scholarly journals Identifying the aspects of organizational culture: a study of Indian banking industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pooja Singh Negi ◽  
Ramesh Chandra Dangwal
Keyword(s):  
Banking Industry ◽  
Qualitative Content Analysis ◽  
Working Environment ◽  
Foreign Banks ◽  
Content Type ◽  
Organizational Goals ◽  
Cultural Aspects ◽  
Team Working ◽  
Management Experience

PurposeThe purpose of the present study is to identify the core cultural aspects perceived by the executives of public, private and foreign banks in India.Design/methodology/approachOf the 124 responses, 96 usable responses were assessed from middle and lower level managers. Qualitative content analysis and deconstruction method were used to identify the perceived cultural aspects.FindingsInterestingly, managers of Indian banking industry stated that cultural aspects of their banks possess good work and working environment, prefer people, management, experience and promotions in comparison to other factors like policy, bonus, market, commitment, project, etc. It is also noted that cultural aspects of banks prefer learning, training and team working.Practical implicationsAssessment of the perception of managers toward their culture will foster the banks to develop integral subculture and to achieve the long-term organizational goals.Originality/valueThe study analyze the cultural aspects in Indian banking industry qualitatively, based on executives characteristics. This qualitative analysis helps to find out more contemporary and prevailing factors of banks.

Working from home and long-term housing wealth inequality in large cities of advanced economies

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Reza Tajaddini ◽  
Hassan F. Gholipour ◽  
Amir Arjomandi
Keyword(s):  
Wealth Inequality ◽  
Developed Countries ◽  
Housing Demand ◽  
Working Environment ◽  
Housing Wealth ◽  
Content Type ◽  
Large Cities ◽  
Working From Home ◽  
Advanced Economies

Purpose The purpose of this study is to explain the potential long-term impacts of working from home on housing wealth inequality in large cities of advanced economies. Design/methodology/approach This study is descriptive research and It supports the arguments by providing some emerging evidence from property markets in developed countries. Findings The authors argue that due to the unique nature of the COVID-19 crisis, it will have a different and long-term impact on housing wealth inequality. Changes in the working arrangements of many professionals will change the housing demand dynamic across different suburbs and may lead to a reduction of the housing wealth gap in the long term. In this paper, the authors propose five mechanisms that may impact housing wealth inequality. Research limitations/implications Long-term data is required to test the proposed conceptual model in this study and the effect of the COVID-19 pandemic on housing wealth across and within suburbs of large cities. Practical implications Policymakers and regulators may benefit from the discussions and suggestions provided in this study and consider the proposed avenues on how new changes in the working environment (remote working) may result in a reduction of housing wealth inequality. Originality/value This study presents a new perspective about the potential long-term impacts of working from home that is posed by the COVID-19 pandemic on housing wealth inequality in large cities of developed economies.

Increasing team performance in a knowledge-based economy

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Emotional Intelligence ◽  
Team Performance ◽  
World Knowledge ◽  
Business World ◽  
Content Type ◽  
Organizational Goals ◽  
Knowledge Based ◽  
Team Working ◽  
Knowledge Based Economy ◽  
And Control

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings In a competitive business world, knowledge has become an invaluable asset. The transfer and creation of knowledge between employees is essential for improving team performance and achieving organizational goals. An important contributing factor for knowledge sharing is emotional intelligence; the ability to identify, manage and control emotions in oneself and in others. This leads to increased positive relationships and decreased team conflict. Increased emotional intelligence leads to increased collaboration and sharing of knowledge. Team working is more successful, leading to increased team performance. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

How do national cultures impact the operations strategy process?

