The impact of a readiness program for implementing and sustaining continuous improvement processes

2016 ◽  
Vol 28 (6) ◽  
pp. 869-886 ◽  
Author(s):  
Carmen Jaca ◽  
Luis Paipa-Galeano ◽  
Elisabeth Viles ◽  
Ricardo Mateo
Keyword(s):  
Continuous Improvement ◽  
Design Methodology ◽  
Case Study Methodology ◽  
Content Type ◽  
Structured Activities ◽  
Study Methodology ◽  
Motivation To Participate ◽  
The Impact

Purpose The purpose of this paper is to describe a readiness programme designed to increase employees’ awareness of order and cleanliness as a way of building the necessary foundation for implementing and sustaining continuous improvement processes. In this paper, the authors propose a new readiness programme based on the principles of 5S, with the aim of strengthening employees’ motivation and involvement prior to 5S being implemented. Design/methodology/approach The research is based on case study methodology, followed by a programme of four structured activities. The validity of the programme is shown through the implementation of the activities in two different organizations. Findings The readiness programme was applied before 5S was successfully implemented. The degree of awareness and motivation of the programme participants improved as a result of these activities. Moreover, the activities increased people’s motivation to participate in improvement activities. Originality/value Applying a readiness programme before implementing 5S can help organizations to achieve and sustain improvement activities, thus increasing worker commitment and motivation.

scholarly journals An analysis of a structured benchmarking project

2019 ◽  
Vol 26 (5) ◽  
pp. 1431-1450 ◽  
Author(s):  
Ahmad Abdullah Al Nuseirat ◽  
Zeyad Mohammad El Kahlout ◽  
Ahmed Abbas ◽  
Dotun Adebanjo ◽  
Prattana Punnakitikashem ◽  
...  
Keyword(s):  
Design Methodology ◽  
Academic Research ◽  
Case Study Methodology ◽  
Content Type ◽  
External Stakeholders ◽  
Study Methodology ◽  
Project Data ◽  
First Time ◽  
Practical Implications

Purpose The purpose of this paper is to investigate a benchmarking project carried out by the Dubai Electricity and Water Authority (DEWA) as part of a structured benchmarking initiative. The project was based on the TRADE benchmarking methodology and this paper examines the tools, activities and outcomes that relate to each stage of the adopted methodology. Design/methodology/approach This study is based on case study methodology. Data were collected from various sources including analysis of project reports written by DEWA’s benchmarking team reporting on their activities during the project. Data were also collected from four project presentations given at different stages of the project. In addition, the research team held three meetings with the DEWA benchmarking team at different stages of the benchmarking project. Findings The results show the key challenges and successes faced during each stage of the benchmarking project. It indicates the actions taken to overcome the challenges and the role played by internal and external stakeholders in facilitating the success of the benchmarking project. Practical implications The study presents information that would guide organisations that wish to carry out a benchmarking project – and particularly those implementing benchmarking for the first time. The study provides a summary of the key lessons learnt by DEWA’s benchmarking team as a guide for other organisations. Originality/value Academic research has not adequately examined and analysed the stage-by-stage elements of a benchmarking project from the perspective of the implementing organisation. This study addresses this gap by detailing and analysing the experiences of a benchmarking project by tracking the stage-by-stage activities of the benchmarking team.

scholarly journals Xenic insurance company: ethical dilemma of an employee

2019 ◽  
Vol 13 (2) ◽  
pp. 24-29
Author(s):  
Naval Garg
Keyword(s):  
Health Policy ◽  
Ethical Dilemma ◽  
Design Methodology ◽  
Original Work ◽  
Insurance Company ◽  
Case Study Methodology ◽  
Content Type ◽  
Group Health ◽  
Study Methodology

Purpose This paper aims to depict the ethical dilemma of an employee in an insurance company who analyzed the group health policy of a major private telecommunication company. He noticed striking discrepancies and reported the findings to his superior. Design/methodology/approach Case study methodology is used for this study. Findings This paper reported the ethical dilemma faced by the employee. Originality/value This is an original work to the best of the author’s knowledge.

Dual branding: a case study of Wyndham

2018 ◽  
Vol 1 (3) ◽  
pp. 240-257 ◽  
Author(s):  
Giulio Ronzoni ◽  
Edwin Torres ◽  
Juhee Kang
Keyword(s):  
Design Methodology ◽  
Financial Economic ◽  
Theory And Practice ◽  
Case Study Methodology ◽  
Content Type ◽  
Body Of Knowledge ◽  
Study Methodology ◽  
Depth Interviews ◽  
Analysis Choice

Purpose The purpose of this paper is to analyze the theory and implementation of dual branding. The authors explore whether dual branding is a positive choice for two hotel brands belonging to the same firm and operating under the same roof, in this case, a Wyndham and a Wyndham Garden branded property. Design/methodology/approach A case study methodology was employed. In-depth interviews were conducted with managers regarding their decisions and implementation of a dual branding strategy. Findings The authors reveal the organizational, operational, technical, marketing, financial, economic and technological challenges experienced before, during and after the dual branding transition. Moreover, they reveal the results of the implementation and its consequences to the hotel and its customers. A conceptual model is presented with the goal of assisting and facilitating the investigation, analysis, choice and implementation of dual branding by hoteliers. Originality/value The present research expands the existing body of knowledge, bridges the theory and practice of branding in the lodging sector, advances dual branding theory and provides insightful implications for scholars and managers alike.

