Integrating value-focused thinking and FITradeoff to support information technology outsourcing decisions

2020 ◽  
Vol 58 (11) ◽  
pp. 2279-2304 ◽  
Author(s):  
Thiago Poleto ◽  
Thárcylla Rebecca Negreiros Clemente ◽  
Ana Paula Henriques de Gusmão ◽  
Maisa Mendonça Silva ◽  
Ana Paula Cabral Seixas Costa
Keyword(s):  
Information Technology ◽  
Organizational Performance ◽  
Partial Information ◽  
Critical Factor ◽  
It Services ◽  
Problem Structuring ◽  
Holistic View ◽  
Content Type ◽  
Value Focused Thinking ◽  
Multicriteria Method

PurposeThe information technology (IT) outsourcing (ITO) decision is a key issue in strategic and operational management and is considered a main critical factor influencing successful organizational performance and technology assessment. The purpose of this paper is to propose a framework combining value-focused thinking (VFT) methodology and the FITradeoff method to support decisions regarding ITO.Design/methodology/approachThis study answers the following questions: How to identify, in a structured way, the objectives that should be considered in an ITO decision process in a changing environment? How to identify new IT services to be outsourced from the established objectives? The VFT method is recommended in this case to structure and model the problem. Moreover, the FITradeoff multicriteria method was considered in this study to support the evaluation and prioritization of IT services in an ITO decisionFindingsThe framework provides promising results for ITO decisions. This study revealed that a lack of strategic and fundamental objectives is a critical issue in making ITO decisions. Although the VFT methodology is subjective in nature, it promotes a better understanding of goals and values, and FITradeoff allows the decision-maker to make comparisons of consequences based on his/her preferences.Research limitations/implicationsThe recommendations of the study are restricted to the case study and cannot be generalized. In addition, applying the method requires attention in determining the criteria used for outsourcing IT.Practical implicationsThe strategic analysis of ITO provides a holistic view of the current situation since (i) the VFT methodology enables the IT manager to generate new alternatives to assist future decisions and (ii) FITradeoff has been demonstrated as a suitable option to evaluate ITO decisions.Originality/valueTo the best of our knowledge, this is the first paper to utilize a problem structuring method (VFT) to identify criteria and alternatives based on the organizational values and objectives. This is integrated with a multicriteria method that uses partial information and may consequently lead to fewer inconsistencies (FITradeoff) in the context of ITO.

“Knowledge management practices” as moderator in the relationship between organizational culture and performance in information technology companies in India

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Timothy Shea ◽  
Syed Aktharsha Usman ◽  
Sengottuvel Arivalagan ◽  
Satyanarayana Parayitam
Keyword(s):  
Information Technology ◽  
Organizational Culture ◽  
Knowledge Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Self Report ◽  
Content Type ◽  
And Performance ◽  
Information Technology Companies ◽  
The Relationship

Purpose The purpose of this study is to empirically examine knowledge management (KM) practices as a moderator in the relationship between organizational culture and performance. The effect of four types of organizational culture on organizational performance was studied. In addition to direct effects, most importantly, KM practices as a moderator in strengthening the culture-performance relationship were empirically examined. Design/methodology/approach A carefully crafted survey instrument was distributed and data was collected from 1,255 respondents from 10 information technology companies in India. After checking the psychometric properties of the instrument, this paper performs hierarchical regression to test hypotheses. Findings The results reveal that: cooperative culture, innovative culture, consistent culture and effectiveness culture were all positively and significantly related to organizational performance; KM practices were positively and significantly related to organizational performance, KM practices moderate the relationship between various dimensions of organizational culture and organizational performance. Research limitations/implications As with any survey-based research, the present study suffers from the problems associated with self-report measures. These are common method bias and social desirability bias. However, this study attempts to minimize these limitations by following appropriate statistical techniques. Practical implications This study contributes to both practicing managers and the literature on KM and organizational culture. The study suggests that managers use KM practices, which are all-pervasive and very important for improving organizational performance. The results highlight the importance of implementing KM practices in organizations. Originality/value This study provides new insights into the importance of KM practices in achieving sustained competitive advantage by achieving organizational effectiveness. To the knowledge, the importance of KM practices is underemphasized in organizational culture research.