2018 ◽  
Vol 38 (10) ◽  
pp. 1937-1963 ◽  
Author(s):  
Camila Lee Park ◽  
Ely Laureano Paiva
Keyword(s):  
Corporate Strategy ◽  
Power Distance ◽  
Functional Integration ◽  
Uncertainty Avoidance ◽  
Operations Strategy ◽  
Manufacturing Strategy ◽  
National Cultures ◽  
Content Type ◽  
Cultural Aspects

PurposeThe purpose of this paper is to analyze the extent to which different patterns of cross-functional integration and the operations strategy (OS) process may be explained by national cultures differences.Design/methodology/approachPerceptual survey data from 105 manufacturing plants in four countries were used to validate the constructs and to test the hypotheses. The plants are located in two Western and two Eastern countries with different industrialization and development backgrounds (Brazil, China, Germany and South Korea). CFA validated the constructs, and ANOVA andt-tests evaluated the differences between levels of four Hofstede’s elements (i.e. power distance, individualism vs collectivism, uncertainty avoidance and long-term vs short-term orientation) on the OS process enablers (i.e. leadership for cross-functional integration and functional integration) and elements (i.e. manufacturing strategy linkage to corporate strategy and formulation of manufacturing strategy).FindingsResults suggest that different OS and OM processes are present in different national cultures. Leadership for cross-functional integration and manufacturing strategy linkage to corporate strategy differ between levels of power distance, individualism vs collectivism and uncertainty avoidance. Functional integration and formulation of manufacturing strategy also present differences according to the degree of individualism vs collectivism and long-term orientation.Originality/valueResults indicate that national culture is a key aspect for the OS process. Prior studies usually do not consider cultural aspects. Therefore, the OS process varies in different countries and contexts. Managers need to adjust their OS process when they are developing a global OS.

A new goal-directed benchmarking for supplier selection in the presence of undesirable outputs

2014 ◽  
Vol 21 (3) ◽  
pp. 314-328 ◽  
Author(s):  
Majid Azadi ◽  
Reza Farzipoor Saen ◽  
Kamyar Hosseinzadeh Zoroufchi
Keyword(s):  
Supplier Selection ◽  
Efficient Frontier ◽  
Decision Makers ◽  
Undesirable Outputs ◽  
Content Type ◽  
Organizational Goals ◽  
Monitoring Process ◽  
Proposed Model ◽  
First Time

Purpose – In this paper, the authors extend the goal-directed benchmarking theory proposed by Stewart for benchmarking and selecting suppliers. This extension is in recognition of the fact that benchmarking for suppliers is more than a pure monitoring process and includes a component of future planning. The paper aims to discuss these issues. Design/methodology/approach – In this paper, the proposed model utilizes a goal programming structure to find points on the efficient frontier which are realistically attainable by suppliers in the presence of undesirable outputs, but at the same time achieving a closer method to long-term organizational goals (as distinct from the local performance of individual suppliers). Findings – The contributions of the current paper are as follows: the proposed model considers undesirable outputs in the context of goal-directed benchmarking. The proposed model does not demand weights from the decision maker. The proposed model can be easily computerized, enabling it to serve as a decision making tool to assist decision makers. For the first time, the proposed model is applied for the supplier selection and benchmarking. Originality/value – To the best of knowledge of the authors, there is not any reference that discusses supplier selection problem and benchmarking in the presence of undesirable outputs in the context of goal-directed benchmarking.

Long-term unemployment

2020 ◽  
Vol 47 (4) ◽  
pp. 713-727
Author(s):  
Emmanuel Apergis ◽  
Nicholas Apergis
Keyword(s):  
Working Environment ◽  
Employment Relations ◽  
Content Type ◽  
Different Types ◽  
The Uk ◽  
First Time ◽  
Robustness Check ◽  
Modelling Approach

PurposeThis paper empirically explores the role of skill losses during unemployment behind firms' behaviour in interviewing long-term unemployedDesign/methodology/approachThe analysis makes use of the Work Employment Relations Survey in the UK, while it applies a panel probit modelling approach to estimate the empirical findings.FindingsThe findings document that skill losses during long-term unemployment reduce the likelihood of an interview, while they emphasize the need for certain policies that could compensate for this deterioration of skills. For robustness check, the estimation strategy survives the examination of the same predictors under different types of the working environment.Originality/valueThe original values of the work 1 combines for the first time both duration and technology as predictors of interview probability. Until now, the independent variables were used to test whether an individual has managed to exit unemployment, thus skipping the step of the interview process.

