Commentary on “Occupational identity of staff and attitudes towards institutional closure”

2014 ◽  
Vol 19 (3) ◽  
pp. 142-145
Author(s):  
Agnes Turnpenny
Keyword(s):  
Service User ◽  
Design Methodology ◽  
Service Management ◽  
Organisational Change ◽  
Occupational Identity ◽  
Community Based ◽  
High Quality ◽  
Content Type

Purpose – The purpose of this paper is to reflect on Vesala et al.'s (2014) findings on the occupational identity of staff and attitudes towards institutional closure. Design/methodology/approach – This commentary reviews some of the research around staffing, organisational hygiene and service management in countries that have already implemented deinstitutionalisation, and draws out some key considerations for countries and organisations that are planning the transition from institutions to community-based care. Findings – There is increasing evidence around approaches that are more likely to lead to positive service user and staff outcomes. Particularly person-centred active support and practice leadership have emerged as effective approaches in facilitating organisational change and high-quality services. Originality/value – Some of the experiences and practices in post-deinstitutionalisation countries around active support and practice leadership can provide valuable considerations for planning institutional closure programmes in countries currently implementing deinstitutionalisation.

From service quality to experience – and back again?

2015 ◽  
Vol 7 (1) ◽  
pp. 107-119 ◽  
Author(s):  
Jon Sundbo
Keyword(s):  
Service Quality ◽  
Design Methodology ◽  
Service Management ◽  
Service Marketing ◽  
Service Research ◽  
Experience Economy ◽  
Content Type ◽  
The Past ◽  
Functional Quality ◽  
Original Contribution

Purpose – This paper aims to analyse the movement in the focus on customers within service management and marketing theories and service research that has taken place during the past three decades. The paper addresses the question: How did we, in service research, change from emphasizing quality to emphasizing experience? Design/methodology/approach – The paper analyses developments in service and experience theories. Experience has come onto the theoretical agenda, both in its own right and as a concept within service marketing and management theory. Findings – Experience has increasingly been a concept that has replaced quality in service marketing theories. However, an independent experience economy paradigm has also emerged. Recently, the societal emphasis on productivity may lead back to functional quality re-emerges in theories; however, it will most likely be in a new version. Originality/value – This analysis is a profound theory-critical analysis of the actually very widely used concept experience in service theories. The analysis present an understanding of what experience means in these theories and how it relates to the quality concept. This is an original contribution to a deeper understanding of service marketing and service quality theories.

Is awareness of credit sources prerequisite for their use? A study of rural Assam

2018 ◽  
Vol 12 (1) ◽  
pp. 131-146
Author(s):  
Tiken Das
Keyword(s):  
Rural Areas ◽  
Design Methodology ◽  
Econometric Model ◽  
Social Indicators ◽  
Critical Question ◽  
Community Based ◽  
Informal Credit ◽  
Content Type ◽  
Community Based Organizations

Purpose The purpose of this paper is to analyze the determinants of awareness and use of credit sources. The paper attempts to answer the critical question: is awareness of credit sources prerequisite for their use? Design/methodology/approach This study is conducted in Assam, India, and uses a two-stage econometric model to reduce possible selection bias. Findings This study argues that awareness of credit sources may be a necessary but not sufficient prerequisite for use. It is found that, in general, formal, semiformal and informal sources attract different classes of the population with respect to economic and social indicators. Research limitations/implications The study recommends expanding the scope of semiformal and informal credit sources in rural areas of Assam only for income generating activities with proper market linkages. The possible limitation of the study can be due to exclusion of the role of traditional community-based organizations in rural Assam while analyzing the awareness and use of credit sources. Originality/value The study contributes to the literature by assessing the probable differences among formal, semiformal and informal credit sources with respect to their determinants of awareness and use.

Researchers' judgment criteria of high-quality answers on academic social Q&A platforms

2020 ◽  
Vol 44 (3) ◽  
pp. 603-623 ◽  
Author(s):  
Lei Li ◽  
Chengzhi Zhang ◽  
Daqing He ◽  
Jia Tina Du
Keyword(s):  
Design Methodology ◽  
Information Science ◽  
Value Added ◽  
Quality Criteria ◽  
Social Networking Site ◽  
Library And Information Science ◽  
High Quality ◽  
Content Type ◽  
Second Stage

PurposeThrough a two-stage survey, this paper examines how researchers judge the quality of answers on ResearchGate Q&A, an academic social networking site.Design/methodology/approachIn the first-stage survey, 15 researchers from Library and Information Science (LIS) judged the quality of 157 answers to 15 questions and reported the criteria that they had used. The content of their reports was analyzed, and the results were merged with relevant criteria from the literature to form the second-stage survey questionnaire. This questionnaire was then completed by researchers recognized as accomplished at identifying high-quality LIS answers on ResearchGate Q&A.FindingsMost of the identified quality criteria for academic answers—such as relevance, completeness, and verifiability—have previously been found applicable to generic answers. The authors also found other criteria, such as comprehensiveness, the answerer's scholarship, and value-added. Providing opinions was found to be the most important criterion, followed by completeness and value-added.Originality/valueThe findings here show the importance of studying the quality of answers on academic social Q&A platforms and reveal unique considerations for the design of such systems.

