A Deeper Examination of Social Skill
The relational astuteness that underlies brokerage process and knowledge articulation is the major focus of this chapter. One’s ability to encode a communication has to work hand in hand with the ability to read one’s audience, in order to shape the knowledge that is to be articulated and manage relationships. The chapter first examines the social astuteness that underpins a dyadic exchange, drawing on Mead’s symbolic interactionist perspective and the communication practices of role taking, self as object, imaginative rehearsal, and behavioral adaptation. The chapter then extends that approach to the triadic perspective emphasized in this book. The chapter next explores perspective articulation in greater depth and then turns to riffing—another facet of social skill—where actors draw on the voice or lived-in experience of another individual or category of individuals to drive innovation. The chapter concludes with field observations to capture the influential program manager’s social skill.