scholarly journals Patient Satisfaction in Malaysia’s Busiest Outpatient Medical Care

2015 ◽  
Vol 2015 ◽  
pp. 1-6 ◽  
Author(s):  
Kurubaran Ganasegeran ◽  
Wilson Perianayagam ◽  
Rizal Abdul Manaf ◽  
Saad Ahmed Ali Jadoo ◽  
Sami Abdo Radman Al-Dubai
Keyword(s):  
Patient Satisfaction ◽  
Medical Care ◽  
Short Form ◽  
National Level ◽  
Service Orientation ◽  
Development Programs ◽  
Cross Sectional ◽  
Patient Satisfaction Questionnaire ◽  
Exit Survey ◽  
Service Factors

This study aimed to explore factors associated with patient satisfaction of outpatient medical care in Malaysia. A cross-sectional exit survey was conducted among 340 outpatients aged between 13 and 80 years after successful clinical consultations and treatment acquirements using convenience sampling at the outpatient medical care of Tengku Ampuan Rahimah Hospital (HTAR), Malaysia, being the country’s busiest medical outpatient facility. A survey that consisted of sociodemography, socioeconomic, and health characteristics and the validated Short-Form Patient Satisfaction Questionnaire (PSQ-18) scale were used. Patient satisfaction was the highest in terms of service factors or tangible priorities, particularly “technical quality” and “accessibility and convenience,” but satisfaction was low in terms of service orientation of doctors, particularly the “time spent with doctor,” “interpersonal manners,” and “communication” during consultations. Gender, income level, and purpose of visit to the clinic were important correlates of patient satisfaction. Effort to improve service orientation among doctors through periodical professional development programs at hospital and national level is essential to boost the country’s health service satisfaction.

scholarly journals Factors affecting patient satisfaction with ecdemic medical care: a cross-sectional study in Nanchang, China

2018 ◽  
Vol Volume 12 ◽  
pp. 1373-1382 ◽  
Author(s):  
Xiaojun Liu ◽  
Hanson Lu ◽  
Yanan Wang ◽  
Wenjie Wang ◽  
Zhaoxun Hou ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Medical Care ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Factors Affecting

scholarly journals Relationship Between Patient Satisfaction and Willingness to Comply With Physicians’ Recommendation in Referral Surgical Outpatient Clinic in Nigeria

2020 ◽  
Vol 7 (6) ◽  
pp. 1556-1562
Author(s):  
KE Okonta ◽  
DS Ogaji
Keyword(s):  
Patient Satisfaction ◽  
Outpatient Clinic ◽  
Short Form ◽  
Drug Prescription ◽  
University Teaching ◽  
Systematic Sampling ◽  
Satisfaction With Care ◽  
Cross Sectional ◽  
The Relationship ◽  
Patient Willingness

The relationship between patient satisfaction with surgical care and their willingness to comply with doctors’ recommendations has not been studied in the country. This study determined the relationship between ambulatory patients’ satisfaction with care and their willingness to adhere to the surgeons’ recommendations in the surgical outpatient clinic (SOPC) of the University Teaching Hospital. This analytical cross-sectional study was conducted among 490 adult respondents at the SOPC selected through a systematic sampling method with a sample interval of 1:2. The short form of the Patient Satisfaction Questionnaire with 7 domains and tool developed for patient willingness to comply with surgeons’ recommendations were used. Descriptive and inferential analyses were performed, and P values of <.05 were considered significant. A total of 466 respondents’ data were analyzed, giving a response rate of 95.1%. About 52.8% were males and 47.2% were females. The associations between domains of patient satisfaction and willingness to surgical instructions were mostly weak and nonsignificant. Their satisfaction with communication with the surgeons was the most consistent predictor of patient willingness and showed significant relationships with their willingness to accept follow-up visits ( P = .002), drug prescription ( P < .001), and further investigation ( P < .001). Access/convenience and general satisfaction were significantly associated with their willingness to recommend the surgery clinic to close friends and relatives. Patient satisfaction with care has a significant relationship with their willingness to adhere to surgical recommendations.

scholarly journals A RELAÇÃO ENTRE A MÚSICA E A SATISFAÇÃO DO PACIENTE DURANTE O ATENDIMENTO CLÍNICO

2018 ◽  
Vol 5 (1) ◽  
Author(s):  
Igor Félix Miziara ◽  
José De Paula Silva
Keyword(s):  
Patient Satisfaction ◽  
Short Form ◽  
Minas Gerais ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire

INTRODUÇÃO – a Saúde moderna tem focado muito em sua humanização, e uma das formas utilizadas, é a utilização de terapias alternativas em prevenções e em tratamentos. A utilização da música nos ambientes hospitalares tem se mostrado ser bastante efetiva quanto à redução do estresse dos pacientes durante suas passagens por esses ambientes. Tendo isso em vista, a pesquisa em questão testou a presença de música de meditação durante atendimentos clínicos de uma Estratégia de Saúde da Família. OBJETIVO - A pesquisa visa confirmar que através da musicoterapia, campo que estuda os efeitos da música no ser, é possível promover um ambiente menos estressante e mais satisfatório aos pacientes. METODOLOGIA - O projeto foi realizado em Passos, Minas Gerais, entre maio e dezembro de 2017 na Estratégia de Saúde da Família (ESF) Escola, com a inserção de música de meditação dentro do consultório durante a consulta. A escolha dos pacientes que participaram da intervenção foi feita de forma aleatória, sendo os grupos Caso (com intervenção musical) ou Controle (sem intervenção musical). Para mensurar a satisfação geral dos pacientes foi utilizado o instrumento PSQ-18 (Short-Form Patient Satisfaction Questionnaire), respondido de forma anônima e individual, que analisa sete dimensões: satisfação geral, qualidade técnica, maneira interpessoal, comunicação, aspectos financeiros, tempo gasto com o médico, acessibilidade e conveniência, com posterior correlação com a presença da música. RESULTADOS - O grupo Caso, em relação ao Controle, apresentou melhora significante em satisfação geral, em qualidade técnica, e em aspectos financeiros. A maior melhora foi na satisfação geral, o foco da pesquisa, indicando os resultados benéficos da musicoterapia nos consultórios. As dimensões qualidade técnica e aspectos financeiros também apresentaram melhora significativa, apesar de não ter sido o foco da pesquisa. CONCLUSÃO – chegou-se à conclusão de que a musicoterapia nos consultórios é benéfica para a satisfação do paciente durante o atendimento clínico.

scholarly journals Measuring Patient Satisfaction from Attitude toward Complementary and Alternative Medicine (CAM) Moderated by Patient Religiosity

Humaniora ◽  
2019 ◽  
Vol 10 (2) ◽  
pp. 89
Author(s):  
Lusy Asa Akhrani ◽  
Yeni Ardyaningrum
Keyword(s):  
Patient Satisfaction ◽  
Alternative Medicine ◽  
Complementary And Alternative Medicine ◽  
Treatment Satisfaction ◽  
Quantitative Method ◽  
Short Form ◽  
Sampling Technique ◽  
Patient Satisfaction Questionnaire ◽  
Complementary And Alternative

This research aimed to determine whether religiosity was able to be a moderator and strengthen the role of attitudes on CAM (Complementary and Alternative Medicine) as the originator of patient satisfaction in ‘sangkal putung’ treatment. The research applied a quantitative method with accidental sampling technique. The number of research respondents was 90 people aged 18 to 67 years old who visited the ‘sangkal putung’ at least twice and conducted treatment in the last 10 years. The research instrument used was SACAM (Scale for Attitude towards CAM) with the reliability of 0,843, PSQ-18 (Patient Satisfaction Questionnaire-Short Form) with the reliability of 0,859, and the Religiosity Scale was modified and rearranged based on the dimensions of religiosity by Stark & Glock with the reliability of 0,929. The research indicates that religiosity has a significant effect to strengthen the role of attitudes toward CAM as the originator of the treatment satisfaction of ‘sangkal putung’ patients. It means that the higher patient’s religiosity, the higher role of attitude towards CAM as the originator of the treatment satisfaction of ‘sangkal putung’ patients. Around 32,1% of the attitudes role towards cam works as a source of patient satisfaction of ‘sangkal putung’ treatment.

scholarly journals Satisfacción del familiar del paciente en la Unidad de Cuidados Intensivos del Hospital Nacional Dos de Mayo, 2018

2019 ◽  
Vol 80 (2) ◽  
pp. 177-82
Author(s):  
Andrea Canchero-Ramirez ◽  
Juan P. Matzumura-Kasano ◽  
Hugo Gutiérrez-Crespo
Keyword(s):  
Patient Satisfaction ◽  
Short Form ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire

Introducción. La unidad de cuidados intensivos es un área destinada al cuidado y tratamiento para salvar y preservar la vida. Objetivo. Determinar la satisfacción del familiar del paciente en una unidad de cuidados intensivos. Métodos. Estudio de diseño no experimental de corte transversal. La muestra estuvo conformada por familiares de pacientes hospitalizados en la Unidad de Cuidados Intensivos del Hospital Nacional Dos de Mayo. Se utilizó el instrumento The Patient Satisfaction Questionnaire Short Form diseñado por Marshall GN. y Hayds RD. Resultados. Se entrevistaron 127 familiares; 54% de los pacientes correspondieron al género masculino, 87,4% tenían Seguro Integral de Salud y 92,1% ingresó por primera vez a la unidad. El equipamiento para la atención obtuvo puntuación favorable, la atención personalizada fue desfavorable. La dimensión forma interpersonal obtuvo 60,5% de satisfacción y la dimensión satisfacción general 79,9% de satisfacción. Conclusiones. Todas las dimensiones superaron el 60% de satisfacción y la puntuación total correspondió a 70,5% de satisfacción.

scholarly journals Patient satisfaction in outpatient medical care: the case of Iraq

2020 ◽  
Vol 3 (2) ◽  
pp. 176-182
Author(s):  
Saad Ahmed Ali Jadoo ◽  
Shukur Mahmood Yaseen ◽  
Mustafa Ali Mustafa Al-Samarrai ◽  
Anmar Shukur Mahmood
Keyword(s):  
Patient Satisfaction ◽  
Linear Regression ◽  
Health Services ◽  
Short Form ◽  
Descriptive Analysis ◽  
Health Resources ◽  
Perceived Health ◽  
Service Satisfaction ◽  
Cross Sectional ◽  
Convenience Sample

  Background: Healthcare providers are increasingly interested in patient satisfaction as an indicator to assess the quality of health services. This study investigates the level of satisfaction among Iraqi patients attending the outpatient (OP) clinic. Methods: This was a cross-sectional study conducted from October to December 2019 among outpatient attendees in two busiest centers in Iraq. A convenience sample of 235 (response rate of 88.0%) completed the self-administered short-form patient satisfaction questionnaire (PSQ-18). The independent variables included socio-demographic, economic, and self-perceived health status. Data were analyzed in SPSS, where descriptive analysis (mean ± standard deviation) and univariate (independent sample t-test, ANOVA test) and multivariate linear regression “Enter technique” was done at 0.05 level of significance and 95% confidence interval. Results:  The mean age of respondents was 39.3 (±14.8). The sample was mostly women (55.3%), and 37.4% in the age group of 30-49 years.  More than half of participants residing in the urban regions (54.5%) from families of monthly household income less than 500,000 Iraq Dinars (USD 400). However, the majority (70.6%) have the first visit to the OP clinic, and 53.6% self-perceived health as good or very good. Results of multiple linear regression showed that patients residents in rural regions (B= 5.4 , P <0.001), married (B= 4.8, P <0.001), unemployed (B= 4.7, P <0.001)  and low educated (B= 1.5, P <0.051)  exhibited higher service satisfaction score compared to urban residents, single, employed and high educated participants respectively. However, patients aged fifty years and more (B= -2.1, P <0.001) and those with poor health (B=-2.5, P <0.001) exhibited lower service satisfaction scores compared to young age patients and the healthy participants, respectively. Conclusion: The high demand for the use of health resources in metropolitan cities by the rural population indicates inequality in the distribution of health services and an increase in the rural-to-urban displacement.

scholarly journals PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN

2020 ◽  
Vol 8 (1) ◽  
pp. 113
Author(s):  
Edgar Ch. Q. Wuwung ◽  
Lenny Gannika ◽  
Michael Karundeng
Keyword(s):  
Patient Satisfaction ◽  
Random Sampling ◽  
Cross Sectional Study ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Satisfaction Questionnaire ◽  
Nursing Services ◽  
Quality Of Nursing

