption servitization creates. Originality/value The research provides empirical evidence of tensions and territoriality relating to servitization that potentially can damage supplier–buyer relationships and suggest that there is a darker side to servitization. It also shows that differences in strategic intent across organizations and between different managerial layers impedes to servitization efforts.

“Everybody needs everyone”: a case study of workplace learning after a downsize

2019 ◽  
Vol 44 (2/3) ◽  
pp. 159-170
Author(s):  
Sarah M. Miller ◽  
JungHwan Kim ◽  
Doo Hun Lim
Keyword(s):  
Methodological Approach ◽  
Structured Interviews ◽  
Content Type ◽  
Emotional Factors ◽  
The Social ◽  
Layoff Survivors ◽  
Axial Coding ◽  
The Impact ◽  
Practical Implications

Purpose This study aims to explore how employees’ emotions after downsizing impact their learning that they partook in after the downsizing event. Design/methodology/approach The methodological approach was a qualitative case study. Nine employees, considered layoff survivors in a downsized organization, participated in semi-structured interviews. For data analysis, authors performed an initial, focused and axial coding. Findings The findings highlight three themes: “resilience,” “loyalty” and “moral support.” These themes show the empathy that layoff survivors experienced and the impact the layoff had on their commitment to the organization, as well as the social learning that occurred after downsizing. Practical implications Downsized organizations need to consider the emotions of employees who survive layoffs and how layoffs impact their behavior at work, particularly their learning behavior. Organizations need to understand how to positively impact layoff survivors’ emotions to influence the survivors’ willingness to learn and implement the changes within the organization. Providing outlets for survivors to network within the company, as well as meaningful opportunities, is one of the few ways of addressing employees’ emotions and ensuring they will be encouraged to change with the organization. Originality/value Research that explores how emotions resulting from an organizational downsize impact employees’ learning is minimal. Although much of the downsizing research does explore layoff survivors’ experiences after a downsizing, it does not address the emotional factors or the learning experiences. This study seeks to fill this gap.

scholarly journals Marketing Scottish social enterprises using a label?

2019 ◽  
Vol 15 (3) ◽  
pp. 339-357
Author(s):  
Indiana Bonar ◽  
Paula Sonja Karlsson
Keyword(s):  
Social Enterprise ◽  
Social Enterprises ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Online Questionnaire ◽  
Consumer Awareness ◽  
Content Type ◽  
Marketing Activities ◽  
Marketing Tool ◽  
The Impact

Purpose Social enterprises are competitive businesses in the marketplace, yet insubstantial research has investigated how they market their businesses. This paper aims to investigate the impact a social enterprise label – “Buy the Good Stuff” – used in Edinburgh has had on consumer awareness and explore whether a possible national label could be used as a marketing tool by social enterprises in Scotland. Design/methodology/approach The study uses a mixed-methods approach, consisting of an online questionnaire with 100 participants and seven semi-structured interviews with representatives of social enterprises involved in the marketing campaign in Edinburgh and representatives of social enterprises who were not involved in the campaign. Findings Findings indicate that the label used in Edinburgh has had little impact on increasing consumer awareness of social enterprises. However, a national label has the potential to help social enterprises increase consumer awareness. Yet, successful implementation requires thorough design of the label and broad support for its promotion. Practical implications The paper offers insights into the implementation of a national label. Managers of social enterprises and social enterprise networks should consider the findings when adopting marketing activities. Originality/value Findings contribute to the sparse literature regarding marketing activities of social enterprises. The paper provides evidence that the broader social enterprise sector and its representatives in Scotland should re-evaluate their position on the introduction of a national label, given that one priority identified for the sector is to create and promote a social enterprise brand which the SE code is not focussed on.

