Human capital challenges in the hotel industry of Canada: finding innovative solutions

2017 ◽  
Vol 9 (4) ◽  
pp. 402-410 ◽  
Author(s):  
Paul A. Willie ◽  
David Connor ◽  
Jordi Sole ◽  
Gabor Forgacs ◽  
Robert Grieve ◽  
...  
Keyword(s):  
Design Methodology ◽  
Hotel Industry ◽  
Academic Community ◽  
International Literature ◽  
Thought Processes ◽  
Skilled Workers ◽  
Content Type ◽  
Innovative Solutions ◽  
Market Needs ◽  
Practical Implications

Purpose This paper aims to identify possible solutions to the current and persistent challenge of attracting and retaining qualified people to work in Canada’s hotel industry. The outlook for the industry is that a critical shortage of skilled workers will continue to exist for at least the next decade. Design/methodology/approach This paper draws on the perspectives of three academics and three industry practitioners in an effort to identify root causes and possible solutions. Canadian and international literature is reviewed to establish current practices and point to gaps to be filled to meet the market needs. Recommendations are categorized by industry and academic perspectives. Findings The Canadian hotel industry faces challenges in filling job vacancies and maintaining employees in their roles. It is important for industry and academia to work collaboratively to educate the general public on the rewards and benefits of working in the Canadian hotel industry. Practical implications Many concrete strategies are suggested that individual hotel operations and the industry as a whole can implement to improve their human resource management and to entice potential employees to join the sector. Originality/value This paper adds value and contributes to the Canadian hotel industry and academia, as it represents current research and thought processes from both the academic community and the Canadian hotel industry.

scholarly journals Competences in higher education tourism internships

2019 ◽  
Vol 62 (1) ◽  
pp. 64-80 ◽  
Author(s):  
Raquel Ferreras-Garcia ◽  
Jordi Sales-Zaguirre ◽  
Enric Serradell-López
Keyword(s):  
Design Methodology ◽  
Descriptive Analysis ◽  
Hotel Industry ◽  
Hospitality Management ◽  
Job Market ◽  
Content Type ◽  
Training Activities ◽  
The Subject ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose The purpose of this paper is to examine the level of correspondence between the academic training received by students and the demands of the job market. This was achieved by analysing the competences that are developed in internships to provide useful information for universities, students and tourism companies. Design/methodology/approach A quantitative analysis was carried out using questionnaires administered to the supervisors of students on curricular internships. The level of tourism competences of students on the bachelor degree in Tourism and Hospitality Management at the School of Tourism and Hospitality Management Sant Ignasi was assessed. A descriptive analysis and comparisons of means were carried out to investigate differences in competences between students undertaking internships, according to the hotel department and category. Findings The results of the study indicate that students undertaking internships improve their competences. Whether they undertake internships in one department or another does not affect the level of achievement of most competences. However, the category of a hotel does influence the level of development of the acquired competences. Research limitations/implications A questionnaire should be administered to students on their perceptions of the achievement of competences, as this could be compared with the supervisors’ perceptions. Practical implications The study generates extremely valuable information for companies, universities and students, as it reveals which competences are attained and to what extent. Based on these results, universities can adapt their training activities and the hotel industry will have information on learning processes during internships. Originality/value The analysis provides an innovative research, a real assessment by employers of the competences attained. It also identifies the need for more research on the subject related to employers’ perceptions of the level of competences that students develop in the workplace.

Human capital challenges in the events industry of Canada: finding innovative solutions

2017 ◽  
Vol 9 (4) ◽  
pp. 424-432 ◽  
Author(s):  
Heather Clark ◽  
Frederic Dimanche ◽  
Rebecca Cotter ◽  
Donna Lee-Rosen
Keyword(s):  
Human Capital ◽  
Design Methodology ◽  
Skills Training ◽  
Life Balance ◽  
Content Type ◽  
Innovative Solutions ◽  
Future Events ◽  
Educator Perspectives ◽  
And Training ◽  
Practical Implications

