Identifying and ranking CSFs for KM implementation in urban water and sewage companies using ISM-DEMATEL technique

2019 ◽  
Vol 23 (1) ◽  
pp. 200-218 ◽  
Author(s):  
Faeze Mousavizade ◽  
Mohammad Shakibazad
Keyword(s):  
Success Factors ◽  
Structural Model ◽  
Urban Water ◽  
Management Support ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Critical Success ◽  
Proposed Model ◽  
The Status ◽  
Effective Development

PurposeThis paper aims to study the critical success factors (CSF) of knowledge management (KM) in Iranian urban water and sewage companies (IUWSC) using interpretive structural modeling (ISM)-decision-making trial and evaluation laboratory (DEMATEL) method.Design/methodology/approachThrough the literature review among many key factors of KM success, nine factors were selected as the main factors. After confirming the related indices by industry experts, a questionnaire was distributed among them for determining the relationship between the relevant components. Using ISM-DEMATEL approach, a structural model was formed and then the causal relationship among factors was visualized through a cause-effect relationship diagram.FindingsThe analysis of the results showed that among the studied factors, strategies and goals would have the greatest impact on success of KM implementation and senior management support, and teamwork and organizational culture are other CSFs of KM in IUWSC. In the end, the author’s proposed model for implementation of KM was presented based on the results for the status quo of the studied community.Practical implicationsThe set of CSFs can act as a guideline for organizations to ensure that basic factors and issues are covered during implementation KM. Moreover, it provides a clue for effective development of KM in a stepwise approach.Originality/valueThis survey is probably the first to provide an integrated view of CSFs for implementation KM in IUWSC. It is hoped to give valuable information to help this business sector to accomplish KM effectively.

Knowledge management

2014 ◽  
Vol 14 (1) ◽  
pp. 108-134 ◽  
Author(s):  
Morteza Shokri-Ghasabeh ◽  
Nicholas Chileshe
Keyword(s):  
Knowledge Management ◽  
Success Factors ◽  
Research Study ◽  
South Australia ◽  
Lessons Learned ◽  
Extensive Literature ◽  
Management Support ◽  
Content Type ◽  
Critical Success ◽  
Methodological Triangulation

Purpose – A research study has been undertaken at the University of South Australia to introduce application of lessons learned process in construction contractors ' bidding process in the context of knowledge management. The study aims to identify barriers to effectively capture lessons learned in Australian construction industry and how knowledge management can benefit from lessons learned application. Design/methodology/approach – The research study has been undertaken through conducting a “methodological triangulation” and “interdisciplinary triangulation”. This involved an extensive literature review of knowledge management, organisation learning, lessons learned and associated processes and administration of a questionnaire to a sample of construction contractors operating in Australia to elicit opinions on the main barriers to capturing lessons learned, practices such as existence and retention of documentation procedures. A total of 81 useable responses were received from 450 organisations. Response data were subjected to descriptive and inferential statistics with correlation analysis to examine the strength of relationship among the barriers. Findings – The top-3 barriers to the effective capturing of lessons learned were “lack of employee time”, “lack of resources” and “lack of clear guidelines”, whereas, “lack of management support” was the least ranked barrier. The study established that despite the majority of the ACCs having formal procedures for recording the tenders submitted and their outcomes, only a minority actually retained the lessons learned documentation for each project. The larger contractors were found to be more aware of the importance of lessons learned documentation. A comparative analysis with previous studies also found a disparity in the ranking of the barriers. Research limitations/implications – The majority of the participants were small construction contractors in Australia. The reason is that the researchers were not aware of the contractors ' size prior to inviting them for participation in the research study. Second the findings may not generalize to other industries or to organisations operating in other countries. Originality/value – The findings of this survey help ACCs to understand the importance of lessons learned documentation as part of lessons learned implementation and identify the barriers to effectively document their lessons learned. The study provides insights on the barriers and proposes advocated solutions in form of drivers and enablers (critical success factors) of organisational learning capturing among the Australian construction contractors. By reviewing the current literature, “post-project reviews” and “lessons learned” as important elements of organisation learning knowledge transfer, are addressed. Finally, contribution of this study to knowledge and practice has been discussed in this paper.

