Insight from social media use by memory institutions in New Zealand

2018 ◽  
Vol 42 (1) ◽  
pp. 93-106 ◽  
Author(s):  
Chern Li Liew ◽  
Gillian Oliver ◽  
Morgan Watkins
Keyword(s):  
Social Media ◽  
New Zealand ◽  
Risk Identification ◽  
Reputation Management ◽  
Dark Side ◽  
Social Web ◽  
Structured Interviews ◽  
Content Type ◽  
Risk Management Process ◽  
Use Of Social Media

Purpose The relatively under-documented “dark side” of participatory activities facilitated by memory institutions through social media is examined in this study. The purpose of this paper is to investigate the risks and perception of risks resulting from using social media for public engagement and participation. Design/methodology/approach Semi-structured interviews were conducted with fourteen representatives from the New Zealand information and cultural heritage sector who at the time of the study were holding the main responsibilities of overseeing the social media and participatory activities of the institutions they represented. Findings It is not evident that the growth of social web has significantly changed the way the heritage sector seeks participation. Only a small minority of the sample institutions appear to be using social web tools to build community and to enhance their heritage collections. For the majority, institutional use of social media is for creating a “chattering space”. The main concerns identified by interviewees were reputation management and the risk management process followed by most institutions appeared to be reactive, responding to problems as and when they occurred, rather than proactive about risk identification and avoidance. Research limitations/implications Findings are not generalisable as the sample size of thirteen institutions is relatively small and is limited to one national context. Originality/value Findings provide insight into largely unexplored issues relating to the development of participatory cultures by memory institutions. The paper highlights a key area where further research is needed, namely to explore whether participatory heritage should primarily be about curated viewpoints or whether it should encompass capturing living dialogues, even when conversations are potentially offensive.

scholarly journals “Why not use it more?” Sources of self-efficacy in researchers’ use of social media for knowledge sharing

2018 ◽  
Vol 74 (6) ◽  
pp. 1274-1292 ◽  
Author(s):  
Hussain Alshahrani ◽  
Diane Rasmussen Pennington
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Self Efficacy ◽  
Academic Staff ◽  
Structured Interviews ◽  
Content Type ◽  
Personal Mastery ◽  
Mastery Experience ◽  
Use Of Social Media ◽  
Postdoctoral Researchers

Purpose The purpose of this paper is to investigate the sources of self-efficacy that researchers rely on when using social media for knowledge sharing and to explore how these sources impact their use. Design/methodology/approach The study employed 30 semi-structured interviews with researchers at a major Scottish university. The authors analysed the interview transcriptions using directed content analysis. Findings The researchers relied on the four sources of self-efficacy proposed by Bandura (1977) when using social media for knowledge sharing. These sources lead researchers to use social media effectively and frequently for sharing knowledge, although some may discourage its use. Research limitations/implications It extends the self-efficacy integrative theoretical framework of Bandura (1977) by presenting the relative amount of the influence of these sources for researchers to share their ideas, experiences, questions and research outputs on social media. While the participants included academic staff, postdoctoral researchers, and PhD students, the majority were PhD students. Practical implications The findings can help universities understand how to promote productive use of social media. For example, academic staff who have high personal mastery experience could mentor those who do not. Originality/value This is the first known study to investigate the sources of self-efficacy that impact researchers’ use of social media for knowledge sharing.

Being/becoming professional online: Wayfinding through networked practices and digital experiences

2020 ◽  
pp. 146144482090244
Author(s):  
Laura A. Pasquini ◽  
Paul William Eaton
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Postsecondary Education ◽  
Reputation Management ◽  
Digital Networks ◽  
Structured Interviews ◽  
Self Directed Learning ◽  
Educational Professionals ◽  
Social Media Platforms ◽  
Use Of Social Media

Social media platforms and digital networks have enabled professionals to communicate with colleagues, disseminate information, and co-create knowledge. As the Internet has grown up and social networks have scaled, there is an increased awareness of the occupational impact of being online. Prior research in postsecondary education has examined the structure of social networks, imagined audiences online, openness of practice, and informational/communication patterns of academics. We conducted 92 semi-structured interviews with higher educational professionals beyond the faculty/academic role to understand motivations and challenges online. Participants shared how they navigate digital identity and contribute to networked practices in professional online communities. Multiple factors influence and impact the use of social media over time, specifically as professionals reflect on their digital presence, network affiliations, and informal learning opportunities. We identify seven networked practices: kinship in community, self-directed learning, digital norms, navigating context collapse, career advancement, reputation management, and risk versus reward assessment.