Renegotiations – empirical analysis of impacts on business relationships

2017 ◽  
Vol 32 (4) ◽  
pp. 541-552 ◽  
Author(s):  
Markus Voeth ◽  
Aline Christiane Lenzing
Keyword(s):  
Structural Equation ◽  
Business Relationships ◽  
Business Relationship ◽  
Social Psychological ◽  
Online Questionnaire ◽  
Psychological Outcome ◽  
Direct Communication ◽  
Content Type ◽  
The Impact ◽  
Practical Implications

Purpose Renegotiations not only promise an economically relevant improvement of the original negotiation outcome for the communicator of the demand but also imply a potential threat to the business relationship. The purpose of this paper is to examine the impact of renegotiations in detail and to provide practical implications for the optimal usage of renegotiations by analyzing potential renegotiation strategies. Design/methodology/approach Structural equation modelling was used to analyze the data of 255 negotiation experts collected via a standardized online questionnaire. Findings Social psychological outcome of renegotiations has the most relevant impact on relationship continuity (RC). The impact of economic outcomes is wholly mediated by the social psychological outcome. Regarding the use of different renegotiation strategies, other-oriented strategies and direct communication are most successful, whereas self-oriented strategies correlate negatively with all results. Research limitations/implications The study’s sample is drawn from Germany, which requires careful consideration of the results’ generalizability. Practical implications When demanding renegotiation, practitioners should apply strategies characterized by other-orientation and direct communication to increase the probability of RC. For the sake of the business relationship, self-oriented strategies should be avoided. Originality/value This paper presents the first detailed analysis of the impact of renegotiations on business relationships and investigates the effects of different renegotiation strategies on renegotiation outcomes and RC; hence, it is of great value for practical usage and may serve as a stepping stone for further research.

An evaluation of a leadership development coaching and mentoring programme

2017 ◽  
Vol 30 (3) ◽  
pp. 309-329 ◽  
Author(s):  
Lyndsay Le Comte ◽  
Beverley McClelland
Keyword(s):  
Leadership Development ◽  
Distributed Leadership ◽  
Structured Interviews ◽  
Senior Staff ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Group Coaching ◽  
Supportive Culture ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper was to determine the value and impact of the Leadership Development – Coaching and Mentoring Programme at Counties Manukau Health and understand how the skills gained are applied. Design/methodology/approach Mixed-methods approach including surveys of programme participants and senior staff and semi-structured interviews with programme participants. Findings The survey response rate was 24.4 per cent for programme participants and 30 per cent for senior staff. Eight programme participants participated in semi-structured interviews. Of the 70 programme participants, 69 utilised their learning from the programme; 45 of 70 changed their approach to managing staff; and 40 of 68 programme participants reported that meeting with peers for triad group coaching was the most challenging aspect of the programme. Key themes identified through interviews included: working with others; not owning others’ problems; professional support and development; coaching and mentoring; future participants. Practical implications The majority of participants changed their leadership behaviours as a result of the programme, which has resulted in improved communication, a more supportive culture and distributed leadership. These changes contribute to better patient care. Originality value There is a paucity of evidence in the literature about the impact of coaching and mentoring programme on leadership development and how the skills gained in such programmes are applied in practice in a healthcare context. This evaluation helps to address that gap.

Repercussions of workplace bullying on marital relationships

2018 ◽  
Vol 13 (1) ◽  
pp. 98-120 ◽  
Author(s):  
Priscila Gasperin Pellegrini ◽  
Júlia Gonçalves ◽  
Suzana da Rosa Tolfo
Keyword(s):  
Workplace Bullying ◽  
Marital Relationship ◽  
Protective Role ◽  
Marital Relationships ◽  
Significant Other ◽  
Structured Interviews ◽  
Content Type ◽  
Relationship Of ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to understand the impact of workplace bullying on the marital relationship of three Brazilian couples. Design/methodology/approach The paper uses a qualitative approach with multiple cases. Data were collected through individual semi-structured interviews with the victims, followed by interviews with each couple. Then, the information obtained was categorised and analysed according to the content analysis approach. Findings The findings indicate that the experience of workplace bullying by one of the spouses influenced their marital relationship, since there were periods of estrangement, conflicts, and changes in sexual behaviour, and subsequent reconciliation. At the same time, the marital relationship played a protective role against workplace bullying. Research limitations/implications This is an exploratory study which aims to understand the repercussions of workplace bullying on marital relationships, rather than draw conclusions about all bullied workers and their marital relationships. The identification and analysis of these repercussions may contribute to deepen the understanding of the importance of the victim’s significant other when facing bullying. Practical implications This research expands the perception of the consequences and influences of workplace bullying, which are not restricted to the victim. Furthermore, the detailed information demonstrates the importance of including multiple participants in the research, and additional tools to collect data. Originality/value By providing a deeper understanding of the impact of workplace bullying on the victims and their families, in particular on the marital relationship of these workers, the study shows that workplace bullying does not affect only those who are directly linked to the organisation.

