Implementing KM in an Information Technology Environment: A Practical Approach

2002 ◽  
Vol 01 (02) ◽  
pp. 187-196
Author(s):  
Jayakrishnan Balachandran ◽  
Schubert Foo
Keyword(s):  
Social Capital ◽  
Information Technology ◽  
Knowledge Management ◽  
Management Process ◽  
Knowledge Capture ◽  
Free Communication ◽  
Management Framework ◽  
International Bank ◽  
Knowledge Based ◽  
New Knowledge

The emergence of knowledge-based organisations has seen an emphasis shift in recognising people as the prime competitive asset and the push of management to nurture social capital within organisations. This supposedly produces an environment of openness, trust, and free communication, thereby leading to greater knowledge sharing among organisational members. A well-managed knowledge management process helps to create and sustain knowledge capture, sharing, and creation of new knowledge. This paper traces the development of a knowledge management framework in an information technology environment of an international bank, focussing on the process, derivation, and implementation of the framework and presents the important lessons learnt along the way.

scholarly journals Management Methods and Concepts for Building Competitive Advantage in Hospitality Companies

2014 ◽  
Vol 21 (3) ◽  
pp. 178-183
Author(s):  
Beata Gierczak
Keyword(s):  
Knowledge Management ◽  
Competitive Advantage ◽  
Emerging Market ◽  
Final Part ◽  
Management Process ◽  
Practical Application ◽  
The Core ◽  
Knowledge Based ◽  
Management Concepts ◽  
Market Management

Abstract Introduction. Competitive advantage determines the success of modern enterprises, such as hospitality companies, on the market. In turn, competitive advantage is gained as the result of skillful management, taking into account the factors that characterize the company environment. In the management process, methods and concepts that, when properly applied, facilitate the company's innovative activities play the key role, thus contributing to building competitive advantage. The purpose of this paper is to specify and characterize the methods and management concepts most commonly used by hospitality companies in the process of building competitive advantage. The core benefit of these considerations is that they serve to identify those activities of hospitality companies in which the analyzed methods and concepts found practical application. The final part of the article is devoted to an attempt to identify barriers and problems that significantly limit the use of these methods and concepts. Material and methods. In order to achieve this objective, a survey and interviews were carried out in all three- and four-star hotels in the Rzeszów area in the first quarter of 2012. Results. The results revealed that the concept most commonly used by hoteliers was knowledge-based organization (knowledge management), followed by outsourcing, benchmarking and internal competition, respectively. Conclusions. The study also demonstrated that the managers of these hospitality companies significantly lacked substantive knowledge of emerging “market” management methods and concepts.

scholarly journals Validation as the Integral Part of a Knowledge Management Process

10.28945/2399 ◽  
2001 ◽  
Author(s):  
Maria A. Mach ◽  
Mieczyslaw L. Owoc
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Interdisciplinary Approach ◽  
The Other ◽  
Management Process ◽  
Theoretical Concepts ◽  
Whole Process ◽  
New Concepts ◽  
Organisational Knowledge ◽  
Knowledge Validation

Observing new concepts in information technology, we pay attention to its impact on more effective supporting human and organisational knowledge. Knowledge management (KM) is one of such promising and intriguing concepts. Its goals and infrastructures are defined in different ways, therefore interdisciplinary approach seems to be useful. We have presented a short survey of theoretical concepts in management, marketing and decision theory, which were adapted by the theory of KM. On the other hand, knowledge validation (KV), defined as two procedures: verification and evaluation any form of knowledge, is aimed on assuring its quality. The paper discusses the crucial interrelationships between knowledge validation and management. The main goal of this work is positioning KV activities in the context of knowledge management process, emphasising usability of KV techniques during the whole process.

Semantic Web Services-Based Knowledge Management Framework

2016 ◽  
pp. 429-438
Author(s):  
Vili Podgorelec ◽  
Boštjan Grašič
Keyword(s):  
Knowledge Management ◽  
Web Services ◽  
Semantic Web ◽  
Business Processes ◽  
Service Oriented Architecture ◽  
Semantic Web Services ◽  
Semantic Web Technologies ◽  
Management Framework ◽  
Knowledge Based ◽  
Service Oriented

In this chapter, a Semantic Web services-based knowledge management framework that enables holistic knowledge management in organizations is presented. As the economy is becoming one single global marketplace, where the best offer wins, organizations have to search for competitive advantage within themselves. With the growing awareness that key potentials of an organization lie within its people and their knowledge, efficient knowledge management is becoming one of key focuses in organizational activities. The proposed knowledge management framework is based on Semantic Web technologies and service-oriented architecture, supporting the operational business processes as well as knowledge-based management of services in service-oriented architecture.