Purpose This paper aims to provide perspectives on human capital challenges for the events industry in Canada. Industry and educator perspectives are featured in two segments of the paper. Design/methodology/approach This paper provides an overview of the events sector in Canada and includes a literature review clarifying key definitions and terms. Industry and educator perspectives highlight ongoing discussions related to some of the human capital challenges identified in the paper. Findings This paper explores challenges related to human capital such as the pressures of working in the events industry and finding a work – life balance given the demands of the profession. Human capital challenges related to the preparedness of professionals and the need for continued certification and training are also discussed. A potential solution considers licensing and industry-wide certification. Consideration of the benefits and requirements of industry-wide certification and licensing is ongoing. Practical implications This paper emphasizes the need for cooperation between industry and educators to ensure that new events professionals have the necessary skills training and can recognize the need to contribute to the events industry throughout their careers. Originality/value This paper considers perspectives from education and industry and emphasizes challenges that are relevant and current for existing and future events professionals in Canada.

Does organisational culture determine performance differentials in the hospitality industry? Evidence from the hotel industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Samira Seidu ◽  
Abigail Opoku Mensah ◽  
Kassimu Issau ◽  
Aborampah Amoah-Mensah
Keyword(s):  
Design Methodology ◽  
Hospitality Industry ◽  
Hotel Industry ◽  
Organisational Culture ◽  
Significant Relation ◽  
Content Type ◽  
Key Stakeholders ◽  
Excellence Theory ◽  
Practical Implications ◽  
Structured Questionnaire

PurposeThe purpose of the study is to examine performance differentials in the hospitality industry through organisational culture.Design/methodology/approachThe study adopted the positivism philosophy, thus relying on the quantitative approach. A structured questionnaire was deployed to gather data from 162 sampled respondents.FindingsThe study finds that mission, involvement and consistency as dimensions of organisational culture have a significant positive relationship with performance of the hotels. However, adaptability as an organisational culture dimension has no statistically significant relation with performance.Practical implicationsThrough this study, key stakeholders in the hospitality industry will understand that deploying organisational culture in businesses is important in enhancing performance of businesses.Originality/valueThe study is underpinned by the organisational excellence theory, and its main contribution to the literature is by proposing that when firms deploy excellent cultural attributes, their performance will improve.

Determinants of immigrant self-employment in Spain

2015 ◽  
Vol 36 (6) ◽  
pp. 895-911 ◽  
Author(s):  
Begoña Cueto ◽  
Vanesa Rodríguez Álvarez
Keyword(s):  
Design Methodology ◽  
Labour Force ◽  
Descriptive Analysis ◽  
Labour Force Survey ◽  
Older Individuals ◽  
Skilled Workers ◽  
Region Of Origin ◽  
Content Type ◽  
Self Employment ◽  
Practical Implications

Purpose – The purpose of this paper is to examine immigrant self-employment in Spain. The study aims to determine the likelihood of immigrants being self-employed, the differences between Spaniards and immigrants in terms of self-employment and differences among immigrants from different regions of origin. Design/methodology/approach – Data from the Labour Force Survey for 2005-2011 are used for a descriptive analysis of self-employment. Logit regressions allow us to study the determinants of immigrant self-employment. Findings – Unlike research conducted in other countries, the rate of immigrant self-employment in Spain is lower than that of nationals, although differences exist according to the region of origin. Men and older individuals are more likely to be self-employed. Those with higher levels of education are also more likely to be self-employed – this may be attributable to the decreased availability of skilled positions for immigrants. Research limitations/implications – The sample size does not allow for differential analyses regarding the region of origin or the existence and influence of enclaves. Practical implications – Self-employment may be an opportunity for immigrants to improve their position in the labour market, especially in the case of highly skilled workers. Originality/value – In Spain, analyses of immigrant self-employment are rare and generally focus on case studies. However, this study covers the whole population within a highly specific economic situation.

