Influence of customer participation on information technology services

2017 ◽  
Vol 117 (6) ◽  
pp. 1077-1092 ◽  
Author(s):  
Jia-Jhou Wu ◽  
Hung Yu Kung ◽  
Tom M.Y. Lin
Keyword(s):  
Information Technology ◽  
Switching Costs ◽  
Least Squares Method ◽  
Relationship Maintenance ◽  
Customer Participation ◽  
Role Clarity ◽  
It Services ◽  
Content Type ◽  
Information Technology Services ◽  
Technology Services

Purpose The purpose of this paper is to investigate how customer participation (CP) influences the two contrasting relationship maintenance mechanisms: dedication and constraint, and identifies its antecedents in the context of business-to-business information technology (IT) services. Design/methodology/approach An empirical study was conducted through a survey of 126 firms receiving IT services in Taiwan. The partial least squares method was used to test the conceptual model of the study. Findings The results indicated that CP positively relates to IT service quality, thereby influencing satisfaction (i.e. dedication). In addition, CP was also found to be positively associated with switching costs (i.e. constraint). Both satisfaction and switching costs have significant influences on loyalty. Furthermore, IT capabilities, organizational compatibility, and role clarity are positively related to CP. Research limitations/implications Longitudinal studies are needed to explore how CP affects the dual mechanisms in different phases of customer-firm relationships. Originality/value The study contributes to a thorough understanding of the influences of CP on relationship maintenance.

India’s role in data trade may be stymied

2017 ◽  
Keyword(s):  
Information Technology ◽  
It Services ◽  
Private Companies ◽  
Content Type ◽  
Services Sector ◽  
Surveillance Technology ◽  
Net Profit ◽  
Information Technology Services ◽  
Technology Services ◽  
Software Services

Subject Outlook for India's information technology services sector. Significance India’s three largest exporters of software services -- Tata Consultancy Services (TCS), Infosys and Wipro -- are in the midst of their quarterly reporting season, with Wipro due to report tomorrow and Infosys on October 24. On October 12, TCS announced a 2% fall in net profit in the July-September quarter compared with the same period a year earlier on a modest 4% rise in revenue. Despite this muted market for information technology (IT) services, India is seeking to increase sales and profits from the collection, processing and analysis of data. Impacts Demand for information technology hardware products may increase in India. The global use of surveillance technology may increase. Private companies in India may have to frame and declare privacy policies.

scholarly journals INFORMATION TECHNOLOGY SERVICES SUPPORT FOR EMERGENCIES

2019 ◽  
Vol 12 (2) ◽  
Author(s):  
Donald Z. Spicer
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Higher Education Institutions ◽  
Education Institution ◽  
It Services ◽  
Quarter Century ◽  
Emergency Situations ◽  
Research Mission ◽  
Information Technology Services ◽  
Technology Services

For at least the last quarter century, enterprises—including higher education institutions—have increasingly relied on Information Technology Services (ITS) for business functions. As a result, IT organizations have had to develop the discipline of production operations as well as recovery procedures to respond when those operations are disrupted. More recently, both the academic and research mission activities of higher education institutions have become increasingly supported by ITS. That ITS touches almost every activity of a higher education institution puts special emphasis on IT services in emergency situations. This paper outlines an evolution of thinking regarding the role of ITS in enterprise emergency response.

Complacency Leading to Reduced Competitive Intensity in the Indian Information Technology Services Sector Resulting in Diminished Market Opportunity

2020 ◽  
pp. 097215092092695
Author(s):  
Achutha Jois ◽  
Somnath Chakrabarti
Keyword(s):  
Information Technology ◽  
Economies Of Scale ◽  
World Market ◽  
It Services ◽  
Competitive Intensity ◽  
Market Growth ◽  
East European ◽  
Services Sector ◽  
Information Technology Services ◽  
Technology Services