Identifying critical success factors for sustainable growth of Indian banking sector using interpretive structural modeling (ISM)

2018 ◽  
Vol 45 (8) ◽  
pp. 1189-1204 ◽  
Author(s):  
Mohd Shamshad ◽  
Mohd Sarim ◽  
Asif Akhtar ◽  
Mosab I. Tabash
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Banking Sector ◽  
Sustainable Growth ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Critical Success ◽  
Key Factor ◽  
Indian Banks ◽  
Comprehensive Framework

PurposeThe purpose of this paper is to identify the critical success factors for sustainable growth of the Indian banking sector and develop a model for Indian banks by using interpretive structural modelling (ISM). It suggests some of the critical measures of sustainability for Indian banks.Design/methodology/approachThis paper aims to establish a relationship among the factors of sustainable banking through the opinion of experts from the banking sector. ISM approach is applied to bring down the complexity of relationship among factors. ISM ranked the factors as per their ability to facilitate and dependence on other factors and helps to develop a comprehensive, systematic model based on the relationship amongst those factors. After developing the model, second reviews by the experts are conducted for their comments and thus, the final model comes into existence.FindingsLegal and environmental compliance is determined as the key factor which is driving the other factors of sustainable banking. It will surely going to pose a challenge for business concerns for initiating various sustainable steps that will be a motivational factor for generating business opportunities and sustainable collaboration.Practical implicationsThe study provides a comprehensive framework of sustainable banking which can be applied to various Indian banks. It helps to develop coherence between conventional and sustainable dimensions of banking.Originality/valueThe ISM is applied for the first time in case of sustainability in the banking sector to bring about a model for sustainable banking in India.

scholarly journals Six Sigma enablers in Mexican manufacturing companies: a proposed model

2016 ◽  
Vol 116 (5) ◽  
pp. 926-959 ◽  
Author(s):  
Diego Tlapa ◽  
Jorge Limon ◽  
Jorge L García-Alcaraz ◽  
Yolanda Baez ◽  
Cuauhtémoc Sánchez
Keyword(s):  
Six Sigma ◽  
Structural Equation ◽  
Success Factors ◽  
Positive Impact ◽  
Equation Modeling ◽  
Management Support ◽  
Manufacturing Companies ◽  
Content Type ◽  
Variation Reduction ◽  
Proposed Model

Purpose – The purpose of this paper is to extend the understanding of Six Sigma (SS) and the underlying dimensions of its critical success factors (CSF) via an analysis of the effects of top management support (TMS), implementation strategy (IS), and collaborative team (CT) on project performance (PP) in Mexican manufacturing companies. Design/methodology/approach – Based on a SS literature review, a survey was conducted to capture practitioners’ viewpoints about CSFs for SS implementation and their impact on performance in manufacturing companies. A factor analysis and structural equation modeling were conducted in order to identify and analyze causal relationships. Findings – The results suggest that CSFs grouped in the constructs TMS, IS, and CT have a positive impact on PP as measured by cost reduction, variation reduction, and quality improvement. Research limitations/implications – Although the empirical data collected supported the proposed model, results might differ among organizations in different countries. In addition, the study did not analyze a unique performance metric; instead, general PP dimensions were used. Practical implications – Boosting the TMS, IS, and CT enhances positive PP of SS in manufacturing companies. Originality/value – IS as a construct has not been studied exhaustively; this work contributes to a better understanding of it and its impact on PP. Additionally, studies of SS in Latin America are limited, so this study gives a complementary vision to practitioners and researchers about it.

