Toward an Understanding of How Post- Deployment User- Developer Interactions Influence System Utilization

2021 ◽  
Vol 52 (4) ◽  
pp. 45-64
Author(s):  
Colleen Carraher-Wolverton ◽  
Jim Burleson
Keyword(s):  
User Interaction ◽  
Systems Development ◽  
End Users ◽  
Shared Understanding ◽  
Research Model ◽  
End User ◽  
Implementation Phase ◽  
System Utilization ◽  
Work Routines ◽  
The Impact

Although initial adoption of an information system has been shown to influence system success, further value can be obtained when end-users move beyond adoption, utilizing more features of the system and integrating it into their work routines. Organizations can increase the post-deployment utilization of their systems by emphasizing continued interaction between developers and end-users. In this study, we develop a research model investigating the influence of shared understanding, faithfulness of appropriation, and consensus on spirit on post-deployment system utilization. Using a sample from a healthcare organization, we show that increased end-user postdeployment interaction with developers supports a shared understanding between the two groups, which ultimately impacts both the routinization and infusion of a system. This study provides a contribution by demonstrating the impact of developer/user interaction in the post-implementation phase of systems development.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 1579-1594
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 3006-3019
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 2417-2433
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

scholarly journals The impact of end-userś participation (cancer patients) during the optimization process

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Houwaart
Keyword(s):  
End Users ◽  
Public Health Care ◽  
Optimization Process ◽  
Patient Organization ◽  
End User ◽  
The Public ◽  
Patient Organizations ◽  
Crucial Information ◽  
The Individual ◽  
The Impact

Abstract End-user (e.g. patients or the public) testing of information material is becoming more common in the German public health care system. However, including the end-user (in this case patients) in an optimisation process and thus enabling a close collaboration while developing PIMs is still rare. This is surprising, given the fact that patients provide the exact perspective one is trying to address. Within the isPO project, a patient organization is included as a legal project partner to act as the patient representative and provide the patient's perspective. As such, the patient organization was included in the PHR approach as part of the PIM-optimisation team. During the optimisation process, the patients gave practical insights into the procedures of diagnosing and treating different types of cancer as well as into the patient's changing priorities and challenges at different time points. This was crucial information for the envisioned application of the individual PIMs and their hierarchical overview. Moreover, the developed PIM-checklist enabled the patients to give detailed feedback to the PIMs. With their experience of being in the exact situation in which the PIMs will be applied, their recommendations, especially on the wording and layout of the materials, have been a valuable contribution to the PIM optimisation process. In this part of the seminar, we will take a closer look at the following skill building aspects: What is gained from including patients as end-users in the development and optimization of PIM?How can we reach patients to contribute to a PIM optimization process? Which requirements and prerequisites do patients have to provide to successfully work on an optimisation team?How to compromise and weigh opinions when different ideas occur? Altogether, this part will construct a structured path of productive patient involvement and help to overcome uncertainties regarding a collaboration with patient organizations.

End-user Attitude in ERP Post-Implementation

2012 ◽  
pp. 233-249
Author(s):  
Tiago Almeida ◽  
Leonor Teixeira ◽  
Carlos Ferreira
Keyword(s):  
Success Factors ◽  
End Users ◽  
Limited Time ◽  
End User ◽  
Training Time ◽  
Whole Process ◽  
Critical Success ◽  
Need For Support ◽  
Major Facilitator ◽  
The Impact

This chapter analyzes the impact of the implementation of SAP R/3 in a Multinational Portuguese Organization (MPO), defining some Critical Success Factors (CSFs). In order to understand the motivations of end-users prior to implementation and to analyze the behavior after a change (post-implementation), a study based on a questionnaire was carried out. The sample included 67 users of SAP R/3 that were present throughout the process. Considering the results, the authors conclude that the implementation of SAP R/3 in MPO was successful, and the respondents consider their work more productive and achieve easier access to information. The existence of a solid team to support the project was established as a major facilitator in the whole process, as opposed to the limited time and lack of training that emerged as barriers to the implementation. It was also found that the learning period assumes a high importance in the success of the implementation, since increasing the training time reduces the need for support to the end-users.

A Matter of Perspective

2011 ◽  
pp. 125-147
Author(s):  
Rex Karsten
Keyword(s):  
Attribution Theory ◽  
Causal Attributions ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Team Members ◽  
Work Related ◽  
Is Professionals ◽  
Post Hoc ◽  
Relationship Of

The working relationship of information systems (IS) professionals and end users is an ongoing source of both research and practical concern. This study employs Attribution Theory to examine the causal attributions IS professionals and end users make for successful and unsuccessful user-system outcomes—end user attempts to use an information system to get the information needed to complete system-dependent, work-related tasks. Eighty-six IS professionals and 122 end users participated. The results show no differences in the nature of IS professional-end user attributions for successful outcomes, but very significant differences between them following unsuccessful outcomes. Post hoc analysis indicates that for unsuccessful user-system outcomes, the causal attributions of IS professionals and end users who are cross-functional team members are significantly less divergent than the causal attributions of those who are not. The implications of Attribution Theory for IS professional-end user interaction are discussed.