Building and branding talent hub: an outlook

2015 ◽  
Vol 47 (4) ◽  
pp. 208-213 ◽  
Author(s):  
BINITA TIWARI ◽  
Usha Lenka
Keyword(s):  
Knowledge Economy ◽  
Design Methodology ◽  
Business Success ◽  
External Market ◽  
Content Type ◽  
Organizational Goals ◽  
Challenging Tasks ◽  
Personal Competencies ◽  
The Right

Purpose – In the era of knowledge economy and global crisis, managing talent across the globe has become a strategic challenge for organizations to create long-term business success. Getting the right employees in pivotal roles at the right time is crucial for firms to gain competitive advantage. Firms confront challenges to attract the prospective employees, develop, and retain their existing ones simultaneously to deliver excellence in the marketplace. Therefore, firms are required to address the needs and expectations of their employees through the involvement of top management, and provide challenging tasks and opportunities to enhance employees’ professional, social, and personal competencies. Such employees feel motivated and become highly engaged toward their job and organizational goals. Thus, the purpose of this paper is to propose a conceptual framework to build talent hub through engaging and branding employees in the organizations. Design/methodology/approach – General review. Findings – Engaged employees act as brand representatives, harmonize with firm’s values, and reflect the same in the external market, forming a talent hub. Originality/value – This paper provides an outlook for building and branding organizations as a talent hub through valuing and engaging employees to ensure a prolonged succession for business success.

Customers’ emotional reactions in the banking industry

2015 ◽  
Vol 33 (3) ◽  
pp. 243-260 ◽  
Author(s):  
Veljko Marinkovic ◽  
Vladimir Obradovic
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Affective Commitment ◽  
Banking Industry ◽  
Emotional Reactions ◽  
Equation Model ◽  
Central Position ◽  
Content Type ◽  
Antecedents And Consequences

Purpose – The purpose of this paper is to identify antecedents and consequences of customers’ emotional reactions in the banking industry. In this context, a model based on segmenting all variables into three segments is proposed. Design/methodology/approach – The research was conducted on a sample of 211 respondents. Data analysis was conducted in AMOS 18. In order to assess the overall model fit, confirmative factor analysis (CFA) was used. To test the research hypotheses, a structural equation model was used. Findings – The research results indicate that trust, social bonds, image and service quality are statistically significant drivers of satisfaction. Of these variables, only service quality has no significant impact on affective commitment. Trust stands out as the variable with the greatest impact on customer emotional responses. Satisfaction is also an important determinant of customers’ behavioral intentions. Practical implications – Results of the present study indicate that management should pay considerable attention to strengthening intangible elements that imply the development of long-term relationships with clients. Originality/value – By designing a new model that includes antecedents and consequences of emotional reactions of customers, the present research contributes to theory in the field of services marketing. The model is characterized by its three-tier structure, whereby satisfaction and affective commitment occupy a central position.

Audience development: a cross-national comparison

2017 ◽  
Vol 30 (2) ◽  
pp. 156-172 ◽  
Author(s):  
Macarena Cuenca-Amigo ◽  
Amaia Makua
Keyword(s):  
Qualitative Methodology ◽  
Second Phase ◽  
Content Type ◽  
Cultural Aspects ◽  
National Comparison ◽  
Two Phases ◽  
Audience Development ◽  
Definition Of ◽  
The Uk

Purpose The purpose of this paper is to review the concept of audience development, analysing differences between a number of countries and identifying common elements that underlie the concept regardless of the context. Design/methodology/approach In addition to the literature review, fieldwork has been conducted in the UK, Denmark, Italy, and Spain applying qualitative methodology. The study has been structured in two phases. The first phase comprised 26 in-depth interviews with European experts in audience development while the second phase consisted of six focus groups with European experts. Findings The paper reveals differences between countries, ranging from the definition of the term audience development to the approach undertaken. Despite this, a number of aspects, independent of the context and considered key to a successful audience development, are identified. These aspects are related to the consideration of the development of audiences as a transversal long-term strategy supported by the top management of the organisation. Originality/value The value provided is twofold. First, thanks to the empirical data used, the paper analyses the socio-cultural aspects that affect the emergence of country-specific approaches to audience development and it individuates general features and ideas that contribute to the better understanding of the concept itself. Second, it is one of the few academic works carried out in Spain on this issue.