Evaluating the implementation performance of a supplier development program

2016 ◽  
Vol 28 (4) ◽  
pp. 663-682 ◽  
Author(s):  
Srikanta Routroy ◽  
Sudeep Kumar Pradhan ◽  
C.V. Sunil Kumar
Keyword(s):  
Success Factors ◽  
Development Program ◽  
Theoretic Approach ◽  
Supplier Development ◽  
Content Type ◽  
Graph Theoretic ◽  
Critical Success ◽  
Graph Theoretic Approach ◽  
Proposed Model ◽  
Practical Implications

Purpose The purpose of this paper is to quantify, evaluate and compare the implementation performance of a supplier development (SD) program using graph theoretic approach (GTA). Design/methodology/approach Broadly 13 critical success factors (CSFs) were identified and they were classified into four significant categories (SCs). Featuring these SCs and CSFs under each SC, GTA was proposed for evaluating the implementation performance of SD programs. The analysis was further extended to evaluate the performance of a SD program along the timeline to capture the other influences (if any), eventually compare the results with different performance situations and accordingly set the future targets. Findings In order to demonstrate the utility of the proposed approach it was applied to an Indian manufacturing company. The results obtained shown that there has been a significant growth achieved in the implementation performance of a SD program over a period of three years (i.e. 12 quarters) along the chosen SCs and CSFs under each SC. It was also found that still there was a performance gap and scope for improvement in the SD program of the case company. Practical implications The proposed approach is aimed at providing a procedure for evaluating the implementation performance of a SD program. This study is an attempt to assist a manufacturer to assess its SD program and accordingly define its course of actions. Originality/value Although many issues related to SD have been widely recognized and studied, there are no specific studies available in the literature to assess the implementation performance of SD programs along the timeline. The proposed model has the ability to capture the performance and interdependencies of SCs, CSFs under each SC and also to quantify the implementation performance of a SD program along the timeline.

A TISM modeling of critical success factors of smartphone manufacturing ecosystem in India

2016 ◽  
Vol 13 (2) ◽  
pp. 203-224 ◽  
Author(s):  
J Jena ◽  
Vijayta Fulzele ◽  
Rachita Gupta ◽  
Fahima Sherwani ◽  
Ravi Shankar ◽  
...  
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Matrix Multiplication ◽  
Decision Makers ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Hierarchical Framework ◽  
Critical Success ◽  
Expert Opinions ◽  
Relevant Factors

Purpose – The purpose of this paper is to identify and analyze various critical success factors (CSFs) that can facilitate smartphone manufacturing in India. This paper further aims to understand the mutual interactions among these CSFs through identification of the hierarchical relationships among them. Design/methodology/approach – A framework for a smartphone manufacturing system has been developed, wherein the hierarchical inter-relationships between identified CSFs have been presented and interpreted using total interpretive structural modeling (TISM). Cross-impact matrix multiplication applied to classification analysis has been further employed to identify the driving power as well as dependence power of these CSFs. Findings – In the present research, 15 CSFs have been identified through literature review and expert opinions. The hierarchical framework developed using TISM has revealed the inter-dependencies among these CSFs. This research further categorizes CSFs into three clusters. The first cluster comprises of CSFs having high dependence power, the second cluster identifies CSFs having high driving power and the third cluster identifies CSFs which act as linkages between the driver CSFs and dependent CSFs. Research limitations/implications – This study has implications for both practitioners and academia. It provides a comprehensive list of CSFs that are relevant to develop a smartphone ecosystem in India. In addition, this study will help decision makers to strategically focus on the main drivers of the ecosystem that requires the immediate attention of decision makers. The methodology employed in this study provides a mechanism to conduct an exploratory study by identifying the factors and analyzing their interactions through the development of a hierarchical framework. Originality/value – The proposed framework developed through qualitative modeling is an effort to understand relevant factors that can promote the smartphone manufacturing ecosystem. This study makes a significant contribution in the literature of smartphone manufacturing, which captures the perspective of different stakeholders.

