Integrating ISSM into TAM to enhance digital library services

2016 ◽  
Vol 34 (1) ◽  
pp. 58-73 ◽  
Author(s):  
Jung-Fang Chen ◽  
Jui-Fang Chang ◽  
Cheng-Wan Kao ◽  
Yueh-Min Huang
Keyword(s):  
Information System ◽  
Digital Library ◽  
User Satisfaction ◽  
Perceived Usefulness ◽  
Assessment Model ◽  
Library Services ◽  
Content Type ◽  
New Model ◽  
Digital Library Services ◽  
Net Benefits

Purpose This study aims to propose a new model by incorporating information system success model (ISSM) into technology acceptance model (TAM) with an “attitude toward using” as the connection variable. The new model is then adopted to analyse and investigate empirical data and develop relevant factors, which affect the personal usage behaviour and net benefits for National Central Library in Taiwan to enhance digital library services. The research results can benefit future establishment and design of library information system or improvement of website service procedures. Design/methodology/approach This study selected National Central Library Taiwan Digital Meta-Library as the research theme, and used stratified convenience sampling to perform interviews in various colleges and universities in the southern Taiwan. A total of 264 valid questionnaires were returned, and this study used structural equation modelling (SEM) to perform analyses. Findings The results reveal that attitude toward using is significantly and positively affected by perceived usefulness, perceived ease of use and user satisfaction. However, service quality of information system and personal net benefits do not have a significant and positive effect on attitude toward using, while they have an indirect and significant effect on attitude toward using through user satisfaction. Based on the results above, “user satisfaction” is the critical factor affecting the attitude toward using. Therefore, to strengthen users’ positive attitude toward using, the factor of user satisfaction is a key for enhancing digital library service. Originality/value This study constructed the “New Technology Information Assessment Model” as the reference for improving practical assessment. Moreover, this study also proposed the suggestions concerning digital library information services.

Building Repository Banking and Finance (ReBaF)

2013 ◽  
pp. 234-241
Author(s):  
Munawaroh
Keyword(s):  
Information System ◽  
Open Source ◽  
Programming Language ◽  
Digital Library ◽  
Open Source Software ◽  
Financial Data ◽  
Library Services ◽  
Banking And Finance ◽  
Sql Database ◽  
Digital Library Services

Repository Banking and Finance (ReBaf) is one of the digital library services developed by STIE Perbanas Surabaya in an effort to extend the collection of banking and financial data organized by the Library of STIE Perbanas Surabaya. The ReBaf SISFO (information system) applies open-source software basis with PHP SQL programming language and Postgre SQL database.

User acceptance of the e-information service as information resource

2016 ◽  
Vol 117 (9/10) ◽  
pp. 626-643 ◽  
Author(s):  
Chokri Barhoumi
Keyword(s):  
User Satisfaction ◽  
Information Service ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Library Services ◽  
Free Access ◽  
Perceived Ease Of Use ◽  
Content Type ◽  
Information Research ◽  
The University

Purpose The purpose of this paper is to extend significantly the technology acceptance model (TAM) of Davis to design an extended TAM model to be used in the evaluation and assessment of e-information services for information research such as e-library services. The present TAM extension is based on two variables of behavioral intention: the perceived ease of use and perceived usefulness of a system. Furthermore, the user satisfaction, free access, information architecture, content richness, policies and rules, publishers’ quality, system self-efficacy and task technology fit were incorporated into the TAM to extend it with other factors theoretically motivated and would be of interest more generally. Design/methodology/approach The researcher adopted an experimental approach-based comparison between an experimental group (107 researchers) using an electronic information service (the e-library service of the university) and a control group (107 researchers) not registered in this e-information service of the university. Findings The researcher used the effect size values based t-test independent samples at the 0.05 level to adapt the structural model equation to the experimental sample. Principal results show that the behavioral intention was influenced significantly by user satisfaction. The perceived usefulness of the e-library services was influenced significantly by the perceived ease of use, information architecture, content richness, free access, publishers’ quality, task-technology fit and e-library service self-efficacy. Originality/value This paper is useful in advancing a framework for the evaluation and assessment of the electronic information service used for information research and exploring users’ attitudes toward using that service.

