The influence of emotional intelligence on team performance through knowledge sharing, team conflict, and the structure mechanism

2020 ◽  
Vol 39 (3) ◽  
pp. 269-292 ◽  
Author(s):  
Zulfadil ◽  
Susi Hendriani ◽  
Machasin
Keyword(s):  
Emotional Intelligence ◽  
Knowledge Sharing ◽  
Team Performance ◽  
Quantitative Research ◽  
Design Methodology ◽  
Research Model ◽  
Content Type ◽  
Team Conflict ◽  
South Sulawesi ◽  
Central Sulawesi

PurposeTo analyze the influence of emotional intelligence on team performance, knowledge sharing, team conflict, and the structure mechanism, the influence of knowledge sharing, team conflict, the structure mechanism, and emotional intelligence on team performance, and the influence of emotional intelligence on team performance through knowledge sharing, team conflict, and the structure mechanism.Design/methodology/approachThis research uses the quantitative research method and is included in explanatory research. Data collection was done cross-sectionally. This research was conducted at provincial hospitals in South Sulawesi and in Central Sulawesi.FindingsEmotional intelligence directly influences knowledge sharing, conflict in teams, the structure mechanism, and team performance. There is a direct influence of knowledge sharing, team conflict, and the structure mechanism on team performance. Then, there is an indirect influence of emotional intelligence on team performance through the mediation of knowledge sharing, team conflict, and the structure mechanism.Originality/valueThe novelty of this research is in its effort to observe the mediation of knowledge sharing, team conflict and the structure mechanism with other variables developed in the research model. No previous studies have found a relationship between emotional intelligence and team performance, knowledge sharing, team conflict, and the structure mechanism, or the influence of knowledge sharing, team conflict, the structure mechanism, and emotional intelligence on team performance.

The effect of emotional intelligence, organizational commitment on the team performance of hospital officers in South Sulawesi and Central Sulawesi province, Indonesia

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lukman Setiawan
Keyword(s):  
Emotional Intelligence ◽  
Data Analysis ◽  
Knowledge Sharing ◽  
Team Performance ◽  
Partial Least Square ◽  
Cluster Method ◽  
Content Type ◽  
Team Conflict ◽  
South Sulawesi ◽  
Central Sulawesi

Purpose This paper aims to explore the relationship between knowledge sharing factors, emotional intelligence and team conflict on the team performance during the inter-institutionalized collaboration work process. Design/methodology/approach This study was conducted in South Sulawesi and Central Sulawesi Province’s hospitals. The study lasted for six months in 2017. The sampling was done by using cluster method and stratified random sampling, which was based on Hospital Type, level of Health Officers. These characteristics were considered to have represented quite heterogeneous information about the characteristics of health workers. Data analysis approach used in this study was partial least square (PLS) using WarpPLS software. Findings Based on the results of data analysis, it can be concluded that there is a significant direct influence between emotional intelligence to knowledge management, emotional intelligence to team conflict, and emotional intelligence to team performance. Originality/value Some previous research studies that have been done are by Hasanyl et al. (2015), Othman (2010), Sathitsemakul (2005), Nóra. Obermayer-Kovács (2014), Troth (2009), Leung (2010) and Luca and Tarricone (2001). The novelty of this research is on the effort to see the mediation of knowledge sharing, team conflict and structure mechanism to other variables developed in the research model.

Explaining knowledge sharing with social capital theory in information systems development projects

2015 ◽  
Vol 115 (5) ◽  
pp. 883-900 ◽  
Author(s):  
Seyoon Lee ◽  
Jun-Gi Park ◽  
Jungwoo Lee
Keyword(s):  
Social Capital ◽  
Knowledge Sharing ◽  
Team Performance ◽  
Social Capital Theory ◽  
Project Teams ◽  
Information Systems Development ◽  
Communication Effectiveness ◽  
Research Model ◽  
Capital Theory ◽  
Content Type

