scholarly journals Accessible tourism futures: the world we dream to live in and the opportunities we hope to have

2015 ◽  
Vol 1 (3) ◽  
pp. 179-188 ◽  
Author(s):  
Eleni Michopoulou ◽  
Simon Darcy ◽  
Ivor Ambrose ◽  
Dimitros Buhalis
Keyword(s):  
Academic Research ◽  
Tourism Industry ◽  
Stakeholder Collaboration ◽  
Persons With Disabilities ◽  
Content Type ◽  
Global Policy ◽  
Policy Initiatives ◽  
Delphi Approach ◽  
Key Concepts ◽  
The Future

Purpose Accessible tourism is evolving as a field of academic research and industry practice, set within a dynamic social context. The field is interdisciplinary, multidisciplinary and transdisciplinary. The purpose of this paper is to examine key concepts and global initiatives that will shape accessible tourism futures. Design/methodology/approach Three of the authors have extensive academic experience in the area and the fourth author is the Managing Director of the pre-eminent European Network for Accessible Tourism. In taking a limited Delphi approach to canvassing key areas likely to shape accessible tourism futures, the following concepts and policy initiatives were examined: motivations, dreams and aspirations of people with disability; demography; UN Convention on the Rights of Persons with Disabilities; destination competitiveness; universal design (UD); and the UN Sustainable Development Goals for 2030. Findings A discussion of each of the above areas was placed in context to accessible tourism futures and to contextualise the papers that were selected for the special issue. The latter part of the paper outlines the contribution of each empirical paper to the issue discussing the approach, findings and implications. Stakeholder collaboration was identified as the key common theme of the papers and the factor for developing accessible tourism solutions, recognising the value of the market and capitalising on it. A collaborative approach is required to recognise the complementary nature of the different paradigms; to re-shape and transform the future of the accessible tourism industry. To assist in the development of accessible tourism futures, UD principles should provide a foundation to enhance the future competitiveness of tourism destinations and organisations. Originality/value The paper’s examination of the concepts and global policy considerations provides a strong academic and practitioner foundation for considering accessible tourism futures. In doing so, accessible tourism futures are shown to be affected by key concepts related to core tourism considerations and major policy initiatives on accessibility and sustainability. Yet, accessible tourism futures also have the potential to create their own momentum and contribute unique learnings on the diversity of tourism markets that will shape tourism concepts and global policy initiatives in their own right.

scholarly journals “Tourism for all?” Considering social tourism: a perspective paper

2019 ◽  
Vol 75 (1) ◽  
pp. 61-64 ◽  
Author(s):  
Scott McCabe
Keyword(s):  
Design Methodology ◽  
Tourism Industry ◽  
Conceptual Approach ◽  
Content Type ◽  
Concise Overview ◽  
The Future

Purpose This paper aims to outline the context for social tourism as an approach that can help deliver societal goals, such as reducing inequalities, as well as benefits for deserving beneficiaries and the tourism industry. The paper highlights how social tourism can develop in the future. Design/methodology/approach The paper takes a conceptual approach to discuss these issues. Findings This paper finds that there is a great deal of potential for social tourism to contribute to the future sustainability in the tourism industry. Originality/value This paper provides a concise overview of the topic of social tourism and a model that can help researchers and other readers to understand the ways that social tourism can contribute towards a more sustainable and equitable tourism future.

scholarly journals How will service robots redefine leadership in hotel management? A Delphi approach

2020 ◽  
Vol 32 (6) ◽  
pp. 2217-2237 ◽  
Author(s):  
Shi Xu ◽  
Jason Stienmetz ◽  
Mark Ashton
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Leadership Role ◽  
Service Robots ◽  
Service Robot ◽  
Robotic Technology ◽  
Content Type ◽  
Delphi Approach ◽  
The Future

Purpose Using the Delphi technique, this paper aims to investigate how human resource experts perceive service robots will impact leadership and human resource management in the hospitality industry. Design/methodology/approach A three-stage Delphi study with hotel industry human resource experts was conducted to identify the key trends and major challenges that will emerge in the next ten years and how leaders should deal with the challenges brought about by service robot technologies. Findings The results show that while service robots are anticipated to increase efficiency and productivity of hotel activities, they may also pose challenges such as high costs, skill deficits and significant changes to the organizational structure and culture of hotels. Therefore, the anticipated applications and integration of robotic technology will require leaders of the future to carefully consider the balance between the roles of service robots and human employees in the guest experience and to nurture a work environment that embraces open-mindedness and change. Originality/value This is the first type of study to examine hospitality leadership and human resource management in the context of robotized hotels. This study has taken an important step to understand the leadership role in robotized hotels from a human resource perspective and brings clarity as to how robotic technology can influence leadership in the future workplace.