UX gardens

2014 ◽  
Vol 30 (1) ◽  
pp. 5-10
Author(s):  
Robert Fox
Keyword(s):  
User Experience ◽  
Digital Library ◽  
Design Methodology ◽  
Design Principles ◽  
Library Services ◽  
Web Based ◽  
Content Type ◽  
Digital Library Services

Purpose – This column aims to explore the important role of user experience analysis in the design of web based digital library services and tools. Design/methodology/approach – Three key areas of UX are talked about. Findings – Three key areas of UX are applied to digital librarianship. Originality/value – The needs of the patron populations served by individual libraries are unique, but certain design principles can be followed that will significantly enhance the user experience. This column contributes to the discussion regarding those principles.

Digital library services to support online learning amid COVID-19: a study of a private university library in Bangladesh

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dilara Begum ◽  
Md. Hasinul Elahi
Keyword(s):  
Reflective Practice ◽  
Digital Library ◽  
Private University ◽  
Library Services ◽  
Content Type ◽  
User Community ◽  
Digital Services ◽  
Practice Approach ◽  
Digital Library Services ◽  
East West

Purpose The purpose of this paper is to discuss the East West University Library’s (EWUL’s) response to COVID-19 situation through their transformation to digital services. The paper tries to explain how these digital library services support the user community of East West University (EWU) in online teaching and access to information resources. Design/methodology/approach This paper describes the EWUL’s several digital services that are used to meet the needs of its user community during the COVID-19 pandemic. The reflective practice approach has been undertaken for this study on the basis of the authors’ personal experiences working at an academic library. The authors used the reflective practice approach to assess the library’s practice during crisis situation, make the use of technological interventions in service providing and also to re-innovate the digital services for future. Findings During the pandemic, the library shifted all the possible physical or on-site services to digital services, i.e. online resource facilities and remote access to these, federated searching, Web online public access catalog, engaging users through social media, specialized knowledge space, online document delivery, article on request, information literacy training, virtual reference service, etc. The user engagement in all these services is also notable. Research limitations/implications The nature of this study is limited to the COVID-19 pandemic and within a particular geographic location. Practical implications This paper has implications and possible applications for other university libraries in developing countries, which intends to transform their services into digital for ensuring better service quality for their respective user community. Originality/value This paper makes a valuable contribution to the literature on how a private university library of a developing country is responding to pandemics such as COVID-19.

scholarly journals COVID-19: strategies for positioning the university library in support of e-learning

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stephen Tsekea ◽  
Josiline Phiri Chigwada
Keyword(s):  
Higher Education ◽  
Digital Library ◽  
Academic Libraries ◽  
Higher Education Institutions ◽  
Library Services ◽  
Online Questionnaire ◽  
Content Type ◽  
Research Activities ◽  
E Learning ◽  
Digital Library Services

Purpose The purpose of this study was to investigate the various innovative support strategies rendered by academic libraries in support of e-learning in Zimbabwean universities. This was necessitated by the change in nature of learning and services provision in universities as a result of COVID-19. Despite the crisis caused by the pandemic, users of libraries still expect services to answer their information needs. Design/methodology/approach A quantitative study was done to unpack the role of digital library services in supporting e-learning in universities in Zimbabwe. An online questionnaire was developed using survey monkey and distributed to 50 professional librarians in both private and state universities in Zimbabwe. A total of 34 librarians responded to the questionnaire and the data was analysed and presented thematically. Data were presented using descriptive statistics in the form of figures. Findings The findings revealed that academic libraries play an important role in supporting e-learning in higher education institutions by providing electronic information resources, which are key in research, learning and teaching. The libraries provide a one-stop shop for accessing electronic resources through the digital library. Patrons have benefitted by accessing and using digital library services during the COVID-19 lockdown period. It was also discovered that libraries should ensure that they are prepared to always offer their services despite the closure of physical buildings because of the pandemic. Research limitations/implications The study used an online questionnaire only as the data collection instrument, as it was the most suitable one to get data from librarians working from home and also because of the COVID-19 health guidance such as maintaining social distance. The other methods were not used because of financial constraints. Practical implications This research showed the importance of digital services in e-learning environments, especially in developing countries. The work revealed how university librarians in Zimbabwe are coming up with practical solutions in supporting e-learning in times of crisis. The research therefore becomes handy for higher education institutions and authorities in crafting e-learning frameworks and positioning academic libraries at the centre of teaching, learning and research activities. Social implications This paper provides useful insights into how libraries can support learning especially during a pandemic. The paper details how libraries support communities by offering correct and reliable information from scholarly information sources. It also chronicles how libraries play an important part in the support of researchers in higher institutions in the fight against COVID-19. Originality/value To the best of authors’ knowledge, this research is one of the first done in Zimbabwe on strategies that libraries are using in the COVID-19 era to support e-learning. The findings presented in this study are helpful for higher and tertiary education authorities and other policymakers in improving e-learning and digital libraries.