Elucidating the effect of information technology capabilities on organizational performance in UAE: a three-wave moderated-mediation model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Haseena Bader Alkatheeri ◽  
Fauzia Jabeen ◽  
Khalid Mehmood ◽  
Gabriele Santoro
Keyword(s):  
Information Technology ◽  
Organizational Performance ◽  
Mediating Effect ◽  
Hierarchical Regression ◽  
Management Support ◽  
Content Type ◽  
Moderated Mediation Model ◽  
Hospitality Firms ◽  
High Level ◽  
The Relationship

PurposeThis paper aims to investigate information technology capabilities (ITC)’s influence on organizational performance (OP) within the hospitality industry. Specifically, it analyzes the indirect effects of sustainability practices (SP) and service quality (SQ) on the relationship between ITC and OP. The moderating effect of top management support (TMS) is also examined.Design/methodology/approachUsing a three-wave time-lagged design, 507 UAE hotels' managers took part in the study. Hierarchical regression bootstrapping approach was used to examine the hypothesis.FindingsThis study suggests that ITC are positively related to OP. Furthermore, the study found that SP and SQ mediate the ITC-OP relationship. TMS moderates the positive relationship between ITC and OP and also moderates the relationship between SQ and OP. Additionally, TMS moderates the indirect effect of SQ on the association between ITC and OP, such that the mediating effect is stronger when TMS is at a high level.Research limitations/implicationsThe study shall assist the practitioners of the hospitality firms to focus their attention on ITC to improve SQ and hence achieve optimal performance.Originality/valueThe novelty of this research lies in the presentation of an integrated framework based on a resource-based view to solve the contemporary challenges facing hospitality firms operating in emerging markets in integrating ITC and SP for better organizational results.

Emotional capability: the missing link between information technology capabilities and innovation performanceCapacidad emocional: el vínculo perdido entre capacidades de tecnologías de la información y desempeño innovadorCapacidade emocional: O elo perdido entre as capacidades das tecnologias da informação e o desempenho inovador

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
José Arias-Pérez ◽  
Joaquin Alegre ◽  
Cristina Villar
Keyword(s):  
Information Technology ◽  
Information Processing ◽  
Statistical Significance ◽  
Organizational Factors ◽  
Structural Equations ◽  
Mediating Effect ◽  
It Services ◽  
It Use ◽  
Content Type ◽  
Strategic Market

Purpose There has been a great interest in the literature in understanding the incidence of information technology capabilities (ITC) on innovation performance (IP). Recently, it has been proven that this relationship is mediated by organizational factors requiring an additional effort in terms of information processing in a rational and analytical manner, including strategic market orientation and absorptive capacity; however, the role of emotions in this discussion has not been widely addressed. A scenario in which emotions are inhibited, in particular, emotional capability (EC), prevents the activation of other forms of cognition relating to intuition, experience and empathy. Therefore, the purpose of this paper is to analyze the mediating effect of EC on the relationship between ITC and IP. Design/methodology/approach The authors analyzed the statistical significance of the indirect effects through structural equations. Findings The results show the existence of partial mediation of EC. Therefore, it is evidenced that less rational constructs, such as EC, serve as a bridge between ITC and IP, on account of the improvement in information processing, the level of information technology (IT) use and virtual communication. Originality/value This finding is quite significant because it forces innovation researchers and practitioners to reconsider the prevailing study perspective that explores only analytical mediators, which implies an additional effort in terms of rational processing of information. All this because there is a risk of accentuating the cognitive overload and increasing the levels of stress that lead employees to stop receiving and using information provided by IT services, which compromises the possibility of obtaining better results in innovation.