Transparency and the rhetorical use of citations to Robert Yin in case study research

2019 ◽  
Vol 27 (1) ◽  
pp. 44-71 ◽  
Author(s):  
Maurizio Massaro ◽  
John Dumay ◽  
Carlo Bagnoli
Keyword(s):  
Design Methodology ◽  
Case Study Research ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Research ◽  
Study Methodology ◽  
Citation Practices ◽  
Design And Methods ◽  
Structured Literature Review

PurposeThis paper aims to analyse “how”, “why” and “where” authors use citations of Robert Yin’s classic text, Case Study Research: Design and Methods, to determine the application of methodological transparency in published case study research.Design/methodology/approachThe analysis is conducted using a structured literature review methodology.FindingsThe results reveal problems of obliteration by incorporation, miscitations, appeals to ethos, rhetorical convenience and a shadow effect, also known as adumbration. The authors argue that case study research relying, either in full or in part, on Yin’s methodology should transparently describe how and which parts of the methodology have been applied. Thus, the conclusions signal some opportunities for improving transparency in the use of citations in case study research.Research limitations/implicationsThe analysis highlights behaviours that may lead researchers to questionable findings due to a lack of methodological transparency in developing case study research, along with some recommendations for avoiding such problems. Improving transparency is useful for readers to understand what was done, for reviewers and editors to evaluate the research, and to guide other researchers who wish to conduct case study research.Originality/valueThis research compares citation practices in case study research in accounting and management with a focus on citations of Robert Yin. The results build on previous studies that analyse how scholars apply case study methodology that encourages researchers to adopt greater transparency.

Supply chains and COVID-19: impacts, countermeasures and post-COVID-19 era

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Atif Saleem Butt
Keyword(s):  
Supply Chain ◽  
Structured Interviews ◽  
Senior Managers ◽  
Supply Chain Disruptions ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Methodology ◽  
The Impact ◽  
Opening Up

PurposeThis paper explores the steps/countermeasures taken by firms to address supply chain disruptions in the wake of COVID-19.Design/methodology/approachThis study employs a case study methodology and employs 46 semi-structured interviews with senior managers of the three buying firms, four distribution centres and four supplying firms based in four countries (Pakistan, Sri Lanka, China and India).FindingsResults reveal that manufacturers are refining production schedules to meet the production challenges. Distributors are working with secondary suppliers to meet the inventory shortage. Finally, supplying firms are evaluating the impact of demand, focusing on short-term demand-supply strategy, preparing for channel shifts, opening up additional channels of communication with key customers, understanding immediate customer’s demand and priorities and finally becoming more agile.Research limitations/implicationsThere are some limitations to this study. First, the results of this study cannot be generalized to a wider population. Second, this study explores the interpretations of senior managers based in four Asian countries only.Practical implicationsSupply chain firms can use these findings to understand how COVID-19 is affecting firms. Firms can also use the suggestions provided in this study to mitigate the impact of COVID-19 and make the best out of this pandemic.Originality/valueThis study contributes to the supply chain disruption literature by exploring the robust countermeasure taken by supply chain firms amid COVID-19 outbreak. In particular, it explores such countermeasures from the perspective of three different entities (buyer, supplier and distributor) based in four different countries in the South Asian region.

Where there is smoke there is fire: front running at MAC and DICE securities Pakistan

2020 ◽  
Vol 27 (2) ◽  
pp. 493-504
Author(s):  
Tooba Akram ◽  
Saadia Irfan
Keyword(s):  
Insider Trading ◽  
Design Methodology ◽  
Case Study Methodology ◽  
Content Type ◽  
Descriptive Case Study ◽  
Fire Front ◽  
Front Running ◽  
Study Methodology ◽  
Newly Hired

Purpose This case captures the experience of the newly hired investigation officer (IO) at the SECP, who crafts a front running case focused on the ethical transgressions by equity trader and KATS operator, at a famous brokerage house named Mir Ali Chaudhary Securities (MAC) Securities and three traders at DICE in Pakistan. The case outlines the whole series of investigation event that took place, from the IO identifying the smoke to all the pieces of puzzle together to form collectively evidence of front running. The case outlines and probes students to think at each stage of investigation as to how to answer the general claims that insider trading should be legalized. All these questions are viewed from the perspective of Pakistan’s regulatory environment. Design/methodology/approach The authors use a descriptive case study methodology approach. Findings The investigation trial held Sidney and Aslam guilty, sentencing them to imprisonment and making them pay fine to the Securities Exchange Commission of Pakistan (SECP) worth Rs 5m and Rs 1m, respectively. Likewise, the three equity traders at DICE were sentenced to imprisonment and charged a fine of Rs. 1m each. Originality/value On March 21, 2018, Mr Sidney, the equity trader, Mr Aslam, a KATS operator at MAC Securities and three equity traders at DICE Securities (Pvt.) Ltd were convicted under Securities Act (2015) and Court of law. Sidney and Aslam were alleged of tipping off advance confidential information of their clients’ order to the three equity traders at DICE, whereas the three traders at DICE were alleged of trading shares based on the tipped information in their trading account before the MAC clients’ orders were filled.