Purpose – Owing to their complex and knowledge-intensive nature, information systems development (ISD) projects require effective collaboration between business and technology experts. In this regard, social capital theory may provide a valuable framework and insight into explaining knowledge sharing behavior in an ISD context. The purpose of this paper is to expand the theory of knowledge sharing as developed thus far in the ISD project context using the full-blown team social capital theory. Design/methodology/approach – The expertise and communication effectiveness of business and technology professionals were posited as antecedents of team social capital and knowledge sharing. The research model for this study integrates expertise, communication, knowledge sharing, social capital, and team performance into a structural equation modeling. The research model was empirically tested with a data set from business and technology professional pairs collected from 115 ISD project teams. Findings – The results indicated that team social capital and knowledge sharing have significant influences on team performance. Team social capital appears to have a stronger influence on knowledge sharing than business and technology expertise. Communication effectiveness and technology expertise are important antecedents to raise team social capital. Originality/value – In this study, the social capital theory is applied toward enhancing the theory of knowledge sharing in ISD project teams. General social capital construct and measures are adopted and modified into the team social capital measures and validated empirically.

Modeling knowledge sharing and team performance

2019 ◽  
Vol 57 (7) ◽  
pp. 1472-1495 ◽  
Author(s):  
Min-Ling Liu ◽  
Chieh-Peng Lin ◽  
Sheng-Wuu Joe ◽  
Kuang-Jung Chen
Keyword(s):  
Knowledge Sharing ◽  
Team Performance ◽  
Ethical Leadership ◽  
Design Methodology ◽  
Team Development ◽  
High Tech ◽  
Critical Factors ◽  
Moderating Effects ◽  
Job Complexity ◽  
Content Type

Purpose To deepen our understanding about the development of team performance, the purpose of this paper is to develop a model that explains how ambidexterity and ethical leadership affect knowledge sharing and team performance through within-team competition. Design/methodology/approach This study demonstrates the applicability of ambidexterity and within-team competition by surveying 78 teams from the high-tech and banking industries. This study further presents a three-way interaction among ambidexterity, politics and job complexity. Findings This study finds that both ambidexterity and ethical leadership are positively related to knowledge sharing and team performance through the mediation of team development competition. Originality/value This study confirms that ambidexterity and ethical leadership play critical factors for improving knowledge sharing and team performance through the mediation of team development competition. Furthermore, the moderating effects of politics and job complexity are also confirmed in the research.

Investigating the relationships among team emotional intelligence, trust, conflict and team performance

2019 ◽  
Vol 25 (1/2) ◽  
pp. 120-137 ◽  
Author(s):  
Azadeh Rezvani ◽  
Rowena Barrett ◽  
Pouria Khosravi
Keyword(s):  
Emotional Intelligence ◽  
Team Performance ◽  
Construction Projects ◽  
Large Scale ◽  
Scale Construction ◽  
Project Teams ◽  
Content Type ◽  
Team Members ◽  
Team Conflict ◽  
The Relationship

PurposeThe purpose of the study is to enhance understanding of the relationships among team emotional intelligence (EI), trust in team, conflict in team and team performance.Design/methodology/approachA sample of 389 team members from 84 project teams in large-scale construction projects was surveyed.FindingsFindings showed that team EI is positively associated with team performance. In addition, trust and conflict in the team mediate the association between team EI and team performance.Practical implicationsThe ability to perceive one’s own and others’ emotions significantly increases the likelihood of team performance by increasing trust in a team and reducing conflict. Therefore, managers can use these findings to boost team performance and reduce conflict in their teams.Originality/valueThis research contributes to the better understanding of the relationship between team EI and team performance in large-scale construction projects. In addition, this research is an empirical investigation into the mediation variables linking EI to team performance.