scholarly journals IMC, social media and UK fashion micro-organisations

2017 ◽  
Vol 51 (3) ◽  
pp. 668-691 ◽  
Author(s):  
Claudia Elisabeth Henninger ◽  
Panayiota J. Alevizou ◽  
Caroline J. Oates
Keyword(s):  
Social Media ◽  
Design Methodology ◽  
Integrated Marketing Communications ◽  
Fashion Industry ◽  
Integrated Marketing ◽  
Structured Interviews ◽  
Content Type ◽  
Online Platforms ◽  
Use Of Social Media ◽  
Practical Implications

Purpose This paper aims to analyse the practical applicability of integrated marketing communications (IMC) to micro-organisations operating in the UK’s fashion industry, focusing specifically on the use of online platforms. Design/methodology/approach Qualitative methodological tools including semi-structured interviews, semiotics, Twitterfeed and Facebook analysis are used to examine to what extent micro-organisations apply IMC. Findings The findings suggest that these micro-organisations have a limited understanding of IMC. Although they utilise various channels, including social media, there is a disconnect between reaching the audience, understanding their needs and linking these aspects. External factors influence the use of various communication channels, leading to further fragmentation of sent messages. Research limitations/implications This research focuses on five micro-organisations within the fashion industry and thus may be seen as limited in nature. Whilst implications of the findings are discussed in terms of their impact to the wider industry and other sectors, this needs to be further researched. Practical implications Micro-organisations are underdeveloped in terms of both IMC and social media and require practical advice. Originality/value This study investigates two under-researched areas, IMC in micro-organisations and the use of social media within IMC, thereby moving forward our understanding of IMC in practice.

The emergence of connected discretion

2019 ◽  
Vol 15 (3) ◽  
pp. 370-387
Author(s):  
Bertil Rolandsson
Keyword(s):  
Social Media ◽  
Police Officers ◽  
Structured Interviews ◽  
Good Judgment ◽  
Organizational Boundaries ◽  
Web Based ◽  
Content Type ◽  
Research Findings ◽  
Use Of Social Media ◽  
Police Practices

Purpose Previous studies repeatedly claim that social media challenge and even disrupt organizational boundaries conditioning discretionary work. The purpose of this paper is to investigate how police officers, drawing on institutionalized value logics, actively shape their awareness of how to use social media with discretion. Design/methodology/approach Drawing on semi-structured interviews with police officers from Sweden, the analysis explores similarities and variations in how they assess their discretionary awareness of how to manage social media potentials across different police practices. Supporting documents have been analyzed to put interviews into context. Findings The analysis shows how police officers justify their awareness of how to manage two social media potentials providing communicative efficiency and networking opportunities, by applying two justificatory modalities of momentary reconciliation. Contributing to previous research, findings show how these modalities accommodate tensions between different value logics urging officers to engage in situated problem solving or moderation of the intensity in different connections. By drawing on discretionary awareness about enduring value tensions, police officers maintain legitimate claims on social media discretion. The study also complements previous research depicting digital communication and discretion as mutually exclusive. Findings suggest that web-based digitalization like social media raises new demands of awareness of a connected discretion. Originality/value Previous research rarely analyses officers’ awareness of how to manage idiosyncratic social media challenges. By introducing the concept discretionary awareness, this study illuminates how arrangements of institutionalized value logics guide police officers in applying “good judgment” in day-to-day use of social media.

scholarly journals “Maybe we can work together”: researchers’ outcome expectations for sharing knowledge on social media

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hussain Alshahrani ◽  
Diane Pennington
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Cognitive Theory ◽  
Academic Staff ◽  
Outcome Expectations ◽  
Positive Outcomes ◽  
Negative Outcomes ◽  
Structured Interviews ◽  
Content Type ◽  
Use Of Social Media

