UX gardens

2014 ◽  
Vol 30 (1) ◽  
pp. 5-10
Author(s):  
Robert Fox
Keyword(s):  
User Experience ◽  
Digital Library ◽  
Design Methodology ◽  
Design Principles ◽  
Library Services ◽  
Web Based ◽  
Content Type ◽  
Digital Library Services

Purpose – This column aims to explore the important role of user experience analysis in the design of web based digital library services and tools. Design/methodology/approach – Three key areas of UX are talked about. Findings – Three key areas of UX are applied to digital librarianship. Originality/value – The needs of the patron populations served by individual libraries are unique, but certain design principles can be followed that will significantly enhance the user experience. This column contributes to the discussion regarding those principles.

Dramatis personae

2014 ◽  
Vol 30 (2) ◽  
pp. 69-73
Author(s):  
Robert Fox
Keyword(s):  
User Experience ◽  
Digital Library ◽  
Design Methodology ◽  
Design Tool ◽  
Library Services ◽  
Content Type ◽  
Digital Library Services

Purpose – This column aims to discuss a tool used in user experience studies called personas. Design/methodology/approach – This is a conceptual column discussing personas as a design tool. Findings – Personas can be a powerful tool used in the design of digital library services. Originality/value – The personas methodology could be a very powerful tool for libraries in helping them understand their constituent populations and serve them better.

Integrating ISSM into TAM to enhance digital library services

2016 ◽  
Vol 34 (1) ◽  
pp. 58-73 ◽  
Author(s):  
Jung-Fang Chen ◽  
Jui-Fang Chang ◽  
Cheng-Wan Kao ◽  
Yueh-Min Huang
Keyword(s):  
Information System ◽  
Digital Library ◽  
User Satisfaction ◽  
Perceived Usefulness ◽  
Assessment Model ◽  
Library Services ◽  
Content Type ◽  
New Model ◽  
Digital Library Services ◽  
Net Benefits

Purpose This study aims to propose a new model by incorporating information system success model (ISSM) into technology acceptance model (TAM) with an “attitude toward using” as the connection variable. The new model is then adopted to analyse and investigate empirical data and develop relevant factors, which affect the personal usage behaviour and net benefits for National Central Library in Taiwan to enhance digital library services. The research results can benefit future establishment and design of library information system or improvement of website service procedures. Design/methodology/approach This study selected National Central Library Taiwan Digital Meta-Library as the research theme, and used stratified convenience sampling to perform interviews in various colleges and universities in the southern Taiwan. A total of 264 valid questionnaires were returned, and this study used structural equation modelling (SEM) to perform analyses. Findings The results reveal that attitude toward using is significantly and positively affected by perceived usefulness, perceived ease of use and user satisfaction. However, service quality of information system and personal net benefits do not have a significant and positive effect on attitude toward using, while they have an indirect and significant effect on attitude toward using through user satisfaction. Based on the results above, “user satisfaction” is the critical factor affecting the attitude toward using. Therefore, to strengthen users’ positive attitude toward using, the factor of user satisfaction is a key for enhancing digital library service. Originality/value This study constructed the “New Technology Information Assessment Model” as the reference for improving practical assessment. Moreover, this study also proposed the suggestions concerning digital library information services.

scholarly journals Empowerment and initiative: the mediating role of obligation

2019 ◽  
Vol 41 (4) ◽  
pp. 662-677 ◽  
Author(s):  
Wajda Wikhamn ◽  
Marcus Selart
Keyword(s):  
Design Methodology ◽  
Psychological Empowerment ◽  
Two Dimensions ◽  
Proactive Behavior ◽  
Web Based ◽  
Content Type ◽  
Mediating Role ◽  
Personal Initiative ◽  
The Relationship

Purpose The purpose of this paper is to investigate the extent to which psychological empowerment and felt obligation can explain variations in personal initiative. Design/methodology/approach Employees from a Swedish organization participated in a web-based survey. Findings Psychological empowerment is important for enhancing proactive behavior at work, but its dimensions relate differently to personal initiative. Felt obligation mediates the relationship between psychological empowerment and personal initiative, but only for two dimensions of empowerment (meaningfulness and competence). Originality/value The paper contributes to our understanding of how employees’ feeling of obligation explains one form of proactive behavior. It also highlights the overlooked distinctiveness of psychological empowerment dimensions in predicting personal initiative at work.