SEMblog

2013 ◽  
pp. 210-223
Author(s):  
Azleena Mohd Kassim ◽  
Yu-N Cheah
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Natural Language Processing ◽  
Natural Language ◽  
Language Processing ◽  
Human Intervention ◽  
Knowledge Based ◽  
Search Mechanism ◽  
Management Policies ◽  
Knowledge Identification

Information Technology (IT) is often employed to put knowledge management policies into operation. However, many of these tools require human intervention when it comes to deciding how the knowledge is to be managed. The Sematic Web may be an answer to this issue, but many Sematic Web tools are not readily available for the regular IT user. Another problem that arises is that typical efforts to apply or reuse knowledge via a search mechanism do not necessarily link to other pages that are relevant. Blogging systems appear to address some of these challenges but the browsing experience can be further enhanced by providing links to other relevant posts. In this chapter, the authors present a semantic blogging tool called SEMblog to identify, organize, and reuse knowledge based on the Sematic Web and ontologies. The SEMblog methodology brings together technologies such as Natural Language Processing (NLP), Sematic Web representations, and the ubiquity of the blogging environment to produce a more intuitive way to manage knowledge, especially in the areas of knowledge identification, organization, and reuse. Based on detailed comparisons with other similar systems, the uniqueness of SEMblog lies in its ability to automatically generate keywords and semantic links.

Managing Knowledge-Based Organizations Through Trust

2011 ◽  
pp. 1-29 ◽  
Author(s):  
Maija-Leena Huotari ◽  
Mirja Iivonen
Keyword(s):  
Social Capital ◽  
Knowledge Management ◽  
Organizational Development ◽  
Primary Source ◽  
Well Being ◽  
Knowledge Generation ◽  
Shared Meanings ◽  
Organizational Behaviour ◽  
Knowledge Based

This chapter provides a comprehensive basis for understanding the role of trust in knowledge management and systems in organizations. The point of departure is the resource and knowledge-based theories of an enterprise that place knowledge generation as the primary source of wealth and social well-being. The authors show the crucial role of the intangible factors of trust, knowledge and information as related to the social capital and the development of the intellectual capital of an organization. The multidisciplinary nature of the concept of knowledge management and of trust is examined by a thorough review of literature. Trust is seen as a situational and contextual phenomena whose impact on the development of an organizational culture and climate and on success with collaborating is explored as related to the relational, cognitive and structural dimensions of social capital. The overall aim is to sustain strategic capability in the networked mode of performing. The importance of normative trust, shared values and shared meanings is stressed as a frame of reference to organizational behaviour and in communities of practice, but also the role of swift trust is highlighted. The authors provide ideas for empirical research to develop theory of the strategic management of knowledge and information and outline implications for practices for the organizational development.

KIIPF - An Integrated Inter-Operable Knowledge Management Process Framework for Healthcare

2020 ◽  
pp. 150-168
Author(s):  
Mohamad Fauzan Noordin ◽  
Arfan Arshad ◽  
Roslina Othman
Keyword(s):  
Decision Making ◽  
Developing Countries ◽  
Knowledge Management ◽  
Management Process ◽  
Healthcare Industry ◽  
Extensive Data ◽  
Related Information ◽  
Process Framework ◽  
New Knowledge ◽  
And Storage

Being complex systematically, Knowledge Management (KM) has always been challenging in the healthcare industry (HCI) of developing countries like Pakistan due to gap in acquiring and implementing KM processes. Despite the fact that extensive data and related information is available, the Pakistani HCI has been facing a major challenge due to the absence of a sound and solid KM process framework. Hence, the existing healthcare information systems in Pakistan lack the ability to control and cater the diversified nature of new knowledge creation and innovation. Consequentially, it results in inefficient and ineffective organization of knowledge along with inability to properly utilize important resources that are used for decision making activities. In this study, the researchers present and suggest an integrated and inter-operable KM process framework that helps to streamline and integrate a KM process in a phased comportment that identifies, defines, analyzes, collects and manages knowledge along with its innovation, dissemination, sharing and storage in an appropriate way.

