Tractors / Units which are reaching to the Dealer end from the plant after passing the mandatory checks & Inspection. The Quality requirement involves various elements process, people, material, resources and logistics which is more important to meet the customer satisfaction. The feedbacks are received in terms of pre delivery inspection (PDI) observations from AGCO Mexico team. The adequacy and adherence are to be strengthened from receipt to dispatch / transit of end product till dealer point at Mexico. The sustainable actions are initiated using the RCA and problem solving tools and 6 sigma tools to reduce the variance at various stages of manufacturing plant and transit. Quick wins are implemented for the single cause issues as well as low cost actionable issues. Hence the desired enhancement of Right first time (RFT) at dealer / Mexico can be achieved which is under progress.The Pre-Delivery inspection (PDI) is process of checking the units before dispatch to the requested customer when the time of sale. Basically it is a Check sheet kind of documents which carried by a specially qualified engineers. They are basically check all functional parameters of the tractors and cross examine the aesthetics of the products based on customers’ expectations. PDI will vary from product to product and classified based on the features inbuilt in the units, but essentially a complete and thorough examination of every aspect of the tractor which basically exterior panels to the interior, mechanical parts and electricals functions. A complete road test is also included by a professional driver, and if there by any minor issues, that will be fixed immediately before given to customers. Customer satisfaction is the key playing a biggest role in now a day’s business and is the key to sustain in the market. It is one of the leading indicator to evaluate customer loyalty, identify unhappy customers, reduce churn and increase business revenue. It is a main difference that helps us to grasp new business and customers in very competitive environments. This will give on positive sign for customer centric approach to sustain in the business in long term.