COVID-19 and digital library services – a case study of a university library

2020 ◽  
Vol 36 (4) ◽  
pp. 351-363 ◽  
Author(s):  
Dipti Mehta ◽  
Xiaocan Wang
Keyword(s):  
Digital Library ◽  
Online Teaching ◽  
Academic Library ◽  
Library Services ◽  
Health Crisis ◽  
Content Type ◽  
University Library ◽  
Digital Services ◽  
Digital Format ◽  
Digital Library Services

Purpose The purpose of this paper is to share the experience of a university library in response to the COVID-19 pandemic since early March 2020. The paper describes the library’s position during the crisis and illustrates the uncharted challenges that the pandemic has posed to its digital services. Furthermore, it details how the library has adapted some existing services into a digital format and explored new initiatives/practices to support the university’s full online teaching and learning since March 23, 2020. Design/methodology/approach This paper describes the library’s various digital services that are used to meet the needs of its end-users during the COVID-19 pandemic. The approaches used are the authors’ personal experiences working at an academic library, observations of the library’s responses with regards to its digital services, as well as their reflections on what can be considered for development now and in the future. It highlights the current initiatives and best practices for digital library services during a public health crisis. Findings This paper aims to make other university libraries aware of what the library has implemented with providing digital services to its teaching faculty and students during the pandemic. It also describes the challenges and implications for the library professionals working in-house and remotely. Originality/value This paper is of great value in providing insights and practical solutions responding to the global health crisis for other libraries that are coping with the similar challenges for digital library services.

Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

2020 ◽  
Vol 72 (6) ◽  
pp. 979-997
Author(s):  
Nima Soltani-Nejad ◽  
Fatemeh Taheri-Azad ◽  
Nayereh Zarei-Maram ◽  
Mohammad Karim Saberi
Keyword(s):  
Technology Acceptance ◽  
Digital Library ◽  
Digital Libraries ◽  
User Satisfaction ◽  
Theoretical Framework ◽  
Perceived Usefulness ◽  
Future Research ◽  
System Quality ◽  
Content Type ◽  
Antecedents And Consequences

PurposeThe primary objective of the present study was to design and develop a model to identify the antecedents and consequences of user satisfaction with digital libraries.Design/methodology/approachThe theoretical framework of this study was based on information system success theory, technology acceptance model (TAM), media affinity theory, satisfaction-loyalty theory and engagement theory. In so doing, eight hypothesized relationships were formulated to develop the conceptual model. The study approach was quantitative. Using simple random sampling technique, a total of 409 Iranian students participated in the study and responded to the survey. Descriptive and inferential data analysis was also performed using SPSS and SmartPLS3 software.FindingsThe results showed that the generic usability of digital library and the quality of digital resources could be used as a functional theoretical framework to predict and understand the factors contributing to user satisfaction in the domain of digital library. Increasing user satisfaction with digital library may have implications including recommending the digital library to others, the digital library reusing as well as the digital library engaging and integrating with them. It should be noted that system quality, service quality, and information quality are important factors in the formation of perceived usefulness, perceived ease of use, and digital libraries' affinity.Originality/valueThis study is the first attempt to empirically evaluate the antecedents and consequences of the user satisfaction with digital library presenting a new model. The model presented in this study can be used in future research as well. Also, this study has eloquently expanded the theories of user satisfaction with digital libraries.

Dramatis personae

2014 ◽  
Vol 30 (2) ◽  
pp. 69-73
Author(s):  
Robert Fox
Keyword(s):  
User Experience ◽  
Digital Library ◽  
Design Methodology ◽  
Design Tool ◽  
Library Services ◽  
Content Type ◽  
Digital Library Services

Purpose – This column aims to discuss a tool used in user experience studies called personas. Design/methodology/approach – This is a conceptual column discussing personas as a design tool. Findings – Personas can be a powerful tool used in the design of digital library services. Originality/value – The personas methodology could be a very powerful tool for libraries in helping them understand their constituent populations and serve them better.