“My only solution is to work later and sleep less”: exploring the perspectives of parenting in academia in Ontario, Canada

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tracy A. Smith-Carrier ◽  
Sarah Benbow ◽  
Andrea Lawlor ◽  
Andrea O'Reilly
Keyword(s):  
Design Methodology ◽  
Qualitative Data ◽  
Family Status ◽  
Case Study Methodology ◽  
Content Type ◽  
Post Secondary ◽  
Diversity And Inclusion ◽  
Transformative Potential ◽  
Study Methodology

PurposeThe purpose of this study is to explore the experiences of parents who have full professorial positions (in faculties of engineering and nursing) in universities in Ontario, Canada, with a particular focus on the ways in which gender shapes professors' parenting experiences.Design/methodology/approachWe employ a case study methodology involving quantitative and qualitative data collected from a survey emailed to full professors in Ontario.FindingsData from the study reveal that numerous strategies, resources (e.g. informal social support networks, supportive partners) and institutional supports (i.e. pausing the tenure clock after child birth) are required to assist academics to meet the extensive demands of their positions, while they perform caregiving responsibilities for their children.Research limitations/implicationsThe protected ground of family status is inconsistently applied in Canadian human rights policy, considerably reducing its transformative potential. Yet, while family status gains greater recognition in rights-based practice, we argue that it be added to forthcoming institutional equity, diversity and inclusion (EDI) action plans across post-secondary institutions to better ensure equity for mothers who shoulder significant paid and unpaid work responsibilities.Originality/valueWhile there is literature on parenting in academia, family status is rarely featured as an intersection of interest in EDI research. This article aims to fill this gap.

Coffee tourism in Portugal: an attraction case study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maria Gorete Dinis ◽  
Carla Salgueiro Melo ◽  
João Miguel Batista Miguéns Sousa
Keyword(s):  
Design Methodology ◽  
Applied Research ◽  
Field Of Study ◽  
Case Study Methodology ◽  
Content Type ◽  
Tourism Promotion ◽  
Science Centre ◽  
Study Methodology

Purpose This paper aims to demonstrate how attractions and experiences associated with coffee can contribute to dissemination and knowledge of its culture and to the development of coffee tourism in Portugal. Design/methodology/approach A case study methodology is applied, focusing on the Coffee Science Centre – Delta Interpretation, Scientific and Technological Promotion and Tourism Promotion Centre (CCC). Findings Results indicate that this type of attraction can be used to disseminate coffee culture by providing differentiating and enriching experiences to tourists, and most importantly, by developing tourism in a sustainable way. Originality/value This study contributes to expanding the knowledge on coffee tourism, an under-explored field of study, particularly in Portugal, where to the authors knowledge, there is no applied research within this scope.

Self‐employed craft production is embedded work

2009 ◽  
Vol 3 (4) ◽  
pp. 415-425 ◽  
Author(s):  
L. Lynda Harling Stalker
Keyword(s):  
Social Relationships ◽  
Narrative Analysis ◽  
Design Methodology ◽  
Craft Production ◽  
Global Village ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Methodology

PurposeThe purpose of this paper is to illustrate how self‐employed craft producers are embedded in social relationships.Design/methodology/approachTo explore this question, narrative analysis and case study methodology is employed.FindingsIt is found that despite doing work that speaks to local values, self‐employed craft producers in Newfoundland narrate tensions that exist between themselves and locals.Originality/valueThis paper takes on the notion of a “global village” where the local is no longer seen as important to work and labour. It contributes to the understanding of work as embedded within a place.

Corporate social responsibility practices and motivations in a peripheral country: two Portuguese illustrative cases

2014 ◽  
Vol 14 (2) ◽  
pp. 252-264 ◽  
Author(s):  
João F. Proença ◽  
Manuel Castelo Branco
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Corporate Responsibility ◽  
Design Methodology ◽  
Case Study Methodology ◽  
Content Type ◽  
Peripheral Country ◽  
Study Methodology ◽  
Corporate Social

Purpose – The purpose of the paper is to provide an illustrative picture of how large corporations in a peripheral country such as Portugal engage in corporate social responsibility (CSR) practices and discuss the motivations underlying these practices. Design/methodology/approach – In this study, a case study methodology was used to explore CSR practices and the underlying motivations in two Portuguese companies. Findings – The results obtained suggest that some specificity may be present in the way of defining corporate responsibility for society by Portuguese companies. The Portuguese companies analysed seem to display an historical preference for corporate paternalism. This suggests that moral reasons can motivate firms (and individuals within them) to engage in social responsibility activities. Research limitations/implications – This work focuses on two specific case studies, but other cases might find diverse findings. Originality/value – It adds to the scarce research on CSR by Portuguese companies by providing new empirical data. It contributes to the growing body of evidence which seems to suggest that cultural differences associated with different countries affect CSR dynamics.

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