Purpose This study aims to investigate the outcomes that researchers expect from using social media for knowledge sharing and to explore how these outcomes impact their use. Design/methodology/approach The authors conducted 30 semi-structured interviews with researchers at a major Scottish university. They analysed the interview transcripts using directed content analysis. Findings Researchers expect social and personal outcomes from the use of social media to share knowledge. Each type has positive and negative forms. The positive outcomes motivate researchers to use it, whereas negative outcomes prevent them from using it. Research limitations/implications This study extends the integrative theoretical framework of outcome expectations within the social cognitive theory by exploring these outcomes and their relative amount of influence on sharing ideas, experiences, questions and research outputs on social media. While the participants included academic staff and postdoctoral researchers, the majority were PhD students. Practical implications The findings will help individual researchers and universities to use social media effectively in sharing ideas and promoting research through identifying the positive outcomes. Identifying the negative outcomes will help in using solutions to overcome them. Originality/value This is the first known study to investigate the outcome expectations that impact researchers’ use of social media for knowledge sharing.

scholarly journals An Investigation into the Attitudes of Archivists towards the Use of Social Media at Archives New Zealand

2021 ◽  
Author(s):  
◽  
Leah Johnston
Keyword(s):  
Social Media ◽  
New Zealand ◽  
Thematic Analysis ◽  
Research Problem ◽  
Media Analysis ◽  
Structured Interviews ◽  
Social Media Analysis ◽  
User Attitudes ◽  
Use Of Social Media

<p>Research problem: The purpose of this case study was to identify the attitudes of reference archivists at Archives New Zealand towards the use of social media. Analysis of the results aimed to determine whether attitudes expressed were affecting the organization’s current use of social media. Methodology: Thematic analysis was employed to identify themes of attitudes expressed by the archivists during semi-structured interviews. In turn content analysis was undertaken to determine Archives New Zealand’s current use of social media. Results: Analysis of the data showed that archivists were able to see the opportunities that the use of social media could bring. Although some concerns were expressed the overall impression given that it would be used in future but first a strategic plan need be put in place. Implications: Although results provide some insight, as a relatively small study it would be beneficial for further research to be undertaken. Additionally, a similar study of user attitudes would provide a more balanced view of the use of social media at Archives New Zealand.</p>

scholarly journals Shopping as a “networked experience”: an emerging framework in the retail industry

2018 ◽  
Vol 46 (7) ◽  
pp. 690-704 ◽  
Author(s):  
Eleonora Pantano ◽  
Alessandro Gandini
Keyword(s):  
Social Media ◽  
Communication Technologies ◽  
Structured Interviews ◽  
Experience Economy ◽  
Physical Point ◽  
Content Type ◽  
Point Of Sale ◽  
Shopping Experience ◽  
Use Of Social Media ◽  
Comprehensive Framework

Purpose The purpose of this paper is to devise a comprehensive framework of the emergent shopping experience as the result of the combination of store access and the use of communication technologies, particularly social media. Design/methodology/approach The paper builds on a set of 20 semi-structured interviews to London-based young consumers aged 18-23 and adopts an exploratory approach aimed at understanding the broad relationship between retailing and social media use. Findings The findings highlight how an intensive use of social media and digital communication technologies emerges as an integral part of the shopping experience inside and outside the store. Research limitations/implications Drawing upon the notion of the “experience economy,” scholars and practitioners are actually pushed to reconsider the role of traditional shopping as in-store experience that is evolving fast as an effect of the continuous progress into communication technologies. This concept contributes to knowledge development by linking research in retail with work in the area of consumer culture. Practical implications Marketers and retailers should consider that the shopping experience is no longer limited to the physical point of sale. This means that retailers should be able to provide a shopping experience that is natively networked. Originality/value The authors identify the emerging “networked experience” of shopping, which derives from the consumers’ widespread usage of new communication technologies to collect information, their willingness to share part of this information with others, while creating new digitally mediated relationships with retailers.

Exploring the mechanism of social media addiction: an empirical study from WeChat users

2020 ◽  
Vol 30 (4) ◽  
pp. 1305-1328 ◽  
Author(s):  
Xiongfei Cao ◽  
Mingchuan Gong ◽  
Lingling Yu ◽  
Bao Dai
Keyword(s):  
Social Media ◽  
Attachment Theory ◽  
Underlying Mechanism ◽  
Dark Side ◽  
System Quality ◽  
Content Type ◽  
Social Media Addiction ◽  
Media Platform ◽  
Use Of Social Media ◽  
Technical Features