The role of familiarity in consumer destination image formation

2019 ◽  
Vol 74 (4) ◽  
pp. 885-901 ◽  
Author(s):  
Soyeon Kim ◽  
Xinran Lehto ◽  
Jay Kandampully
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
Design Methodology ◽  
Destination Image ◽  
Equation Modeling ◽  
Tourist Destination ◽  
Web Based ◽  
Content Type ◽  
Practical Implications

Purpose The primary purpose of this study is to examine the effects of destination familiarity on consumers’ evaluations (cognitive image) and feelings (affective image) about the destination, leading to their intention to visit. Design/methodology/approach The data for this study were collected through a Web-based survey. Based on a sample of 460 respondents, structural equation modeling was used to test the proposed hypotheses. Findings The results showed that familiarity with a destination not only influences consumers’ cognitive evaluations of the destination but also affects their feelings about it, which translates into their intentions in travelling to the destination. The findings indicate that destination familiarity can enhance consumers’ knowledge about the destination, but more importantly, their affective perceptions can lead to a higher likelihood of visiting a destination. Practical implications The findings provide useful guidance for efficient marketing programs to attract more visitors to a certain tourist destination. Destination marketers must assess the level of familiarity of potential travelers in the development, design and promotion of a destination. This understanding will enable the marketers to more effectively communicate with their target markets and allow them to tailor advertising to different segments of their customers based on their familiarity. Originality/value The majority of previous studies regarding destination familiarity tend to measure the overall familiarity or experiential familiarity (e.g. a comparison between visitors vs non-visitors) without considering consumers’ indirect familiarity with a destination. This study attempts to conceptualize and empirically test the role of destination familiarity on consumers’ cognitive and affective images and intentions.

scholarly journals Learning analytics to improve writing skills for young children – an holistic approach

2017 ◽  
Vol 10 (2) ◽  
pp. 143-159 ◽  
Author(s):  
Nina Steinhauer ◽  
Michael Gros ◽  
Martin Ebner ◽  
Markus Ebner ◽  
Anneliese Huppertz ◽  
...  
Keyword(s):  
New Media ◽  
Learning Analytics ◽  
Design Methodology ◽  
Holistic Approach ◽  
Web Based ◽  
Content Type ◽  
Training Materials ◽  
Teachers And Parents ◽  
Write Text

Purpose Due to the important role of orthography in society, the project called IDeRBlog presented in this paper created a web-based tool to motivate pupils to write text as well as to read and to comment on texts written by fellow students. In addition, IDeRBlog aims to improve student’s German orthography skills and supports teachers and parents with training materials for their students. The paper aims to discuss these issues. Design/methodology/approach With the aid of learning analytics, the submitted text is analyzed and special feedback is given to the students so that they can try to correct the misspelled words themselves. The teachers as well as the parents are benefiting from the analysis and exercises suggested by the system. Findings A recent study showed the efficiency of the system in form of an improvement of the students’ orthographic skills. Over a period of four months 70 percent of the students achieved a significant reduction of their spelling mistakes. Originality/value IDeRBlog is an innovative approach to improving orthography skills combining blogging and new media with writing and practice.