scholarly journals How to reinvent the High Street: evidence from the HS2020

2017 ◽  
Vol 10 (4) ◽  
pp. 380-391 ◽  
Author(s):  
Costas Theodoridis ◽  
Nikos Ntounis ◽  
John Pal
Keyword(s):  
Decision Making ◽  
Design Methodology ◽  
Academic Community ◽  
Discussion Paper ◽  
Content Type ◽  
High Street ◽  
Decision Making Processes ◽  
The Uk ◽  
Practical Implications ◽  
Do So

Purpose The purpose of the paper is to present and critically discuss the findings of the ESRC-funded HS2020 project. The aim is to discuss the retail-led change that has happened to the High Streets that participated to the project that, in some cases, is revolutionary and is leading to the reinvention of the place. To do so reference is made to various retail change theories discussing both institutional and consumer-led change. Design/methodology/approach This is a discussion paper on the findings of the HS2020 project. Findings The major finding reported in this paper is that the reinvention is a natural learning process that involves the comprehension of change and the development of knowledge that will lead to the reinvention of the High Street. Research limitations/implications The findings of the research are based on data that were collected from a total of ten towns across the UK. Practical implications The paper suggests that to reinvent the High Street the stakeholders that are involved in the place decision-making processes they should embrace the change as a natural development and try to understand and learn from it rather than resisting to it. The HS2020 project provides a comprehensive guide of the areas that change can be managed and if it happens it can facilitate the reinvention. Originality/value The paper is relevant to the academic community, as it offers insight to the theories of retail change, and to the practitioners, as it provides evidence as to how to deal with the change that happens to the High Streets.

An innovative solution to leverage meaningful work to attract, retain and manage Generation Y employees in Singapore’s hotel industry

2019 ◽  
Vol 11 (2) ◽  
pp. 204-216 ◽  
Author(s):  
Kim-Lim Tan ◽  
Tek-Yew Lew ◽  
Adriel K.S. Sim
Keyword(s):  
Positive Psychology ◽  
Generation Y ◽  
Design Methodology ◽  
Hotel Industry ◽  
Meaningful Work ◽  
International Literature ◽  
Content Type ◽  
Gen Y ◽  
Innovative Solution ◽  
Attraction And Retention

Purpose This paper aims to identify a possible solution as to how meaningful work could be considered as a lever in attracting and retaining Generation Y (Gen-Y) employees to work in the Singapore hotel industry. Design/methodology/approach This paper draws on the perspectives of earlier conceptual papers by Chacko et al. (2012) and Solnet and Hood (2008) in an effort to identify root causes and a possible solution. The context of Singapore and the international literature are also reviewed to establish theoretical and practical gaps that need to be filled. Findings The results from this study can be used as a guide to enable hotels to improve the attraction, retention and management of Gen-Y employees. This is crucial in hotels where many properties are facing challenges in attracting and retaining hotel employee talent. Originality/value The paper provides a fresh examination of the characteristics and behaviours of Gen-Y employees, as well as suggests an improved organizational approach to attraction and retention. This methodology includes an element of positive psychology, in the form and experience of meaningful work.

Challenges to implement innovative ideas and practices

2016 ◽  
Vol 8 (4) ◽  
pp. 490-495
Author(s):  
Rumki Bandyopadhyay
Keyword(s):  
Design Methodology ◽  
Hospitality Industry ◽  
Structured Interview ◽  
Hotel Management ◽  
General Manager ◽  
Content Type ◽  
Innovative Solutions ◽  
Innovation Processes ◽  
Practical Implications

Purpose The purpose of this paper is to explore the key challenges related to innovation in the hospitality industry specific to the ITC Welcome Group’s Fortune Park Centre Point, Jamshedpur. This paper also presents possible solutions to these challenges. Design/methodology/approach The study is based on a semi-structured interview with the General Manager, ITC Welcome Group’s Fortune Park Centre Point, Jamshedpur. The purpose was to explore an open-ended strategic question: what are the key challenges in the implementation of innovative ideas and practices in the hospitality industry? And what are the ways to improve the innovation processes in the hospitality industry? Findings The paper provides valuable information on hotel management and operations and outlines innovative solutions to key challenges in Fortune Park Centre Point, Jamshedpur. Practical implications The paper highlights the operative approaches to key challenges, especially the tailor-made training and philosophy for overcoming workforce barriers. Originality/value The paper draws on practitioner perspectives and observations to explain how Fortune Park Centre Point, Jamshedpur, secures operational success. This paper will be of interest to practitioners, educators, researchers, industry leaders and students.