The moderating effect of operator type: the impact of information technology (IT) expenditures on hotels’ operating performance

2020 ◽  
Vol 32 (8) ◽  
pp. 2519-2541
Author(s):  
Nan Hua ◽  
Arthur Huang ◽  
Marcos Medeiros ◽  
Agnes DeFranco
Keyword(s):  
Information Technology ◽  
Operating Performance ◽  
Moderating Effect ◽  
Holistic View ◽  
Content Type ◽  
Operating Income ◽  
Operator Type ◽  
Research Outcome ◽  
The Impact ◽  
The Relationship

Purpose This study aims to examine how operator type moderates the relationship between hotel information technology (IT) expenditures and operating performance. Design/methodology/approach By adapting and extending O’Neill et al.’s (2008) and Hua et al.’s (2015) research, this study constructed an empirical model and tested proposed hypotheses, with Newey and West (1994) errors computed to accommodate potential heteroscedasticity and autocorrelation issues. Findings Operator type moderates the impact of hotel IT expenditures on operating performance. In particular, it appears that the operator type of franchising exerts a stronger moderating effect compared with other operator types explored. Practical implications This study, as the first of its kind, shows that the choice of operator type shapes how a hotel can effectively use IT expenditures to improve operating performance. This finding can be beneficial for hotel owners when making operator type decisions. In addition, operator type moderates the direct impact of IT expenditures on revenues and gross operating income. This study’s results show that franchised hotels seem to use IT expenditures more effectively compared with independently owned hotels. Originality/value This study contributes both theoretically and practically to understand how operator type moderates the relationship between IT expenditures and hotel performance. The research outcome provides a more holistic view that governs the relationships between IT expenditures, operator type and operating performance.

Leaders’ intimidation impression management and subordinates’ affective job commitment in Nigeria

2018 ◽  
Vol 21 (1) ◽  
pp. 2-16 ◽  
Author(s):  
Soye Peniel Asawo ◽  
Benibo Meeting George
Keyword(s):  
Organizational Performance ◽  
Impression Management ◽  
Critical Factor ◽  
Telecommunications Industry ◽  
Test Statistic ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Job Commitment ◽  
The Relationship

Purpose The quality of the relationship between leaders and their followers appears to be one of the critical determinants of employees’ commitment at work. For instance, it has been empirically established that the impressions that managers convey of themselves to their subordinates, is a critical factor in the leader-follower relationship. The purpose of this paper is to examine the relationship between leaders’ intimidation impression management (IM) and subordinates’ affective job commitment in the telecommunications industry in Nigeria. Design/methodology/approach The design adopted for this study is the cross-sectional survey design. The questionnaire was utilized to generate data from a sample of 306 employees from the six major telecommunication companies in Nigeria. The Spearman Rank Correlation Coefficient was used as the inferential test statistic for assessing the relationship between leaders’ intimidation IM and subordinates’ affective job commitment. Findings The results showed that leaders’ threat, warning, fear-arousal, and discomfort-arousal all had significant but weak association with subordinates’ affective job commitment. The study thus found that as leaders apply intimidation IM strategies, workers’ sense of emotive attachment to their organization only improves minimally. Research limitations/implications Data were generated from employees, indicating that the outcome is based on their perception which may be skewed. Practical implications The outcome of the study will help managers in the Nigerian telecommunication industry to avoid the pitfalls that are associated with the arbitrary and excessive use of intimidation as an IM tactic. Rather, they would be guided to encourage good quality leader-member-exchange between them and their subordinates in enhancing individual and organizational performance. Originality/value This is the first main work to examine and identify the nature of the predictive effect of leaders’ intimidation IM on subordinates’ affective job commitment in the telecommunications industry in Nigeria.

Persuasion of tacit knowledge in teaching information technology and information systems

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mona Ali Mohamed
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Tacit Knowledge ◽  
Teaching And Learning ◽  
Key Factors ◽  
Holistic View ◽  
Content Type ◽  
Know How ◽  
Insight Into

