Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 3006-3019
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 1579-1594
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 2417-2433
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

Toward an Understanding of How Post- Deployment User- Developer Interactions Influence System Utilization

2021 ◽  
Vol 52 (4) ◽  
pp. 45-64
Author(s):  
Colleen Carraher-Wolverton ◽  
Jim Burleson
Keyword(s):  
User Interaction ◽  
Systems Development ◽  
End Users ◽  
Shared Understanding ◽  
Research Model ◽  
End User ◽  
Implementation Phase ◽  
System Utilization ◽  
Work Routines ◽  
The Impact

Although initial adoption of an information system has been shown to influence system success, further value can be obtained when end-users move beyond adoption, utilizing more features of the system and integrating it into their work routines. Organizations can increase the post-deployment utilization of their systems by emphasizing continued interaction between developers and end-users. In this study, we develop a research model investigating the influence of shared understanding, faithfulness of appropriation, and consensus on spirit on post-deployment system utilization. Using a sample from a healthcare organization, we show that increased end-user postdeployment interaction with developers supports a shared understanding between the two groups, which ultimately impacts both the routinization and infusion of a system. This study provides a contribution by demonstrating the impact of developer/user interaction in the post-implementation phase of systems development.

Evolution of End User Participation in IT Projects

2014 ◽  
pp. 48-63
Author(s):  
Marcin Sikorski
Keyword(s):  
Information Technology ◽  
Social Media ◽  
User Interaction ◽  
User Participation ◽  
End User ◽  
It Projects ◽  
Information Technology Projects ◽  
Human Creativity ◽  
The Impact ◽  
Creativity And Innovation

This chapter is aimed at presenting a review of evolutionary design paradigms, which determine the end user’s role in IT (Information Technology) projects across recent decades. This review covers different perspectives starting from technology-oriented sequential software development lifecycles, through user-centred approaches, ending finally in contemporary service design approaches supported by e-business and social media. Finally, the chapter discusses the need for “soft skills” required from the designers who wish to apply the service-relevant perspective to their IT projects. Conclusions cover novelty aspects of the designer-user interaction in service-relevant design paradigms and the impact of new design paradigms on human creativity and innovation.

scholarly journals The impact of end-userś participation (cancer patients) during the optimization process

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Houwaart
Keyword(s):  
End Users ◽  
Public Health Care ◽  
Optimization Process ◽  
Patient Organization ◽  
End User ◽  
The Public ◽  
Patient Organizations ◽  
Crucial Information ◽  
The Individual ◽  
The Impact

Abstract End-user (e.g. patients or the public) testing of information material is becoming more common in the German public health care system. However, including the end-user (in this case patients) in an optimisation process and thus enabling a close collaboration while developing PIMs is still rare. This is surprising, given the fact that patients provide the exact perspective one is trying to address. Within the isPO project, a patient organization is included as a legal project partner to act as the patient representative and provide the patient's perspective. As such, the patient organization was included in the PHR approach as part of the PIM-optimisation team. During the optimisation process, the patients gave practical insights into the procedures of diagnosing and treating different types of cancer as well as into the patient's changing priorities and challenges at different time points. This was crucial information for the envisioned application of the individual PIMs and their hierarchical overview. Moreover, the developed PIM-checklist enabled the patients to give detailed feedback to the PIMs. With their experience of being in the exact situation in which the PIMs will be applied, their recommendations, especially on the wording and layout of the materials, have been a valuable contribution to the PIM optimisation process. In this part of the seminar, we will take a closer look at the following skill building aspects: What is gained from including patients as end-users in the development and optimization of PIM?How can we reach patients to contribute to a PIM optimization process? Which requirements and prerequisites do patients have to provide to successfully work on an optimisation team?How to compromise and weigh opinions when different ideas occur? Altogether, this part will construct a structured path of productive patient involvement and help to overcome uncertainties regarding a collaboration with patient organizations.