Explaining the determinants of continual use of mobile financial services

2019 ◽  
Vol 22 (1) ◽  
pp. 15-31
Author(s):  
Joseph Kwame Adjei ◽  
Solomon Odei-Appiah ◽  
Peter Ebo Tobbin
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Financial Services ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Major Barrier ◽  
Research Attention ◽  
Content Type ◽  
Mobile Financial Services ◽  
Good Agent

Purpose Information system continuance model has been used in a number of studies to explain information system continuance in different contexts. However, very little research attention has been given to continuous use of mobile financial services (MFS). The purpose of this study is to fill this research gap by identifying the main factors that influence the continual use of MFS. Design/methodology/approach A sample was randomly taken from MFS registered accounts or mobile wallets. A five-point Likert scale survey was conducted in Ghana. Structural equation modelling was used to test the data. Constructs such as continual use, satisfaction, perceived usefulness and confirmation were adapted from information system continuance model to suit the requirement of MFS. A pilot study was then carried out after the questionnaire was developed to gauge the appropriateness of the survey questions. Findings Results from the survey indicated that user satisfaction has the greatest impact on the continual use of mobile financial services. Good agent quality and satisfaction were the second most influential determinant. Satisfaction was, in turn, confirmed to be determined by perceived usefulness. Another important contributor to MFS continual use was found to be perceived ease of use (PEOU) with an impact surprisingly higher than that of perceived usefulness. There was a significant impact of good agent quality on satisfaction, which could be attributed to the characteristics of the technology for the study. Research limitations/implications Although a relatively high R2 (71%) was indicated by the proposed model, there is need for additional factors to be identified to improve the ability to predict and explain the continual use of MFS. A longitudinal study would have enhanced the identification of determinants and the understanding of their inter-relationships to influence MFS continual use. Practical implications To ensure continual use of MFS, PEOU as identified by the study is important to ensure that customers can use the service with little effort. Good agent quality can promote PEOU in the sense that competent agents can render relevant tutorials to customers’ right after the registration process. This will address a major barrier to continual use, which is the lack of understanding of how MFS operate. Social implications This study contributes to ensuring financial inclusion such that the unbanked can have access to financial services and also improve digital inclusion. Originality/value The study provides empirical evidence to support the substantive differences between acceptance and continual use behaviours, integrating the constructs of good agent quality and PEOU into our understanding of information system continual use literature. The authors also theorized and evaluated a model of MFS continual use.

Assessing users satisfaction with web digital library: the case of Universiti Teknologi MARA

2016 ◽  
Vol 33 (1) ◽  
pp. 36-56 ◽  
Author(s):  
Mohamad Noorman Masrek ◽  
James Eric Gaskin
Keyword(s):  
Digital Library ◽  
User Satisfaction ◽  
Structural Equation ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Easy Access ◽  
Equation Modeling ◽  
Perceived Ease Of Use ◽  
Sampling Frame ◽  
Content Type

Purpose – The purpose of this paper is to examine the determinants of user satisfaction in the context of academic web digital library (DL). A model based on the re-specified information system success model was developed and tested using the structural equation modeling (SEM) technique. Design/methodology/approach – The study employed survey research methodology with self-administered questionnaire as the research instrument. The questionnaire was developed based on the instruments used by previous researchers. The population of the study was students enrolled for the bachelor’s degree in the Faculty of Information Management, Universiti Teknologi MARA, Malaysia. These students were chosen because of researcher’s easy access to the sampling frame. Descriptive analysis and inferential analysis which include SEM were executed using IBM SPSS and AMOS statistical software. Findings – The findings indicate that information quality, systems quality, service quality, perceived usefulness, perceived ease of use and cognitive absorption are significant predictor of users’ satisfaction with the web DL. Research limitations/implications – Instead of collecting data from students from various faculties, this study only covered students enrolled in one faculty. In the same light, as the respondents were from one faculty, they only report their experience of using one DL. Given these limitations, the results obtained are narrowed in terms of generalizability. The second limitation of the study is related to the predictor variables which only focussed on six variables only. Practical implications – From the practical viewpoint, the instrument that has been developed can be used as a diagnostic tool for continuous improvements of the DL. Originality/value – From the theoretical viewpoint, the study has developed an empirical based framework that depicts critical factors influencing DL satisfaction. Researchers specializing on the assessment of DL effectiveness can consider adopting the framework for future studies. Alternatively, the framework can be further extended by integrating other variables such as users’ characteristics or organizational characteristics.

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