Towards a foundational KM theory: a culture-based perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Intezari ◽  
David J. Pauleen ◽  
Nazim Taskin
Keyword(s):  
Common Knowledge ◽  
Research Question ◽  
Model Development ◽  
Theoretical Models ◽  
Extensive Literature ◽  
Content Type ◽  
Knowledge Processes ◽  
Values And Beliefs ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to examine the factors that influence knowledge processes and by extension organisational knowledge culture (KC). Design/methodology/approach Using a systematic model development approach based on an extensive literature review, the authors explore the notion of organisational KC and conceptualise a model that addresses the following research question: what factors affect employees’ values and beliefs about knowledge processes and by extension organisational KC? Findings This paper proposes that knowledge processes are interrelated and mutually enforcing activities, and that employee perceptions of various individual, group and organisational factors underpin employee values and beliefs about knowledge processes and help shape an organisation’s KC. Research limitations/implications The findings extend the understanding of the concept of KC and may point the way towards a unifying theory of knowledge management (KM) that can better account for the complexity and multi-dimensionality of knowledge processes and KC. Practical implications The paper provides important practical implications by explicitly accounting for the cultural aspects of the inextricably interrelated nature of the most common knowledge processes in KM initiatives. Originality/value KM research has examined a long and varied list of knowledge processes. This has arguably resulted in KM theorizing being fragmented or disintegrated. Whilst it is evident that organisational culture affects persons’ behaviour in the organisation, the impact of persons’ values and beliefs on knowledge processes as a whole remain understudied. This study provides a model of KC. Moreover, the paper offers a novel systematic approach to developing conceptual and theoretical models.

How leadership styles influence organizational outcomes: an empirical study in Vietnamese SMEs

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dat Tien Le ◽  
Selvarajah Christopher ◽  
Thuy Thi Thu Nguyen ◽  
Hong Thi Thanh Pham ◽  
Phuong Thi Lan Nguyen
Keyword(s):  
Leadership Styles ◽  
Corporate Culture ◽  
Small And Medium Enterprises ◽  
Organizational Outcomes ◽  
Staff Retention ◽  
Structured Interviews ◽  
Content Type ◽  
The Impact ◽  
Practical Implications ◽  
Vietnamese Culture

PurposeThe purpose of this paper is to investigate the impact of leadership styles on different organizational outcomes and value structure such as: overall business performance, working style, motivation and trust of employees, management efficiency and corporate culture in the context of Vietnamese small and medium enterprises (SMEs).Design/methodology/approachThe authors perform a qualitative analysis and gather data by conducting conversational semi-structured interviews with 51 SME managers from different industries. Data were analyzed using a step-by-step approach following Creswell.FindingsThe study explores the effects of leadership styles on various organizational outcomes. Given the features of SMEs, it sheds light on the significance of leadership styles in changing work environment, increasing staff retention, and promoting the viability of SMEs. It also discusses the selection of leadership styles in accordance with Vietnamese culture.Practical implicationsThis study has practical implications on human resource management in the context of SMEs. SME managers, training providers and support agencies may utilize the research outcomes to raise the awareness of SMEs leaders. Based on the research findings, appropriate training programs should be developed to assist managers in tackling major problems.Originality/valueAlthough several previous studies have tried to investigate the influence of leadership styles on organizational outcomes, this is the first research to explore the topic in the context of SMEs and in conjunction with the Vietnamese culture.