Unpacking the team performance microcosm of emotional intelligence, conflict and trust

2019 ◽  
Vol 27 (6) ◽  
pp. 25-26
Keyword(s):  
Emotional Intelligence ◽  
Team Performance ◽  
Design Methodology ◽  
Reading Time ◽  
Project Teams ◽  
Relationship Conflict ◽  
Content Type ◽  
Pertinent Information ◽  
Team Trust ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This research paper concentrates on relationship conflict being reduced and trust being built within large construction project teams through developing their emotional intelligence (EI). It was revealed that higher EI improves communication, social cohesion, and knowledge sharing, which combine to deliver greater overall team performance. Furthermore, additional in-team trust and lower levels of relationship conflict translate into better performance. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Relationship between team culture and team performance through lens of knowledge sharing and team emotional intelligence

2019 ◽  
Vol 23 (1) ◽  
pp. 90-109 ◽  
Author(s):  
Samia Jamshed ◽  
Nauman Majeed
Keyword(s):  
Health Care ◽  
Emotional Intelligence ◽  
Knowledge Sharing ◽  
Team Performance ◽  
Content Type ◽  
Team Members ◽  
Team Culture ◽  
Knowledge Sharing Behavior ◽  
Health Care Institutions ◽  
Sharing Behavior

Purpose The purpose of this study is to investigate the relationship between team culture and team performance through the mediating role of knowledge sharing and team emotional intelligence. Design/methodology/approach The study advocated that team culture influences the knowledge sharing behavior of team members and the development of emotional intelligence skill at the team level. Further, it is hypothesized that knowledge sharing and team emotional intelligence positively influence team performance. By adopting a quantitative research design, data were gathered by using a survey questionnaire from 535 respondents representing 95 teams working in private health-care institutions. Findings The findings significantly indicated that knowledge sharing and team emotional intelligence influence team working. Furthermore, this study confirms the strong association between team culture and team performance through the lens of knowledge sharing and team emotional intelligence. Practical implications This investigation offers observational proof to health-care services to familiarize workers with the ability of emotional intelligence and urge them to share knowledge for enhanced team performance. The study provides in-depth understanding to managers and leaders in health-care institutions to decentralize culture at the team level for endorsement of knowledge sharing behavior. Originality/value This is amongst one of the initial studies investigating team members making a pool of knowledge to realize potential gains enormously and influenced by the emotional intelligence. Team culture set a platform to share knowledge which is considered one of the principal execution conduct essential for accomplishing and managing team adequacy in a sensitive health-care environment.

Dissatisfaction toward O2O websites: expectation disconfirmation and justice perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tong Che ◽  
Meng Ji ◽  
Xiabing Zheng ◽  
Bo Feng
Keyword(s):  
Design Methodology ◽  
Research Model ◽  
Justice Theory ◽  
Content Type ◽  
Customer Complaints ◽  
Justice Perception ◽  
Consumer Dissatisfaction ◽  
Expectation Disconfirmation ◽  
Survey Responses ◽  
Service Managers

PurposeThe online-to-offline (O2O) business is developing rapidly and is highly popular in many countries. Nevertheless, O2O suffers from a large number of customer complaints that result in consumer loss. Focusing on the O2O context, this study integrates expectation disconfirmation theory (EDT) and justice theory to investigate consumers' dissatisfaction toward O2O websites.Design/methodology/approachA research model was proposed and tested using 329 survey responses.FindingsResults show that the identified website disconfirmation and offline service disconfirmation could lead to consumer dissatisfaction. Importantly, the impacts of disconfirmation factors are contingent upon the justice perception of consumers. When a transaction is perceived as unfair, website disconfirmation arouses a higher level of dissatisfaction, and the negative emotions could transfer from O2O and damage the website's reputation.Originality/valueThis study explores the continuance intentions of customers toward O2O websites from a dissatisfaction perspective, with insights for future service studies and O2O service managers.