Indian Information Technology (IT) services sector today commands a huge share of worldwide IT sourcing spend. India stays to be a driving force for worldwide sourcing growth despite rising de-globalization moves across Western economies, challenges posed by East European nations, Russia, China and East Asia. A pertinent question that comes up is how will India take on the rivalry, while the Indian IT services sector seems to be content and complacent. One can see that the hunger for growth which we saw in the late 1990s and the decade of 2000s is fast eroding. India’s incentive to the world market was its economies of scale and cost advantage; however, the disruption created by the extant outsourcing or offshoring business model is fast receding. The Indian IT Services players turned complacent while competing as disruption and differentiation gave them a unique advantage and value proposition. This article builds on various articles in this domain while analysing how complacency affects competitive intensity, in turn resulting in a reduced intensity in market growth opportunity. This article endeavours to evaluate whether Indian IT services sector is trapped in its self-projected image leading to Narcissus effect.

scholarly journals Evaluation of Green IT services with Fuzzy Screening approach

2017 ◽  
Vol 21 ◽  
Author(s):  
Sajjad Shokouhyar‎ ◽  
Alireza Noorbakhsh ◽  
Armin Aalirezaei
Keyword(s):  
Information Technology ◽  
Synthesis Method ◽  
Cost Effective ◽  
It Services ◽  
Green It ◽  
Analytic Hierarchy ◽  
Statistical Population ◽  
Information Technology Services ◽  
Technology Services ◽  
Technology Strategies

Regarding development of Information Technology, the world of industry has inordinately benefited, albeit that has some losses. Unless the losses are considered, advanced losses will be seen after progress with which is more difficult to cope. Neglecting the future and the risk involved in the industry, not to mention the lack of knowledge in dealing with sudden alterations, compel irrecoverable loss. In this context, information technology services in organizations are aimed to be cost-effective and have minimum environmental impact, according to green information technology strategies. Concerning significance of the issue, purpose of this research is assessment of information technology services with respect to greenness level in a general contractor organization by combination of Fuzzy Analytic Hierarchy Process and Fuzzy Screening Procedure to enhance the greenness level of IT services. The effectiveness of using this approach is including qualitative, quantitative, and uncertainty nature of the problem. In this paper, to consider the Green IT services criteria, literatures have been studied by meta-synthesis method, then the importance of the criteria has been determined by questionnaires so as to rank Green IT criteria. Eventually, the organization level has been concluded in terms of the greenness level of IT services. As a case study, IT experts and managers of KAYSON Inc. organization are considered as statistical population of this research. The reduction had the highest weight among other criteria- recycling and reusing - in KAYSON Inc. organization. Finally, the organization greenness level was determined moderate in terms of IT services.

scholarly journals Strategic development of information technology services in a provincial higher education institute

2005 ◽  
Vol 21 (4) ◽  
Author(s):  
Prachit Intaganok ◽  
Peter Waterworth ◽  
Siwaporn Srisamai
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Education Institution ◽  
It Services ◽  
Strategic Development ◽  
North Eastern ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact

<span>This paper describes a research project on the introduction of information technology (IT) services to a higher education institution in north eastern Thailand. The project considered the literature on the processes involved in the introduction of IT services to educational institutions in various parts of the world and attempted to understand the issues that institutions had to deal with in introducing and productively using IT services in teaching, scholarship and administration. It then analyses the nature of the process at the case study institution, through a range of quantitative and qualitative measures designed to draw data from staff, students and senior institutional managers. A number of similarities and differences were identified between what was found in the literature and what had occurred at the case study institution and analysis of them led to the development of a model to attempt to explain the attitudinal and practical stages through which an institution goes in adopting a technical innovation. The impact of cultural and contextual factors upon the acceptance of an innovation is stressed.</span>

scholarly journals Latvian information technology companies’ export promotion to the US

2020 ◽  
Author(s):  
Agnese Batenko ◽  
◽  
Inguna Jurgelane-Kaldava ◽  
Keyword(s):  
Information Technology ◽  
The United States ◽  
Export Promotion ◽  
Strategy Development ◽  
It Services ◽  
Export Strategy ◽  
The Us ◽  
Information Technology Services ◽  
Technology Services ◽  
Information Technology Companies

Information technology is one of the fastest growing service export industries in the world. According to information collected by LIAA (Information and Communications ..., 2018), in 2017, 40 % of Latvian information technology companies exported to the Baltic States. In 2017, the United States (further – US) was the ninth largest export partner and the 18 th largest import partner of Latvia. The US is the world’s largest software and information technology services provider, accounting for ¾ of the total global IT market. Latvian information technology companies have an interest in an information technology service exports to the US; however, currently IT companies mostly choose not to conduct market research and export strategy development. Consequently, it is necessary to evaluate the export potential of Latvian information technology services and to determine the export promotion activities of Latvian information technology services to the US. So far, there are no analysis of the Latvian IT export promotion to US that would be based on company’s needs, experience and resources available. The results of the research concluded that the export tendencies of IT services are upward and the export balance of Latvian IT services with the US is positive.