scholarly journals A study of students’ travellers values and needs in order to establish futures patterns and insights

2015 ◽  
Vol 1 (2) ◽  
pp. 94-107 ◽  
Author(s):  
Elena Cavagnaro ◽  
Simona Staffieri
Keyword(s):  
Sustainable Tourism ◽  
Logistic Models ◽  
Travel Behaviour ◽  
Value Orientation ◽  
Tourism Industry ◽  
Future Perspective ◽  
Future Research ◽  
Content Type ◽  
The Future ◽  
Travel Needs

Purpose If the only viable future for tourism is sustainable tourism then ways should be sought to increase the demand for sustainable offers. The purpose of this paper is to explore whether sustainability values influence the travel needs of students. The aim is to discover cues in the present behaviour of young tourists that can enhance sustainable travel choices and therefore secure the future of the tourism industry. Moreover, the study provides a solid basis for predicting the future travel behaviour of young tourists. Design/methodology/approach Data were collected in The Netherlands in 2013 through a survey. A non‐probabilistic sample of 365 students (a sub‐group of young tourists) was reached. Multivariate analyses were used to test whether position in the social structure and value orientation influence the travel need. The logistic models allowed youth tourism behaviour to be predicted. Findings Respondents with a biospheric value orientation associate travel with being in contact with nature and chose rest as a motivation. This is highly interesting from a future perspective because biospheric values are considered the most stable antecedent of sustainable behaviour. Findings also highlight women's role as the sustainable tourists of the future: women harbour strong sustainability values and see travel as a growth opportunity. Research limitations/implications This research focuses on travel needs because this is the most future‐oriented phase of the tourism experience, and on students because they tend to travel independently. Future research might include travel consumption and evaluation as well as non‐students in the sample to give a more balanced view on young tourists. Future research might also include values not related to sustainability to assess their relative strengths in influencing youth tourism. Practical implications Both policy makers and industry could capitalise on the sustainability values already present in young people's need for travel to nudge this group – who represents tourism's future – towards a sustainable tourism choice. For example, strengthening sustainability values through marketing and education will increase demand for a sustainable offer. Originality/value Values related to sustainability influence general tourism choices by young travellers, and not only choices related to a sustainability offer. This finding suggests a path to address the classic dilemma between individualism and sustainability and assure tourism's future by showing young travellers that they already harbour sustainability values.

scholarly journals The future of health tourism in the industrial revolution 4.0 era

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Brian Kee Mun Wong ◽  
Sarah Alia Sa’aid Hazley
Keyword(s):  
Health Care ◽  
Real Time ◽  
Industrial Revolution ◽  
Digital Health ◽  
Current Trend ◽  
Tourism Industry ◽  
Healthcare Industry ◽  
Health Tourism ◽  
Content Type ◽  
The Future

Purpose The technological advances in the Industrial Revolution (IR) 4.0 era escalate the advancement of the healthcare industry, including the health tourism phenomenon. Based on the current trend in connected health care (e.g. mobile healthcare technology; digital health, etc.), this paper aims to propose that the distance between healthcare providers around the globe and its potential patients can be vastly reduced to almost on a real time basis. Design/methodology/approach A secondary literature review is conducted to identify the key development of IR 4.0 technologies in the healthcare industry and its possible trend leading the health tourism sector. Findings The adoption of IR 4.0 technologies is expected to make seeking treatments overseas more affordable, accessible and health records readily available on a real-time and secured basis. However, it is worth to note that the growth of health tourism raises the eyebrows of society from the security, social and economic perspectives. Originality/value This paper contributes to our understanding that the emergence of IR 4.0 technologies changes the landscape of the health care and health tourism industry. Continuous technology advancement is expected to further shape the future trend and escalate the commercialization aspect of the health tourism industry.

scholarly journals Technological mediation in the future of experiential tourism

2019 ◽  
Vol 5 (2) ◽  
pp. 120-126 ◽  
Author(s):  
Ellis Urquhart
Keyword(s):  
Technological Development ◽  
Tourism Industry ◽  
Future Directions ◽  
Technological Mediation ◽  
Content Type ◽  
Academic Literature ◽  
Considerable Research ◽  
Theoretical Perspectives ◽  
The Future ◽  
Insight Into