Abstract: Background Nursing Services is a holistic service that encompasses Bio, Psycho, Socio and Spirituality which contains Caring attitude. Patient satisfaction can be influenced by several factors one of them is caring attitude of nurses.The Purpose of this study is to identify relationship between Nurse’s Caring and Patient Satisfaction at Hospital GMIM Pancaran Kasih Manado. Method of this study used cross sectional study design. Sample of this study consist of 90 respondents taken by random sampling method and data collection method used nurses caring and patient satisfaction  questionnaire. Chi-square was used to analyze the data. the Results of this study showed  out of 90 respondents, most of them were Satisfied (60%) and said that the Nurse have Caring attitude (58,9%) with p-value 0.04 smaller than 0.05. Conclusion of this study stated there was a relationship between Nurse’s Caring and Patient Satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. Suggestions from this study are nurses expected should maintain the quality of Nursing Care so that patient satisfaction can be maintained.Keywords: Nurse’s Caring, Patient Satisfaction, Nurse, Nursing Management.Abstrak: Latar Belakang Pelayanan Keperawatan merupakan suatu pelayanan yang holistik yang melingkupi Bio, Psiko, Sosio dan Spiritual yang didalamnya terkandung sikap Caring. Kepuasan  pasien  dapat dipengaruhi oleh beberapa faktor salah satunya adalah sikap caring perawat. Tujuan studi ini untuk mengetahui hubungan antara perilaku Caring Perawat dengan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Metode studi ini menggunakan desain penelitian cross-sectional. Sampel studi ini berjumlah 90 responden dengan metode pengambilan sampel random sampling dan untuk mengumpulkan data menggunakan kuesioner perilaku caring perawat dan kepuasan pasien. Uji chi-square untuk melakukan analisa data hubungan kedua variabel  Hasil dari penelitian ini, didapatkan dari 90 Responden yang diteliti sebagian besar Mengatakan puas (60%) dan berpendapat bahwa perawat  memiliki perilaku Caring (58,9%) dengan p-value 0.04 lebih kecil dari 0.05. Kesimpulan dari penelitian ini bahwa terdapat hubungan antara Perilaku Caring Perawat dan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Saran dari penelitian ini diharapkan perawat agar mempertahankan kualitas Asuhan Keperawatan agar kepuasan pasien dapat tetap terjaga. Kata Kunci : Perilaku Caring, Kepuasan Pasien, Perawat, Keperawatan Manajemen

scholarly journals Client’s satisfaction towards emergency medical care at Ayder comprehensive specialized hospital, Mekelle, Ethiopia

2020 ◽  
Author(s):  
Goitom Molalign Takele ◽  
Negash Abreha Weldesenbet ◽  
Birhan Gebresillassie Gebregiorgis
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Emergency Room ◽  
Medical Care ◽  
Emergency Department Patient ◽  
Family Satisfaction ◽  
Emergency Medical Care ◽  
Satisfaction Scale ◽  
Cross Sectional ◽  
Emergency Medical

Abstract Background: As assessing client’s experience are important guide towards services improvement, providers will need to fully understand patient satisfaction level and their determinants. This study was aimed to assess the level of satisfaction towards the emergency medical care and associated factors at emergency department of Ayder specialized comprehensive hospital, Mekelle, Ethiopia.Methods: A cross-sectional study was conducted from March 1–30, 2019. Systematic random sampling method was used to enroll study participants. Data was collected using a standard Brief Emergency Department Patient Satisfaction Scale questionnaire by trained data collectors. Data was entered into EpiData 3.1 then exported and analyzed by SPSS version 22. Binary and multiple logistic regression was used to assess the predictor’s patient satisfaction.Results: A total of 299 participants were enrolled in the study with a response rate of 99.3%. The overall client’s satisfaction was 81.9%. The lowest satisfaction rate was reported towards emergency room environment, and patient family satisfaction 37.5%, and 49.8% respectively. Educational status those who were able to read and write (AOR = 3.9, 95% CI: 1.4, 10, P = 0.008), those who arrived during the morning shift of the day (AOR = 3.6, 95% CI: 1.6, 8.7, p = 0.002), those who waited < 15 minutes to be seen by a doctor (AOR = 1.3, 95% CI: 1.003, 1.4), having felt discriminated (AOR = 1.5, 95% CI: 1.003, 1.4) were significantly associated determinants of client satisfaction.Conclusions: The overall client’s satisfaction in this study was found to be good. There is a low satisfaction towards emergency room environment and patient’s family courtesy. It is important to readjust emergency room services to improve client’s courtesy, avoid feeling of discrimination by clients and overall to improve the quality of care in the emergency department.

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