Consumers’ awareness and perceptions regarding functional dairy products in Iran

2017 ◽  
Vol 119 (2) ◽  
pp. 253-266 ◽  
Author(s):  
Marjan Bazhan ◽  
Nastaran Keshavarz-Mohammadi ◽  
Hedayat Hosseini ◽  
Naser Kalantari
Keyword(s):  
Dairy Products ◽  
Qualitative Content Analysis ◽  
Health Sector ◽  
Health Claims ◽  
Group Discussions ◽  
Content Type ◽  
Employed Women ◽  
Television Training ◽  
Almost All

Purpose Functional dairy products market has been growing steadily in Iran. Awareness and perception related to these products has an important role in consumers’ acceptance and subsequently long-term marketplace success of these products. The purpose of this paper is to fill the knowledge gap in this regard, study conducted in Iran. Design/methodology/approach The theory of social marketing served as the framework of the study. Qualitative data were collected via eight semi-structured focus group discussions (FGDs), between May and September 2014. Participants were 65 women (44 housewives and 21 employed women), aged 23-68 years, selected by purposive sampling, with a maximum diversity. All FGDs were audio recorded and transcribed verbatim. Qualitative content analysis of the data was conducted by MAXQDA®. Findings Almost all participants were unfamiliar with the term “functional dairy products,” although, some of them had consumed these products. Apart from perceiving the functional dairy products as unnecessary by some participants, some women did not trust in health claims of these products for various reasons such as distrust in food manufacturers, exposure to contradictory information, and fear of unforeseen and dangerous side effects due to taking them. The participants agreed on the need for more information from a trusted and credible source such as health professionals or authorities through different communication channels like television, training classes, shopping center, and so on. Originality/value This study provides a unique insight into consumers’ awareness and perceptions concerning functional dairy products in Iran. To the best of the knowledge, this study is the first study in this regard in Iran. Given the novelty of these products in the market, the findings could provide information for the dairy industry to expand its market and improve its profitability and reliability, as well as public health sector to design and implement intervention programs to promote functional dairy products consumption in the population.

Corporate social responsibility: a pathway to sustainable competitive advantage?

2019 ◽  
Vol 38 (1) ◽  
pp. 159-174 ◽  
Author(s):  
Syed Shujaat Ali Shah ◽  
Zia Khan
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Competitive Advantage ◽  
Banking Industry ◽  
Sustainable Competitive Advantage ◽  
Continuance Commitment ◽  
Content Type ◽  
Moderation Effect ◽  
Corporate Social

Purpose The purpose of this paper is to investigate the impact of customers’ perceptions of corporate social responsibility (CSR) on affective and continuance commitment. It analyses the moderation effect of relationship age on the CSR-commitment relationships in the banking industry of an emerging economy. Design/methodology/approach Partial least squares based structural equation modeling was used to test the proposed hypotheses in a sample of 360 respondents collected from the retail banking sector of Pakistan. Findings Customers’ CSR perceptions directly and positively influence affective and continuance commitment. The findings also confirm that relationship age is a positive moderator of the CSR-continuance commitment relationship, but does not influence the CSR-affective commitment relationship. Practical implications Marketers should use CSR activities to enhance customers’ commitment. Given the moderating role of relationship age, marketers should devise different strategies for new and long-term customers. The results clearly show that relationship age affects the CSR-continuance commitment relationship. Long-term banking customers will more likely be in a binding relationship when their banks do CSR activities and disseminate those activities to long-term customers. The study explicitly indicates that maintaining long-term customers’ base through CSR activities helps the marketers in achieving sustainable competitive advantage. Originality/value First, it is the pioneering study to empirically investigate the understudied relationship between CSR and continuance commitment. Second, it examines the moderation effect of relationship age on CSR-commitment relationships in the banking industry of an emerging economy.

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