Marketing library services to the Net Generation

2006 ◽  
Vol 27 (6/7) ◽  
pp. 411-422 ◽  
Author(s):  
Jia Mi ◽  
Frederick Nesta
Keyword(s):  
Design Methodology ◽  
Value Added ◽  
Current User ◽  
Net Generation ◽  
Library Services ◽  
Content Type ◽  
Library Users ◽  
Library Resources ◽  
Marketing Principles

PurposeThis paper aims to examine the role of marketing to new generations of library users.Design/methodology/approachThe paper reviews classical marketing texts and current user studies for applicability to library service.FindingsThe paper finds that libraries can apply classic marketing principles to attract and better serve new generations of users. Although libraries no longer have a monopoly on information sources, libraries do offer value‐added services.Originality/valueBy understanding the users and their contexts, the paper proposes various strategies of value to market librarians and library resources.

Digital library services to support online learning amid COVID-19: a study of a private university library in Bangladesh

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dilara Begum ◽  
Md. Hasinul Elahi
Keyword(s):  
Reflective Practice ◽  
Digital Library ◽  
Private University ◽  
Library Services ◽  
Content Type ◽  
User Community ◽  
Digital Services ◽  
Practice Approach ◽  
Digital Library Services ◽  
East West

Purpose The purpose of this paper is to discuss the East West University Library’s (EWUL’s) response to COVID-19 situation through their transformation to digital services. The paper tries to explain how these digital library services support the user community of East West University (EWU) in online teaching and access to information resources. Design/methodology/approach This paper describes the EWUL’s several digital services that are used to meet the needs of its user community during the COVID-19 pandemic. The reflective practice approach has been undertaken for this study on the basis of the authors’ personal experiences working at an academic library. The authors used the reflective practice approach to assess the library’s practice during crisis situation, make the use of technological interventions in service providing and also to re-innovate the digital services for future. Findings During the pandemic, the library shifted all the possible physical or on-site services to digital services, i.e. online resource facilities and remote access to these, federated searching, Web online public access catalog, engaging users through social media, specialized knowledge space, online document delivery, article on request, information literacy training, virtual reference service, etc. The user engagement in all these services is also notable. Research limitations/implications The nature of this study is limited to the COVID-19 pandemic and within a particular geographic location. Practical implications This paper has implications and possible applications for other university libraries in developing countries, which intends to transform their services into digital for ensuring better service quality for their respective user community. Originality/value This paper makes a valuable contribution to the literature on how a private university library of a developing country is responding to pandemics such as COVID-19.

Information seeking and/or identity seeking: libraries as sources of cultural identity

2018 ◽  
Vol 39 (1/2) ◽  
pp. 12-20 ◽  
Author(s):  
Szabolcs Dancs
Keyword(s):  
Cultural Identity ◽  
Information Seeking ◽  
Design Methodology ◽  
Public Libraries ◽  
Library Services ◽  
Cultural Backgrounds ◽  
Content Type ◽  
Multicultural Environment ◽  
Personal Process

Purpose What are the responsibilities of libraries, if there is any, in the personal process of constructing cultural identity? The purpose of this paper is to find answers to this question and pose several others such as: Can the author define a standard for creating group identity, for instance, by involving or integrating tools and experiences from the area of bibliotherapy? How can libraries support their patrons to work with their tradition, on their tradition, i.e. to create their own cultural identity? Design/methodology/approach The author provides with proposals to develop library services to meet new expectations that are raised by the increasing importance of bridging communities of different cultural backgrounds. Findings By expanding the scope of bibliotherapy, the author might assist in solving social problems and international tensions. The author should consider the possibility of running projects involving historians, culture experts and bibliotherapists to build a shared digital corpus and design specific tools for research and constructing common narratives. To find common cultural references in a multicultural environment is a challenge that requires openness in many fields. Public libraries are mainly at the frontline. There are some old responsibilities that need to be refined under the changing circumstances; new tasks and principals might emerge. Originality/value Despite the role of libraries in creating cultural identity is emphasized by a couple of relevant IFLA and UNESCO documents, there are no specific guides on methods to implement. A few ideas have been outlined in this paper about how libraries could contribute to bringing cultures together and challenge prejudices and stereotypes.

scholarly journals COVID-19: strategies for positioning the university library in support of e-learning