Preparing for the future

2019 ◽  
Vol 35 (12) ◽  
pp. 30-32
Keyword(s):  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
Disruptive Technology ◽  
Skilled Workers ◽  
Content Type ◽  
Disruptive Technologies ◽  
Pertinent Information ◽  
The Impact ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Middle-skilled workers are the ones most likely to suffer due to disruptive technologies. This briefing considers the impact of disruptive technology, and looks at possible strategies for helping those workers find new employment. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Facilities management education in the Four Asian Dragons: a review

Facilities ◽  
2019 ◽  
Vol 37 (11/12) ◽  
pp. 723-742
Author(s):  
Joseph Lai ◽  
Kung-Jen Tu ◽  
Jonathan K.M. Lian ◽  
Jun Ha Kim
Keyword(s):  
Design Methodology ◽  
Facilities Management ◽  
Content Type ◽  
Team Members ◽  
Face To Face ◽  
Extensive Search ◽  
The Status ◽  
Master Level ◽  
Market Needs ◽  
Practical Implications

Purpose This paper aims to reveal and compare the characteristics of the facilities management (FM) education programs in Hong Kong, Taiwan, Singapore and South Korea (i.e. the Four Asian Dragons) and makes suggestions for their future development. Design/methodology/approach A team consisting of academics from the Four Asian Dragons held a face-to-face meeting to discuss and define the scope and framework of the review, followed by an extensive search to identify literature and information germane to the study. Individual parts of reviews, prepared by the team members for their respective places, were cross-reviewed before refinement and consolidation into the current paper. Findings The term “facility (or facilities) management” appears in most of the programs reviewed, but terms such as “environment” and “property” also appear in some programs’ titles. The programs reviewed range from certificate level to doctorate level; those between diploma level and master level are more common. Most of the programs have obtained professional accreditations, but some are accredited by FM-related rather than FM-specific professional bodies. Research limitations/implications Further research should investigate issues such as the performance of the programs reviewed, extent to which they have met the market needs and how they compare with the counterparts in other regions (e.g. Europe, America). For such research, the process of the study reported here and its findings about the status quo of the programs can serve as references. Practical implications To strengthen FM as a well-established discipline, it is imperative to have the programs accredited by FM-specific professional bodies. Originality/value Providing the first-ever international review on the major FM programs in Asia, this paper is useful to program planners, educators and researchers in the FM field.

Country-of-operation and brand images: evidence from the Chinese hotel industry

2017 ◽  
Vol 29 (7) ◽  
pp. 1814-1833 ◽  
Author(s):  
Seonjeong (Ally) Lee ◽  
Haemoon Oh ◽  
Cathy H.C. Hsu
Keyword(s):  
Design Methodology ◽  
Brand Image ◽  
Country Of Origin ◽  
Hotel Industry ◽  
Powerful Predictor ◽  
Content Type ◽  
Price Perception ◽  
Moderating Role ◽  
Practical Implications

Purpose Building upon previous research on country-of-origin. This study aims to investigate whether the effects of country-of-origin extend to the hotel industry, based on associative network and signaling theories. Design/methodology/approach Based on a self-administered survey with tourists in China, this paper investigates antecedents and outcomes of hotel brand image and the moderating role of a hotel’s brand origin. Findings Results reveal country, city and industry images positively influence hotel brand image. Hotel brand image then influences price perception, quality perception and overall satisfaction. Practical implications Country-of-operation image remains a relevant, powerful predictor of brand image; thus, hotels need to carefully manage country-of-operation image. Originality/value This paper incorporates and establishes the role of country-of-operation image on hotel brand image.

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