Fuzzy set theory application to the total quality management: National Brazilian Quality Award

Author(s):  
E.P. Paladini
2005 ◽  
Vol 11 (1) ◽  
pp. 121-133
Author(s):  
Ana-Marija Vrtodušić Hrgović

Snažna je konkurencija na tržištu uvjetovala razvoj novog pristupa upravljanju poznatog kao Upravljanje potpunom kvalitetom (TQM - Total Quality Management). Zbog važnosti koju kvaliteta ima u postizanju konkurentske prednosti i u hotelskoj su se industriji počeli primjenjivati sustavi upravljanja potpunom kvalitetom. Prilikom uvođenja ovih sustava hotelska poduzeća mogu koristiti različite pristupe koje će prilagoditi svojim uvjetima poslovanja. Pri tome se mogu koristiti tzv. "TQM standardi ili okviri" tj. nacionalni ili međunarodni standardi i nagrade za kvalitetu, a zbog svoje su široke primjene u radu dati okviri koje nudi međunarodni standard ISO 9001:2000 te modeli poslovne izvrsnosti Malcolm Baldrige National Quality Award i European Quality Award.


2016 ◽  
Vol 23 (3) ◽  
pp. 651-673 ◽  
Author(s):  
Anoop Kumar Sahu ◽  
Saurav Datta ◽  
S.S. Mahapatra

Purpose – Supply chains (SCs) have become increasingly vulnerable to catastrophic events/disruptions that may be natural or man-made. Hurricanes, tsunamis and floods are natural disasters, whereas man-made disasters may be strikes, terrorist attacks, etc. Failure at any point in the SC network has the potential to cause the entire network to fail. SCs must therefore be properly designed to survive well in the disruption scenario. The capability of successful survival (of the firm’s SC) against those adverse events/happenings is termed as resilience; and, the SC designed under resilience consideration is called a resilient SC. Effective supplier selection is considered as a key strategic consideration in SC management. It is felt that apart from considering traditional suppliers selection criterions, suppliers’ resiliency strategy must be incorporated while selecting a potential supplier which can provide best support to the firm even in the disaster/disruption scenario. The purpose of this paper is to focus aspects of evaluation and selection of resilience supplier by considering general as well as resiliency strategy, simultaneously. Design/methodology/approach – In this work, subjectivity associated with ill-defined (vague) evaluation information has been tackled through logical exploration of fuzzy numbers set theory. Application of VIKOR embedded with fuzzy mathematics has been utilized here. Sensitivity analysis has been performed to reflect the effect of decision-makers’ (DM) risk bearing attitude in selecting the best potential supplier in a resilient SC. A case empirical example has also been presented. Findings – The work attempts to focus on a decision-making procedural hierarchy towards effective supplier selection in a resilient SC. The work exhibits application potential of VIKOR method integrated with fuzzy set theory to select potential supplier based on general strategy as well as resiliency strategy. The final supplier selection score (obtained by considering general strategy) and that of obtained by analyzing resiliency strategy have been combined to get a final compromise solution. The decision-support framework thus reported here also considers DMs’ risk bearing attitude. Practical implications – The study bears significant impact to the industry managers who are trying to adapt resiliency strategy in their SC followed by potential supplier selection in the context of resilient SC. Originality/value – Exploration of VIKOR embedded with fuzzy set theory towards suppliers’ evaluation and selection by considering general and resiliency criteria both. The decision-support module(s) adapted in this paper considers DMs’ risk bearing attitude to arrive the best compromise solution.


1992 ◽  
Vol 00 (6) ◽  
pp. 4-4
Author(s):  
Joseph D. Geller

With such topics as ISO-9000, TQM (Total Quality Management) and with the Maicolm Baldridge Quality Award being mentioned these days, it may not be long before instrument calibration becomes an issue in your laboratory. Among the many important areas governed will be magnification accuracy of optical microscopes, TEMs, and SEMs, The following brief discussion probes the rather complex subject of SEM magnification accuracy.


2010 ◽  
Vol 4 (2) ◽  
pp. 83
Author(s):  
. Masduki

Rate of business competitive and customer voices changing give a stress to an organization to produce a high product quality and also a good management. Award model of quality management is a system model of quality that's used to measure reaching and testing, A fit management model of quality to be usedt o businesse nvironmenti n Indonesia.T his researchw as done using steps, whose are deep analysis and sistematic on award totally quality management which is implemented in progressed country (Deming price, Malcolm Baldrige, and European Foundationf or Quality Management) D, eveloping of totally quality management model and measwing to conn€ction among the empirie model of data that have got by sample in a company and also give recommendation of implementing total quality management based on developed model. The result of this research is hoped to answer a question connecting with work planning of implementing total quality management of organization in Indonesia.


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