Purpose The purpose of this paper is to consider the role that technology may play in the future of experiential tourism. This viewpoint paper begins to question future developments in technological mediation and how these may challenge the author’ view of experiences and their construction in a period of immense and rapid technological development. Design/methodology/approach This is a short viewpoint paper driven by theoretical perspectives in the existing academic literature and the author’s personal stance on the future of experiential tourism. Findings This paper suggests that while there is considerable research into the role and application of technology within tourism, there is a lack of future-orientated debate. The views expressed within the paper argue that three potential directions exist for the future of technological mediation in experiential tourism: mass acceptance and customisation; experiential convergence or “rewinding the clock”, each with significant implications for the management of technological mediation in experiential tourism. Originality/value The paper provides an initial insight into future directions of the tourism industry in a period of immense technological development. Based on existing theoretical perspectives, these viewpoints indicate three potential routes for the industry and act as a catalyst for further dialogue within tourism scholarship.

scholarly journals The future of tourism destination management: building productive coalitions of actor networks for complex destination development

2020 ◽  
Vol 6 (3) ◽  
pp. 213-218
Author(s):  
Stefan Hartman ◽  
Ben Wielenga ◽  
Jasper Hessel Heslinga
Keyword(s):  
Design Methodology ◽  
Evolutionary Process ◽  
Organizational Structures ◽  
Tourism Industry ◽  
Tourism Destination ◽  
Content Type ◽  
The Future ◽  
Field Notes ◽  
Actor Networks

Purpose The purpose of this paper is to develop an enhanced understanding of the evolution of actor networks for destination development. Design/methodology/approach The paper is based on observations and field notes of the authors regarding evolving organizational structures in the Dutch tourism industry and the conceptualization of this stepwise evolutionary process. Findings The authors observe and conceptualize recurring patterns in the ways in which coalitions emerge and develop (Figure 1) and which activities they pursue. Originality/value New insights are provided into the emergence and evolution of multi-actor networks that are driven by sustainable destination development. These insights are useful learnings for other destinations that pursue similar goals.

scholarly journals COVID-19: potential effects on Chinese citizens’ lifestyle and travel

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jun Wen ◽  
Metin Kozak ◽  
Shaohua Yang ◽  
Fang Liu
Keyword(s):  
Public Health ◽  
Hospitality Industry ◽  
Travel Behaviour ◽  
Tourism Industry ◽  
Consumption Patterns ◽  
Content Type ◽  
The Future ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Chinese Travellers

Purpose The 2019 novel coronavirus (COVID-19) outbreak is projected to have adverse consequences on the global tourism and hospitality industry. This paper aims to examine how the outbreak may alter Chinese tourists’ lifestyle choices, travel behaviour and tourism preferences in the short and long term. Design/methodology/approach This paper is based on the synthesis of news broadcasted by several media outlets to be supported by an overview of the related literature on tourism marketing, tourism management and tourist behaviour. The authors’ experiences investigating trends in tourism and hospitality at the local and international level have also contributed to the study. Findings This paper predicts that COVID-19 will likely affect Chinese travellers’ consumption patterns, such as the growing popularity of free and independent travel, luxury trips and health and wellness tourism. New forms of tourism including slow tourism and smart tourism may also drive future tourism activities. Such changes are likely to force businesses to reconsider their service designs and distribution channels. Research limitations/implications While Chinese and other potential visitors rethink how they travel, professionals, too, should reflect upon how to bring positive or negative changes to the tourism industry following this pandemic. Subsequent research should also consider how to mitigate the effects of similar public health crises in the future. Practical implications Recommendations for industry practitioners and policymakers focus on tailoring travel arrangements to tourists’ backgrounds. The suggestions may help to alleviate outbreak-related stress, offer travellers newly enriching experiences and partially mitigate the effects of COVID-19 on the tourism and hospitality industry. These recommendations can also apply more broadly to global tourist markets. Social implications The COVID-19 outbreak has already brought significant impacts to nearly every society and industry. Tourism scholars and practitioners should carefully consider this tragedy and how it may inform industry and social practices. This and other public health crises represent sterling opportunities to view the industry holistically in terms of its effects on the environment, climate and travellers themselves. Originality/value This paper presumably represents a frontier study, critically examining the possible impacts of COVID-19 on Chinese travellers’ consumption patterns and how the tourism and hospitality industry may respond to such changes in the future.

scholarly journals Trends in family tourism

2015 ◽  
Vol 1 (2) ◽  
pp. 141-147 ◽  
Author(s):  
Heike A. Schänzel ◽  
Ian Yeoman
Keyword(s):  
Design Methodology ◽  
Tourism Industry ◽  
Social Structures ◽  
Content Type ◽  
Geographically Dispersed ◽  
New Family ◽  
Global Mobility ◽  
The Family ◽  
The Future ◽  
Family Memories

Purpose Families represent a large and growing market for the tourism industry. Family tourism is driven by the increasing importance placed on promoting family togetherness, keeping family bonds alive and creating family memories. Predictions for the future of family travel are shaped by changes in demography and social structures. With global mobility families are increasingly geographically dispersed and new family markets are emerging. The purpose of this paper is to discuss the trends that shape the understanding of families and family tourism. Design/methodology/approach This paper examines ten trends that the authors as experts in the field identify of importance and significance for the future of family tourism. Findings What emerges is that the future of family tourism lies in capturing the increasing heterogeneity, fluidity and mobility of the family market. Originality/value The paper contributes to the understanding about the changes taking place in family tourism and what it means to the tourism industry in the future.