To Ease the Dilemma of Help Desk

2007 ◽  
pp. 263-292
Author(s):  
Nelson Leung ◽  
Sim Kim Lau
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Conceptual Knowledge ◽  
Process Reengineering ◽  
Help Desk ◽  
Management Framework ◽  
Self Help ◽  
Technology Products ◽  
Support Tools ◽  
Management Techniques

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing has led to the shrinkage of the sizes of help desks. Consequently, the help desks have to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer before the help desk staff are available to offer assistance. This chapter describes the development of help desk, ranging from help desk structures to support tools. This chapter also discusses the application of knowledge management techniques in the development of a proposed conceptual knowledge management framework and a proposed redistributed knowledge management framework. While the conceptual knowledge management framework proposes a standard methodology to manage help desk knowledge, the proposed redistributed knowledge management framework allows simple and routine enquiries to be rerouted to a user self-help knowledge management system. The proposed system also enables help desk to provide technical knowledge to users 24 hours a day, 7 days a week. Regardless of time and geographical restrictions, users can solve their simple problems without help desk intervention simply by accessing the proposed system through portable electronic devices.

Knowledge management process arrangements and their impact on innovation

2018 ◽  
Vol 35 (1) ◽  
pp. 29-38 ◽  
Author(s):  
Eduardo Kunzel Teixeira ◽  
Mirian Oliveira ◽  
Carla Maria Marques Curado
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Linear Models ◽  
Practical Implication ◽  
Maximum Effect ◽  
Management Process ◽  
Knowledge Application ◽  
Technology Sector ◽  
Knowledge Processes ◽  
Information Technology Companies

This study investigates the types of knowledge management process (KMP) arrangements firms adopt and how these arrangements relate to innovation. Data from 341 Brazilian and Portuguese information technology companies were analysed using a sequence of statistical treatments (factor analysis, cluster analysis and analysis of variance). The study adopts a perspective other than those of linear models to investigate the KMP arrangements applied by firms and their relation to innovation. The findings suggest that (1) firms adopt balanced KMP arrangements; (2) assuring a certain degree of knowledge application, firms can reach comparable levels of innovation by emphasizing either sharing or storage processes; knowledge sharing processes can compensate for lower levels of other knowledge processes and sustain better levels of innovation; and (3) investments in KMP tend to reach a maximum effect, from which innovation decelerates. The study focuses on the relationship between the KMPs and innovation in the information technology sector, thereby limiting generalization to other sectors. As a practical implication, knowledge managers are provided with information emphasizing the importance of controlling the investments and the organization of KMP arrangements aimed at innovation.

scholarly journals Management of enterprise development in the conditions of innovative knowledge-oriented economy

2018 ◽  
Keyword(s):  
Knowledge Management ◽  
Knowledge Economy ◽  
Innovative Activity ◽  
Innovative Development ◽  
Enterprise Development ◽  
Knowledge Based ◽  
Knowledge Based Economy ◽  
New Knowledge ◽  
Innovative Economy ◽  
Qualitative Changes

The article determines a significant importance of knowledge management as a key technology for the development of an enterprise in an innovative knowledge-based economy. The main features of the enterprise development as an open dynamic system are systematized and characteristics of the knowledge economy and innovative economy are determined. Following the above characteristics it is proved that the formation of an innovative economy is impossible without new knowledge and its commercialization, and the basis of the knowledge economy are innovations in various fields of activity. The given types of economies should be further considered not as separate concepts, but as integral components of the innovative knowledge-based economy. The theoretical approaches to the definition of the essence of knowledge management at the enterprise are systematized and their interrelation with the innovation process and innovative development is shown through the creation of new knowledge, increasing the efficiency of innovation development and the formation of innovative abilities of the innovatively active employees. The goals, tasks, functions, principles, stages, methods and methods of knowledge management in innovative knowledge-based economy are considered. The typology of contradictions in the innovative activity of the enterprise is given; the essence of economic, information, technological, organizational, psychological, structural and social contradictions is revealed. Technologies of knowledge management that contribute to eliminating contradictions and innovative development of the enterprise are defined. It is substantiated that different types of contradictions in the innovative activity of an enterprise can be eliminated by means of knowledge management technologies, which, as a result, causes qualitative changes at the enterprise. As the key signs of development are qualitative changes and elimination of contradictions, the use of knowledge management in the conditions of an innovative knowledge-based economy will contribute to the development of the enterprise.

Knowledge Management as a New Function of Libraries

2009 ◽  
pp. 34-39 ◽  
Author(s):  
Ekaterina A. Shibaeva
Keyword(s):  
Knowledge Management ◽  
Management Process ◽  
Active Subject ◽  
New Knowledge

The article presents a survey of knowledge management modern understanding in the librarianship. The library is considered as the active subject of interaction in the knowledge management process, where a library should create the conditions so as the knowledge of users becomes the property of the library, and the knowledge stored in the library, is transformed for the purpose of creation of a new knowledge by users.

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