A framework to enhance agile manufacturing system

2017 ◽  
Vol 24 (2) ◽  
pp. 467-487 ◽  
Author(s):  
Rahul Sindhwani ◽  
Vasdev Malhotra
Keyword(s):  
Manufacturing System ◽  
Structural Model ◽  
Agile Manufacturing ◽  
Top Management ◽  
Management Support ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Micmac Analysis ◽  
Model Hierarchy ◽  
Or Organization

Purpose The purpose of this paper is to identify and analyze the interactions among different enablers of agile manufacturing system (AMS). The existing enablers available in the past literature are scattered and not able to meet specific requirements of the customers. So, it becomes a necessity to encapsulate these enablers in appropriate proportions to enable traditional organizations to AMS. To fill this gap total interpretive structural modeling (TISM) and MICMAC analysis-based framework model have been developed to understand the mutual interactions between among the enablers. Design/methodology/approach Identification of enablers followed by application of TISM, which is an innovative version of ISM and MICMAC analysis, is used to study and analyze the mutual interactions between identified enablers. Findings The result reveals that top management support, organizational structure and information technology integration have strong driving power and weak dependence power and are at the lowest level in the TISM model hierarchy, while the outcome enablers of AMS have low-driving power but have high-dependence power. Research limitations/implications This model is developed on the basis of inputs from few experts and may not reflect the opinion of whole industry community. Practical implications Top management must stress on enablers having strong driving power for efficient implementation of AMS. Managers in the area of manufacturing may drive useful insights from the empirical study presented in this paper. Managers should plan an effective strategy for proper implementation of AMS which makes organization more agile, productive, competitive and profitable. Originality/value TISM-based framework structural model has been proposed for industry or organization which is a new effort for implementation of AMS.

Critical success factors for the receptiveness of Islamic home financing in Malaysia

2020 ◽  
Vol 15 (5) ◽  
pp. 849-873
Author(s):  
Hanudin Amin
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Specific Area ◽  
Product Type ◽  
Value Proposition ◽  
Content Type ◽  
Critical Success ◽  
Proposed Model ◽  
Debt Collection ◽  
Practical Implications

PurposeThe purpose of this study is to examine the critical success factors (CSFs) for the receptiveness of Islamic home financing in Malaysia.Design/methodology/approachA framework of the CSFs for the receptiveness of Islamic home financing is developed. The framework evaluates the effects of product type, competitive value proposition, Islamic debt collection policy, Islamic bankers' knowledge and maqasid al-Shariah compliance on the receptiveness. Data from 744 usable questionnaires are analysed to confirm the applicability of the framework in Islamic home financing context.FindingsThe results suggest that product type, competitive value proposition, Islamic debt collection policy, Islamic bankers' knowledge and maqasid al-Shariah compliance are significantly related to the receptiveness of Islamic home financing.Research limitations/implicationsTwo limitations are available for future studies. Firstly, the respondents of this study are limited to Malaysians, signifying further testing of the proposed model across different geographies is required to determine the generalisability of the model. Secondly, the contributions of the proposed framework are confined to a specific area of Islamic banking products. Thus, extending the framework to other banking products or conducting a comparative study between Islamic home financing and its conventional peer can improve its generalisability.Practical implicationsThe results obtained offer a fresh direction on how to market Islamic home financing products successfully, where the new CSFs are brought into play.Originality/valueThis study examines the new proposed CSFs for the receptiveness of Islamic home financing in Malaysia.

scholarly journals Identification and Prioritization of Critical Success Factors for Off-Site Construction Using ISM and MICMAC Analysis

2021 ◽  
Vol 13 (16) ◽  
pp. 8911
Author(s):  
Seoyoung Jung ◽  
Seulki Lee ◽  
Jungho Yu
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Interpretive Structural Modeling ◽  
Micmac Analysis ◽  
Critical Success ◽  
Management Measures ◽  
Proposed Model ◽  
Complex Relationships ◽  
Power And Dependence ◽  
The Relationship

