A Matter of Perspective

2011 ◽  
pp. 125-147
Author(s):  
Rex Karsten
Keyword(s):  
Attribution Theory ◽  
Causal Attributions ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Team Members ◽  
Work Related ◽  
Is Professionals ◽  
Post Hoc ◽  
Relationship Of

The working relationship of information systems (IS) professionals and end users is an ongoing source of both research and practical concern. This study employs Attribution Theory to examine the causal attributions IS professionals and end users make for successful and unsuccessful user-system outcomes—end user attempts to use an information system to get the information needed to complete system-dependent, work-related tasks. Eighty-six IS professionals and 122 end users participated. The results show no differences in the nature of IS professional-end user attributions for successful outcomes, but very significant differences between them following unsuccessful outcomes. Post hoc analysis indicates that for unsuccessful user-system outcomes, the causal attributions of IS professionals and end users who are cross-functional team members are significantly less divergent than the causal attributions of those who are not. The implications of Attribution Theory for IS professional-end user interaction are discussed.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 1579-1594
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 3006-3019
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

scholarly journals ICT, Senior End-users and Alienation

2020 ◽  
pp. 99-122
Author(s):  
Mike Healy
Keyword(s):  
Coping Mechanisms ◽  
End Users ◽  
Work Environments ◽  
Negative Consequences ◽  
End User ◽  
Work Processes ◽  
Work Related ◽  
Attitudes Towards Technology ◽  
Lack Of Control ◽  
The Relationship

This penultimate chapter investigates the relationship between mature end-users and ICT. Although Marx referred to the pervasive nature of alienation and its influence in non-work environments, he did not develop this aspect of alienation and therefore his theory is often, mistakenly in the author’s view, considered as being applicable only to work. This chapter therefore considers the diverse impact the alienated relation between capital and labour might have outside work related to peoples’ attitudes and experiences of technology and what strategies or coping mechanisms could be used to confront alienation and how effective they might be. It undertakes this by drawing upon data collected during sessions with a group of end-user pensioners based in South London, UK. The sessions revealed shared alienated attitudes towards technology, negative consequences over a lack of control of it and the context within which it was used, but they also showed the benefits of addressing problems collectively and the intangible social and individual benefits of collaboratively determining learning and work processes. The evidence of the group and the subsequent analysis demonstrate that while it is possible to engage in activity that can confront alienation in a specific and concrete context, there are more fundamental problems concerning the nature of ICT that cannot be resolved by these engagements alone.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 2417-2433
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

Toward an Understanding of How Post- Deployment User- Developer Interactions Influence System Utilization

2021 ◽  
Vol 52 (4) ◽  
pp. 45-64
Author(s):  
Colleen Carraher-Wolverton ◽  
Jim Burleson
Keyword(s):  
User Interaction ◽  
Systems Development ◽  
End Users ◽  
Shared Understanding ◽  
Research Model ◽  
End User ◽  
Implementation Phase ◽  
System Utilization ◽  
Work Routines ◽  
The Impact

Although initial adoption of an information system has been shown to influence system success, further value can be obtained when end-users move beyond adoption, utilizing more features of the system and integrating it into their work routines. Organizations can increase the post-deployment utilization of their systems by emphasizing continued interaction between developers and end-users. In this study, we develop a research model investigating the influence of shared understanding, faithfulness of appropriation, and consensus on spirit on post-deployment system utilization. Using a sample from a healthcare organization, we show that increased end-user postdeployment interaction with developers supports a shared understanding between the two groups, which ultimately impacts both the routinization and infusion of a system. This study provides a contribution by demonstrating the impact of developer/user interaction in the post-implementation phase of systems development.

scholarly journals The impact of end-userś participation (cancer patients) during the optimization process

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Houwaart
Keyword(s):  
End Users ◽  
Public Health Care ◽  
Optimization Process ◽  
Patient Organization ◽  
End User ◽  
The Public ◽  
Patient Organizations ◽  
Crucial Information ◽  
The Individual ◽  
The Impact

Abstract End-user (e.g. patients or the public) testing of information material is becoming more common in the German public health care system. However, including the end-user (in this case patients) in an optimisation process and thus enabling a close collaboration while developing PIMs is still rare. This is surprising, given the fact that patients provide the exact perspective one is trying to address. Within the isPO project, a patient organization is included as a legal project partner to act as the patient representative and provide the patient's perspective. As such, the patient organization was included in the PHR approach as part of the PIM-optimisation team. During the optimisation process, the patients gave practical insights into the procedures of diagnosing and treating different types of cancer as well as into the patient's changing priorities and challenges at different time points. This was crucial information for the envisioned application of the individual PIMs and their hierarchical overview. Moreover, the developed PIM-checklist enabled the patients to give detailed feedback to the PIMs. With their experience of being in the exact situation in which the PIMs will be applied, their recommendations, especially on the wording and layout of the materials, have been a valuable contribution to the PIM optimisation process. In this part of the seminar, we will take a closer look at the following skill building aspects: What is gained from including patients as end-users in the development and optimization of PIM?How can we reach patients to contribute to a PIM optimization process? Which requirements and prerequisites do patients have to provide to successfully work on an optimisation team?How to compromise and weigh opinions when different ideas occur? Altogether, this part will construct a structured path of productive patient involvement and help to overcome uncertainties regarding a collaboration with patient organizations.