Study of staff who have been alleged perpetrators in adult protection cases

2014 ◽  
Vol 16 (2) ◽  
pp. 120-128
Author(s):  
Mel Walford ◽  
Andy Kaye ◽  
Mick Collins
Keyword(s):  
Design Methodology ◽  
Structured Interviews ◽  
Content Type ◽  
Protection Policy ◽  
The Impact ◽  
Vulnerable Adults ◽  
Investigation Process ◽  
Voluntary Basis ◽  
Practical Implications ◽  
Adult Protection

Purpose – The protection of vulnerable adults from abuse is paramount for those working in adult protection. However, staff supporting vulnerable adults who are alleged to have abused them can feel very vulnerable and their needs must also be taken into account. The purpose of this paper is to consider the impact of adult protection investigations from the experiences of people who have been identified as alleged perpetrators in adult protection cases in order to identify improvements in practice. Design/methodology/approach – This limited study used qualitative semi-structured interviews to collect data that reflected views of the issues and experiences of participants. Findings – This study shows that expectations set out in the Wales Interim Policy and Procedures document under “support for alleged perpetrators” do not match with the experience of those who took part in this study. The experience of some alleged perpetrators is that the investigation process can be protracted, they may be left isolated with little or no information and feel very vulnerable. Research limitations/implications – A limitation of this study was the small number of participants who were interviewed and the selection and bias. Participation was on a voluntary basis and the participants were self-selecting. The participants were all paid staff. Vulnerable adults who had been identified as alleged abusers were excluded from the study on the premise that their experiences were likely to be quite different. Practical implications – It is vital that alleged perpetrators are not themselves abused by the process. The findings from this study should be used to develop recommendations to improve practice. Originality/value – The effects on staff who have been investigated as alleged abusers under adult protection policy and procedures has been under-researched. This study will make a contribution to addressing this.

The duality of the Brazilian jeitinho

2018 ◽  
Vol 14 (4) ◽  
pp. 404-425 ◽  
Author(s):  
Camila Lee Park ◽  
Mauro Fracarolli Nunes ◽  
Maral Muratbekova-Touron ◽  
Valérie Moatti
Keyword(s):  
Business Environment ◽  
Global Supply Chains ◽  
Structured Interviews ◽  
Supplier Relationships ◽  
Content Type ◽  
Personal Benefit ◽  
Local Practices ◽  
Definition Of ◽  
The Impact ◽  
Practical Implications

Purpose This paper aims to deepen the understanding of the impact of cultural and national idiosyncrasies on businesses. The authors concentrate on the cultural particularity of the Brazilian jeitinho to assess the ethicality of the concept in buyer–supplier relationships. Design/methodology/approach Semi-structured interviews were conducted with 28 Brazilian professionals working for both national and international companies, allowing for the analysis of the context in which the Brazilian jeitinho is perceived either as positive or negative in terms of ethics. Findings The authors propose five distinct dimensions (harm to third parties, seriousness of the issue, formality of relationships, personal benefit and assessed pertinence of rules and laws) to the assessment of Brazilian jeitinho as creativity, corruption or more nuanced classifications between them and offer a reviewed definition of the practice. Practical implications The results of the study may offer new insights into the Brazilian business environment. Deeper comprehension of the contexts in which jeitinho is used and its different connotations may optimise the relations between foreign and Brazilian companies and between foreign and Brazilian professionals and employees. Originality/value Within the context of intensified international trade, global supply chains and geographically spread operations, an understanding of cultural and national idiosyncrasies may provide managers with a powerful tool to conduct their business more effectively. With the economic emergence of countries such as China, Russia and Brazil, local practices are also gaining increased importance as they seem to have a direct influence on management in these places and beyond.

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