PurposeThe problematic use of social media progressively worsens among a large proportion of users. However, the theory-driven investigation into social media addiction behavior remains far from adequate. Among the countable information system studies on the dark side of social media, the focus lies on users' subjective feelings and perceived value. The technical features of the social media platform have been ignored. Accordingly, this study explores the formation of social media addiction considering the perspectives of users and social media per se on the basis of extended motivational framework and attachment theory.Design/methodology/approachThis study investigates the formation of social media addiction with particular focus on WeChat. A field survey with 505 subjects of WeChat users was conducted to investigate the research model.FindingsResults demonstrate that social media addiction is determined by individuals' emotional and functional attachment to the platform. These attachments are in turn influenced by motivational (perceived enjoyment and social interaction) and technical (informational support, system quality and personalization) factors.Originality/valueFirst, this study explains the underlying mechanism of how users develop social media addiction. Second, it highlights the importance of users' motivations and emotional dependence at this point. It also focuses on the technical system of the platform that plays a key role in the formation of addictive usage behavior. Third, it extends attachment theory to the context of social media addictive behavior.

scholarly journals Social media, an entrepreneurial opportunity for agriculture-based enterprises

2017 ◽  
Vol 24 (4) ◽  
pp. 1028-1045 ◽  
Author(s):  
Wyn Morris ◽  
Penri James
Keyword(s):  
Social Media ◽  
Media Use ◽  
Entrepreneurial Activity ◽  
Quantitative Methodology ◽  
Structured Interviews ◽  
Social Media Use ◽  
Discussion Section ◽  
Content Type ◽  
Study Approach ◽  
Use Of Social Media

Purpose The purpose of this paper is to analyse the current use of social media in agriculture. The primary focus of the research is to understand the messages and compare social media adopters with non-adopters. The paper addresses wider questions of the use of social media to support on farm entrepreneurship and business and considers what barriers to take up exist within the industry. Design/methodology/approach The paper adopts a case study approach utilising qualitative and quantitative methodology; combining survey data on Welsh farms and semi-structured interviews to gain a deeper understanding of social media use. The research is further informed by online documentary evidence gathered from agricultural Facebook pages and Twitter accounts. The discussion section develops a conceptual model that provides a novel perspective on social media usage in agriculture-based enterprises and discusses the potential for further uptake. Findings The paper identifies barriers to adoption of social media by agriculture-based enterprises. In conclusion, although there are barriers and objections to social media use, its mass influence provides opportunities to engage with stakeholders and develop more entrepreneurial activity. The risk aversion of some users prevents them from moving from the observational mode into one of engagement. Originality/value This paper brings an insight into social media’s potential to assist agriculture-based enterprises in dealing with the tensions between pressures to improve core farming practice and other entrepreneurial activity. The paper raises important implications for policy approaches that might seek to promote a complementary approach to farm technology adoption and entrepreneurial stance.

Street-level bureaucrats: tensions and challenges in online placemaking

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pieter Breek ◽  
Jasper Eshuis ◽  
Joke Hermes
Keyword(s):  
Social Media ◽  
Local Governments ◽  
Second Phase ◽  
Structured Interviews ◽  
Content Type ◽  
Emotional Labour ◽  
Street Level ◽  
Open Coding ◽  
Street Level Bureaucrats ◽  
Use Of Social Media

Purpose Social media have become a key part of placemaking. Placemaking revolves around collaboration between multiple stakeholders, which requires ongoing two-way communication between local government and citizens. Although social media offer promising tools for local governments and public professionals in placemaking, they have not lived up to their potential. This paper aims to uncover the tensions and challenges that social media bring for public professionals at the street level in placemaking processes. Design/methodology/approach This study aims to fill this gap with a case study of area brokers engaged in online placemaking in Amsterdam. In total, 14 in-depth semi-structured interviews were conducted, focusing on area brokers’ social media practices, perceptions and challenges. The authors used an open coding strategy in the first phase of coding. In the second phase, the authors regrouped codes in thematic categories with the use of sensitizing concepts derived from the theoretical review. Findings The use of social media for placemaking imposes demands on area brokers from three sides: the bureaucracy, the affordances of social media and affective publics. The paper unpacks pressures area brokers are under and the (emotional) labour they carry out to align policy and bureaucratic requirements with adequate communication needed in neighbourhood affairs on social media. The tensions and the multidimensionality of what is required explain the reluctance of area brokers to exploit the potential of social media in their work. Originality/value Several studies have addressed the use of social media in placemaking, but all neglected the perspective of street-level bureaucrats who shape the placemaking process in direct contact with citizens.

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