scholarly journals The most used questionnaires for evaluating telemedicine services

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Sadrieh Hajesmaeel-Gohari ◽  
Kambiz Bahaadinbeigy
Keyword(s):  
Technology Acceptance ◽  
User Interaction ◽  
End User ◽  
Publication Type ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Implementation Processes ◽  
Pubmed Database ◽  
System Usability Scale ◽  
Acceptance Model

Abstract Background Questionnaires are commonly used tools in telemedicine services that can help to evaluate different aspects. Selecting the ideal questionnaire for this purpose may be challenging for researchers. This study aims to review which questionnaires are used to evaluate telemedicine services in the studies, which are most common, and what aspects of telemedicine evaluation do they capture. Methods The PubMed database was searched in August 2020 to retrieve articles. Data extracted from the final list of articles included author/year of publication, journal of publication, type of evaluation, and evaluation questionnaire. Data were analyzed using descriptive statistics. Results Fifty-three articles were included in this study. The questionnaire was used for evaluating the satisfaction (49%), usability (34%), acceptance (11.5%), and implementation (2%) of telemedicine services. Among telemedicine specific questionnaires, Telehealth Usability Questionnaire (TUQ) (19%), Telemedicine Satisfaction Questionnaire (TSQ) (13%), and Service User Technology Acceptability Questionnaire (SUTAQ) (5.5%), were respectively most frequently used in the collected articles. Other most used questionnaires generally used for evaluating the users’ satisfaction, usability, and acceptance of technology were Client Satisfaction Questionnaire (CSQ) (5.5%), Questionnaire for User Interaction Satisfaction (QUIS) (5.5%), System Usability Scale (SUS) (5.5%), Patient Satisfaction Questionnaire (PSQ) (5.5%), and Technology Acceptance Model (TAM) (3.5%) respectively. Conclusion Employing specifically designed questionnaires or designing a new questionnaire with fewer questions and more comprehensiveness in terms of the issues studied provides a better evaluation. Attention to user needs, end-user acceptance, and implementation processes, along with users' satisfaction and usability evaluation, may optimize telemedicine efforts in the future.

scholarly journals Modelling End-User Behavior and Behavioral Change in Smart Grids. An Application of the Model of Frame Selection

Energies ◽  
2020 ◽  
Vol 13 (24) ◽  
pp. 6674
Author(s):  
Sebastian Hoffmann ◽  
Fabian Adelt ◽  
Johannes Weyer
Keyword(s):  
Smart Grids ◽  
Online Survey ◽  
End Users ◽  
Influential Factors ◽  
System Stability ◽  
End User ◽  
Frame Selection ◽  
Model Of Frame Selection ◽  
Modes Of Governance ◽  
Strong Control

This paper presents an agent-based model (ABM) for residential end-users, which is part of a larger, interdisciplinary co-simulation framework that helps to investigate the performance of future power distribution grids (i.e., smart grid scenarios). Different modes of governance (strong, soft and self-organization) as well as end-users’ heterogeneous behavior represent key influential factors. Feedback was implemented as a measure to foster grid-beneficial behavior, which encompasses a range of monetary and non-monetary incentives (e.g., via social comparison). The model of frame selection (MFS) serves as theoretical background for modelling end-users’ decision-making. Additionally, we conducted an online survey to ground the end-user sub-model on empirical data. Despite these empirical and theoretical foundations, the model presented should be viewed as a conceptual framework, which requires further data collection. Using an example scenario, representing a lowly populated residential area (167 households) with a high share of photovoltaic systems (30%), different modes of governance were compared with regard to their suitability for improving system stability (measured in cumulated load). Both soft and strong control were able to decrease overall fluctuations as well as the mean cumulated load (by approx. 10%, based on weekly observation). However, we argue that soft control could be sufficient and more societally desirable.

Relationship of Chronotype to Sleep, Light Exposure, and Work-Related Fatigue in Student Workers

2012 ◽  
Vol 29 (3) ◽  
pp. 295-304 ◽  
Author(s):  
Jeanne Sophie Martin ◽  
Marc Hébert ◽  
Élise Ledoux ◽  
Michaël Gaudreault ◽  
Luc Laberge
Keyword(s):  
Light Exposure ◽  
Work Related ◽  
Student Workers ◽  
Relationship Of
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