Resort-based or resource-based tourism? A case study of Jamaica

2014 ◽  
Vol 4 (2) ◽  
pp. 1-19 ◽  
Author(s):  
Gaunette Marie Sinclair-Maragh
Keyword(s):  
Learning Outcomes ◽  
Tourism Development ◽  
Tourism Industry ◽  
Content Type ◽  
Tourism Management ◽  
Hospitality And Tourism Management ◽  
The Future ◽  
Hospitality And Tourism

Title – Resort-based or resource-based tourism? A case study of Jamaica. Subject area – This case study can be used in the following subject areas: tourism management; tourism policy; tourism planning and development; destination marketing and management; hospitality and tourism management; special event planning and management; and attraction management. Study level/applicability – This case study is useful to both undergraduate and graduate students specializing in hospitality and tourism management. Case overview – This case study explored the nature of two forms of tourism development; resort-based and resource-based, and aimed to determine which is the more viable and sustainable option for the future of tourism in Jamaica, an island destination in the Caribbean which depends highly on the tourism industry. The literature established that both forms of tourism are challenged by several and varying factors and so their synergistic integration appears to be the most functional option for sustainable tourism development in Jamaica along with the involvement of the relevant stakeholders. Expected learning outcomes – The students should be able to: Distinguish between resort-based tourism and resource-based tourism by identifying the elements and attributes that make them different. ▪Explain the usefulness and drawbacks of both types of tourism model. ▪Discuss the nature of culture and heritage tourism and eco-tourism. ▪Analyze Jamaica's tourism model from the nineteenth to the twenty-firstst century by assessing the changes and developments. ▪Discuss the role of government in facilitating the development of a “wholisitic tourism model” that will facilitate the synergy of resort-based tourism and resource-based tourism. ▪Assess the role of the private sector in encouraging and facilitating resource-based tourism. Supplementary materials – Teaching notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes. Social implications – This case study conceptually and empirically analyzed the tourism model in Jamaica to ascertain whether or not the future of Jamaica's tourism should remain dependent on resort-based tourism or should it opt for resource-based tourism as a more viable and sustainable option. The discussion however, indicates that resort-based tourism can synergize with resource-based tourism to achieve sustainable development along with the involvement of all the relevant stakeholders including the government, hotel operators and the residents. The case synopsis likewise presented a concise summary of the literature reviewed regarding the concepts of resort-based tourism and resource-based tourism; and the case of Jamaica's tourism.The learning outcomes are intended to guide the teaching- learning process and stimulate students' understanding of the concepts of resort-based tourism and resource-based tourism and their specific implications in terms of tourism development in Jamaica. This knowledge can also be generalized to other destinations with similar historical background and tourism resources. The applied questions will guide the discussions and provide additional resources for assessment purposes. They will also help the students to critically assess the dynamics of tourism development.The case synopsis is consistent with the learning outcomes, corresponding applied questions and course recommendations. A total of two to three-hours teaching session can be used to discuss the constructs, analyze the case in point and answer the applied questions.

Diversity in tourism: a perspective article

2020 ◽  
Vol 75 (1) ◽  
pp. 29-32
Author(s):  
Freya Higgins Desbiolles
Keyword(s):  
Creative Thinking ◽  
Design Methodology ◽  
Tourism Industry ◽  
Content Type ◽  
Diversity And Inclusion ◽  
Sustainable Future ◽  
The Future ◽  
Sustainable Futures ◽  
Changing World

Purpose This paper aims to consider growing calls for diversity and inclusion in tourism scholarship, practices and operations. It briefly overviews evolution in the thinking on diversity in tourism and considers issues arising for the future. Design/methodology/approach Drawing on theories of intersectionality and decolonial thinking, this paper offers a review of the evolution of thinking on diversity in tourism. Findings Diversity is essential to the future of tourism to build more just, equitable and sustainable futures. Research limitations/implications The tourism academy and the tourism industry must engage in all forms of diversity to respond to a rapidly changing world. Engagement with diversity also allows for innovative and creative thinking that will be essential for a just and sustainable future. Originality/value This paper addresses an under-studied development in tourism: transitions to diversity. It reviews concepts emerging in tourism scholarship, including intersectionality and decolonial thinking. These are essential tools for understanding diversity in tourism and developing just and sustainable futures.

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