Many studies have been conducted to define the critical success factors (CSFs) for off-site construction (OSC) activation, but there has been a lack of identification of the relationship with the identified CSFs. However, it is necessary to clearly identify the hierarchy and relationships with the success factors in order to develop specific strategies for OSC activation. This work presents a study that was conducted to identify the CSFs for OSCs and establish the relationships of the identified CSFs for OSC. First, 20 CSFs for OSCs were identified through prior study reviews related to CSFs for OSC. Next, the interpretive structural modeling (ISM), which has advantages in developing an understanding of complex relationships, was leveraged in order to analyze the relationships between 20 CSFs for OSC to derive a hierarchical model consisting of seven levels. The CSFs for OSC were classified into four groups using MICMAC analysis, which is useful for classifying factors by the strength of the relationship with factors based on driving power and dependence power. This proposed model can be used as a basis for developing management measures for OSC project success.

scholarly journals Modeling the Critical Success Factors for Business Intelligence Implementation

2021 ◽  
Vol 12 (2) ◽  
pp. 1-21
Author(s):  
Kanika Chaudhry ◽  
Sanjay Dhingra
Keyword(s):  
Qualitative Study ◽  
Business Intelligence ◽  
Critical Success Factors ◽  
Success Factors ◽  
Management Support ◽  
Review Of The Literature ◽  
Interpretive Structural Modeling ◽  
Goal Alignment ◽  
Critical Success ◽  
The Relationship

Business intelligence (BI) helps organizations to make better and quicker decisions. The primary requirement, as per previous studies, for any successful BI implementation in an organization and its' stakeholders, is to understand and pay heed to the vital issues and factors governing it. The objective of this study is, thus, to analyze the various critical success factors (CSF’s) for Business Intelligence Implementation, in context to the Indian sub-continent. In this qualitative study, the CSF’s for BI implementation are classified, through the review of the literature and to identify the relationship among the CSF's, Interpretive Structural Modeling (ISM) is applied along with MICMAC classification method. The ISM approach's outcome shows that management support and business goal alignment are the most significant driving factors for implementing BI. These findings may help recognize the crucial facts that affect the firms adopting BI in India and give some insights for other countries

Modeling the implementation barriers of cloud computing adoption

2018 ◽  
Vol 25 (8) ◽  
pp. 2760-2782 ◽  
Author(s):  
Rakesh Raut ◽  
Pragati Priyadarshinee ◽  
Manoj Jha ◽  
Bhaskar B. Gardas ◽  
Sachin Kamble
Keyword(s):  
Cloud Computing ◽  
Structural Model ◽  
Management Support ◽  
Implementation Barriers ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Top Management Support ◽  
Expert Opinions ◽  
Cloud Computing Adoption ◽  
First Time

PurposeThe purpose of this paper is to identify and model critical barriers to cloud computing adoption (CCA) in Indian MSMEs by the interpretive structural modeling (ISM) approach.Design/methodology/approachIn this paper, through a literature survey and expert opinions, 14 critical barriers were identified, and the ISM tool was used to establish interrelationship among the identified barriers and to determine the key barriers having high driving power.FindingsAfter analyzing the barriers, it was found that three barriers, namely, lack of confidentiality (B8), lack of top management support (B3) and lack of sharing and collaboration (B2) were most significant.Research limitations/implicationsThe developed model is based on the expert opinions, which may be biased, influencing the final output of the structural model. The research implications of the developed model are to help managers of the organization in the understanding significance of the barriers and to prioritize or eliminate the same for the effective CCA.Originality/valueThis study is for the first time an attempt that has been made to apply the ISM methodology to explore the interdependencies among the critical barriers for Indian MSMEs. This paper will guide the managers at various levels of an organization for effective implementation of the cloud computing practices.

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