Purpose The purpose of this paper is to examine information technology and information systems (IT/IS) technology teaching and learning (T&L) as affected by three key factors of tacit knowledge (TK). These factors are the de-contextualization, the faculty and students’ mental model gap and the intrinsic inability of faculty to teach what they know (i.e. the know-how-know what gap). Design/methodology/approach The approach is based on intensive literature review and synthesis of Nonaka’s socialization, externalization, combination and internalization model and other relevant knowledge management (KM) principles applied to understand the effects of mobilization and nurturing of TK in pedagogical activities and strategies. Findings This paper demonstrated a holistic view of the role of TK in teaching IT/IS through deep learning activities. It differentiates between faculty and student mental models and the ability of the faculty to convey real-world know-how to students. Research limitations/implications This study is by no means comprehensive in exploring the TK contextual dimensions of IT/IS T&L milieus. However, some of the assumptions and factors in this paper are not pertinent to some pedagogical environments. Practical implications The activities in this paper introduced new propositions on IT/IS teaching by focusing on TK concepts in light of its challenges. The study could be used by institutes to place emphasis on accommodating TK within effective IT/IS T&L activities. Originality/value Drawing on the KM literature and experience, this paper offers new insight into how TK can be innovatively incorporated into a pedagogical landscape.

Revisiting strategy mapping for performance management: a realist synthesis

2019 ◽  
Vol 68 (4) ◽  
pp. 721-752 ◽  
Author(s):  
Ryan Armstrong
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
Realist Synthesis ◽  
Theory And Practice ◽  
Critical Examination ◽  
Full Potential ◽  
Problem Structuring ◽  
Content Type ◽  
Strategy Maps ◽  
Strategy Map

PurposeThe strategy map represents a major contribution to the theory and practice of performance management. However, it has failed to realize its full potential due to a lack of theoretical and conceptual development. Therefore, the purpose of this paper is to revisit the theories of strategy maps to better understand how and in what circumstances they benefit performance management.Design/methodology/approachThe study employs realist synthesis, a method of systematic literature review. A theory on how strategy maps work is extracted from performance management literature, which are subsequently evaluated through a critical examination of empirical studies.FindingsA theory of how strategy maps are meant work is presented in relation to the generic performance management stages of problem structuring, development and use, where they can serve as a tool for discovery and by stimulating social interactions. Based on the findings, 12 propositions are offered related to the effective use of strategy maps within a performance management framework.Research limitations/implicationsThe introduction of the strategy map to performance management represented a breakthrough in how organizational performance could be understood and communicated. This study goes a step further by considering how they work and in what circumstances. In so doing, the study aims to open the way for new and more effective applications of strategy maps within the changing performance management context.Practical implicationsThis study provides practitioners with actionable propositions which can help in effectively using strategy maps.Originality/valueDistinguishing the aims and mechanisms of the strategy map along performance management systems has the potential to greatly increase their effectiveness in practice as a powerful, but underutilized tool. This paper also demonstrates how realist synthesis, currently an uncommon method in management studies, facilitated the creation of a new perspective of strategy maps to fit specifically within performance management.

Influence of customer participation on information technology services

2017 ◽  
Vol 117 (6) ◽  
pp. 1077-1092 ◽  
Author(s):  
Jia-Jhou Wu ◽  
Hung Yu Kung ◽  
Tom M.Y. Lin
Keyword(s):  
Information Technology ◽  
Switching Costs ◽  
Least Squares Method ◽  
Relationship Maintenance ◽  
Customer Participation ◽  
Role Clarity ◽  
It Services ◽  
Content Type ◽  
Information Technology Services ◽  
Technology Services

Purpose The purpose of this paper is to investigate how customer participation (CP) influences the two contrasting relationship maintenance mechanisms: dedication and constraint, and identifies its antecedents in the context of business-to-business information technology (IT) services. Design/methodology/approach An empirical study was conducted through a survey of 126 firms receiving IT services in Taiwan. The partial least squares method was used to test the conceptual model of the study. Findings The results indicated that CP positively relates to IT service quality, thereby influencing satisfaction (i.e. dedication). In addition, CP was also found to be positively associated with switching costs (i.e. constraint). Both satisfaction and switching costs have significant influences on loyalty. Furthermore, IT capabilities, organizational compatibility, and role clarity are positively related to CP. Research limitations/implications Longitudinal studies are needed to explore how CP affects the dual mechanisms in different phases of customer-firm relationships. Originality/value The study contributes to a thorough understanding of the influences of CP on relationship maintenance.