So you want to work in sports? An exploratory study of sport business employability

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
David J. Finch ◽  
Norm O'Reilly ◽  
David Legg ◽  
Nadège Levallet ◽  
Emma Fody
Keyword(s):  
United States ◽  
Emotional Intelligence ◽  
Labor Market ◽  
Exploratory Study ◽  
Design Methodology ◽  
Sport Management ◽  
The United States ◽  
Content Type ◽  
The Past ◽  
Analytical Thinking

PurposeAs an industry, sport business (SB) has seen significant growth since the early 2000s. Concurrently, the number of postsecondary sport management programs has also expanded dramatically. However, there remain concerns about whether these programs are meeting the demands of both employers and graduates. To address these concerns, this study examines the credential and competency demands of the SB labor market in the United States.Design/methodology/approachResearchers conducted an analysis using a broad sample of employment postings (N = 613) for SB positions from two different years, 2008 and 2018.FindingsResults support that a complex set of SB qualifications exist, and the credentials and competencies included in SB employment postings have evolved over the past decade.Originality/valueA noteworthy finding is that meta-skills are found to be particularly important for employability, including items such as communication, emotional intelligence and analytical thinking and adaptability.

Emotional intelligence and innovative work behaviour in knowledge-intensive organizations: how tacit knowledge sharing acts as a mediator?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shehla Malik
Keyword(s):  
Emotional Intelligence ◽  
Knowledge Sharing ◽  
Tacit Knowledge ◽  
Content Type ◽  
Mediating Role ◽  
Tacit Knowledge Sharing ◽  
Innovative Work ◽  
Knowledge Intensive Organizations ◽  
Innovative Work Behaviour ◽  
Knowledge Intensive

Purpose This study aims to examine the underlying process through which emotional intelligence impacts employees’ innovative work behaviour by testing the mediating role played by tacit knowledge sharing in organizations. The direct and indirect effects of emotional intelligence on innovative work behaviour of employees were explored. Design/methodology/approach A structured survey questionnaire was used to collect data from 171 full-time employees of five high-tech knowledge-intensive organizations located in India. The hypotheses were tested using partial least squares structural equation modelling. Findings The results revealed that emotional intelligence had a direct positive impact on tacit knowledge sharing and innovative work behaviour of employees. Similarly, tacit knowledge sharing positively influenced innovative work behaviour. The study further showed that the relationship between emotional intelligence and innovative work behaviour was partially mediated by tacit knowledge sharing. Practical implications To enhance innovative behaviour at work, organizations should concentrate on building the emotional competencies of its employees to increase their emotional intelligence level through suitable training programs. Besides, organizations should also focus on shaping a knowledge-sharing culture by building systems and processes through which free exchange of tacit knowledge among employees can be promoted to enhance their innovative work behaviour. Originality/value This study contributes to the existing pool of knowledge by demonstrating the unexplored effect of emotional intelligence on innovative work behaviour via the mediating role of tacit knowledge sharing. It also advances current literature on emotional intelligence, tacit knowledge sharing and innovative work behaviour by discussing useful theoretical implications of the findings.

The true motives behind the adoption of QLASSIC-CIS 7: 2006

2015 ◽  
Vol 32 (6) ◽  
pp. 603-616 ◽  
Author(s):  
Kenn Jhun Kam ◽  
Ahmad Hilmy Abdul Hamid
Keyword(s):  
Construction Industry ◽  
Quantitative Research ◽  
Design Methodology ◽  
Assessment System ◽  
Quality Assurance Program ◽  
Internal Motivation ◽  
Content Type ◽  
Motivation Factors ◽  
Awareness Level ◽  
Significant Factors

Purpose – The purpose of this paper is to investigate contractors’ awareness level and adoption of QLASSIC assessment system in construction industry and to identify the variables that influenced the adoption of QLASSIC assessment system. Design/methodology/approach – Quantitative research method was adopted in order to test the above issues. The questionnaire composed for two parts: awareness and adoption of QLASSIC system; and the factors that influenced the adoption of QLASSIC system. Those contractors who registered under grade 6 and 7 are the scope of respondents in this study. Findings – The adoption of QLASSIC assessment is not significantly affected by the awareness whereas the motivations and barrier factors do. It was discovered that the contractors perception on QLASSIC adoption are basically due to the significant factors; the internal motivations and barrier. The major influencing factors are internal motivation factors, external motivation factors and barrier factors. Originality/value – This study reveals the true motives behind the adoption of QLASSIC assessment in the construction industry, where this finding significantly contributes to the understanding of contractors’ perception on this quality assurance program for the construction industry.

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