Corporate governance scandal at Satyam Computer Services Ltd

2014 ◽  
Vol 10 (1) ◽  
pp. 68-81
Author(s):  
S.R. Vishwanath ◽  
Vijaya L. Narapareddy
Keyword(s):  
Information Technology ◽  
Corporate Governance ◽  
Intrinsic Value ◽  
Case Description ◽  
Indian Government ◽  
Content Type ◽  
Financial Position ◽  
Information Technology Services ◽  
Technology Services ◽  
Computer Services

Case description The case highlights a $1.4 billion fraud committed by the founder of a NYSE listed, Information Technology Services firm in India. In response to the crisis, the Indian government appointed an interim board to find a strategic investor in the company. The case traces the events leading to the fall of the company. Students are asked to analyze the governance and intermediation failures, assess the financial position of the company and to estimate the intrinsic value of the company from an acquirer's perspective.

Cross-border labor mobility in information technology services: A quantitative approach to estimate protectionism in selected developed country markets

2014 ◽  
Vol 05 (01) ◽  
pp. 1440004
Author(s):  
Pralok Gupta
Keyword(s):  
Information Technology ◽  
Developed Countries ◽  
It Services ◽  
Developed Country ◽  
Cross Border ◽  
Information Technology Services ◽  
Technology Services ◽  
Qualitative Nature ◽  
Regulatory Measures ◽  
Recent Financial Crisis

This paper analyzes regulatory measures affecting cross-border labor movement (mode 4 of services trade) in Information Technology (IT) services for selected developed countries (Australia, Canada, UK and US). It contributes to the existing literature by developing a template for quantifying the qualitative nature of regulations affecting the mode 4 service trade. It constructs trade restrictiveness indices for assessing protectionism affecting the temporary movement of Indian IT professionals to these countries in the pre- and post-recession periods. It finds that developed country IT markets have become more protectionist after the recent financial crisis, mainly on account of stricter immigration measures in these countries.

Brave new world: The challenges in transforming information technology services

2021 ◽  
pp. 204388692199481
Author(s):  
Ilan Oshri ◽  
Tim Jaffray
Keyword(s):  
Information Technology ◽  
External Support ◽  
It Services ◽  
Call To Action ◽  
Internal Resources ◽  
Information Technology Services ◽  
The Status ◽  
Technology Services ◽  
The University ◽  
The City

The Chief Digital Officer for the University of Auckland, Stephen Whiteside, was deep in thought. It was mid-2014, and he contemplated the strategic significance of IT services to the organisation and the importance of its role in ‘determining the future’, as well as the gravity of decision making that would essentially pave the way to more effective and efficient support services. His office overlooked Albert Park, situated on the remains of Ranipuke, a volcanic cone in the centre of the city. The picturesque setting symbolised a 140-year-old, time-honoured sanctuary for Aucklanders. As he surveyed the manicured lawns and flower beds – with the elaborate fountain (1882) in view – he was struck by the serenity and permanence of the setting. For a moment, he considered maintaining the status quo within Information Technology Services. It had, after all, successfully delivered an organisational-wide service for decades. Albert Park had also been home to military barracks in the mid 1800s, where troops had been stationed for more than 20 years. Perhaps, a call to action would be better: to mobilise internal resources and embark on transformation. As he mulled over these alternatives, a third option came to mind: sourcing external support in this endeavour. He was still undecided as he gazed out of the window. He wondered which of these alternatives would deliver the best results and critically, which of them would stand the test of time.

Sign in / Sign up

Export Citation Format

Share Document