Effects of successful adoption of information technology enabled services in proposed smart cities of India

2018 ◽  
Vol 9 (2) ◽  
pp. 189-209 ◽  
Author(s):  
Sheshadri Chatterjee ◽  
Arpan Kumar Kar
Keyword(s):  
Information Technology ◽  
User Experience ◽  
Smart Cities ◽  
Practical Implication ◽  
It Governance ◽  
Social Implications ◽  
It Adoption ◽  
It Services ◽  
Privacy And Security ◽  
Content Type

PurposeThe purpose of this paper is to understand the effects of successful adoption of information technology (IT)-enabled services to be provided in the proposed smart cities of India from end-user-experience perspective.Design/methodology/approachThis paper has taken a sincere endeavor to understand to what extent the success of the smart cities depends on the users’ experience of the IT-enabled services, the backbone of smart cities, and how using IT-enabled services can improve the quality of the users’ lifestyle. Initially, few hypotheses have been developed from literature review, followed by structured questionnaires. Once the data were collected, they were analyzed using different statistical tools. This paper will be useful for the policymakers, specifically those who are involved in technology and IT-governance-related areas, in policymaking for the proposed smart cities in India.FindingsThis study tries to find how the IT-enabled services would transform the lives of residents both socially and technologically; to what extent the prospective citizens will be engaged to use the modern services; to what extent the threat of privacy and security issues affects the overall performance of the proposed smart cities of India; and how gaining trust of the citizens could help in successful adoption of IT services. This paper tries to find out few of these questions from the city residents’ perspective.Research limitations/implicationsThis study is undertaken keeping Indian smart cities in perspective. However, in India, the proposed smart cities are in different states. In fact, the respondents selected by the authors are not the true representatives of the whole population, which is spread covering all parts of India. This paper could have implications for policymakers in drafting the smart city policy in India especially from IT-governance and user-experience perspective.Practical implicationsAs this study discusses proposed smart cities of India from IT-enabled services and from the citizens’ perspective, it will have a huge practical implication once these smart cities become operational in India.Social implicationsThis study discusses the IT-enabled services expected to be provided to the citizens of the proposed smart cities of India. As the paper discusses about the citizens’ perspective and the proposed smart cities of India, it definitely has social implications especially since the study is related to the citizens of proposed smart cities of India.Originality/valueThe research reported in this manuscript is the outcome of in-depth study on proposed Indian smart cities especially from IT adoption and from users’ perspective. Very few studies have been carried out on proposed Indian smart cities from IT adoption perspective and how that could improve the lifestyle of the residents.

Boosters of satisfaction, performance and employee loyalty: application to a recruitment and outsourcing information technology organization

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cláudia Miranda Veloso ◽  
Bruno Sousa ◽  
Manuel Au-Yong-Oliveira ◽  
Cicero Eduardo Walter
Keyword(s):  
Quality Of Life ◽  
Job Satisfaction ◽  
Information Technology ◽  
Organizational Performance ◽  
Employee Satisfaction ◽  
Design Methodology ◽  
Content Type ◽  
Satisfaction Index ◽  
Positive Attitudes

PurposeThis study applies an Employee Satisfaction Index (ESI) model to quantify the level of job satisfaction and explores the factors that influence employee satisfaction, performance and loyalty to an information technology recruitment and outsourcing organization in Portugal.Design/methodology/approachAs an instrument of data collection, questionnaire was applied to the company's employees, which was divided into two parts: the first part consisted of a previous questionnaire, with questions related to sociodemographic characterization; the second part consisted of the ESI. The company operates only in the information technology (IT) market, and there are currently 300 consultants with different skills.FindingsThe results confirm that the company's employees are globally satisfied, and this satisfaction contributes positively and significantly to the reinforcement of contextual performance and to their loyalty to this organization.Originality/valueJob satisfaction takes on a growing interest in understanding quality of life, strategic management and organizational performance. Job satisfaction contributes to the professional finding, that is, in employees’ activity and in adopting positive attitudes toward customer satisfaction, thus promoting organizational performance.

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