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stephen Tsekea ◽  
Josiline Phiri Chigwada
Keyword(s):  
Higher Education ◽  
Digital Library ◽  
Academic Libraries ◽  
Higher Education Institutions ◽  
Library Services ◽  
Online Questionnaire ◽  
Content Type ◽  
Research Activities ◽  
E Learning ◽  
Digital Library Services

Purpose The purpose of this study was to investigate the various innovative support strategies rendered by academic libraries in support of e-learning in Zimbabwean universities. This was necessitated by the change in nature of learning and services provision in universities as a result of COVID-19. Despite the crisis caused by the pandemic, users of libraries still expect services to answer their information needs. Design/methodology/approach A quantitative study was done to unpack the role of digital library services in supporting e-learning in universities in Zimbabwe. An online questionnaire was developed using survey monkey and distributed to 50 professional librarians in both private and state universities in Zimbabwe. A total of 34 librarians responded to the questionnaire and the data was analysed and presented thematically. Data were presented using descriptive statistics in the form of figures. Findings The findings revealed that academic libraries play an important role in supporting e-learning in higher education institutions by providing electronic information resources, which are key in research, learning and teaching. The libraries provide a one-stop shop for accessing electronic resources through the digital library. Patrons have benefitted by accessing and using digital library services during the COVID-19 lockdown period. It was also discovered that libraries should ensure that they are prepared to always offer their services despite the closure of physical buildings because of the pandemic. Research limitations/implications The study used an online questionnaire only as the data collection instrument, as it was the most suitable one to get data from librarians working from home and also because of the COVID-19 health guidance such as maintaining social distance. The other methods were not used because of financial constraints. Practical implications This research showed the importance of digital services in e-learning environments, especially in developing countries. The work revealed how university librarians in Zimbabwe are coming up with practical solutions in supporting e-learning in times of crisis. The research therefore becomes handy for higher education institutions and authorities in crafting e-learning frameworks and positioning academic libraries at the centre of teaching, learning and research activities. Social implications This paper provides useful insights into how libraries can support learning especially during a pandemic. The paper details how libraries support communities by offering correct and reliable information from scholarly information sources. It also chronicles how libraries play an important part in the support of researchers in higher institutions in the fight against COVID-19. Originality/value To the best of authors’ knowledge, this research is one of the first done in Zimbabwe on strategies that libraries are using in the COVID-19 era to support e-learning. The findings presented in this study are helpful for higher and tertiary education authorities and other policymakers in improving e-learning and digital libraries.

COVID-19 and digital library services – a case study of a university library

2020 ◽  
Vol 36 (4) ◽  
pp. 351-363 ◽  
Author(s):  
Dipti Mehta ◽  
Xiaocan Wang
Keyword(s):  
Digital Library ◽  
Online Teaching ◽  
Academic Library ◽  
Library Services ◽  
Health Crisis ◽  
Content Type ◽  
University Library ◽  
Digital Services ◽  
Digital Format ◽  
Digital Library Services

Purpose The purpose of this paper is to share the experience of a university library in response to the COVID-19 pandemic since early March 2020. The paper describes the library’s position during the crisis and illustrates the uncharted challenges that the pandemic has posed to its digital services. Furthermore, it details how the library has adapted some existing services into a digital format and explored new initiatives/practices to support the university’s full online teaching and learning since March 23, 2020. Design/methodology/approach This paper describes the library’s various digital services that are used to meet the needs of its end-users during the COVID-19 pandemic. The approaches used are the authors’ personal experiences working at an academic library, observations of the library’s responses with regards to its digital services, as well as their reflections on what can be considered for development now and in the future. It highlights the current initiatives and best practices for digital library services during a public health crisis. Findings This paper aims to make other university libraries aware of what the library has implemented with providing digital services to its teaching faculty and students during the pandemic. It also describes the challenges and implications for the library professionals working in-house and remotely. Originality/value This paper is of great value in providing insights and practical solutions responding to the global health crisis for other libraries that are coping with the similar challenges for digital library services.

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