An Exploration of Resilience and Values in the Co-Design of Sociotechnical Systems

2016 ◽  
Vol 3 (1) ◽  
pp. 1-17 ◽  
Author(s):  
Balbir S. Barn ◽  
Ravinder Barn
Keyword(s):  
Information Systems ◽  
Mobile Apps ◽  
Systems Design ◽  
Systems Development ◽  
End User ◽  
Youth Justice ◽  
The Public ◽  
Reflection Model ◽  
The Uk ◽  
The Impact

The notion of resilience is becoming an important consideration in addressing the needs of vulnerable individuals and groups in the public sector. In Information Systems development, resilience has often been treated as a non-functional requirement such as scalability and little or no work has aimed at building resilience in end-users through systems development. Sociotechnical approaches while not specifically addressing resilience, have strived for a balance between technology and humans. While there are many variants of sociotechnical approaches, in this paper the authors introduce a refinement of the value sensitive action-reflection model used in co-design, first introduced by Yoo et al, that recognises the tension between values and resilience. The authors report on their activities of using this approach for a project aimed at developing mobile apps for promoting better engagement between young people in conflict with the law and their case workers in the UK youth justice system. They examine the ambiguity created when designer and stakeholder prompts change their role and purpose during the co-design process and discuss the impact of this on resilience building for the end-user and the possible implications for Information Systems design processes.

Organizing End-User Training

2012 ◽  
pp. 335-353
Author(s):  
Harri Oinas-Kukkonen ◽  
Sari Hohtari ◽  
Samuli Pekkola
Keyword(s):  
Information Systems ◽  
Training Model ◽  
Systems Development ◽  
End Users ◽  
End User ◽  
Human Behaviors ◽  
User Training ◽  
Development Cycle ◽  
End User Training

Introducing information systems into organizations initiates a change in human behaviors, which is often perceived as obtrusive and distracting. End-user training may help manage this challenge by getting the users familiar with the system and its functionality. However, end-user training is not easy, nor self-evident, as shown in this paper. This is problematic, particularly when organization-wide standards for how to provide training are missing or when the group of end-users is two-layered, that is, both the customers and the staff must be trained. In this paper, the authors describe a qualitative case study of how the end-user training on an e-Bank was organized, and how the training was delivered to its elderly customers. The training model by Simonsen and Sein (2004) is utilized and extended to cover the systems development cycle. The authors argue that an approach that integrates the end-user training with the systems development improves organizational implementation. As a result, this paper makes practical suggestions about the issues related to organizing end-user training.

End-User Involvement In Software Prototyping

1994 ◽  
pp. 7-14
Author(s):  
Mohd. Hassan Selamat ◽  
Md. Mahbubur Rahim ◽  
Abu Talid Othman
Keyword(s):  
Development Process ◽  
User Involvement ◽  
Systems Development ◽  
User Participation ◽  
End Users ◽  
Working Environment ◽  
End User ◽  
Prototype Development ◽  
Software Prototyping ◽  
End User Involvement

Software prototyping is an attractive alternative approach to systems development, within which end-users exercise with a series of prototypes in a working environment. Such interactions offer an excellent scope for meaningful participation of end-users in the system development process. This is crucial for the success of a project. However, despite its significance, relatively little attention has been paid towards the management of end-user involvement. Advocates of prototyping approach merely express a need for active user participation in the prototype development process. They fail to offer any practical guidelines. Moreover, few documented case studies concerning management of user involvement within a prototype project have been published. It is argued that managing user participation is not a trivial task and it requires considerable attention. In this paper, the authors propose a framework that relates degree of user involvement with the type of prototyping approach adopted and the stages of prototype development process. Keywords: Software prototyping, user involvement, systems development, user management.

scholarly journals Effect of User Sessions on the Heuristic Usability Method

2018 ◽  
Vol 9 (1) ◽  
pp. 62-81 ◽  
Author(s):  
Jehad Alqurni ◽  
Roobaea Alroobaea ◽  
Mohammed Alqahtani
Keyword(s):  
End Users ◽  
Usability Evaluation ◽  
Software Systems ◽  
Heuristic Evaluation ◽  
End User ◽  
Usability Problems ◽  
The Impact ◽  
Review Session ◽  
Usability Evaluation Methods ◽  
User Review

Heuristic evaluation (HE) is a widely used method for assessing software systems. Several studies have sought to improve the effectiveness of HE by developing its heuristics and procedures. However, few studies have involved the end-user, and to the best of the authors' knowledge, no HE studies involving end-users with non-expert evaluators have been reported. Therefore, the aim of this study is to investigate the impact of end-users on the results obtained by a non-expert evaluator within the HE process, and through that, to explore the number of usability problems and their severity. This article proposes introducing two sessions within the HE process: a user exploration session (UES-HE) and a user review session (URS-HE). The outcomes are compared with two solid benchmarks in the usability-engineering field: the traditional HE and the usability testing (UT) methods. The findings show that the end-user has a significant impact on non-expert evaluator results in both sessions. In the UES-HE method, the results outperformed all usability evaluation methods (UEMs) regarding the usability problems identified, and it tended to identify more major, minor, and cosmetic problems than other methods.

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