End-user Attitude in ERP Post-Implementation

2012 ◽  
pp. 233-249
Author(s):  
Tiago Almeida ◽  
Leonor Teixeira ◽  
Carlos Ferreira
Keyword(s):  
Success Factors ◽  
End Users ◽  
Limited Time ◽  
End User ◽  
Training Time ◽  
Whole Process ◽  
Critical Success ◽  
Need For Support ◽  
Major Facilitator ◽  
The Impact

This chapter analyzes the impact of the implementation of SAP R/3 in a Multinational Portuguese Organization (MPO), defining some Critical Success Factors (CSFs). In order to understand the motivations of end-users prior to implementation and to analyze the behavior after a change (post-implementation), a study based on a questionnaire was carried out. The sample included 67 users of SAP R/3 that were present throughout the process. Considering the results, the authors conclude that the implementation of SAP R/3 in MPO was successful, and the respondents consider their work more productive and achieve easier access to information. The existence of a solid team to support the project was established as a major facilitator in the whole process, as opposed to the limited time and lack of training that emerged as barriers to the implementation. It was also found that the learning period assumes a high importance in the success of the implementation, since increasing the training time reduces the need for support to the end-users.

A Matter of Perspective

2011 ◽  
pp. 125-147
Author(s):  
Rex Karsten
Keyword(s):  
Attribution Theory ◽  
Causal Attributions ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Team Members ◽  
Work Related ◽  
Is Professionals ◽  
Post Hoc ◽  
Relationship Of

The working relationship of information systems (IS) professionals and end users is an ongoing source of both research and practical concern. This study employs Attribution Theory to examine the causal attributions IS professionals and end users make for successful and unsuccessful user-system outcomes—end user attempts to use an information system to get the information needed to complete system-dependent, work-related tasks. Eighty-six IS professionals and 122 end users participated. The results show no differences in the nature of IS professional-end user attributions for successful outcomes, but very significant differences between them following unsuccessful outcomes. Post hoc analysis indicates that for unsuccessful user-system outcomes, the causal attributions of IS professionals and end users who are cross-functional team members are significantly less divergent than the causal attributions of those who are not. The implications of Attribution Theory for IS professional-end user interaction are discussed.

A Case Study of the Emergence of Data Analytics in Health Care

2012 ◽  
Vol 14 (4) ◽  
pp. 56-62 ◽  
Author(s):  
Au Vo ◽  
Rahul Bhaskar
Keyword(s):  
Health Care ◽  
Information Technology ◽  
Technology Implementation ◽  
Data Analytics ◽  
Health Care Reforms ◽  
Profound Impact ◽  
Almost All ◽  
The Impact ◽  
Rapid Transformation

In the era of health care reforms, the executives and CEO of the SBC Company are faced with many questions. They wonder about the impact of these changes on their market share. They also wanted to determine the impact on prices they can charge for their services. The changes in the ways the health care will be bought were causing a rapid transformation in the behavior of the consumers. The executives determined that they need to focus on specific areas to keep abreast of all the changes. These will have a profound impact on the information technology implementation across the company. For example, the need for analyzing a large amount of data and data in real time was becoming acute among many departments; there was a need for different skillsets in the employees in almost all the departments across the company. These changes across the industry were presenting new and unique challenges to the executive team.

End User Support Usage

2003 ◽  
pp. 146-160 ◽  
Author(s):  
Robin Munkvold
Keyword(s):  
Information Technology ◽  
Support Services ◽  
Cross Sectional Study ◽  
End Users ◽  
Sectional Study ◽  
End User ◽  
Cross Sectional ◽  
Collegial Support ◽  
Actual Use ◽  
Sources Of Support

This study explores how different end user qualities affect actual use of support sources in organizations. It identifies three qualities: information technology-skills; computer self-efficacy; information technology (IT) -involvement. Sources of support are divided in: formal sources of support; informal sources of support; use of internal documentation and use of external documentation. Hypotheses are tested empirically through a cross sectional study in a large Norwegian organization. The results show end user qualities in varying degree may affect the end users’ choice of different support sources. The study also shows access to a computer expert and giving collegial support might be important factors for explaining the variation in the end users’ choices of support services.

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