Adjusting to the unexpected

2015 ◽  
Vol 21 (4) ◽  
pp. 421-438
Author(s):  
Ajay K. Jain ◽  
Sherry Sullivan
Keyword(s):  
Literature Review ◽  
Citation Analysis ◽  
Thematic Analysis ◽  
Design Methodology ◽  
Google Scholar ◽  
High Quality ◽  
Content Type ◽  
Management History

Purpose – This study aims to provide a literature review of the 56 articles published in the Journal of Management History (JMH) from 2000 to 2004. Design/methodology/approach – The authors conducted a thematic analysis using the categories of person, topic or event to classify articles as well as a citation analysis using Google Scholar. Findings – The number of articles published from 2000 to 2004 was almost 50 per cent fewer than published in the previous five years, and citation rates were lower. Originality/value – Results suggest that high-quality articles focused on persons or topics are more likely to be published in the JMH.

scholarly journals A community arts programme for older people: an evaluation

2016 ◽  
Vol 20 (1) ◽  
pp. 22-28 ◽  
Author(s):  
Theodore Stickley ◽  
Ada Hui ◽  
Gary Souter ◽  
Danielle Mills
Keyword(s):  
Focus Group ◽  
Older People ◽  
Design Methodology ◽  
Community Arts ◽  
Focus Group Interviews ◽  
Community Based ◽  
Content Type ◽  
Social Stereotypes ◽  
The Arts ◽  
Group Interviews

Purpose – The purpose of this paper is to present an evaluation of a community-based arts programme for older people in Nottinghamshire. Design/methodology/approach – The evaluation was conducted using a combination of pre- and post-initiative quantitative questionnaires and qualitative focus group interviews. This paper focuses upon the findings from the focus groups. Findings – Participants reported feeling more positively about ageing and being more motivated to pursue new opportunities at the end of the programme. Five themes emerged from the focus group interviews, namely age and ageing, the finished product, new opportunities, aspirations and the future and personal benefits. These related to increased confidence, having greater creative expression, meaningful occupation and opportunities for socialisation. Social implications – The programme was found to be successful in helping individuals feel more positive about their age, to feel more confident and motivated, to engage with others through mutual creativity, as well as to challenge negative social stereotypes of older people. Originality/value – The paper will be of relevance and value to those working with older people and those with an interest in the arts. This evaluation demonstrates the diversity of the older population with older citizen’s voices being at the heart of the programme.

Socio-cultural web and environmentally-driven community entrepreneurship: a portrayal of Abia Ohafia community in South-Eastern Nigeria

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ebere Ume Kalu ◽  
Lp Dana
Keyword(s):  
Social Capital ◽  
Cultural Capital ◽  
Design Methodology ◽  
Local Community ◽  
Social Needs ◽  
Community Based ◽  
Push Factors ◽  
Content Type ◽  
Social And Cultural Capital ◽  
Wide Scale

Purpose This study is aimed at providing a deduction on the necessity of social and cultural capital for entrepreneurial outcomes on a community-wide scale. Design/methodology/approach There is a drift from an individualised form of entrepreneurship to community-based entrepreneurship with a grand focus on social needs of current and emergent nature. This study is both archival and exploratory and has pictured culture and communality as drivers that are needful for enterprising communities. Findings This paper finds communality, social network, social capital and trust as push-factors for community-based entrepreneurship and development drives. Originality/value This study is an original exposé on the Abia Ohafia community’s Model of community-based entrepreneurship which thrives on strong institutions (like the Age Grade System) and age-long practices that have built trust and stability. This local community through its networks, culture and communalities creates relationships, rational innovation, consensual leadership and participatory followership under which resources, opportunities and solutions are deliberately advanced for meeting social and community purposes.

Towards quality consumption

2019 ◽  
Vol 31 (4) ◽  
pp. 602-617 ◽  
Author(s):  
Erika Hlédik ◽  
Dávid Harsányi
Keyword(s):  
Sample Size ◽  
Design Methodology ◽  
Online Survey ◽  
Large Sample Size ◽  
Measurement Scales ◽  
Consumer Group ◽  
High Quality ◽  
Content Type ◽  
The Past ◽  
Wine Experts

Purpose Hungarian wine culture has been developing steadily over the past decades. The number of wineries offering quality wine is growing as consumer interest in quality consumption increases. The purpose of this paper is to study the segmentation of the Hungarian wine consumers based on their purchase habits and preferences to identify how this shift towards quality consumption is represented in these segments. Design/methodology/approach An online survey was conducted in Hungary. Nearly 28,000 consumers filled in the questionnaire. The TwoStep Cluster analysis could handle the large database and variables measured on different measurement scales. Findings The growing interest towards quality wine in the market is reflected in the study’s segmentation results. The large sample size made it possible to identify a special Hungarian wine consumer group, which has different buying habits than traditional wine consumer segments. Four segments were evolved: ordinary wine consumers, unsophisticated wine consumers, wealthy wine-experts and open-minded consumers. The last two segments seem to be the most valuable groups for high-quality wine producers. Originality/value The sample size allowed a relatively novel segmentation, whereby the preferences and purchasing habits of smaller, high-quality wine consumer groups became measurable.

scholarly journals Mapping post-diagnostic dementia care in England: an e-survey

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rachael Frost ◽  
Kate Walters ◽  
Jane Wilcock ◽  
Louise Robinson ◽  
Karen Harrison Dening ◽  
...  
Keyword(s):  
Design Methodology ◽  
Dementia Care ◽  
Community Based ◽  
Content Type ◽  
The United Kingdom ◽  
Mailing Lists ◽  
Wide Range ◽  
Survey Responses ◽  
Practical Implications ◽  
Pathways Of Care

PurposePost-diagnostic dementia care is often fragmented in the United Kingdom, with great variation in provision. Recent policies suggest moving towards better community-based care for dementia; however, little is known on how this care is delivered. This study aimed to map the post-diagnostic dementia support provided in England a decade after the introduction of a National Dementia Strategy.Design/methodology/approachA mixed-methods e-survey (open Nov 2018–Mar 2019) of dementia commissioners in England recruited through mailing lists of relevant organisations was conducted. The authors descriptively summarised quantitative data and carried out thematic analysis of open-ended survey responses.Findings52 completed responses were received, which covered 82 commissioning bodies, with representation from each region in England. Respondents reported great variation in the types of services provided. Information, caregiver assessments and dementia navigation were commonly reported and usually delivered by the voluntary sector or local authorities. Integrated pathways of care were seen as important to avoid overlap or gaps in service coverage. Despite an increasingly diverse population, few areas reported providing dementia health services specifically for BME populations. Over half of providers planned to change services further within five years.Practical implicationsThere is a need for greater availability of and consistency in services in post-diagnostic dementia care across England.Originality/valuePost-diagnostic dementia care remains fragmented and provided by a wide range of providers in England.

Changing the font size on recovery: a co-produced dialogue between service user and psychologist

2019 ◽  
Vol 23 (1) ◽  
pp. 47-52
Author(s):  
Meg Barrett ◽  
Ruth Lewis-Morton
Keyword(s):  
Service User ◽  
Design Methodology ◽  
Inpatient Setting ◽  
Font Size ◽  
Content Type ◽  
Conversational Narrative

Purpose The purpose of this paper is to co-produce the meaning of the word recovery and highlight the challenges to recovery in a secure inpatient setting. Design/methodology/approach A conversational narrative between a service user and psychologist focussed on the topic of recovery. Findings It is a reflective account, therefore no findings are required. Originality/value This is a co-produced paper highlighting a service user’s and psychologist’s perspectives on recovery.

The transformative community-based humanitarian service ecosystem

2019 ◽  
Vol 9 (3) ◽  
pp. 410-437 ◽  
Author(s):  
Yolanda Obaze
Keyword(s):  
Dynamic Model ◽  
Service Management ◽  
Service Research ◽  
Loop Model ◽  
Community Based ◽  
Underserved Communities ◽  
Content Type ◽  
Causal Loop ◽  
Value Propositions ◽  
Service Ecosystems

Purpose The purpose of this paper is to explore the humanitarian service management categories that influence long-term transformation within complex community-based service ecosystems. Design/methodology/approach This study utilizes mixed methods to present a dynamic model that provides insight into the complexities of supplying, distributing and transporting charitable resources to underserved communities. The interdisciplinary study draws on the theory of service-dominant logic and service science, presents critical elements of transformative service research and uses system dynamics approach to propose a visual causal loop model. Findings This study develops a dynamic model for studying humanitarian service and value propositions in underserved communities. This paper combines the extant literature to emphasize key humanitarian service categories that influence, and are influenced by, service exchanges within community-based contexts. Research limitations/implications This paper is limited in providing quantitative methods in analyzing the case study data. However, the research is still helpful in providing acumen via the causal loop diagram to specifically look into each variable and see their cause and effect relationships in the community-based ecosystem. The research represents an opportunity to model the humanitarian aid and relief scenarios to help make more effective decision-making interventions. Practical implications The model serves as a managerial tool to determine critical services that optimize resource utilization within the community-based service ecosystems. Insights from this research are broadly applicable to the contexts of humanitarian logistics and supply chain management (HLSCM) solutions for community-based ventures. Originality/value This paper conceptualizes how the management of service-for-service exchanges, logistics services and charitable donation management provides transformational humanitarian services and value propositions within underserved communities. This study further provides fundamental contributions by addressing research gaps in the HLSCM domain by supporting service research and the community-based context.

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